2025 RAM 2500

The SOS emergency-assistance system in my 2025 RAM 2500 remains inoperative despite repeated dealer repair attempts. Previously, pressing SOS produced no response. It now illuminates green and displays an active call/timer, but there is no ringing, recorded message, operator response or two-way audio. Ordinary radio and Bluetooth call audio work. The apparent active call could falsely reassure occupants that help is being contacted, delaying emergency assistance after a crash or medical emergency. Foss Motors in Exeter, NH inspected the truck under RO XXX, opened XXX at 20,270 miles. The completed service checklist confirms the SOS complaint was reproduced; marks NO for response-center confirmation of receiving the test call and NO for clear two-way operator audio; and records the final status as UNRESOLVED and the system as INOPERATIVE. The dealer recorded that a connected-services agent could not locate the VIN in its system and escalated Stellantis case XXX. A radio software update was performed for unrelated issues to bring the radio current for testing. The technician recorded no change and inability to get the system functional. Earlier repair orders referenced in the checklist are XXX, XXX and XXX. The SOS problem predates this latest visit; the date and mileage entered here identify the latest documented repair presentation, not initial onset. The invoice shows XXX as its closing date, but I actually picked up the truck on XXX after dropping it off on XXX. The SOS malfunction remains unresolved. Exact initial onset and technical root cause are unknown. I request NHTSA review of this emergency-communication safety defect.

NHTSA ID

11776336

Incident

Oct 21, 2026

Vheical was taken to dealer for multiple repair concerns the found my career in side my rear axel went bad gave .y the truck to drive with out towing till parts cam in once parts arrived the went to install the career in and found the right wheel bering where bad but would not fix them under warnty saying i was just out of coverage at 37xxx miles work order was open at 31xxx miles they gave the truck back saying good to go but I need to fix it on my own pocket and did a black out tactic since I said inwoudl seek legal concls if needed to get this fixed right as the tex said he jist drain the fluid and pull the old unit out out the new in so ther is a major crose contamination involved and all berings and seals should have been replaced since there was cluch debris and metal debris in the oil he would not put in the work order about the bad bering only a word doc about it I have a pic of this doc on his work station

NHTSA ID

11775931

Incident

Nov 4, 2026

My new Ram has very soft brakes. Should you keep constant pressure on the brake pedal it will eventually go to the floor. Also, no trailer brakes. Dealer states they can find no problem, and they are working as intended. They are not. Lockhart Texas dealer bled the brakes, with no improvement.

NHTSA ID

11772986

Incident

Oct 31, 2025

Our 2025 Ram 2500 was purchased new in March 2026 with 41 miles. It had 17,254 miles on October 19. We completed a six week cross country trip towing a trailer without problems until September 25, 2026. September 25: The doors failed to lock automatically while driving above 35 mph. Neither key fob nor the interior electric lock switches worked, and the power windows failed. The engine and 12 inch screen remained on. Turning the truck off and restarting it did not restore these functions. As soon as we got home, we called our regular servicing dealership. They said the key fob batteries were dead. We disagreed because the interior controls and windows also failed. I independently tried the manufacturer's mobile app. Its first lock command failed; after restarting the app and retrying, the doors locked and the other functions resumed. No cause was confirmed. October 17: While slowing for a stop sign, the engine suddenly shut off. The display instructed the driver to shift into Park to restart. A vehicle was behind us, but the hazard warning lights and power windows would not work, so we could not warn its driver. The truck restarted after shifting into Park, pressing the brake and pushing Start. October 19, about 6:40 AM: A different driver was coasting toward a traffic light at approximately 5 mph or less, without hard braking, when the engine shut off again. The display said "Shift to Park to Start." The driver shifted into Park and pressed Start to restart. Both shutdowns happened during deceleration without advance warning. The Ram app recorded the trips but showed no active driving alerts. Unexpected stalling in traffic, especially with failed hazard lights, poses a collision risk. I called Ram Customer Care as soon as they opened on October 19. A dealership inspection is scheduled for October 21. The cause remains unknown, no repair has been completed, and the truck is available for inspection.

NHTSA ID

11772405

Incident

Oct 19, 2026

The contact owns a 2025 Ram 2500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to complete the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that during rainfall and car washes, water entered the vehicle cabin and caused electrical short circuits. The water intrusion caused failure of the high beam headlights, Lane Assist malfunction, Drowsy Driver system deactivation, and Emergency Automatic Braking System malfunction. The vehicle was taken to the dealer, where the contact was advised to replace five cab lights that had failed. The dealer completed no repairs and confirmed the recall remedy was unavailable. The failure mileage was approximately 41,000.

NHTSA ID

11772103

Incident

Feb 2, 2026

Mileage

41,000 mi

Drove down a paved road in the legal speed limit (30mph). Hit a bump in the pavement and the dash had large amounts of disabled codes popping up: airbag disabled, emergency braking disabled, power steering disabled, blind spots need service, traction control. Brought it to a RAM dealership where they found 6 active and 51 stored DTCs all tied to the communication to the powertrain and safety modules (4wd, power steering, airbags, ABS). The dealer did not have time to fix it, so another dealership said they would fix it if I drove it to them. That second dealer found 3 pulled out wires in the right front fender liner, plug those 3 wires in and works like new. My safety was put at risk due to the airbags disabling, power steering disabling, and ABS. Another safety concern was at night the blind spot indicators in the mirrors would flash which can distract both the driver and others on the road. Every 10 seconds the dash would flash with a reoccurring warning message for another module needs servicing. The RAM company is trying to claim this is not a warranty issue after I brought up the safety concerns of the fender liner being able to pull on the harness and disable these safety modules.

NHTSA ID

11770227

Incident

Sep 29, 2026

Subject: URGENT – RAM 2500 Shutdown / Near Accident / Case #XXX Hey [XXX], The truck shut down AGAIN tonight, XXX, and I nearly got into an accident. I recorded another video and called RAM to open Case #XXX. I plan to return it tomorrow morning; please coordinate safe transport. This has been ongoing for approximately a year. My 2025 RAM 2500 intermittently shuts down while driving: the engine stops, the instrument cluster goes black, and the truck goes into Neutral, losing propulsion. Previous incidents occurred at approximately 20–80 mph, with the first within 800 miles of ownership. The instrument cluster was replaced around 16,000 miles following Stellantis engineering guidance. That did not fix it. Another shutdown occurred around 18,000 miles while transporting employees to [XXX], as documented in my August 3 summary. The dealership previously discussed a new STAR case and escalation to a Stellantis field specialist (“Top Gun”). Please confirm those actions, provide the STAR case number, and link the repair history and videos to RAM Case #XXX. I need immediate engineering escalation, a documented diagnostic plan, and a permanent, verified repair—not more trial-and-error parts replacement. Since previous failures reportedly left no fault codes, please consider long-term diagnostic logging to capture the event. I am willing to leave the truck for several weeks. My priority remains fixing it, but if Stellantis cannot resolve this, I expect a formal review of buyback or other resolution options. This is a serious, recurring safety issue that nearly caused an accident tonight. RAM’s response will directly affect our company’s future business with the brand. Please confirm receipt INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11765996

Incident

Sep 21, 2026

Driving by myself with no load at 12:15 in the afternoon with outside temperature at 80 degrees. Vehicle started to make a large screeching sound coming from engine bay. I pulled over into a parking lot and shut off engine. Vehicle continued to make screeching sound from engine bay; I opened hood to a billowing smoke that smelled like an electrical fire. Noise and significant smoke continued for several minutes with engine off and ignition in off position.

NHTSA ID

11757982

Incident

Aug 19, 2026

The Customer May Find The Following Symptoms: Left/Right Front/Rear Button(s) Stuck Down. Front/Rear Utility Light Button(s) Stuck Down. Lock/Unlock Button Stuck. Buttons On One Side Feel Loose, With No Rebound.

Flash: Powertrain Control Module (ECM/PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0148-00 - Fuel Delivery Error. ● P0850-00 - Park/Neutral Switch Performance. ● P1191-00 - Inlet Air Temperature Sensor Rational/Performance. ● P032F - Combustion Engine Producing Insufficient Torque. ● P208D-00 - Reductant Pump "A" Control Circuit High. ● P204A-00 - Reductant Pressure Sensor Circuit. ● P20E9-00 - Reductant Pressure Too High. ● P208B-00 - Reductant Pump 1 Control Performance. ● P24B0-00 - Particulate Matter Sensor Circuit Low. ● P24B1-00 - Particulate Matter Sensor Circuit High. ● P2281-00 - Air Leak Between MAF And Throttle Body.** ● P0088-00 - Fuel Rail Pressure Too High - Bank 1. ● P20CF-00 - Exhaust Aftertreatment Fuel Injector "A" Stuck Open. ● P20DB-00 - Exhaust Aftertreatment Fuel Supply Control Stuck Open. ● U0109-00 - Lost Communication With Fuel Pump Control Module. ● P1451-00 - Diesel Particulate Filter System Performance. ● P2463-00 - Diesel Particulate Filter Restriction - Soot Accumulation Bank 1. ● P2459-00 - Diesel Particulate Filter Regeneration Too Frequent. ● P0087-00 - Fuel Rail Pressure Too Low. ● P2540-00 - Low Pressure Fuel System Sensor Circuit Range/Performance. ● P2543-00 - Low Pressure Fuel System Sensor Circuit Intermittent. ● P214D-00 - SCR NOX Catalyst Outlet Temperature Too High During Particulate Filter Regeneration. ● P242B-00 - Exhaust Gas Temperature Sensor Circuit Performance - Bank 1 Sensor 3. ● P24DA-00 - Particulate Matter Sensor Exhaust Sample Error Bank 1. ● P20EE-00 - SCR Nox Catalyst Efficiency Below Threshold - Bank 1 Catalyst 1. ● P226C-00 - Turbocharger Boost Control "A" Slow Response. ● P229F-00 - NOX Sensor Circuit Range/performance - Bank 1. ● P0100-00 - Mass Or Volume Air Flow Sensor "A" Circuit. ● P203F-00 - Reductant Level Too Low. This bulletin involves inspecting and possibly reprogramming the Engine Control Module (ECM/PCM) with the latest available software.

Tire Pressure Monitoring System (TPMS) Red XX Displayed and/or Warning Indicator Illuminated Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● C1501-31 - Tire Pressure Sensor 1-No Signal. ● C1502-31 - Tire Pressure Sensor 2-No Signal. ● C1503-31 - Tire Pressure Sensor 3-No Signal. ● C1504-31 - Tire Pressure Sensor 4-No Signal. ● C1505-31 - Tire Pressure Sensor 5-No Signal. ● C1506-31 - Tire Pressure Sensor 6-No Signal. Customers may also comment on the following: ● TPMS displaying red "XX" for one or more sensors and/or the tire pressure warning light is on in the Instrument Panel Cluster (IPC). This bulletin involves scanning the TPMS sensors and replacing TPM sensor(s) found in the provided table.

Trailer Reverse Steering Control Radio Soft Button Blinks Even Without a User-Initiated Calibration

FUSE BLOCK - PWR DISTRIBUTION

FUSE BLOCK - PWR DISTRIBUTION A/C Blowing hot air or not working. A/C relay clutch not operating, dealers are unnecessary replacing PDCs. Battery disconnection is required to reset PCM. Please follow SOL S2624000004.