2001 Mercedes-Benz S430

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION BASED ON SEVEN REPORTS INDICATING THAT THE INSTRUMENT CLUSTERS IN MODEL YEAR (MY) 2000-2001 MERCEDES-BENZ S CLASS VEHICLES FAILED IN THAT CONSUMERS WERE UNABLE TO READ ANY OF THE GAUGES WHILE OPERATING THEIR VEHICLES AT ANY SPEED DURING THE DAY OR NIGHT.IN ITS 573 REPORT TO NHTSA DATED FEBRUARY 1, 2006, MERCEDES-BENZ USA, LLC (MERCEDES-BENZ)STATES THAT THERE ARE THREE INSTRUMENT CLUSTER FAILURE MODES THAT WOULD RESULT IN UNDESIRABLE OPERATION.THESE THREE FAILURE MODES ARE SPECIFIC TO CERTAIN DATES OF PRODUCTION (SEE BELOW) FOR THE SUBJECT VEHICLE, AND MERCEDES-BENZ IS RECALLING THOSE VEHICLES WITHIN THOSE DATES.SPECIFIC INFORMATION REGARDING THE FAILURE MODES IS DESCRIBED IN MERCEDES-BENZ'S REPORT (SEE NHTSA RECALL 06V028).THREE OF THE ODI COMPLAINTS SUBMITTED TO MERCEDES-BENZ INVOLVE VEHICLES THAT WERE PRODUCED BEFORE THE DATES OF PRODUCTION OF VEHICLES AFFECTED BY THE THREE FAILURE MODES.BASED ON REVIEW OF THOSE THREE COMPLAINTS, MERCEDES-BENZ WAS UNABLE TO IDENTIFY A RELATION OF THOSE THREE TO THE DEFECTS IDENTIFIED IN THE RECALLED VEHICLES.ALL OF THE MERCEDES-BENZ COMPLAINTS WITH VINS IDENTIFIED WERE WITHIN THE RECALL POPULATION (ONLY 2 VEHICLE VINS WERE NOT AVAILABLE TO POSITIVELY IDENTIFY VEHICLE BUILD DATE).THE RECALL POPULATION WILL INCLUDE 36,911 S CLASS AND CL CLASS MERCEDES-BENZ VEHICLES BUILT IN THE PRODUCTION DATES RANGING FROM JUNE 2000 THROUGH NOVEMBER 2000, JANUARY 2002 THROUGH APRIL 2002, AND MAY 2004 THROUGH SEPTEMBER 2004.THESE DATES OF PRODUCTION COVER VEHICLES FROM THE 2000-2002 MY AND THE 2004-2005 MY.TO CORRECT THE CONDITION, MERCEDES-BENZ WILL REPLACE ALL AFFECTED INSTRUMENT CLUSTERS WITH IMPROVED ONES THAT ARE NOT SUBJECT TO THE FAILURE MODES.MERCEDES-BENZ WILL BEGIN OWNER NOTIFICATION DURING THE 1ST QUARTER OF 2006.

2 DAYS AFTER RECEIVING MY 2001 S430 FROM LOCAL DEALER (CRITZ BENZ OF SAVANNAH) FOR SERVICE THAT WAS DONE INCORRECTLY.I NOTICE WHILE DRIVING THE BURNED OUT ODOR COMING THE AIR VENTS. I NOTICED MY INSTRUMENT CLUSTER LIGHTING START TO FLICKER AS I WAS DRIVING BUT THOUGHT NOTHING OF IT. THE NEXT DAY HOWEVER WHILE ENTERING THE VEHICLE I NOTICED NO LIGHTS WERE ON THE DASHBOARD WHAT SO EVER, IT WAS TAKEN BACK TO LOCAL DEALER TO BE DIAGNOSED. WANTED TO LET YOU KNOW THAT WE FOUND YOUR INSTRUMENT CLUSTER COMPLETELY SHORTED OUT. IT SEEMS TO BE SOME FORM OF INTERNAL ELECTRICAL FAULT. WOULD HAVE TO HAVE THE INSTRUMENT CLUSTER REPLACED. PARTS AND LABOR TOGETHER IS $1905.60 TO REPLACE IT. I ASK ABOUT THE RECALL ON THIS PART THEY SAID MY CAR WAS NOT INCLUDED. VEHICLE HAS 188,XXX MILES ON IT. IVE ALSO HAD BOTH AIRBAGS REPLACED WITHIN 3 MONTHS AND ONE WHICH EXPERIENCING THE SAME ISSUE THAT I PAID THEM TO FIX WHICH WAS AND OUT OF PLACE STRUT OR 'ANOTHER LEAK' IN A PRACTICALLY NEW AIRBAG CAN I PLEASE HAVE SOME ASSISTANCE. --COLBY PEARCE CRITZ AUTO GROUP

NHTSA ID

11337937

Incident

Jun 27, 2019

Mileage

188,622 mi

2001 WAS WHEN THE AIRMATICS FIRST CAME OUT MERCEDES PERFECTED IN 2002 THERE WAS A RECALL BUT I DID NOT GET THE LETTER TIL AFTER THE DATE AND MERCEDES WOULDN'T HONOR IT I PURCHASED THIS CAR AND IT'S BROKEN SUCH A WASTE THE AIRMATICS WON'T GO UP IT'S SLAMMED LOW WE'LL NEED TO TOW IT W THE BIG TOW TRUCK BECAUSE IT'S TOO LOW IT'LL SCRATCH

NHTSA ID

11318409

Incident

Sep 12, 2019

Mileage

60,000 mi

TL* THE CONTACT OWNS A 2001 MERCEDES-BENZ S430. WHILE THE CONTACT WAS ATTEMPTING TO OPEN THE REAR PASSENGER DOOR, THE LATCH PULLED OUT; HOWEVER, THE DOOR REMAINED CLOSED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF COCONUT CREEK (4250 FL-7, COCONUT CREEK, FL 33073) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH MECHANISM FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

NHTSA ID

11151725

Incident

Aug 20, 2018

Mileage

53,000 mi

THE INSTRUMENT CONTROL CLUSTER THE PIXELS SLOWLY FADE IN AND OUT CANT READ ANY THING THAT GOING ON WITH CAR MILES OR PROBLEMS WITH CAR.

NHTSA ID

11112858

Incident

Jun 12, 2018

Mileage

170,000 mi

TL* THE CONTACT OWNED A 2001 MERCEDES-BENZ S430. WHILE AT AN INTERSECTION, THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. A FIRE REPORT WAS FILED. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 320,000.

NHTSA ID

11099574

Incident

Jun 2, 2018

Mileage

320,000 mi

AS I WAS DRIVING ON JUNE 1,2018 @5:10PM MY CAR CAUGHT ON FIRE AND HEAVY SMOKE I HAD TO PULL INTO THE COLDEST OUTLET FOR SAFETY I JUMP OUT AND CALLED 911 THE FIRE DEPARTMENT & POLICE CAME OUT THE FIRE OUT. I AM SO SCARED I NEVER EVER IN MY 48 YEARS EVER EXPERIENCE ANYTHING THIS HORRIFIC. I DON'T KNOW IF I WILL EVER DRIVE AGAIN OR GET IN A CAR.

NHTSA ID

11099282

Incident

Jun 1, 2018

Mileage

320,000 mi

I DROVE MY WORK TO WORK WHICH IS ONE KILOMETER AWAY. AFTER DROPPING, I PARKED FOR 5 MINUTES. WHEN I TRIED TO START, IT WON'T START. AFTER FEW MINUTES, I TRIED TO START AND IT DID. AFTER A FEW YARDS, THE CAR STOPPED IN THE ROAD. I CALLED THE TOWING COMPANY AND BROUGHT THE CAR TO THE REPAIR SHOP. THE BATTERY WAS CHANGED BUT WHEN THEY STARTED, THEY JUST HEARD A SOUND OF NOT GOING THRU. THEY DIAGNOSED THE CAR AND THEY CHANGED THE CRANK CENSORCSS 825. I DROVE THE CAR BACK HOME.

NHTSA ID

11094045

Incident

May 15, 2018

Mileage

120,000 mi

TL* THE CONTACT OWNS A 2001 MERCEDES-BENZ S430V. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER EXPERIENCED AN ELECTRICAL MALFUNCTION. AS A RESULT, THE VEHICLE SEIZED BECAUSE IT RAN OUT OF FUEL DUE TO THE FUEL GAUGE BEING INOPERABLE. THE CONTACT CALLED MERCEDES-BENZ OF THOUSAND OAKS (3905 AUTO MALL DR, THOUSAND OAKS, CA 91362 (805) 371-5400) WHERE THE DEALER STATED THAT THE VIN WAS NOT PART OF A RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 06V208000 (INTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT PART OF A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

NHTSA ID

11023553

Incident

Aug 23, 2017

Mileage

13,000 mi

Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened and must be tightened to the specified torque. Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove outboard side shafts (extract outer joint gearing from wheel hub) 2. Clean contact surface A (see picture file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") using Molykote and leave to dry for one hour in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir or shake it well (for at least 1 minute).

Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened and must be tightened to the specified torque. Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove outboard side shafts (extract outer joint gearing from wheel hub) 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") using Molykote and leave to dry for one hour in removed condition 4. Reinstall side shafts

Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy Check for external damage: You can identify a damaged headlamp in the following way: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent, then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: External damage to the headlamp does not present a warranty or goodwill case. 1. Clear fogged/condensed LED headlamps and LED rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4°F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). 7. If the condensation has disappeared, nothing else has to be done. Note: If defrosting has been performed, you can skip the first step. 2. Leak test of headlamp with overpressure: • Connect test adapter to pressure tester. (Figure 1) • Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. • All vents have to be sealed with sealing compound and the existing diaphragm with the stamp (picture 3 [3]). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). • Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. • Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). • Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged (picture 6). • If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is tight and there is natural physical condensation. • If a higher pressure drop than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. If the pressure test is not passed, the headlamp is leaky. If the cause cannot be rectified, the headlamp must be replaced. Note: If the headlamp is replaced, no dry packs may be installed on the new replacement headlamp. AR82.10-P-5455WT was created for the pressure test. This AR can be used as a reference manual for all closed headlamps. In the event of an open headlamp system, the vent ducts must be sealed before the pressure test.

Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Remedy NOTE: If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 °C/+64.4 °F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4°F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for damage. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078896 The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions.

Complaint Vehicle with atypical reduced heat output. Cause Silicate granulate may have escaped from a damaged bag in the expansion reservoir (not visible), reducing the coolant flow in the heater heat exchanger (see picture). Remedy With the aforementioned complaint, make sure that the cooling circuit is inspected for silicate residues after all standard tests are completed. The silicate residues tend to accumulate upstream of the shutoff valve for the heater hot water pulsed valve. If there are silicate residues in the coolant, the engine must be flushed thoroughly. To make sure that all silicate residues are removed from the cooling circuit, the following parts must also be replaced (cleaning of these components is not sufficient): Coolant expansion reservoir, radiator, oil/water heat exchanger (oil cooler), heater valve, heat exchanger of heater, coolant and, if installed, the electric water pump for the residual heat utilization system. Determine the parts for the respective vehicle in the EPC.

Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: • It is recommended to replace the cover caps. • The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicle’s warranty in any way.