2025 RAM 2500

Subject: URGENT – RAM 2500 Shutdown / Near Accident / Case #XXX Hey [XXX], The truck shut down AGAIN tonight, XXX, and I nearly got into an accident. I recorded another video and called RAM to open Case #XXX. I plan to return it tomorrow morning; please coordinate safe transport. This has been ongoing for approximately a year. My 2025 RAM 2500 intermittently shuts down while driving: the engine stops, the instrument cluster goes black, and the truck goes into Neutral, losing propulsion. Previous incidents occurred at approximately 20–80 mph, with the first within 800 miles of ownership. The instrument cluster was replaced around 16,000 miles following Stellantis engineering guidance. That did not fix it. Another shutdown occurred around 18,000 miles while transporting employees to [XXX], as documented in my August 3 summary. The dealership previously discussed a new STAR case and escalation to a Stellantis field specialist (“Top Gun”). Please confirm those actions, provide the STAR case number, and link the repair history and videos to RAM Case #XXX. I need immediate engineering escalation, a documented diagnostic plan, and a permanent, verified repair—not more trial-and-error parts replacement. Since previous failures reportedly left no fault codes, please consider long-term diagnostic logging to capture the event. I am willing to leave the truck for several weeks. My priority remains fixing it, but if Stellantis cannot resolve this, I expect a formal review of buyback or other resolution options. This is a serious, recurring safety issue that nearly caused an accident tonight. RAM’s response will directly affect our company’s future business with the brand. Please confirm receipt INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11765996

Incident

Sep 21, 2026

Driving by myself with no load at 12:15 in the afternoon with outside temperature at 80 degrees. Vehicle started to make a large screeching sound coming from engine bay. I pulled over into a parking lot and shut off engine. Vehicle continued to make screeching sound from engine bay; I opened hood to a billowing smoke that smelled like an electrical fire. Noise and significant smoke continued for several minutes with engine off and ignition in off position.

NHTSA ID

11757982

Incident

Aug 19, 2026

Our 2025 Ram Rebel stalled on a 55-mph curve on a busy freeway. Fearful, I deliberately drifted the vehicle to the right side of the road looking for an emergency lane. The truck regained momentum and I drove it another 10 miles. Coming to a stop, I heard mechanical griding and felt the truck shudder. I drove it home. My husband took the truck, and the same griding and shuddering happened to him twice over a 15-minute period while driving on surface streets less than 20 mph. The truck did not stall on him. -We have been told by the dealership that the transfer case failed. The dealership is working to fix it. -My safety and those riding in my vehicle were put at significant risk due to the stall on the freeway and a transfer case failure. -The problem was confirmed by an official Ram dealer where we purchased the vehicle. -The transfer case failure has been inspected but the reason for the stalling has not been identified. -A warning light "Service 4WD" turned on each time we heard the grinding sound but then turned off. We bought the vehicle new, have owned it 11 months and it has $15,000 miles. All services have been conducted according to the maintenance schedule.

NHTSA ID

11755809

Incident

Aug 2, 2026

while driving down the road at 45 mph I lost power steering and was pulled off the road. This happened twice.Took it to the dealer and they found stored DTC , LSOS communication with BCM stored in the steering assist module.

NHTSA ID

11754681

Incident

Aug 1, 2026

See attached document for complaint.

NHTSA ID

11752191

Incident

Jun 10, 2026

The contact owns a 2025 Ram 2500. The contact stated that while driving after the dealer completed the recall repair under NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); a message asking whether the driver wanted to connect a fifth-wheel or a conventional trailer was displayed on the instrument panel, and a yellow triangle light with two wheels underneath a trailer was displayed. The contact stated that the message and warning light were illuminated while no trailer was connected to the vehicle. The manufacturer was notified of the issue and assisted the contact in scheduling a service appointment with the dealer. The vehicle was taken to the dealer twice; however, the failure could not be duplicated. The vehicle was not repaired. The failure mileage was approximately 6,500.

NHTSA ID

11750570

Incident

Jun 15, 2026

Mileage

6,500 mi

Vehicle experiences repeated intermittent engine shutdown while decelerating to a stop (approximately 3-4 mph). condition has occurred 10+ times since purchase ( Feb.2026). Vehicle currently has 5000 miles.Vehicle has been and is currently for the 3rd time at dealership for this safety issue. Dealer has involved STAR engineering. Issue has not been duplicated by shop tech but was captured on video by owner and given to dealership. This creates a safety concern due to unexpected loss of propulsion in traffic conditions

NHTSA ID

11745811

Incident

Mar 30, 2026

I have a 2025 ram 2500 diesel, and I use it to tow, as I am a farmer, and have a farm. I pull stock trailers, my tractor, and other trailers associated with my farm. I took my truck in for the trailer tow module recall to be done over 4 months ago, and they said they had to order the part and would call once it came in. It has now been over 4 months, I have called the dealer to follow up, and keep getting the same answer. The part hasn't arrived yet, and they will call me when it comes in. Every time I hook up a trailer it disables my trailer brakes, throws the AEB light on, and I am afraid, that in the instance I have to stop abruptly, that I may crash, and or hurt or even Kill someone due to these issues. I'm at a loss, they are worried about doing the trucks on the lot before they take care of the ones on the road per Jeremy at the Crain Ram dealership in Hot Springs, AR, which I don't feel is right to do. They got my money, now I have to deal with the issue, and potentially worse, until they get their unsold trucks done on the lot. Any help would be GREATLY appreciated!

NHTSA ID

11745154

Incident

Jun 18, 2026

Flash: Vehicle System Interface Module (VSIM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● B2204-87 - Ecu Configuration Mismatch-Missing Message. Customers may comment on the following: ● Odometer is blinking while ignition is on. This bulletin involves inspecting and possibly reprogramming the VSIM with the latest available software.

Exhaust Gas Temperature (EGT) Sensor Water Intrusion CUSTOMER Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● P2482-00 - Exhaust Gas Temperature Sensor Circuit High - Bank 1 Sensor 5. Customers may also comment on the following: ● Soot load is too high and power derate occurs due to regen being disabled. This bulletin involves replacing the EGT sensors.

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

Switch - Tailgate Handle Prior to replacing the Tailgate Handle Switch, please review MasterTech Article - Tailgate Handle Inoperative.

Airbag Warning Light On or Intermittent. The Occupant Restraint Controller (ORC) May Have The Following DTCs (Active/Stored)

MODULE - A/C AND HEATER