Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2000 Chevrolet Impala submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 31 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 31, in the owner's own words
THE VEHICLE ACCELERATED BY ITSELF AS I WAS TURNING INTO A PARKING SPACE, THE ENGINE REVVING SO LOUDLY A PERSON STOPPED AND OBSERVED THE COLLISION AS THE IMPALA CRASHED INTO A PARKED VEHICLE DIRECTLY IN FRONT OF IT ON THE OTHER SIDE. NOTHING WOULD STOP THE ACCELERATION EXCEPT MANUALLY FORCING THE CAR INTO PARK. *TR
AS I WAS DRIVING HOME FROM WORK I ACCIDENTALLY WENT THROUGH A RED LIGHT AND T-BONED THE OTHER CAR. ALTHOUGH NO ONE WAS HURT,THERE WAS EXTENSIVE DAMAGE TO BOTH CARS. MY CONCERN IS THE AIRBAGS NEVER WENT OFF. I HAVE ALWAYS THOUGHT THIS WAS STRANGE. NOW THAT I'M HEARING ABOUT THE IMPALA RECALL DUE TO FAULTY AIRBAGS IT RAISES MORE CONCERNS, BECAUSE NOW THIS IS MY SONS CAR. MY UNDERSTANDING IS THE 2000 IMPALA'S ARE NOT PART OF THE RECALL BUT MAYBE THEY SHOULD BE. THERE IS ABSOLUTELY NO REASON THOSE AIRBAGS SHOULD NOT HAVE DEPLOYED. NOW I'M AM CONCERNED IF MY SON IS EVER IN AN ACCIDENT HE WILL NOT HAVE THE AIRBAGS AS A SAFETY NET. SHOULD THE 2000 IMPALA'S BE PART OF THE RECALL ALSO? *TR
I HAVE A 2000 IMPALA THAT HAS THE REAR STRUT TOWERS BEGINNING TO RUST OUT BADLY. THERE HAS BEEN NO INCIDENT YET AS I CAUGHT THIS ON ONE OF MY VEHICLES INSPECTIONS. IF THIS WERE TO RUST COMPLETELY OUT THE REAR TIRES COULD COME OFF OF THE CAR WHILE IN MOTION. I HAVE TRIED TO CONTACT GENERAL MOTORS, BUT GOT NO RESPONSE. THIS DEFECT RENDERS TO CAR PRETTY MUCH USELESS. THANKS FOR YOU TIME. *TR
OUR 2000 CHEVROLET IMPALA WAS LEFT IN AN APARTMENT BEHIND MY CHILDREN'S' APARTMENT IN OMAHA, NEBRASKA. WHEN THEY RETURNED FROM CHRISTMAS BREAK, THE BATTERY WAS DOWN AND IT WAS COLD OUTSIDE. THEY TRIED TO JUMP START THE CAR USING JUMPER CABLES FROM ANOTHER VEHICLE NEXT TO IT. MY DAUGHTER WAS IN FRONT OF THE CAR TO REMOVE THE JUMPER CABLES AFTER IT STARTED. WHEN MY SON TRIED TO CRANK THE ENGINE, IT EXPLODED ALL OVER THE PARKING LOT, SHOWERING MY DAUGHTER WITH BITS AND PIECES OF THE PLASTIC TOP OF THE ENGINE. MY DAUGHTER WAS SHAKEN UP BUT NOT HOSPITALIZED AND HER CONFIDENCE IN STARTING GM AUTOS IS "GONE." GM CLAIMS THAT THEY ARE NOT RESPONSIBLE BECAUSE THERE IS 120,000 MILES ON THE VEHICLE AT THE TIME OF THE EXPLOSION AND WILL NOT PROVIDE ANY SAFETY ADVICE ON STARTING THE VEHICLE IN THE FUTURE. THEY ALSO CONTEND THAT THE CHILDREN WERE RESPONSIBLE FOR BLOWING UP THE CAR BY STARTING IT WITH JUMPER CABLES, ALTHOUGH THE DEALER ACKNOWLEDGES THAT IT WAS STARTED IN ACCORDANCE WITH THE OWNERS MANUAL. THERE SEEM TO BE UNRESOLVED SAFETY ISSUES HERE THAT GM DOES NOT WANT TO ACKNOWLEDGE OR ADMIT TO. *TR
DT*: THE CONTACT STATED THERE WAS A KNOCKING NOISE WHILE DRIVING AT SPEEDS OF 5 TO 8 MPH WITH INITIAL ACCELERATION OR ATTEMPTING TURNS. THE VEHICLE WAS SEEN BY AN INDEPENDENT REPAIR SHOP. THE MECHANIC DETERMINED THE FRAME WAS CRACKED AND NEEDED TO BE REPAIRED. UPDATED 05/04/06. *JB
DEALERSHIP ON 08/13/2001 REPLACED THE CRADLE. VEHICLE WAS UNDER WARRANTY IN NOVEMBER 2001, AND DEALER REPLACED SHAFT. CRADLE FAILED 2 YEARS LATER, AND NEEDED TO BE REPLACED AGAIN, ALSO, HAD A STEERING PROBLEM.*AK
A/C EMITS FOUL ODORS (MOLD/MILDEW). BRAKES PULSATE, WARNING & ABS LIGHTS COME ON. CHECK ENGINE LIGHTS COME ON, STALLED ONCE, UNCONTROLLED ACCELERATION FROM START UP TWICE. STEERING: INTERMEDIATE SHAFT REPLACED AT 42,618 MILES; RACK & PINION LEAKING AT 65,307 POPPING & MUFFLED EXPLOSION SOUND IN COLD WEATHER START UPS, PAINT PEELED OFF FRONT & BUMPER OF CAR. WEATHER STRIPPING ADHESIVE LIQUIFIES ON DOOR POSTS IN HOT WEATHER. AIRBAG WARNING LIGHT COMES ON
I WAS DRIVING DOWN THE STREET AND MY ENGINE FELL OUT OF MY 2000 CHEVY IMPALA. MY ENGINE CRADLE MOUNTS WERE NOT IN GOOD ENOUGH DUE TO GM NEGLIGENCE. THEY WONT BACK IT UP EVEN THOUGH THEIR PAMPHLETS SAY DIFFERENT. SAFETY ISSUE AND THEY DON'T CARE. A LOT OF OTHER COMPLAINTS ABOUT THE SAME THING. THIS VEHICLE SHOULD HAVE BEEN RECALLED ALONG TIME AGO. *LA
STEERING COLUM IN MY CAR HAS A CLUNK/VIBRATOIN. THE ENGINE CRADLE WAS REPLACED AND I WAS TOLD THAT THIS WAS THE PROBLEM , BUT LATER THE NOISE RETURNED AFTER THE 36000 WARRANTY WAS OVER. NOW DEALER TELLS ME THAT MY EXTENDED WARRANTY THAT I PAID FOR WOULD NOT COVER THE REPAIR.ALSO THE CAR IS HAVING TRANMISSION PROBLEMS, STILL WAITING TO SEE IF THEY CAN FIND THE PROBLEM.... HAVE BEEN TOLD THAT IF NO CHECK ENGINE LIGHT COMES ON THEN THERE IS NOTHING WRONG. I AM GOING TO LEAVE WITH THE DEALER AND HAVE THE SERVICE MGR DRIVE, BUT NOT A LOT OF HOPE IN THIS.*AK
THE LIGHTS ON THE DASH BOARD WERE TOO BRIGHT, WHICH BLINDED THE CONSUMER WHEN DRIVING AT NIGHT. ALSO THE ENGINE LIGHT ILLUMINATED. THE CONSUMER STATED THE STEERING SYSTEM ON THE VEHICLE REQUIRED HIGH EFFORT TO TURN THE STEERING WHEEL WHEN CORNERING, VEHICLE COURSE CORRECTIONS, AND HOLDING THE STEERING WHEEL IN ONE POSITION, WHICH CAUSED INJURIES. *DT *JB THE REAR SIDE VIEW MIRRORS, BLOCK THE CONSUMER'S VIEW OF THE ONCOMING LANE AND FELT THAT THE SENSOR SHOULD BE AT EYE LEVEL, THE A/C PORTS ON THE DASH BLOW ON THE OPERATOR'S FINGERS AND OR SHOULDERS AND CAUSED SERIOUS DISTRACTIONS, THE HORN IS HARD TO FIND (SPECIFICALLY FOR THE ELDERLY), THERE WAS A WIND NOISE IN THE BACK DOORS, A RATTLE IN THE FRONT STRUT, AND A RUMBLING NOISE HAD COME FROM THE HEATER BLOWER. SCC *CB
PAINT, MOLDING TOO MANY TO LIST
WHEN MAKING TURNS THERE IS A CRACKING AND POPPING SOUND COMING FROM UNDER THE HOOD. DEALER DETERMINED ENGINE CRADLE NEEDS TO BE REPLACED A SECOND TIME. HOWEVER, CHEVROLET STATED THERE WAS NOTHING THAT COULD BE DONE AT THIS TIME, THEY WERE WORKING ON A SOLUTION.*AK
FRONT OF VEHICLE WAS RATTLING WHEN MAKING TURNS AT SLOW SPEED. DEALER REPLACED ENGINE CRADLE. IN AUGUST OF 2001 RATTLING RETURNED. DEALER REPLACED STEERING UPPER SHAFT.*AK
I HAVE GOT THE THIRD STEERING COLUMN, THIRD SET OF TIRES AND A NEW CRADLE. THE PROBLEM STARTED AT 4437 MILES AND HAS CONTINUED YET @ 37204 MILES. HAVE BEEN TO MANY DEALERS, CONTACTED GM AND NOW HAVE A BETTER BUSINESS BUREAU COMPLAINT FILED. THE DEALERS TOLD ME IT WAS THE TIRES AND THE TIRE DEALERS TOLD ME IT WAS THE CAR. IN 4000 MILES MY TIRES WENT FROM 9/32" TO 3/32" WEAR. THE "KLUNK" IN THE FRONT END IS STILL THERE. THE VEHICLE LIKES TO "WANDER" DOWN THE ROAD WITH VIBRATIONS FELT IN THE STEERING WHEEL. THE SERVICE MANAGER TOOK IT ON MANY TEST DRIVES AND CONTACTED THE REGIONAL MANAGER=WHO SAID "NOT ANOTHER DIME IN THIS CAR". I WAS ESCORTED TO THE SALES DEPARTMENT AND INTRODUCED TO A SALESMAN FOR PURPOSES OF TRADING THE VEHICLE IN. THE OFFER WAS LESS THAN NADA TRADE VALUE. I HAVE CONTACTED GM'S ASSISTANCE LINE MANY TIMES AND JUST GOT THE "RUN AROUND" WITH OPERATORS DOCUMENTING CONVERSATION AND NO ONE WOULD LET ME TALK TO A "REAL" SUPERVISOR. ALL I WANTED TO DO WAS ASK FOR A FAIR SOLUTION TO THE PROBLEMS THAT THE DEALERS AND GM KNOW THAT THEY HAVE. MY VEHICLE IS NOW OUT OF WARRANTY WITH THE SAME PROBLEMS SINCE I BOUGHT IT. WHY = IF GM STATES IN THEIR LITERATURE = THEY ARE COMMITTED TO "CUSTOMER SATISFACTION" = NOT RESPONSIVE IN A FAIR MANNER AND I HAD TO TAKE THIS ISSUE TO ALL OF THESE EXTREMES????????????? ALSO AT ISSUE = IS THE FACT THAT GM PENALIZES DEALERS (WITH BAD CUSTOMER SURVEYS) DUE TO THE MANUFACTURERS ENGINEERING PROBLEMS. WHAT HAPPENED TO TELLING THE "TRUTH" AND "CUSTOMER SATISFACTION" IN BUSINESS????????? (TIRESIZE: P225/60R16)
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
VEHICLE WOULD MAKE A CLICKING NOISE WHENEVER A TURN WAS MADE. VEHICLE WAS TAKEN TO DEALER, AND INFORMED CONSUMER THAT THE SUBFRAME WAS BROKEN. REPAIRS MADE BY DEALER. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
ENGINE CRADLE IS OUT OF POSITION, CAUSING TIRES TO BECOME MISALIGNED. DEALER HAS BEEN CONTACTED, BUT REFUSES TO REPAIR UNDER WARRANTY. PLEASE PROVIDE FURTHER DETAILS.*AK
ENGINE CRADLE/UNDERCARRIAGE DEFECTIVE/ THIS ADVERSLY AFFECTS POWER STEERING. ENGINE HAS SHUT OFF ON 4 DIFFERENT OCCASIONS OVER TWO MONTHS SPAN. DEALER CAN'T REPLICATE STALL AND THEREFORE CANT FIX. I AM TOO AFRAID TO DRIVE THIS CAR. I WILL NOT DRIVE UNTIL PROBLEM IS FIXED. EACH STALL HAS OCCURRED IN HOT WEATHER AND ON HIGHWAY AND IN HEAVY TRAFFIC. EXTREMELY DANGEROUS.*AK
THE PROBLEM THAT HAPPENED AFTER THIS SUBFRAME ASSEMBLY WAS BENT IS THE SAFETY ISSUE I AM CONCERNED WITH. WHEN THIS ASSEMBLY GETS BENT IT SMASHES THE POWER STEERING LINES IN THE FRAME WHICH IN TURN CAUSES THE POWER STEERING HOSES TO REACH A HIGH ENOUGH PRESSURE TO EXPLODE AND YOU LOOSE YOUR POWER STEERING. WHAT I AM CONCERNED WITH IS SOMEONE TRAVELING DOWN A HIGHWAY AT SAY 70 MPH AND HITTING A POT HOLE AND THIS SUB FRAME FAILING AND AT THIS TIME LOSING YOUR POWER STEERING.*AK
ENGINE CRADLE MOUNTS WERE WEARING OUT, REPLACED TWICE ALREADY, CURRENTLY NEED REPLACEMENT AGAIN. *AK
TRUNK UNLOCKS BUT FAILS TO AUTOMATICALLY LIFT UP! DOES NOT EVEN OPEN UP A FRACTION OF AN INCH!. *AK
A FUEL SMELL COMING FROM UNDERNEATH HOOD AT START UP AND SHUT DOWN OF VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *AK
THE INTERMEDIATE STEERING SHAFT ASSEMBLY APPEARS TO BE DEFECTIVE ON A NUMBER OF 2000 MODEL YEAR IMPALAS. NO TSB OR RECALL FROM GM AS OF YET. ALUMINUM ENGINE CRADLE STILL A BIG SAFETY CONCERN IN THESE VEHICLES.*AK
THE FRONT END MISSED A WELD ON THE FRAME WHICH CAME FROM THE FACTORY THAT WAY. *SLC
CLICKING NOISE IN FRONT END AT 3000 MILES ENDED UP REPLACING THE FRAME ON NEW CAR. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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