RoadVitals

2017 Thor Motor Coach Windsport

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Mar 3, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2017 Thor Motor Coach Windsport, most frequently naming the body & structure, other / unspecified and visibility categories. 3 safety recalls have been issued covering this model year; 2 NHTSA investigations name it; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure250.0%
  • Other / unspecified125.0%
  • Visibility125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V758000

EQUIPMENT

Nov 22, 2017
110,400 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Thor Motor CoachView on NHTSA.gov
17V634000

EQUIPMENT:OTHER:LABELS

Oct 9, 2017
507 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
The risk: If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.
The remedy: TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.
Thor Motor CoachManufacturer number RC000147View on NHTSA.gov
17V239000

EQUIPMENT:OTHER:LABELS; TRAILER HITCHES

Apr 10, 2017
148 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2017 Ace, Hurricane, and Windsport motorhomes. The weight rating labels for the tow hitches on these vehicles indicate a 10,000lb weight capacity when the actual hitch capacity is 8,000lbs.
The risk: If the hitch is loaded to the capacity on the label, the hitch may damage the motorhome or the hitch may disconnect from the tow vehicle, increasing the risk of the crash.
The remedy: TMC will notify owners and provide them corrected labels, free of charge. The recall began on May 22, 2017. Owner's may contact TMC customer service at 1-877-500-1020.
Thor Motor CoachView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE24023ClosedPreliminary Evaluation

Trailer Hitch Receiver Structure May Crack and Separate

Opened Aug 14, 2024
Closed Jan 16, 2026

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation, PE24023, on August 14, 2024, to investigate allegations of Thor Motor Coach motorhome frame or trailer hitch structure cracking and separating. The hitch was manufactured by Lippert and installed by Thor as standard original equipment. ODI received eight Vehicle Owner Questionnaires (VOQs) describing the hitch structure cracking. If not caught in time, a cracked hitch can fully fracture and separate from the vehicle. ODI sent information requests to Thor and Lippert on September 6, 2024 and September 27, 2024, respectively. Thor's full response was received October 31, 2024, and Lippert's full response was received December 6, 2024. ODI reviewed the responses and learned of improvements introduced to increase the overall strength of the system. The manufacturers reported 32 total incidents, and ODI is aware of 37 non-duplicative subject vehicle incidents in total, including four crash incidents where the towed vehicle separated and struck a roadside feature. The overall failure rate for all subject vehicles is low, and ODI isnot aware of any failures on vehicles produced in the last 30 months. Although a defect has not been identified, the manufacturers understand the seriousness of a potential hitch receiver structure failure. As a result, Thor, supported by Lippert, is conducting a customer satisfaction campaign that instructs consumers to inspect their hitch structure and informs what to look for and what to do if issues are found. If consumers areuncomfortable performing this inspection, Thor dealers can inspect the trailer hitch for them. The inspection and repair will be done at no expense to the consumer. ODI is closing this Preliminary Evaluation (PE) with this manufacturer action. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

STRUCTURE:FRAME AND MEMBERS
PE20021ClosedPreliminary Evaluation

Trimark 060-1650 Door Latch Failures

Opened Nov 23, 2020
Closed Dec 13, 2024

On November 23, 2020, the Office of Defects Investigation (ODI) opened PE20021 to investigate allegations of inoperative Trimark THP 060-1650 door lock/latches originally equipped on model years (MY) 2015-2017 Class A and Class C motorhomes.ODI received forty-six Vehicle Owner’s Questionnaires (VOQs) describing consumers being locked in or out of their vehicles.The door latch, containing a die-cast zinc plunger, was produced by Equality during calendar years 2014-2016. The die-cast may become porous and brittle over time and can break without warning, causing the vehicle owner to be unable to open the recreational vehicle door equipped with the latch.If the motorhome does not have any other doors such as some Class A models, occupants could be trapped inside, needing to climb out using the emergency exits. If locked out, owners would be unable to easily get in and retrieve children and pets. ODI analyzed the data provided by Trimark in response to its January 27, 2021 information request letter.Although an elevated failure rate was evident on a specific combination of plunger bolt, door lock/latch assembly and door, the data showed that most failures occurred within the first two years of service on the affected 2015-2017 vehicles.This data suggests that component failures generally would have already occurred.Further, ODI data reflects a downward trend in complaints after calendar year 2018 and for post- MY 2016 vehicles.This downward trend may be attributed Trimark's actions in 2016 such as changes in the manufacturing process of its zinc plunger component for the relevant population and its 2016 decision to switch to a steel plunger. In view of the nature of early-life failure, and failure rate trending downward for model years 2017 and newer, this Preliminary Evaluation (PE) is closed.  The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

EQUIPMENT

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structureOther / unspecified
Filed Mar 3, 2023

The rear frame that the trailer hitch is attached to has cracked and trailer hitch began to fail.the hitch metal also cracked and the hitch started to fall down,dropping the front of the trailer.if the trailer hitch dropped of completely,the safety devices of the trailer would not have worked. Since the safety chains and emergency brake cable are attached to the hitch,the trailer would be free wheeling down the highway. This would then probably hit another vehicle possibly causing injury or death. The is a Lippert brand hitch. Tag on hitch states 8000 GVW and 500 lb tongue weight. Trailer was less than 4000lbs. And less then 500 tongue weight.

NHTSA ID
11510061
Incident
Mar 1, 2023
Body & structure
Filed Jul 1, 2019

TRIMARK DOOR LATCH STRIKER (MADE OF CHEAP POTMETAL) BROKE WHILE REFUELING. AS THE VEHICLE ONLY HAS ONE DOOR THIS TAPPING OCCUPANTS INSIDE RV UNTIL TOOLS COULD BE LOCATED AND THE DOOR DISASSEMBLED FROM THE INSIDE. TRIMARK 1650 IS THE PROBLEM, IT HAPPENS QUITE OFTEN TO MANY RV'S AND SHOULD BE INVESTIGATED AND RECALLED BEFORE SOMEONE BURNS TO DEATH IN AN RV.

NHTSA ID
11228739
Incident
Jun 11, 2019
Mileage
46,000 mi
Visibility
Filed May 22, 2019

WINDSHIELD WIPER TOGGLED - RIGHT WIPER GETS STUCK UNDER LEFT ARM - MAKING WIPERS STOP UNTIL PHYSICALLY RELEASED- NOT VERY GOOD STOPPING ON INTERSTATE 80 IN THE RAIN

NHTSA ID
11209264
Incident
Oct 20, 2018
Mileage
7,505 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

RC000327

Thor Motor Coach (TMC) has been made aware of several incidents involving trailer hitch receivers installed on motorhomes, similar to yours. These issues were caused by the use of drop hitches and hitch extensions that placed higher-than-expected forces on the hitch receiver assembly. If you use your motorhome to tow, please follow the recommended instructions in your owner’s manual. THE USE OF DROP HITCHES AND/OR HITCH EXTENSIONS WHILE TOWING WILL PLACE LARGER STRESSES ON THE HITCH AND CAN LEAD TO FAILURE. TMC is requesting that you inspect your motorhome’s hitch receiver at your earliest convenience. Inspection instructions are enclosed with this letter. If you are unable or uncomfortable performing this inspection, contact your nearest TMC authorized dealer and they will inspect the trailer hitch for you. If any issues are found with your hitch or the mounting surfaces, please contact TMC Customer Service at 877-855-2867. TMC will coordinate and direct you to the nearest TMC authorized dealer for inspection and repair. The inspection and repair will be done at no expense to you.

LTR 120519

EQUIPMENT

This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.

LTR 110317

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This letter stated that there was one (1) Service Notification issued for the month of October, 2017.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Motor Coach Windsport by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000—
2023001—
2022511—
2021221—
2020231—
2019131—
2018650—
2017Viewing332—
2016980—
2015770—
2014260—
2013050—
2012040—
2011050—
2010220—
2009020—
2008420—
2007120—
2006020—
2005010—
2004010—
2003010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.