2024 Acura RDX

The contact owns a 2024 Acura RDX. The contact stated that while driving approximately 35 MPH, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop and crashed into the rear driver’s side of another vehicle. During the crash, the braking system malfunctioned, and the air bag failed to deploy as needed. The contact sustained an injury to the back but had not yet sought medical assistance. The driver of the second was transported to the hospital with a shoulder injury. A police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 28,000.

NHTSA ID

11751085

Incident

Jul 14, 2026

Mileage

28,000 mi

As I was driving down the highway, I heard a loud noise that sounded like an explosion of some sort I was going about 65 miles an hour on the expressway [XXX] and [XXX], when I realized that my sunroof had to have shattered. I pulled off the highway and confirmed this. Luckily, my headliner was closed and all the glass that shattered was inside of that. The weather was sunny, I was not under an overpass or something fell on the glass nor did anything fly up and hit the glass. It just shattered for no reason. I immediately contacted the Acura dealership in Jacksonville, which was my destination and was informed in a couple days that not only was that not a warranty item but also the sunroof was on backorder with no ETA of its delivery The car is drivable obviously, but not if it rain as it would rain in my car and destroy my headliner. I went back to my home in Hendersonville, NC was able to find a sunroof repair company that had my sunroof model in stock and it was replaced. However, when I contacted the dealership in Hendersonville, they told me the same thing that they had no idea when the sunroof would be in so it was left to me to resolve the situation. I had filed a report with Acura asking them to replace and pay for a new sunroof. I have made a complaint and I have a claim number. I’m waiting for resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11690499

Incident

Sep 16, 2025

See attached document for complaint.

NHTSA ID

11688115

Incident

Jun 4, 2025

This incident happened on July 5th 2025. My 2024 leased Acura RDX front passenger seat caught on fire. The car was parked and not driven for two days before this happened. My educated untrained guess and the police officer on the scene guess was that this was an electrical fire. My Acura dealer refuses to repair this and deny that is the issue. Acura told me this never happened before to a 2024 RDX but I told them this problem happened to years past Acura RDX. There was no issues with this car. I had this car serviced at Acura in April 2025 for regular maintenance service. As of today Acura refuses to repair or replace the car or admit fault with the electrical issue. I was told by Acura this was a thermal event and nothing else. I have pictures of this and the car is at Acura service department for any inspection since it is untouched by them. Also as of today’s date Acura has not sent me any correspondence of anything to do with my leased Acura RDX. This is affecting my life and it is very stressing on my family.

NHTSA ID

11687060

Incident

Jul 5, 2025

This week, my panoramic sunroof shattered. This is the second time this has happened to me. The first incident was last year my on 2021 RDX. I became suspicious and started doing some research and it appears this has happened to many RDX users. I filed a formal complaint with Honda corporate as well as my local dealer, Leith Acura inNorth Carolina. What I have seen in social media on numerous Acura Facebook pages is that this issue may be related to a bolt problem , but tried to verify this information as it appears Honda is sweeping it under the rug. Also, further investigation showed that this issue has been happening on models from 2019 through 2024. The issue is when the glass shatters, it can fall directly on the driver or worse, fly off and hit the car behind you. Clearly, this is a an issue that needs to be addressed by this organization and Honda corporate due to due to compelling safety issues. Thank you for the opportunity to submit this complaint. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

NHTSA ID

11662510

Incident

May 15, 2025

The contact leased a 2024 Acura RDX. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal traveled to the floorboard and the vehicle failed to respond. The contact pumped the brake pedal, and the brake pedal responded as needed. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently. The contact stated while pulling out of a parking lot and depressing the brake pedal, the failure recurred. The contact pumped the brake pedal several times; however, the failure persisted, nearly causing a crash. The contact stated that upon engaging the electric parking brake, the vehicle stopped as needed. The contact was able to continue driving. The vehicle was taken to the dealer several times; however, the dealer informed the contact that the failure could not be duplicated. The dealer advised the contact to pump the brake pedal and to engage the electric parking brake during the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.

NHTSA ID

11639824

Incident

Feb 29, 2024

The contact owns a 2024 Acura RDX. The contact stated that while the child was seated in the rear driver's seat, the seatbelt buckle locking mechanism had malfunctioned. The contact was unable to unlatch the seat belt buckle and eventually scissors were used to cut the the seat belt strap in order to free the child. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 5,000.

NHTSA ID

11618852

Incident

Jun 7, 2024

Mileage

5,000 mi

This issue involves the decorative aluminum trim on the steering wheel. The aluminum trim is highly reflective and installed at an angle on the steering wheel spokes. In bright sunlight and at certain angles of the sun there is a very strong light reflection into the drivers eyes. This has caused temporary blindness until the position of the car changes or you put a hand over that part of the trim. The lower spoke (at about the 6 o'clock position) is the worst. Since it is a design flaw, I have not reported it to the dealer.

NHTSA ID

11616533

Incident

Jul 10, 2024

Over the Air System Update - System updates contain upgrades that fix operational errors and/or provide a variety of enhancements, which adds new functionality. Information about the various software releases can be found in this document.

Service Bulletin - Oil leak at the cam chain tensioner inspection cover due to and insufficient sealant adhesion on the inspection cover.

Service Bulletin - The front and/or rear brakes make a high-pitched squeal when the brakes are lightly applied at 24 km/h (15 mph) or less, with ambient temperatures below 10°C (50°F).

Service Bulletin - The front and/or rear brakes make a high-pitched squeal when the brakes are lightly applied at 24 km/h (15 mph) or less, with ambient temperatures below 10°C (50°F).

Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2025 RDXs and 2022-2025 MDXs with a client complaint of a pop noise in the rear sunroof area. Clients may describe a single pop noise heard while driving over a bump or turning in and out of driveways. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2025 RDXs and 2022-2025 MDXs with a client complaint of a pop noise in the rear sunroof area. Clients may describe a single pop noise heard while driving over a bump or turning in and out of driveways. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.