2014 Jeep Grand Cherokee Seat belts Problems

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the front passenger’s side active head restraint inadvertently deployed without an impact. The front seat passenger was not injured. The vehicle was taken to the dealer, where it was determined that the active head restraint needed to be replaced. The contact was informed that the failure was associated with an extended warranty program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 175,000.

NHTSA ID

11759041

Incident

Aug 11, 2026

Mileage

175,000 mi

Active head restraint on driver seat deployed today for no reason. No collision, just deployed on its own.

NHTSA ID

11753147

Incident

Jul 27, 2026

My passenger seat headrest popped open without any incident or warning and the clip is broken. Air bag deployed from head rest. There was a warranty in place that expired in 2024 but mine just happened while I was driving. It scared me and caused me to swerve. It’s a known issue. Why no recall for safety? Dealership wants to charge 1100 to fix a defect.

NHTSA ID

11748818

Incident

Jun 27, 2026

Seat belt retracted D rings cracked. Seat belt will not retract

NHTSA ID

11715135

Incident

Jan 16, 2026

The seat belt does not retract. There is a crack where the seat belts enter the post and compresses the seat belt. I took it to the dealer and they would love to fix it but there are no parts available so they can not do anything. In summary we use the seatbelt only as a decoration piece so we do not get ticket it by non-using a seat belt. I asked the dealer if I could try to fix it my myself but he believes I will void the warranty. Not having a seatbelt is a major safety issue, that's why I write to you. Suggestion: (1) or Mopar gets the parts available to the dealer or (2) we do not penalized the user for trying to fix it. This is my wife car [XXX] ) she is [XXX] /o. The car is excellent conditions with 48 K miles. Thank you much for you help in considering this issue. BTW Jeep forum is full of users with the same problem. My name is [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11714273

Incident

Oct 1, 2025

The seatbelt I has stopped retracting on the passenger side of the vehicle and is now occurring on the driver side of the vehicle as well. This is a safety concern.

NHTSA ID

11710122

Incident

Dec 4, 2025

My driver seatbelt is no longer retracting back to original position. Passenger seat won't retract out and is now hanging loose. Very unsafe.

NHTSA ID

11706312

Incident

Dec 12, 2025

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was idling in the driveway, the front driver's side headrest deployed unintendedly. The contact did not sustain any injury. The dealer and the manufacturer were notified of the failure and informed the contact that the headrest was no longer covered under warranty, and the headrest replacement would be at the owner’s expense. The vehicle was not diagnosed or repaired. The failure mileage was approximately 155,000.

NHTSA ID

11687405

Incident

Sep 14, 2025

Mileage

155,000 mi

I am reporting an unresolved safety recall issue on my 2014 Jeep Grand Cherokee (VIN: [XXX] ). On February 1, 2025, I brought my vehicle to Chapman Dodge Chrysler Jeep (3470 Boulder Highway) after being informed that the driver’s seatbelt retractor was part of a safety recall and needed replacement. I was initially told the replacement part would arrive within 10 days. However, more than five months later, the seatbelt remains unrepaired. My wife and I have called the dealership multiple times—she called five times and I called once. Each time we were promised a follow-up call when the part arrived, but none was ever made. On June 9, the dealership told us a new part order had been placed 2–3 weeks earlier from a new supplier, and that the sales associate Armando (“Mondo”) would follow up. No update was provided to me directly. On July 9, we were told the part was ordered again and messages were left with Mondo to contact us, but as of today, no one has reached out. Throughout this process, I have felt dismissed and the safety of the non-functional seatbelt— which hangs limp and offers no protection—has not been prioritized. I never received an official recall notice from Jeep, and I am left with a vehicle unsafe to drive with no clear timeline for repair. I am requesting NHTSA’s assistance in addressing this ongoing safety concern, as the dealership has failed to resolve the recall in a timely manner and the delay poses a significant risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11673036

Incident

Feb 1, 2025

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at approximately 35 MPH, the driver’s side seat headrest unexpectedly deployed from the seat. The contact was not injured. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the headrest needed to be replaced. The contact spoke with a second dealer, McMahon Motors Broward (720 N State Rd 7, Plantation, FL 33317); who confirmed that the headrest needed to be replaced. The vehicle had not been repaired because the vehicle was no longer covered under recall or warranty. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 115,000.

NHTSA ID

11644097

Incident

Feb 20, 2025

Mileage

115,000 mi

Without incident or warning, front passenger seatbelt will not retract, pull out or lock when jerked. Inspected 1/13/25 by Capital CDJR, Garner,NC 919-582-0202, found to require replacement per Mopar Warranty Bulletin#D-21-04 dated 3-24-2021. Service Advisor and Parts stated that seatbelt is on NATIONAL BACKORDER, can't be ordered and no ETA can be provided, although my name was added to "the list." Please note that this Warranty Bulletin was published FOUR YEARS AGO, yet parts remain unavailable. Online research indicates this safety failure was investigated by NHTSA and caused Mopar to extend seatbelt warranty coverage. Without replacement parts sourcing, without ability to order, without an ETA, the situation still exists without resolution. When will this become a priority? Thank you.

NHTSA ID

11640351

Incident

Jan 10, 2025

The seat belt on the driver’s side of my 2014 Jeep Grand Cherokee Laredo has a cracked plastic guide, which has caused the seat belt to stop retracting properly. This malfunction compromises the functionality of the seat belt, making it unsafe for use and posing a serious risk in the event of an accident. I am currently pregnant and rely on this vehicle for daily transportation, so this issue puts both my safety and the safety of my unborn child at risk. I have contacted the dealership and confirmed there are no active recalls for my vehicle. However, this appears to be a manufacturing defect, as other vehicles of the same year and model have reportedly experienced similar issues. The problem has persisted, and the vehicle is available for inspection upon request. This problem I noticed recently, and don't recall the exact date.

NHTSA ID

11629471

Incident

Oct 1, 2024

The seat belt does not retract as it should. I have already had it replaced once and I have a second that is failing now. We have not been in an accident to see if it is a problem with restraining you as a driver, but it is a point of concern. The dealer replaced the first one, right after we purchased the vehicle, and it is exhibiting similar symptoms now of not retracting after unbuckled. You can manually align it to get it to feed back, but this doesn't seem to be the correct way to handle this.

NHTSA ID

11617399

Incident

Oct 1, 2024

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while attempting to buckle the driver’s side seat belt, the seat belt was not retracting and was loose. The contact stated that the passenger’s side front seat belt was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 67,000.

NHTSA ID

11605324

Incident

May 30, 2023

Mileage

67,000 mi

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the driver's headrest fractured. The contact stated that when the failure occurred, the contact suffered a hard impact to the back of the head. No medical treatment was administered. The vehicle was taken to the dealer where it was diagnosed with failed plastic clips within the headrest. The contact was informed that the driver's headrest needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 89,000.

NHTSA ID

11590370

Incident

May 11, 2024

Mileage

89,000 mi

The driver side seatbelt does not retract. It has to be physically pushed back into the device so extra seatbelt is not hanging out. If one were to stop, the locking mechanism would have seatbelt slack in it so it wouldn’t restrain the driver immediately.

NHTSA ID

11560825

Incident

Dec 18, 2023

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front passenger's side active head rest restraint had deployed. The vehicle was taken to the dealer where the contact was informed that the front passenger's side active head rest restraint had deployed. The contact was informed that the front passenger's side active head rest restraint needed to be replaced. The vehicle was not repaired. The contact was informed that the warranty had expired, and the repair would not be covered under warranty. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

NHTSA ID

11555458

Incident

Nov 16, 2022

Driver's seatbelt is loose and won't retract. I tried to wash it, but it still hangs down to where it will get caught in the door when closing. This is a major safety issue in that my seatbelt is not snug against my body and would not protect me in an accident. I have seen numerous other complaints online about this same issue. Jeep is saying I will have to pay to have it diagnosed and repaired since it's out of warranty. Seat belts are required by law, but mine doesn't work!

NHTSA ID

11548514

Incident

Oct 1, 2023

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon entering the vehicle, she noticed that the front driver’s side headrest had inadvertently deployed without warning. The dealer was notified of the failure and the contact was informed that the basic extended warranty had expired. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and confirmed that the VIN was not included in a recall and that the extended warranty had expired. No further assistance was provided. The failure mileage was approximately 189,184.

NHTSA ID

11544515

Incident

Sep 13, 2023

Mileage

189,184 mi

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while seated in the vehicle, the front passenger’s side head restraint separated from the seat striking the passenger in the back of the head. The passenger was not seriously injured. The contact was not able to place the head restraint back on the seat. The vehicle was not diagnosed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 94,000.

NHTSA ID

11537920

Incident

Aug 11, 2023

Mileage

94,000 mi

There is an extended recall regarding the driver and passenger seatbelts in 2014-2015 Dodge Durangos and 2014-2015 Jeep Grand Cherokees, number D-21-04. My driver seatbelt retracts very slowly and the passenger seatbelt does not retract at all without manual manipulation. Because of this safety issue I brought my Jeep Grand Cherokee into a dealership in January 2023. At the time I was told parts (X90) were not available yet. I have since called monthly because my car at this point is unsafe to drive with passengers without a repair. Today (June 2023) I was told that there is an indefinite backorder and there is no estimated remedy for the part. The service technician from the dealership indicated that the part is likely not being manufactured anymore. He indicated that my only option was to either drive an unsafe vehicle, stop driving it, or sell it. I was informed that Chrysler would likely not be manufacturing a fix for another 6 months to one year.

NHTSA ID

11525406

Incident

Jan 5, 2023

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front driver’s and passenger’s side seat belt failed to retract as designed. No warning lights were illuminated. The vehicle was taken to the dealer where the contact was informed that the VIN was included in an unknown manufacturer recall and that the seat belt retractor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.

NHTSA ID

11524695

Incident

Feb 28, 2023

Mileage

135,000 mi

UNKNOWN

NHTSA ID

11522941

Incident

May 19, 2023

I was driving and pressed on the gas to go and my car shifted into neutral and wouldn't let me go. I almost got hit by a truck due to this. Luckily he swerved to avoid me. Also my seat belt pulls out but won't retract on passenger side door.

NHTSA ID

11511888

Incident

Nov 12, 2022

Driver side seatbelt won’t retract. I’ve cleaned the seatbelt thoroughly and still won’t retract. Vehicle has only 77k miles.

NHTSA ID

11504859

Incident

Jan 1, 2023