2014 Jeep Grand Cherokee Problems

Shifter shifts into neutral while driving. Then after coasting out of traffic vehicle will not start for at least 10 minutes. Electronic shifter module seems to be the cause

the transmission/clunks when starting, wile climbing hill wont engage loud crack when turning out of driveway right mirror wont engage when car is near the warning or the beeping wont go off climate control door wont move backup camera goes out / electrical system bugs also, repaired suspension system axle assembly front steering rack penion motor mount left side suspension control arm tpms sensor

Took my vehicle to Chrysler Dodge Jeep Ram of Seminole County located at [XXX] the recalls were never addressed a Service Rep [XXX]sted I pay a diagnoticed fee of 213.95$ or my vehicle would not be released. I called a tow to pick up my vehicle [XXX] truened my tows away twice. I had to file a processory lein with the courts to get my vehicle released. When I left my vehicle st the dealership my windows were rolled up and doors locked. When I picked up the vehicle there was a plastic bag over the window with tape the tape is struck on my paint on the driver side door items are missing from my vehicle totaling 2000$ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2014 Jeep Grand Cherokee began popping out of gear (aka shifting into neutral suddenly) while at cruising speed several months ago. This causes the car to lose drive altogether at highway speed and requires the driver to pull to the side of the road in order to restart and resolve the issue. Before the restart, the power brakes fail to work any long and the driver needs to press very hard on the pedal in order to keep the vehicle stopped or slowed. This has no put myself and the drivers behind me at significant risk if the driver (my daughter) or me are unable to pull to the side of the road safely or if the cars behind us cannot avoid us. My mechanic cannot diagnose the issue. We changed the transmission and the problem has persisted. There are no warning lights or check engine lights associated with the error. It seems very similar to what's happening here -> [XXX] However, the Jeep dealership wants way too much money to diagnose the issue. I've seen the issue reported by other 2014 Grand Cherokee owners in forums with no resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Took my vehicle to Chrysler Dodge Jeep Ram of Seminole County located at [XXX] the recalls were never addressed a Service Rep [XXX]sted I pay a diagnoticed fee of 213.95$ or my vehicle would not be released. I called a tow to pick up my vehicle [XXX] truened my tows away twice. I had to file a processory lein with the courts to get my vehicle released. When I left my vehicle st the dealership my windows were rolled up and doors locked. When I picked up the vehicle there was a plastic bag over the window with tape the tape is struck on my paint on the driver side door items are missing from my vehicle totaling 2000$ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

the transmission/clunks when starting, wile climbing hill wont engage loud crack when turning out of driveway right mirror wont engage when car is near the warning or the beeping wont go off climate control door wont move backup camera goes out / electrical system bugs also, repaired suspension system axle assembly front steering rack penion motor mount left side suspension control arm tpms sensor

I was at a red light stopped and proceeded to drive forward because the light had turned green - within 30 seconds of driving forward, my passenger headrest deployed automatically. It made a loud noise, scaring the heck out of me. The noise was so loud I thought somebody was firing a gun. This could be a huge safety concern if somebody was sitting in my passenger seat and the headrest slammed forward toward their head. The noise scared me so much I swerved off the road almost hitting a guard rail. Thankfully, I wasn’t going too fast.

On 10/10/26 I was struck in the neck and back of head from the headrest on the passenger seat as my wife was driving on us 41 there was no collision.

My 2014 Jeep Grand Cherokee began popping out of gear (aka shifting into neutral suddenly) while at cruising speed several months ago. This causes the car to lose drive altogether at highway speed and requires the driver to pull to the side of the road in order to restart and resolve the issue. Before the restart, the power brakes fail to work any long and the driver needs to press very hard on the pedal in order to keep the vehicle stopped or slowed. This has no put myself and the drivers behind me at significant risk if the driver (my daughter) or me are unable to pull to the side of the road safely or if the cars behind us cannot avoid us. My mechanic cannot diagnose the issue. We changed the transmission and the problem has persisted. There are no warning lights or check engine lights associated with the error. It seems very similar to what's happening here -> [XXX] However, the Jeep dealership wants way too much money to diagnose the issue. I've seen the issue reported by other 2014 Grand Cherokee owners in forums with no resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the instrument cluster went blank and failed to display the speedometer or fuel gauge. The contact parked and turned off the vehicle. The contact stated that before the failure the battery was recharged due to the vehicle not being driven daily. The contact associated the failure with NHTSA Campaign Number: 13V483000 (Service Brakes, Hydraulic, Electrical System, Electronic Stability Control); however, the VIN was not included in the recall. The failure mileage was approximately 172,600.

I am filing a formal safety defect complaint regarding my 2014 Jeep Grand Cherokee Limited. This vehicle has only 59k miles on it. The front seatbelt mechanism has completely failed to retract, rendering the seatbelt entirely inoperable and making the vehicle legally unsafe and hazardous to drive. The passenger seatbelt, while currently operable, has also failed Jeep’s inspection, requiring replacement. Stellantis/Jeep has explicitly acknowledged this severe structural defect by issuing an official 15-year, unlimited-mileage Extended Warranty Campaign (Campaign ID: X90) specifically covering front seatbelt retraction failures for this exact make and model. Despite this being a critical, federally mandated occupant-restraint safety component, the manufacturer has kept the replacement part on continuous "backorder" for the last 11+ months, when ordered by my dealership. By failing to supply the necessary safety parts to repair a known defect within a reasonable timeframe, Jeep is forcing consumers to either operate an unsafe vehicle without a functioning seatbelt or leave an expensive vehicle completely grounded and inoperable indefinitely. I am requesting that NHTSA intervene regarding Jeep’s failure to maintain a viable supply chain for critical occupant-restraint safety components under active safety campaigns.

The passenger-side seatbelt was reported defective in November 2024. A replacement part was ordered November 26, 2024 through Stevens Creek Chrysler Jeep Dodge in San Jose, CA. The repair remained incomplete. Stellantis closed the warranty case on February 20, 2025 without resolution. A later dealer repair of the passenger-side belt was performed incorrectly - the belt still does not function properly. The driver-side seatbelt repair also remains pending. The vehicle has been without properly functioning seatbelts since November 2024, which is a safety risk to occupants. Prior actions: warranty cases 92015425, 92205332, 91553717; Bay Legal PC demand letter dated February 27, 2025 under California's Song-Beverly Consumer Warranty Act. Desired outcome: investigation of the seatbelt defect and a completed, correct repair of both belts.

The contact filed the complaint on behalf of his deceased brother who owned a 2014 Jeep Grand Cherokee. The contact stated that, based on an accident report, it was believed that the driver was traveling at a high rate of speed on the highway when he lost control of the vehicle, veered off the roadway, and collided with a utility pole. The impact resulted in the driver being ejected from the vehicle. The driver was pronounced deceased at the scene. The contact stated when going to check the vehicle at the tow yard, the driver-side curtain airbag and the steering wheel airbag did not deploy, although all other airbags in the vehicle did deploy. The failure mileage was 150,000.

The airbag warning lamp is illuminated on the dashboard of my 2014 Jeep Grand Cherokee (Limited 4WD, 3.6L V6). A Jeep dealer (Lee Dodge, Westbrook, Maine) diagnosed the problem as fault code B0020-13, a driver-side frontal airbag squib circuit fault, and stated that the airbags and seatbelt pretensioners may not deploy in a crash. The dealer quoted $3,442.35 for the repair and denied goodwill coverage. I opened a case with Jeep corporate on October 8, 2026 (case number [XXX], case manager Kenneth) and sent follow-up emails on October 10, 12, and 14, and left multiple voicemails; Jeep corporate has not responded. No crash, fire, injury, or fatality has occurred. This is a report of a safety defect, and the manufacturer has been unresponsive. Approximate vehicle mileage: 42,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The dealer and Corporate Partner are refusing to perform the federally mandated Z46 safety recall (NHTSA 22V406) on my 2014 Jeep Grand Cherokee until they replace the supply line for a $1000, because they said it rotted/rusted. This factory supply line is made of nylon plastic and cannot rust. I suggest it blew out as part of a failing HPFP covered under the recall, and they misdiagnosed it. Furthermore, the technician and service advisor stated that they had not checked for any metal as part of the recall. I have asked for legal documentation for the estimate of parts and labor for the replacement of said supply line and have not received it.

This complaint is being filed regarding a failed and botched remedy of two federal safety recalls: the Crankshaft Position Sensor recall and Safety Recall Z46 (High-Pressure Fuel Pump) on my Jeep Grand Cherokee EcoDiesel.The vehicle was delivered to Kendall DCJR of Soldotna, AK for the recall services. The technician performed the recalls, but the high-pressure fuel pump failed immediately, resulting in systemic fuel leaking directly into the engine's crankcase oil pan. The fuel contamination thinned the motor oil, dropped oil pressure, caused the oil filter to collapse, and resulted in a catastrophically blown motor.Physical inspection confirms the entire fuel system is filled with destructive metal shavings and debris ("glitter") from the disintegrating pump, requiring a complete replacement of all fuel components and the engine assembly. The vehicle has been rendered entirely undrivable and has been sitting out of service at the authorized dealer for over 30 cumulative days. The manufacturer (Stellantis/Jeep) has failed to provide a safe, effective, and timely remedy for these safety recalls, and is refusing to issue a Corporate Rental Authorization (CRA) or alternative transportation while my vehicle remains grounded due to the safety defect's failure. This is a complete failure to execute a federal safety recall remedy in a reasonable timeframe.

the transmission/clunks when starting, wile climbing hill wont engage loud crack when turning out of driveway right mirror wont engage when car is near the warning or the beeping wont go off climate control door wont move backup camera goes out / electrical system bugs also, repaired suspension system axle assembly front steering rack penion motor mount left side suspension control arm tpms sensor

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the instrument cluster went blank and failed to display the speedometer or fuel gauge. The contact parked and turned off the vehicle. The contact stated that before the failure the battery was recharged due to the vehicle not being driven daily. The contact associated the failure with NHTSA Campaign Number: 13V483000 (Service Brakes, Hydraulic, Electrical System, Electronic Stability Control); however, the VIN was not included in the recall. The failure mileage was approximately 172,600.

As I was on my home on 2/20/26, I encountered some issues. I made a right turn onto the highway and my vehicle did a little drift but made this weird sound and the front end shook. There were no warning lights or dings that came across the dash. I pulled over into the closest parking lot to see if I could notice anything. I couldn't because I only had the light from a parking lot lamp. So decided to try and make it home which was another 15 minutes away. As I got back on the road and pressed the accelerator, I could here ticking sounds coming from the rear of the vehicle. When I approached the next traffic light and pressed the brakes, the front end shook, making the steering wheel shake, and the rear end drifted left. I made another left and pressed the accelerator. I got up to around 40 phone. The vehicle started pulling to the left and then stabilizing. I turned to my suspension articulation screen. As I was driving and the vehicle still scaring me to the point of a heart-a-stroke, I could see the axles trying to maintain contact with the road. At the same time giving me the feel of a loose steering wheel and a bad suspension. The vehicle continued to shift and shake and feel loose. When you turn into my neighborhood and before my house, there are two deep curves and a lake. I went into the first curve fine until the end of it. (At this time the lake is on my passenger side). As I was coming out of it, the steering wheel feels like its hard to turn or locked. I have to turn left into the second curve. The vehicle would not turn and the rear end felt like it was drifting right. At the edge of the road there is a slight downhill and the lake about 50 ft or so. Luckily, I was able to make the turn before going of the side of the road. Once I made it through the curve, the vehicle did do some shaking, loose steering, shaking, and back end motion until I parked in the yard. Its been parked since then. Thank you for your patience and attention to this matter.

I was rolling up to a red light. The jeep shut down on a main road. The battery light, ABS, and power saver mode went on. The power steering shut off and then the car shut off. I was unable to move the vehicle. I wait 5 minutes then started the car again and got it rolled into the nearest parking lot

RE: The Power Liftgate Module Malfunction Approximately 45 days ago I began to see water build up inside the well where the liftgate locks. After seeing this twice - after it rained - I was at the dealership for an oil change and asked them to take a look. After review they suspected water intrusion, as there was a recall but not specifically on my VIN. Dealership indicated water tests were needed and I needed to drop my car off for the day or 2. They also indicated to seek your help because of the recall. I couldn't leave my car there that day. On 3/28/26 I did several water tests on the hatchback, using a hose and controlled the flow over the different sections of the hatchback in grid fashion of 6 sections. Each section I sprinkled water like a light rain and then waited 60 mins to see if the water would make it into the lock well. After checking I dried the lock well and then waited another hour to be sure no additional water came into the lock well, before continuing the process over the course of that day and the next. Each time water intruded, entered the inside of the vehicle into the lock well. After conducting research on this issue, the recall stated that this could cause a fire, and not to park the car inside of the garage or near other vehicles. As a result, the hatchback is malfunctioning, it opens and then automatically reverses, and it closes. It will not stay open and is not usable. I'd like to bring it back to the dealership for further testing however, I'd also like to get this resolved in the same visit as I'm sure they will find the same outcome of water intruding causing the electrical issues with the liftgate. Due to it being a fire hazard, I'm afraid to use my vehicle. Can you assist so I don't need to leave my one and only vehicle with the dealership for more than a day or two?

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the tailgate was closed independently. The tailgate had crashed down and struck the contact on the head. The contact was not injured. The contact had to hold the tailgate ajar. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The local dealer was called, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there were no open recalls on the VIN. The failure mileage was approximately 80,000.

engine transmission motor mount backup camera fuel pump headlights dash cluster radio mirrors inside mirrors tailgate latch seat belt climate control engine light transmission shifter

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at night, it was difficult to see the roadway clearly. The contact stated that she had issues with cataracts and attributed the lack of illumination on the road to her condition. The contact stated that she avoided driving at night until she had to attend an event at night and asked her son to drive. The contact’s son also witnessed the lack of illumination on the roadway from the headlights. The contact stated that after returning to the residence, the contact’s son parked the vehicle facing a wall, and both observed that the passenger’s side headlamp was illuminating the driveway directly below and in front of the vehicle, and the driver's side headlight was illuminating the trees. The contact had taken the vehicle to a dealer, and the headlight assemblies were taken apart and then reinstalled and recalibrated. The contact stated that the dealer was unable to repair the headlights and stated that there was a fault in the headlamp assemblies that could not be repaired. The contact stated that the same dealer had replaced both headlamps in 2019 due to a failure to operate as needed. The manufacturer was informed of the failure. The failure mileage was 75,875.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the contact felt that the vehicle was misaligned. The vehicle was taken to a dealer, where the contact was informed that the rear brake shocks needed to be replaced. The vehicle was then taken to an independent mechanic, who informed the contact that no braking system failure was found; however, the rear-end air bag suspension had blown, causing the vehicle to lean on its right side. The contact was then referred back to the dealer, who scheduled a diagnosis appointment. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 106,000.

As I was on my home on 2/20/26, I encountered some issues. I made a right turn onto the highway and my vehicle did a little drift but made this weird sound and the front end shook. There were no warning lights or dings that came across the dash. I pulled over into the closest parking lot to see if I could notice anything. I couldn't because I only had the light from a parking lot lamp. So decided to try and make it home which was another 15 minutes away. As I got back on the road and pressed the accelerator, I could here ticking sounds coming from the rear of the vehicle. When I approached the next traffic light and pressed the brakes, the front end shook, making the steering wheel shake, and the rear end drifted left. I made another left and pressed the accelerator. I got up to around 40 phone. The vehicle started pulling to the left and then stabilizing. I turned to my suspension articulation screen. As I was driving and the vehicle still scaring me to the point of a heart-a-stroke, I could see the axles trying to maintain contact with the road. At the same time giving me the feel of a loose steering wheel and a bad suspension. The vehicle continued to shift and shake and feel loose. When you turn into my neighborhood and before my house, there are two deep curves and a lake. I went into the first curve fine until the end of it. (At this time the lake is on my passenger side). As I was coming out of it, the steering wheel feels like its hard to turn or locked. I have to turn left into the second curve. The vehicle would not turn and the rear end felt like it was drifting right. At the edge of the road there is a slight downhill and the lake about 50 ft or so. Luckily, I was able to make the turn before going of the side of the road. Once I made it through the curve, the vehicle did do some shaking, loose steering, shaking, and back end motion until I parked in the yard. Its been parked since then. Thank you for your patience and attention to this matter.

Windshield wipes are malfunctioning. They come on and function by themselves without the windshield wipers being activated. Purchased the car on 5/26/2025 and issue started on 6/1/25. Took the car to the dealership on 6/2/25 to check the problem out. They couldn’t mimic the problem. Car has been back and forth to the dealership 3x since 6/2/25 trying to figure out what the issue is.

I had a recall on the dash of my Jeep due to the leather wrinkling.I had very slight wrinkling, so I honored the recall and took it to the dealership. They replaced the leather which seemed to fix the problem, well WRONG, they put the leather down with no adhesive to keep it in place. Long story short, it began having some puckering in the middle,now the whole dash looks like a wrinkled bed sheet and its totally lifted along the bottom of the windshield, which has caused my defrost vent to lift out of place and resricts airflow. This resricts my visibility when the defrost cannot blow accurately. I took it back to the dealership to show them,and to tell them that it's worse than before I brought it to them, and if I had've known this would happen, I would have left it alone! I showed them that they Obviously didn't put adhesive under the leather, the just laid and tucked it! They said they couldn't repair it. I took it to get it assessed and as soon as he saw it, he said "This was OBVIOUSLY installed Wrong!"

I was driving along & all of a sudden my car under side make a funny sound and stopped moving forward. I am a single mother & I had my 4 year old son with me. I had to call a tow company & they took it to a repair shop. They charged me $100 to tell me the transmission was gone & metal pieces were in the transmission. Now I have tried to get it fixed because the rest of my car looks NEW. I REALLY TAKE CARE OF IT. But now I am told it cannot be fixed because you knew there was something wrong with this particular transmission so you no longer make the parts, so no one else can get hurt. Therefore, I have a very lovely car that I love but it will never run again. I spent over $20,000 for my car. Can you help me please.

It increased speed, then tried to break and the breaks locked up, then I tried to move to not hit the car in front of me and the whole front passenger side control arm snapped off causing me to loose a tire.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at various speeds and making a turn, the rear wheels suddenly locked. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle and was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the transfer case had failed and needed to be replaced. The dealer determined that the failure was related to an unknown recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE EQUIPPED WITH PIRELLI SCORPION ALL SEASON RUN FLAT TIRES (NA), SIZE 295/45/20R 110W (NA). THE CONTACT STATED THAT THE FRONT PASSENGER AND DRIVER SIDE TIRES EXPERIENCED EXCESSIVE WEAR, WHICH CAUSED DIPS TO DEVELOP ON THE TREAD. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE ROTATED. THE TIRE ROTATION WAS PERFORMED; HOWEVER, THE TIRES CONTINUED TO WEAR EXCESSIVELY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, WHO AFTER AN INVESTIGATION DETERMINED THAT THE FAILURE WAS INHERENT TO THE VEHICLE. THE TIRES WERE REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 6,000.

See attached document for complaint.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the vehicle started to lurch forward as if the contact had suddenly depressed the accelerator pedal. The contact stated that the 4WD and check engine warning lights were illuminated. The contact pulled off to the side of the road turned off and restarted the vehicle and the vehicle drove normally. The contact stated that the failure of lurching forward became an ongoing failure. Additionally, the contact stated that the vehicle would lurch forward when shifted into park(P). The contact drove the vehicle to an independent mechanic who diagnosed that the gear box needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEATED SEAT WOULD ACTIVATE INDEPENDENTLY AND WOULD ALSO OVERHEAT. THE CONTACT ALSO MENTIONED THAT WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED, A BURNING ODOR WAS EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 120.