RoadVitals

2003 Chevrolet Express 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Feb 12, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4
2 injuries, 0 deaths reported

Overview

Our database contains 12 NHTSA owner-reported complaints for the 2003 Chevrolet Express 3500, most frequently naming the electrical, fuel system and seat belts categories. 1 NHTSA investigation names it; and 88 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical325.0%
  • Fuel system216.7%
  • Seat belts216.7%
  • Engine18.3%
  • Airbags18.3%
  • Visibility18.3%
  • Body & structure18.3%
  • Brakes18.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE11040ClosedPreliminary Evaluation

Fuel Filler Pipe Corrosion/Leakage

Opened Dec 14, 2011
Closed Aug 16, 2012

On August 7, 2012 General Motors (GM) notified the Office of Defects Investigation (ODI) that it will conduct a safety related recall for model year (MY) 2003-2004 Chevrolet Express and GMC Savana vehicles.The recall affects vehicles equipped with a left side cargo door and that were originally sold or currently registered in the corrosion or salt-belt states of Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin. Dealers are to install a new fuel filler neck. Consumer notification letters will be sent in early October 2012, when sufficient parts are available. ODI has received 12 complaints alleging unique incidents of fuel leakage during refueling of a subject vehicle. Eleven of the complaints occurred on Chevrolet Express vans, and 1 of the complaints involved a GMC Savana. All vehicles were equipped with the left side cargo door option. For vehicles so equipped, water and road debris can become trapped in the protective conduit that covers the fuel filler pipe and may subsequently cause the pipe to corrode. If the corrosion creates a significant perforation in the pipe, fuel may leak onto the ground while refueling the vehicle. An illuminated Check Engine light (on some vehicles) or the presence of fuel odor may also act as precursors to fuel leakage. Fuel in the presence of an ignition source could cause a fire to occur. In their response to ODI's information request, GM reported 24 owner reports and 1 field report alleging fuel filler pipe failure/corrosion in the subject vehicle population. Six additional records were also provided that included the replacement of the fuel filler pipe, however not enough information existed to determine a relation to the alleged problem. After further review of the reports, ODI determined that a total of 27 individual GM reports were related to filler pipe corrosion. The complaints received from both ODI and GM primarily occurred in the corrosion states. During the investigation, the scope of the subject vehicle population was expanded to include MY 2004 Express vans, and MY 2003 and 2004 GMC Savana vans (with V6 engines) also equipped with left hand side door options, since the Savana vans also utilize the same, or substantially similar fuel filler pipe configuration. GM subsequently modified the design of the fuel filler pipe on vehicles equipped with side doors to correct the corrosion concern, so these vehicles do not have the defect issue.The affected vehicle population shown above reflects the total number of vehicles registered in the salt-belt states listed in GM's defect information report (DIR). Prior to the safety recall announcement, GM had issued a special coverage adjustment for vehicles in these states, during which a total of 771 repairs were made. Accordingly the vehicle population noted in the DIR reflects that of the remaining vehicle population.The investigation is closed based on GM's announcement of safety recall 12V388. The reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10463398, 10459328, 10456403, 10453725, 10445925, 10443143, 10441615, 10413568, 10413214, 10411911, 10353717, 10259377.

FUEL SYSTEM, GASOLINE:DELIVERYLed to recall 12V388000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Seat belts
Filed Feb 12, 2018

TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE SEAT BELT BUCKLES PREMATURELY DETERIORATED TO THE POINT THAT THE BUCKLES FAILED TO LOCK THE SEAT BELTS TO SECURE A PASSENGER. THE MANUFACTURER INDICATED THAT A SEAT BELT RECALL REPAIR WAS PERFORMED IN 2016, BUT THE CONTACT EXPLAINED THAT THE REMEDY MAY NOT HAVE PROVIDED A SOLUTION. THE DEALER (MARSHFIELD CHEVROLET, 14963 MO-38, MARSHFIELD, MO 65706, (866) 218-7896) WAS CONTACTED. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED DUE TO THE MANUFACTURER STATING THAT THE RECALL HAD ALREADY BEEN PROVIDED. THE MANUFACTURER ISSUED FOUR TSBS AND THREE RECALLS FOR THE SEAT BELTS. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TT *TR

NHTSA ID
11072389
Incident
Feb 12, 2018
Mileage
80,000 mi
Electrical
Filed Aug 6, 2014

WHILE DRIVING VEHICLE, ALL ELECTRICAL STOPPED, DISCOVERED THAT THE IGNITION HAD TURNED OFF BY ITSELF AND CAUSED A LOSS OF ALL POWER CREATING DANGEROUS STEERING AND STOPPING SITUATION.. I WAS ABLE TO PULL TO THE SIDE OF ROAD AND STOPPED VEHICLE. TOOK THE TRUCK TO CHEVROLET DEALER IN SARASOTA RT. 41 AND BEE RIDGE AND WAS TOLD IT WAS NOT PART OF RECALL. THIS DOES NOT MAKE SENSE, IT HAS THE SAME SYMPTOMS AS THE OTHER DEFECTIVE VEHICLES MAYBE THEY DON'T WANT TO INCREASED THEIR PROBLEMS WITH ANOTHER YEAR AND MODEL. PLEASE HELP, I AM UNABLE TO DRIVE MY TRUCK FOR WORK AND AM LOSING MONEY AND CUSTOMERS, AS I AM A GENERAL ONE MAN CONTRACTOR. PLEASE ADVISE. *TR

NHTSA ID
10619440
Incident
Jun 13, 2014
Mileage
165,000 mi
Engine
Filed Oct 25, 2012

TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE THE TRANSMISSION FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE CAUSE OF FAILURE WAS UNKNOWN. HOWEVER, THE TECHNICIAN STATED THAT THE MAF CENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE VEHICLE NEEDED THE CATALYTIC CONVERTERS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,500.

NHTSA ID
10482191
Incident
Aug 9, 2012
Mileage
58,500 mi
Fuel system
Filed Oct 24, 2012

WHEN THE VEHICLE FUEL TANK IS FILLED, GAS FUMES ARE DETECTED AND SOME FUEL CAN BE SEEN ON THE BOTTOM OF THE TANK (A FEW DROPS OF FUEL). AS THE TANK CONTENTS LOWER THE SMELL AND LEAK GOES AWAY. AN ACCESS HOLE ON THE SIDE OF THE VAN REVEALS THAT THE TANK HAS A SMALL LEAK WHERE THE PLASTIC FILL NECK WAS BONDED TO THE TANK. THE STEEL FILL NECK AND RUBBER CONNECTION LOOK FINE. THIS IS A CONVERSION VAN W/O A LEFT HAND DOOR. THIS VEHICLE WAS BOUGHT FROM A SOUTHERN CLIMATE AREA AND IS ONLY RECENTLY BEEN BROUGHT TO A NORTHERN CLIMATE SO CORROSION IS NOT SUSPECTED. SINCE I SEE NO RECALL OR MANY COMPLAINTS, I AM LOOKING TO REPAIR OR REPLACE THE TANK. CURRENTLY LOOKING FOR A SEAL MATERIAL THAT COULD BE APPLIED TO THE LEAK AND THAT WORKS ON POLYURETHANE AND RESISTS FUEL. HAVE NOT FOUND ONE. THE VEHICLE IS WELL OUT OF WARRANTY BUT THIS DOES SEEM TO PRESENT A SAFETY ISSUE. SHORT TERM SOLUTION IS TO NOT FILL THE TANK. *TR

NHTSA ID
10482034
Incident
Jul 2, 2012
Mileage
151,000 mi
Seat belts
Filed Dec 14, 2011

TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE FRONT DRIVER AND REAR SEAT BELTS WOULD NOT LATCH AND ONE OF THE REAR SEAT BELTS WAS COMPLETELY INOPERABLE. THE DEALER AND MANUFACTURER WERE CONTACTED AND ADVISED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 05V558000 (SEAT BELTS). THE RECURRING FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,030 AND THE CURRENT MILEAGE WAS 65,040. UPDATED 01/20/12*LJ UPDATED 01/20/12

NHTSA ID
10439884
Incident
Dec 9, 2011
Mileage
65,030 mi
Fuel system
Filed Jul 19, 2011

GAS LEAKING FROM FUEL FILLER PIPE ONTO INSIDE OF WHEEL WELL AND GROUND. EXAMINATION REVEALS DESIGN OF PIPE ASSEMBLY (METAL PIPE INSIDE CORRUGATED PLASTIC TUBE), TRAPS CONDENSATION AND WATER AROUND METAL PIPE GUARANTEEING RUST AND LEAKS. MAY BE WORSE IN HIGH HUMIDITY REGIONS BUT SAME ASSEMBLY IS OPEN TO WATER SPLASHED UP FROM ROAD. THIS MAY ONLY OCCUR ON CARGO VANS WITH LEFT HAND DOOR OPTION. UPDATED 08/11/11 *BF *KB

NHTSA ID
10413568
Incident
Jun 10, 2011
Mileage
51,459 mi
Electrical
Filed Jul 16, 2011
Fire reported

WIRE HARNESS FIRE. WATER GOT INTO THE END OF ONE OF THE CONNECTORS FROM THE WIRE HARNESS GOING INTO THE TRASMISSION. THE RESULT OF THE WATER GETTING INTO THE TRANSMISSION CAUSED AN ELECTRICAL FIRE AND CAUSED A SHORT IN THE TRANSMISSION AND ENGINE WIRE HARNESS, THE FINAL RESULT WAS THE WIRE HARNESS WAS COMPLETELY BURNED UP. THERE WAS EVIDENCE OF GLUEING THE CONNECTORS YEARS AGO.I IF THE CONNECTORS ARE NOT SEALED, IT IS POSSIBLE FOR WATER TO ENTER AND SHORT OUT CONNECTORS AND OTHER ELECTRICAL COMPONENTS. *TT

NHTSA ID
10413176
Incident
Jun 26, 2011
Mileage
150,000 mi
Airbags
Filed Feb 10, 2011
Crash reported2 injuries reported

I WAS IN AN ACCIDENT TRAVELING 65 MPH AND HIT ANOTHER VEHICLE BROADSIDE AND THE AIR BAG NEVER DEOLOYED. THE VEHICLE WAS TOTALED. ITS A 2003 3500 CHEVY VAN. *TR

NHTSA ID
10381462
Incident
Jan 28, 2011
Mileage
108,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIP5601C

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

03-06-01-023I

ENGINE

This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.

03-06-01-023H

ENGINE

This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.

PIT3271P

This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

General Communication

ELECTRICAL SYSTEM

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

24-NA-141

POWER TRAIN

GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Express 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000
2024200
2023000
2022000
2021100
2020000
2019200
2018000
2017000
2016000
2015000
2014110
2013100
2012500
2011000
2010410
2009920
2008111037.9
2007111042.1
2006151040.5
2005171044.5
2004160032.0
2003Viewing120148.0
2002310
2001111043.4
2000410
1999410
1998300
1997200
1996000

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.