Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2014 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 49 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 49, in the owner's own words
Windshield wipes are malfunctioning. They come on and function by themselves without the windshield wipers being activated. Purchased the car on 5/26/2025 and issue started on 6/1/25. Took the car to the dealership on 6/2/25 to check the problem out. They couldn’t mimic the problem. Car has been back and forth to the dealership 3x since 6/2/25 trying to figure out what the issue is.
I had a recall on the dash of my Jeep due to the leather wrinkling.I had very slight wrinkling, so I honored the recall and took it to the dealership. They replaced the leather which seemed to fix the problem, well WRONG, they put the leather down with no adhesive to keep it in place. Long story short, it began having some puckering in the middle,now the whole dash looks like a wrinkled bed sheet and its totally lifted along the bottom of the windshield, which has caused my defrost vent to lift out of place and resricts airflow. This resricts my visibility when the defrost cannot blow accurately. I took it back to the dealership to show them,and to tell them that it's worse than before I brought it to them, and if I had've known this would happen, I would have left it alone! I showed them that they Obviously didn't put adhesive under the leather, the just laid and tucked it! They said they couldn't repair it. I took it to get it assessed and as soon as he saw it, he said "This was OBVIOUSLY installed Wrong!"
The dashboard of the vehicle has delaminated, with the leather covering bubbling and warping. The uneven surface causes significant glare at certain sun angles to be reflected into the eyes of the driver. The dealership has inspected the vehicle and noted that Jeep had briefly extended the warrenty on the component due to known issues, but refuses to honor a repair or replacement outside of that warrenty period. The vehicle was purchased in this condition so it is unclear when the damage occurred.
I noticed things like the cluster going completely black at random and it would last for seconds before re-illuminating; it happens while driving. I took in my vehicle to the dealership on June 28, 2022, two days prior, I noticed that my doors were unlocking while I was inside my workplace, the alarm was going off another day and I noticed shifting issues with the transmission. On June 27, 2022 I was forced to buy a brand new battery because the Jeep was running in Power Saving Mode, instead of taking a risk with a low battery, I bought a new one and thought everything was good, but it continued to run in Power Saving Mode; I received two CEL CODES, both correlating to the Transmission Control Module (TCM). Later that evening my son informed me that the cluster light was still on, the JEEP had been parked for several hours so there was no reason for the light to still be ON (WAKE MODE?). Also, I notated the codes I received before I had to have the Jeep towed to the dealership on Jun 28th to compare to what the service dept came up with; however on Jun 28th I attempted to jump the battery to take it to the service center but it wouldn’t Jump or charge; what happened was, just before the cluster went haywire, the wipers were moving across the windshield while it was in an OFF position, the UCONNECT was glitching out then went black, Cluster warned to service the electronic ABS and the SHIFTER, the fuse box was vibrating and shuddering very loudly, a hissing noise was coming from the back of the vehicle (could be the fuel pump? like compressed air) so by Monday morning, the 27th the battery had completely died and by the time it got to the dealership on Tues, I had to use the battery warranty to replace the battery so that the service department could then diagnose the Jeep. Fine, the battery was replaced Jun 30th with a brand new one, but by Fri Jun 8th I was told I need another brand new battery. All the issues had had a prior recall and seem to be reoccurring.
Over the course of several years' use, the OEM HID headlights lenses have been burnt by the OEM headlights which has incrementally diminished the headlight effectiveness. There is a frost like haze that has been burnt into the interior of the lens. This should be covered by the manufacturer given that the headlight cover lenses used on the headlight assembly were not adequate. I have experienced this diminishing visibility over the last several years, but it has reached a point now that it is a safety concern while driving at night.
THIS IS MY SECOND JEEP AND MY PREVIOUS HAD THE SAME ISSUE. THE WIND SHIELD FLUID KIND DRIZZLES OUT AND NEVER REACHES THE TOP OF THE WIND SHIELD
I WAS DRIVING APPROXIMATELY 40MPH ON A US HIGHWAY WHEN I HEARD WHAT SOUNDED LIKE A SHOTGUN. MY SUNROOF HAD EXPLODED FROM THE INSIDE OUT. NOTHING AT ALL HIT THE GLASS.
FCA UCONNECT SENDING FORCED UPDATES TO CERTAIN VEHICLES WITH UCONNECT SYSTEMS ONBOARD (SATELLITE SIGNAL SENT DIRECTLY TO VEHICLE). A KNOWN ISSUE BY FCA, IS THAT THE FORCED UPDATE FAILS DURING THE UPDATE RENDERING CERTAIN FEATURES USELESS. IN MY ENCOUNTER THE SYSTEM UPDATE FAILED AND MOST ELECTRONIC SYSTEMS WERE NOT FUNCTIONAL SUCH AS DEFROSTER, CONTROL OF THE POWER SEATS, THE VEHICLES LIGHTING SYSTEMS AMONG OTHER SYSTEMS. THIS IS DANGEROUS AND FCA IS AWARE OF THIS FAILURE YET THEY HAVE FAILED TO NOTIFY CONSUMERS OF SUCH FAILURE AND HOW IT COULD ADVERSELY EFFECT THEIR CONTROL AND ACCESS TO FUNCTION OF THE MOTOR VEHICLE WHILE IN OPERATION.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE WINDSHIELD WIPERS TURNED ON, THE RADIO AND INSTRUMENT CLUSTER WENT BLANK WITHOUT WARNING. THE AUTO PARK DISENGAGED AND THE LOW VOLTAGE BATTERY WARNING MESSAGES WERE DISPLAYED. ADDITIONALLY, THE VEHICLE SAFE MODE ENGAGED. THE VEHICLE WAS TAKEN TO EARNHARDT CHRYSLER DODGE JEEP RAM (1521 E DRIVERS WAY, GILBERT, AZ 85297: (480) 926-4000) WHERE IT WAS INFORMED THAT A FLASH UPGRADE WAS NEEDED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 67,000.
THE CAR MAKE AN AWFUL SOUND WHEN DRIVING . ONCE THE SPEED IS OVER 30 MILES PER HOUR THE WINDSHIELD COWL MAKE A VERY LOUD NOISE IT HAS BEEN DOING IT FOR A LONG TIME I JUST COULDN'T FIGURE OUT WHAT IT WAS UNTIL I TOOK IT TO A DEALER AND THEY SAID THAT IT WAS COMMON PROBLEM WITH THESE VEHICLES. IT HAS JUST BEEN GETTING WORST OVER THE YEARS.
MY CARS WINDSHIELD WIPERS SUDDENLY TURNED ON AND WOULD NOT TURN OFF. EVEN AFTER TURNING THE CAR OFF AND TURNING IT BACK ON THEY WOULD STILL NOT TURN OFF. I TOOK IT INTO THE DEALERSHIP I BOUGHT IT FROM AND THEY TOLD ME THAT THE SWITCH AND MOTOR WOULD NEED TO BE REPLACED. I KNOW THIS HAS BEEN AN ISSUE WITH SEVERAL OTHER OWNERS OF THIS VEHICLE AS I HAVE RESEARCHED IT EXTENSIVELY. THERE HAVE BEEN SEVERAL ELECTRICAL PROBLEMS WITH THE CAR AND I BELIEVE THIS IS ANOTHER ISSUE.
THE "SERVICE GEAR SHIFT" WARNING HAS APPEARED WHILE THE CAR IS IN MOTION (6 TIMES) AND WHILE PARKED (1TIME) AND THE TRANSMISSION FEELS LIKE IT IS STARTING TO SLIP AND WILL GEAR DOWN WHILE DRIVING. THE NEXT THING THAT OCCURS IS THE WIPERS WILL START ON THEIR OWN AND CAN NOT BE TURNED OFF. AFTER THE WIPERS ARE TRIGGERED THEN THE NEXT MESSAGE WILL SAY "UNTIL YOU REACH A DESIRED LOCATION YOU MAY NOT BE ABLE TO SHIFT AGAIN UNTIL SERVICED". NEXT ANOTHER RANDOM MESSAGE WILL APPEAR AND THEN THE SCREEN WILL GO BLANK. THIS INCLUDES ALL DIGITAL FUNCTIONS OF THE DASH. SUCH AS SPEEDOMETER, FUEL GAUGE, TACHOMETER, ETC. SERVICE ENGINE WARNING LIGHTS ARE THE ONLY THING THAT WILL APPEAR. THE LAST TIME THIS HAPPENED ON AUG. 2, 2019 THE CAR WOULD NOT ALLOW ME TO SHIFT INTO PARK OR TURN THE CAR OFF. I HAD TO PUT ON THE EMERGENCY BRAKE AND GET UNDER THE HOOD WHERE THE FUSE PANEL IS LOCATED AND PULL THE IGNITION FUSE TO DISABLE THE CAR. WE HAVE OFFICIALLY BEEN TO BYERS CHRYSLER LLC. 7 TIMES AND HAVE AN ONGOING COMMUNICATION CASE WITH A CORPORATE JEEP CARE ASSOCIATE. WE HAVE MUTIPLE VIDEOS THAT CAN BE SEEN OF THE ACTIONS OF THE CAR. THREE TIMES THE CAR HAS BEEN RETURNED TO US WITH NOTHING DONE EXCEPT CLEARING THE ERROR CODES IT GENERATES WHILE THIS OCCURS. IT IS UNSAFE TO DRIVE AND IS NOW AT THE POINT WHERE IT WILL NOT SAFELY PARK AND TURN OFF. THE IMAGE I AM INCLUDING STATES THE THE CAR SHOULD BE SHUT OFF TO ENGAGE PARK BUT IT WILL NOT ALLOW ME TO THIS. I HAVE TO PULL THE FUSE WHILE THE CAR IS STILL IN GEAR AND RUNNING WITH THE PARKING BRAKE ON. THIS IS AS UNSAFE AS IT CAN GET AND THERE IS NO CLUE WHY THIS IS HAPPENING. WE HAVE CURRENTLY SPENT $1600 TO FIX THE PROBLEM AND HAVE HAD NO REMEDY.
OUR JEEP GRAND CHEROKEE WAS SITTING IN OUR CLOSED GARAGE FOR SEVERAL HOURS. WHEN WE WENT INTO OUR GARAGE WE NOTICED THE REAR WINDOW HAD EXPLODED OUT AND THERE WAS GLASS EVERYWHERE. THE WINDOW IS SHATTERED EVERYWHERE EVEN ON THE EDGES. IT SPONTANEOUSLY EXPLODED ON ITS OWN. NO ONE WAS DRIVING OR IN IT AT THE TIME.
WINDSHEILD COWL RIPPLES AND ALLOWS AIR FLOW DURING DRIVING. WHILE DRIVING WINDSHEILD HAS LOAD WIND NOISE FROM THE LOWER SEAL OF WINDSHEILD
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THERE WAS A LOUD EXPLOSION AS THE SUN ROOF EXPLODED WITHOUT WARNING. GLASS FELL ONTO THE CONTACT'S HEAD, BUT THERE WERE NO INJURIES. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD TO SECURE THE SUN ROOF BEFORE CONTINUING TO DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,214.
I HAVE A PROBLEM WITH THE LEFT FRONT MIRROR IT GIVES ME A PROBLEM SEEING TRAFFIC COMING FROM THE LEFT WHEN I STOP THE MIRROR IS RIGHT IN MY LINE OF SIGHT I MUST LEAN FORWARD TO GET A BETTER VIEW THE MIRROR IS TOO HIGH.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ENTERING THE VEHICLE THROUGH THE DRIVER'S DOOR, THE REAR HATCH WINDOW EXPLODED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 80,406.
THE DRIVER'S SIDE MIRROR AND WINDSHIELD COLUMN CREATE AN 18 INCH BLIND SPOT. AND, THE MIRROR IS SO TALL IT IS ALMOST IMPOSSIBLE FOR A 5'6" DRIVER TO SEE OVER IT. THERE IS NO SEAT HEIGHT ADJUSTMENT. THE BLIND SPOT MAKES IT VERY UNSAFE TO MAKE LEFT TURNS. I HAVE HAD A FEW CLOSE CALLS AND LAST WEEK IT CAUSED A MINOR FENDER BENDER. I WAS TURNING LEFT ON A RESIDENTIAL STREET IN PAGOSA SPRINGS, CO. BECAUSE OF THE BLIND SPOT, I DID NOT SEE THE CAR COMING UP TO A STOP SIGN. THE JEEP GRAND CHEROKEE MIRROR DESIGN IS DANGEROUS.
THE REAR BACKUP CAMERA HAS BECOME DEFECTIVE AS CONDENSATION HAS GOTTEN INTO IT. REPLACEMENT IS NEEDED BUT THIS IS CLEARLY SOMETHING THAT SHOULD BE COVERED UNDER A RECALL. THE CAMERA IS VERY BLURRY AND YOU CANNOT SEE THINGS IN FOCUS AS YOU ARE BABBLING UP THE VEHICLE. THIS PRESENTS A DEFINITIVE SAFETY HAZARD.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDSHIELD WIPERS ONLY FUNCTIONED ON THE HIGHEST SETTING. IN ADDITION, WHEN THE WIPERS WERE NOT ACTIVATED, THEY WOULD STOP IMMEDIATELY IN THE POSITION THEY WERE IN AT THE TIME OF USE. PROVIDENCE AUTO (804 LANCASTER PIKE QUARRYVILLE, PA) CONFIRMED THE FAILURE AND STATED THAT THE MULTI-SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED TO NHTSA TO INQUIRE ABOUT WHY THE VEHICLE WAS NOT INCLUDED. THAT MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
THE SUNROOF TEMPERED GLASS SPONTANEOUSLY EXPLODED SHATTERING GLASS DOWN ON THE DRIVER WHILE DRIVING ON A THE FREEWAY AT 65 MPH. THERE WERE NO BRIDGES AND IT WAS LIGHT TRAFFIC. DRIVER WAS IN SHOCK AND ALMOST CRASHED. CAR INTERIOR IS FILLED WITH GLASS. THERE ARE NO MARKS ON CAR TO INDICATE A FOREIGN OBJECT CAUSED THE GLASS TO SHATTER.
LEATHER DASH COMING UNGLUED WITH THE ADHESIVE JEEP USED TO ADHERE THE LEATHER DASH TO THE PLASTIC UNDERNEATH CAUSING VISIBILITY ISSUES ALONG WITH A SAFETY ISSUES THAT CAN BLOCK DEFROST VENT ALONG WITH AIRBAG INTERFERENCE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THERE WAS PUDDLE OF FLUID UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONDENSER LEAKED. THE CONDENSER, AIR CONDITIONER, AND TRANSMISSION FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
THE DRIVER'S SIDE MIRROR OBSTRUCTS OBJECTS ON THE LEFT FORWARD SIDE OF THE VEHICLE. THE POSITION OF THE MIRROR IS TOO HIGH AND TOO LARGE, THEREFORE BLOCKING THE RANGE OF VISION ON THE LEFT FORWARD SIDE OF VEHICLE. I'M OF AVERAGE HEIGHT (5 FT, 8IN), AND HAVE ATTEMPTED TO CORRECT THIS ISSUE BY RAISING THE SEAT VERY HIGH. UNFORTUNATELY, I'M HAVING THE SAME ISSUE. THE ISSUE IS PARTICULARLY BAD IN URBAN/CITY DRIVING. IT COMPLETELY BLOCKS OUT PEDESTRIANS IN CROSSWALKS WHILE MAKING LEFT TURNS. THIS HAS CAUSED NUMEROUS ISSUES, AND IN ONE CASE, ALMOST STRIKING A PEDESTRIAN. I NEVER SAW THEM, MY PASSENGER ALERTED ME. *TR
MY VEHICLE IS EXPERIENCING THE EXACT PROBLEM ADDRESSED IN NHTSA REFERENCE #14V636000. I WAS NOT NOTIFIED OF THIS RECALL BECAUSE MY VEHICLE WAS MANUFACTURED IN 07/13 WHICH IS OUTSIDE OF THE RECALL PERIOD. I BELIEVE THAT MY VEHICLE SHOULD BE INCLUDED IN THIS RECALL. IT COMES ON SUDDENLY AND IS DANGEROUS TO DRIVE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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