RoadVitals

1998 Chevrolet Express 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest May 11, 2012
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
1 injuries, 0 deaths reported

Overview

Our database contains 3 NHTSA owner-reported complaints for the 1998 Chevrolet Express 3500, most frequently naming the airbags and body & structure categories. 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Airbags266.7%
  • Body & structure133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Airbags
Filed May 11, 2012

TL* THE CONTACT OWNS A 1998 CHEVROLET EXPRESS 3500. THE CONTACT WAS DRIVING 65 MPH WHEN THE AIR BAG DEPLOYED ERRONEOUSLY AND WITHOUT WARNING. THE DEPLOYMENT CAUSED THE CONTACT TO MOMENTARILY LOSE CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO BRING THE VEHICLE TO A STOP SAFELY AND WITHOUT FURTHER INCIDENT. THE VEHICLE WAS NOT REPAIRED OR INSPECTED FOR THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 163,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID
10458107
Incident
May 6, 2012
Mileage
163,000 mi
Airbags
Filed Feb 17, 2011
1 injury reported

TL*THE CONTACT OWNS A 1998 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE PASSENGER SIDE AIR BAG SUDDENLY DEPLOYED ALTHOUGH THERE WAS NO CRASH. THE PASSENGER WAS INJURED AS A RESULT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 140,000.

NHTSA ID
10383124
Incident
Feb 14, 2011
Mileage
140,000 mi
Body & structure
Filed May 27, 2008

WE CURRENTLY OWN A 1998 AND A 2000 EXPRESS VAN AND WE HAVE THE SAME PROBLEM ON BOTH OF THEM, THE PASSENGER SIDE DOORS (THE 'DOUBLE DOORS') ARE SEIZING UP. WE TRIED TO LUBRICATE THEM BUT IT HASN'T HELPED ANY. THE ONE DOOR ON THE 1998 HAS GOTTEN SO BAD THAT WE CAN'T EVEN OPEN THE LEFT HAND SIDE DOOR BECAUSE IT IS SO HARD TO SHUT AND IT HAS ALREADY STARTED TO BECOME OUT OF ALIGNMENT. I BELIEVE THIS COULD BE A SAFETY HAZARD AS WE HAVE 6 CHILDREN, 3 OF WHICH HAVE TO SIT IN THE BACK SEAT AND IF THERE IS AN EMERGENCY WE WOULDN'T BE ABLE TO GET THE DOOR OPEN TO GET THEM OUT FASTER. WE HAVE HAD A DEALER DRILL HOLES IN THE HINGES TO LUBRICATE THEM, BUT THIS SEEMS TO BE A TEMPORARY AND EVENTUALLY INEFFECTIVE FIX TO A MAJOR PROBLEM. *TR

NHTSA ID
10228932
Incident
Jun 25, 2007

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

17-NA-073

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This warranty administration bulletin provides information regarding the field action courtesy transportation policy.

16NA260

EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

THIS TECHNICAL BULLETIN PROVIDES A PROCEDURE TO REPROGRAM THE MEDIA DISC PLAYER WITH THE LATEST CALIBRATIONS TO CORRECT A CONDITION OF THE REAR ENTERTAINMENT SYSTEM NOT OPERATING AS INTENDED IN COLDER AMBIENT TEMPERATURE AREAS DUE TO CALIBRATION CONCERNS.

Recalls

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Vehicle Recalls

130089009

ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)

Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Express 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2024200—
2023000—
2022000—
2021100—
2020000—
2019200—
2018000—
2017000—
2016000—
2015000—
2014110—
2013100—
2012500—
2011000—
2010410—
2009920—
2008111037.9
2007111042.1
2006151040.5
2005171044.5
2004160032.0
2003120148.0
2002310—
2001111043.4
2000410—
1999410—
1998Viewing300—
1997200—
1996000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.