RoadVitals

2010 Chevrolet Express 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Apr 9, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 5, 2014
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2010 Chevrolet Express 3500, most frequently naming the tires & wheels, brakes and electrical categories. 1 safety recall has been issued covering this model year; and 293 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels240.0%
  • Brakes120.0%
  • Electrical120.0%
  • Engine120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
14V706000

EQUIPMENT ADAPTIVE/MOBILITY

Nov 5, 2014
34 units potentially affected
The defect: Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
The risk: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
The remedy: Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Cummings Mobility Conversion & SupplyManufacturer number 14E-041View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Apr 9, 2015

SOMETIMES WHEN ATTEMPTING TO START THE ENGINE, IT WILL TURN OVER BUT NOT START. THE MALFUNCTION INDICATOR LIGHT COMES ON AND A ENGINE REDUCED POWER MESSAGE WILL ILLUMINATE. IF THE ENGINE STARTS, IT WILL RUN ROUGH, THE LIGHT WILL BE ON AND STAY ON, AND THE ENGINE REDUCED POWER MESSAGE WILL APPEAR. I HAD A MECHANIC CHECK FOR ANY CODES AND HE CAME UP WITH P1682, WHICH INDICATES AN IGNITION SWITCH PROBLEM. GM HAS A RECALL OUT FOR THIS CONDITION (11273), WHICH REFERS TO THE THROTTLE POSITION SENSOR CAUSING THIS PROBLEM. HOWEVER A FAULTY IGNITION SWITCH CAUSES THE SAME PROBLEM, BUT THEY WON'T FIX IT. IF THE VEHICLE IS BEING DRIVEN WHEN THIS PROBLEM OCCURS WITH THE LOSS OF ENGINE POWER AND ROUGH RUNNING, IT SEEMS THAT THE VEHICLE, IN MY CASE AN RV, WOULD LOSE SPEED AND ALMOST SLOW TO A STOP WHICH WOULD BE VERY DANGEROUS. GM RECOGNIZES THAT THIS PROBLEM CAN OCCUR, BUT ARE NOT CONCERNED THAT IT CAN OCCUR UNDER MORE THAN ONE CONDITION. UNLESS THE CODE COMES UP 11273 AS THE PROBLEM, THEY WILL TAKE NO RESPONSIBILITY TO FIX IT EVEN THOUGH THE CODE 1682 PRODUCES THE SAME SITUATION CAUSING THE MALFUNCTION LIGHT TO COME ON AND STAY ON AND THE MESSAGE ENGINE REDUCED POWER TO APPEAR AND THE ENGINE RUNS ROUGH OR WON'T START AT ALL. *TR

NHTSA ID
10704835
Incident
Dec 16, 2014
Mileage
19,700 mi
Tires & wheels
Filed Dec 20, 2012

AUGUST 2011 OUR AMBULANCE DEPARTMENT PURCHASED 6 NEW TIRES FOR OUR CHEVY AMBULANCE. JANUARY 2012 WE HAD A BELT SEPARATION ON A FRONT DRIVER TIRE. APRIL 2012 WE HAD ANOTHER TIRE HAVE A BELT SEPARATION ON THE PASSENGER TIRE. THEN DECEMBER 2012 WE HAD A BACK INSIDE DUAL TIRE HAVE BELT SEPARATION. I HAVE NOW REPLACED ALL THE TIRES WITH A PRODUCTION DATE OF 2311. THESE TIRES ARE THE LT22575R16. *TR

NHTSA ID
10489377
Incident
Jan 10, 2011
ElectricalTires & wheels
Filed Oct 4, 2011

2010 CHEVROLET EXPRESS 3500 VAN. CONSUMER WRITES IN REGARDS TO PROBLEM WITH TIRE PRESSURE MONITOR SYMBOL MALFUNCTION LIGHT AND THE DRIVER INFORMATION CENTER MESSAGE BOTH COMING ON AND STAYING ON PARTICULARLY DURING HOT WEATHER AND LONG RUNS *TGW THE DRIVER INFORMATION CENTER MESSAGE WOULD DISPLAY THE AMOUNT OF PSI FOR THE FRONT TIRES OR WOULD ONLY HAVE DASHES, AS WITH THE REAR TIRES. THE SYSTEM WAS CHECKED BY TWO DIFFERENT DEALERSHIPS AND BOTH STATED THERE WAS NO PROBLEM.

NHTSA ID
10428638
Incident
Aug 17, 2011
Brakes
Filed Jun 30, 2011

TL* THE CONTACT OWNS A 2010 CHEVROLET EXPRESS CUTAWAY G3500. THE CONTACT NOTICED THAT THE FRONT END WAS SHAKING EXCESSIVELY WHILE APPLYING PRESSURE TO THE BRAKES, CAUSING HIM TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED THE FRONT BRAKE ROTORS;HOWEVER, THE VEHICLE CONTINUED TO SHAKE EXCESSIVELY AT ANY SPEED WHEN THE BRAKE PEDAL WAS ENGAGED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 53,300. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ID
10410077
Incident
Apr 1, 2010
Mileage
30,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIP4902U

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT5214G

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

13598

New Vehicle Monitoring Programs Section in IVH

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Express 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2024200—
2023000—
2022000—
2021100—
2020000—
2019200—
2018000—
2017000—
2016000—
2015000—
2014110—
2013100—
2012500—
2011000—
2010Viewing410—
2009920—
2008111037.9
2007111042.1
2006151040.5
2005171044.5
2004160032.0
2003120148.0
2002310—
2001111043.4
2000410—
1999410—
1998300—
1997200—
1996000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.