Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
33
Latest Nov 6, 2015
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
4%
of 818 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
6
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
2
What this page shows
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2000 Chevrolet Impala submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 33 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming driver-assistance
The 25 most recent of 33, in the owner's own words
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CAUSED A CRASH. THE AIR BAGS DID NOT DEPLOY. THERE WERE INJURIES SUSTAINED AND MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 100,000.
NHTSA ID
10788933
Incident
Nov 4, 2015
Mileage
100,000 mi
Body & structureDriver assistance
Filed Nov 24, 2014
Crash reported
THE VEHICLE ACCELERATED BY ITSELF AS I WAS TURNING INTO A PARKING SPACE, THE ENGINE REVVING SO LOUDLY A PERSON STOPPED AND OBSERVED THE COLLISION AS THE IMPALA CRASHED INTO A PARKED VEHICLE DIRECTLY IN FRONT OF IT ON THE OTHER SIDE. NOTHING WOULD STOP THE ACCELERATION EXCEPT MANUALLY FORCING THE CAR INTO PARK. *TR
NHTSA ID
10660429
Incident
Nov 17, 2014
Mileage
120,275 mi
AirbagsDriver assistanceElectrical+1 more
Filed Oct 28, 2014
Crash reported
2000 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO GM RECALL #14350.* LD THE CONSUMER STATED PRIOR TO RECEIVING THE RECALL, SHE EXPERIENCED SEVERAL PROBLEMS WITH THE VEHICLE, SUCH AS: THE GAS NEEDLE STOPPED WORKING, A LOUD THUMPING NOISE WAS HEARD, EVERY TIME SHE ATTEMPTED TO START THE VEHICLE. ALSO, THE ENGINE LIGHT ILLUMINATED, AND IT WOULDN'T GO OFF. THE REPAIR SHOP WAS UNABLE TO DETERMINE THE PROBLEM. THE CONSUMER WAS INVOLVED IN AN ACCIDENT AND THE AIR BAG DID NOT DEPLOY. *JB
NHTSA ID
10649132
Incident
Oct 1, 2014
AirbagsDriver assistance
Filed Oct 16, 2014
Crash reported1 injury reported
2000 CHEVROLET IMPALA. CONSUMER STATES VEHICLE ACCELERATES BY ITSELF. *TGW THE CONSUMER WAS INVOLVED IN AN ACCIDENT, DURING A RAIN STORM. THE VEHICLE HYDROPLANED/FISH-TAILED IN THE ROAD. THE CONSUMER STRUCK A TREE AND FLIPPED OVER. THE AIR BAGS NEVER DEPLOYED. THE CONSUMER SUFFERED MINOR INJURIES.
NHTSA ID
10644075
Incident
Sep 8, 2011
Driver assistanceElectricalEngine
Filed Oct 2, 2014
RE: DATE COMPLAINT FILED: 03/15/2011 COMPONENT(S): VEHICLE SPEED CONTROL DATE OF INCIDENT: 03/11/2011 NHTSA ID NUMBER: 10390238 EVERY ONCE IN A WHILE MY 2000 IMPALA WITH A 3400CC V6 WOULD MAINTAIN 50MPH WITH MY FOOT OFF THE GAS! THE CAUSE IS AN INTERMITTENT MALFUNCTION OF THE TPS SENSOR. IT TOOK MY IMPALA 3 YEARS TO THROW A CODE AND AFTER I REPLACED THE TPS, THE CAR'S THROTTLE SETTLED DOWN. *TR
NHTSA ID
10640963
Incident
Jul 30, 2014
Mileage
125,000 mi
Driver assistanceElectrical
Filed Sep 29, 2014
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD VEER TO THE RIGHT AND STALL WITHOUT WARNING. THE VEHICLE WOULD RESTART TEMPORARILY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. UPDATED 11/24/14*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 10/1/2015 *JS
NHTSA ID
10639883
Incident
May 1, 2013
Mileage
150,000 mi
AirbagsDriver assistance
Filed Jun 22, 2014
I WAS ON MY WAY TO WORK AND MY CAR JUST SHUT OFF OUT OF NO WHERE AT A INTERSECTION, I WAS SCARED I DIDN'T KNOW WHAT TO DO. THE CAR BEHIND ME ALMOST HIT ME BECAUSE OF IT. I TRIED STARTING MY CAR BACK UP AND IT WOULDN'T ROLL OVER OR MAKE A SOUND AND MY BRAKES WERE LIKE LOCKED UP . BUT ALL MY DASH LIGHTS WERE ON AND MY AIR BAG LIGHT KEPT BLINKING AND MY RADIO WAS WORKING. AFTER ABOUT 6 TIMES TRYING TO START MY CAR IT FINALLY STARTED UP AND THE AIR BAG LIGHT WENT OFF FOR LIKE 2 MINUTES AND CAME BACK ON AND MY TURN SIGNAL STOPPED WORKING AND STARTED MAKING A BUZZING SOUND . TIL THIS DAY IF THAT AIR BAG LIGHT IS ON MY CAR WONT START AND SOMETIMES I CAN PUT IT IN NEUTRAL AND IT WILL START . EVERY ONCE IN A WHILE MY CAR WILL ACCELERATE ON ITS OWN AND WHEN I PUT IT IN PARK IT SOUNDS LIKE MY CAR IS JUST GOING TO BLOW UP BECAUSE IT SOUNDS LIKE MY FOOT IS ON THE GAS . I TOOK MY CAR TO ADVANCED AUTO AND GOT A FREE TESTING ON IT AND MY STARTER IS GOOD AND SO IS MY BATTERY I RECENTLY GOT A NEW ONE . SO I DON'T KNOW WHAT IT COULD BE . BUT I HAVE NOTICED THAT ALOT OF OLDER IMPALAS HAVE THIS SAME PROBLEM BECAUSE I HAVE GOOGLED AND SEARCHED ONLINE . *TR
NHTSA ID
10605074
Incident
Mar 10, 2014
Mileage
140,000 mi
Driver assistanceEngineSteering
Filed Mar 20, 2014
VEHICLE SHUTS OFF WHILE DRIVING... EXTREMELY DANGEROUS TO DRIVE!! THIS HAS HAPPENED ON MULTIPLE OCCASIONS. *TR
NHTSA ID
10573651
Incident
Mar 19, 2014
Mileage
101,000 mi
Driver assistanceEngineFuel system
Filed Dec 16, 2013
MY CAR STARTED TO OVER HEAT IN THE MIDDLE OF WINTER IN MINNESOTA. THERE WAS PLENTY OF COOLANT IN THE RESERVOIRS. WHILE THE VEHICLE WAS IDLING THERE WAS A NOISE AND ONCE I STARTED TO MOVE AGAIN THE CAR BEGAN TO JERK THEN THE CHECK ENGINE LIGHT CAME ON WHILE ATTEMPTING TO ACCELERATE. THEN A FEW WEEKS LATER THE GAS GAUGE BEGAN SHOWING THE INCORRECT ABOUT OF GAS LEVELS IN MY VEHICLE. *TR
NHTSA ID
10556284
Incident
Dec 14, 2012
Driver assistance
Filed Mar 15, 2011
TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE ACCELERATED ON ITS OWN. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER DIAGNOSTIC TESTING. THE CONTACT STATED THAT SHE HAD NOT DRIVEN THE VEHICLE SINCE THE FAILURE OCCURRED. THE CRUISE CONTROL ALSO DEACTIVATED ON ITS OWN ON A DIFFERENT OCCASION AND FAILED TO FUNCTION NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
NHTSA ID
10390238
Incident
Mar 11, 2011
Mileage
180,000 mi
Driver assistanceElectricalTransmission
Filed Nov 23, 2009
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. WHILE DRIVING THE TRANSMISSION KEPT SLIPPING IN AND OUT OF GEAR. ALSO THE ELECTRONIC STABILITY CONTROL SYSTEM CAUSED THE VEHICLE TO DRIFT TO THE RIGHT OR LEFT. ALSO, THE LIGHTS FOR THE INSTRUMENT CONTROL PANEL FAILED. THE VEHICLE WAS TAKEN TO A MECHANIC AND THE TECHNICIAN LOCATED SEVERAL DIAGNOSTIC ERROR CODES. THE FAILURE MILEAGE WAS 173,009. UPDATED 1/5/10 *CN THE DEALER REPLACED A SASH LIGHT SWITCH, UT THAT DIDN'T RESOLVE THE PROBLEM. UPDATED 01/06/10.*JB
NHTSA ID
10293227
Incident
Jun 11, 2009
Mileage
173,009 mi
Driver assistance
Filed Dec 5, 2006
Crash reported
I DROVE AROUND THE REAR OF MY HOME WHICH IS WHERE MY GARAGE IS LOCATED. I CAME TO A COMPLETE STOP. I ACTIVATED MY GARAGE OPENER FROM MY VEHICLE. ONCE THE GARAGE DOOR COMPLETED OPENED I TOOK MY FOOT OFF THE BRAKE PEDAL AND ALL OF A SUDDEN MY CAR ACCELERATED TO A HIGH SPEED. I COULD NOT STOP THE CAR. THE CAR JUMPED A 9 INCH LEDGE AND I CRASHED THROUGH MY GARAGE WALL, AND INTO MY BASEMENT AND THE CAR FINALLY STOPPED IN MY BASEMENT WHEN IT HIT MY COMPUTER DESK. *NM
NHTSA ID
10175196
Incident
Oct 28, 2006
Mileage
40,000 mi
Driver assistance
Filed Dec 5, 2006
Crash reported
I WAS DRIVING INTO THE PARKING LOT OF MY PLACE OF EMPLOYMENT. I WAS GOING SLOWLY AND ALL OF A SUDDEN THE CAR ACCELERATED TO A HIGH RATE OF SPEED AND, I COULD NOT STOP. I CRASHED INTO A CYCLONE FENCE, 2 CENTRAL A/C UNITS, WENT DOWN A HILL AND NEARLY CRASHED INTO 2 POLES . I FINALLY STOPPED THE CAR BY HOLDING THE BRAKES AND SHUTTING THE CAR OFF. *NM
NHTSA ID
10175185
Incident
Apr 21, 2003
Driver assistance
Filed Jan 26, 2004
CRUISE CONTROL CAME ON UNEXPECTEDLY. IT WAS THE 2ND SUCH INCIDENT ON THIS CAR. THE CAR HAD BEEN IN CRUISE, BUT I HAD SLOWED DOWN FOR A REDUCED SPEED AREA. WHEN I GAVE IT THE GAS, THE CRUISE CAME ON WITHOUT THE RESUME BUTTON BEING PUSHED. THE FIRST TIME, THE CAR WAS NOT IN CRUISE. I HAD JUST STARTED IT IN A PARKING LOT, WAS ENTERING TRAFFIC, AND IT CAME ON AT 15 MPH. BOTH TIMES, THE CRUISE WENT OFF WHEN I APPLIED THE BRAKE. *LA
NHTSA ID
10054884
Incident
Jan 5, 2004
Mileage
75,500 mi
Driver assistanceElectricalEngine
Filed Apr 10, 2003
NAR 04/10/2003 SINCE THE CONSUMER PURCHASED THE VEHICLE NOTHING BUT PROBLEMS HAS OCCURRED THE CHECK ENGINE LIGHT FLASHES ON WITH OUT ANY NOTICE OF PROBLEMS , THE VEHICLE WOULD FREQUENTLY CUT OFF WHILE DRIVING BECAUSE OF A BARE WIRE DETACHMENT. THE ALARM SYSTEM INSTALLED BY CHEVROLET HAD TO BE REMOVED BECAUSE IT WAS DEFECTIVE AND SOMETIMES IT WOULD SHUT DOWN THE VEHICLE. THE CONSUMER FEELS THAT THE CAR HAS MET ALL THE STANDARDS TO BE DETERMINED A LEMON. AND REQUESTING THAT HER CAR BE REPLACED AT NO COST. * CB
NHTSA ID
10015658
Incident
Jan 9, 2003
BrakesHeating & air conditioningDriver assistance+1 more
Filed Mar 27, 2003
THE A/C SYSTEM STINKS DUE TO WATER RETENTION IN THE HEATER WHICH CAUSED MOLD. THE DEALER COULD MASK THE ODOR BUT COULD NOT ELIMINATE IT. A LOUD BANG OCCURRED WHEN THE VEHICLE WAS STARTED IN COOL OR COLD WEATHER. THE DEALER INDICATED IT WAS DUE TO AN ELECTRICAL SPIKE. THE VEHICLE EXPERIENCED SUDDEN ACCELERATION WHILE MERGING INTO TRAFFIC. THE BRAKES ROTORS HAVE FAILED THREE TIMES, EVERY 20000 MILES ON AVERAGE. *NLM *NLM
NHTSA ID
10011856
Driver assistance
Filed Jul 2, 2002
CONSUMER APPLIED ACCELERATOR PEDAL AT 35 MPH, AND VEHICLE WOULD NOT ACCELERATE. VEHICLE WAS TOWED TO DEALER. PLEASE ADD FURTHER INFORMATION.*AK
NHTSA ID
8013119
Incident
Jun 29, 2002
BrakesDriver assistanceSteering
Filed Feb 11, 2002
THERE IS A CLICKING SOUND COMING FROM STEERING WHEEL WHEN CONSUMER IS TURNING LEFT OR RIGHT. CONTACTED DEALER, AND AFTER THREE TRIES DEALER COULD NOT FIND THE CAUSE. *AK DEALER HAS REPLACED THE STEERING SHAFT ASSEMBLY AND THE STEERING GEAR. STEERING WHEEL SHAKES WHEN BRAKES ARE APPLIED. CRUISE CONTROL WAS INOPERABLE.
NHTSA ID
8003825
Incident
Jan 18, 2002
Driver assistance
Filed Aug 29, 2001
ACCELERATOR STICKS, ENGINE WILL NOT SLOW DOWN, WITHOUT TOUCHING THE GAS PEDAL THE CAR WILL ACCELERATE TO APPROX 45 MPH THE ONLY WAY TO STOP IS HOLD ON THE BRAKES UNTILL YOU CAN SHUT THE CAR OFF, THIS WAS HAPPENING INTERMITTANTLY AT FIRST NOW IT DOES IT ALL THE TIME. *AK
NHTSA ID
751374
Incident
Aug 15, 2001
Driver assistanceElectricalFuel system+1 more
Filed Jul 26, 2001
THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE RECALL C01035-S PERFORMED AND WAS TOLD IT WOULD TAKE 15 MIN, THE CONSUMER SAT IN THE DEALER FOR 1.75 HOURS BEFORE THE WORK WAS COMPLETE, THE CONSUMER WAS LED TO BELIEVE THAT THE RECALL REPAIR WAS BEING PERFORMED, IT WASNOT UNTIL THE CONSUMER READ THE INVOICE THAT SHE REALIZED THAT IT WAS NOT DONE, THE CONSUMER CONTACTED THE DEALER AND WAS TOLD THE THE NECESSARY PART FOR REPAIR IS NOT AVAILABLE. NLM
NHTSA ID
562247
Incident
Jul 14, 2001
Driver assistance
Filed Jul 19, 2001
WHEN ATTEMPTED TO STOP ON INCLINE HILL, AND LET BRAKE PEDAL GO, VEHICLE ROLLED BACKWARD WITHOUT A PRIOR WARNING. CONSUMER WAS CONCERNED ABOUT IT. PLEASE CONSUMER PROVIDE MORE INFORMATION.*AK
NHTSA ID
893095
Incident
Jul 19, 2001
Driver assistanceTransmission
Filed Mar 2, 2001
REPEAT FAILURE: WARMED CAR PARKED ONE HOUR. ENTER CAR,START ENGINE,BACK SLOWLY FROM PARKING. PUT TRANSMISSION IN DRIVE,DEPRESSED THROTTLE MODERATELY-BALK/HESITATED/"LEAN BALK"-MORE THROTTLE=WORSE,LASTS 7 SECONDS, THEN COMES TO LIFE.NEAR ACCIDENT PULLING INTO TRAFFIC!*AK
NHTSA ID
741785
Incident
Feb 28, 2001
Driver assistance
Filed Feb 10, 2001
OUR IMPALA HAS HAD A PROBLEM WHERE IT HESITATES AND STUMBLES WHEN YOU TRY AND ACCELERATE SINCE IT WAS NEW. THE DEALER HAS NOT BEEN ABLE TO IDENTIFY THE CAUSE. THIS A HAZARD! I THINK WE SHOULD GET OUR MONEY BACK BUT THEY KEEP GIVING US THE RUN AROUND "YOU BOUGHT AND NOW IT'S YOURS". I THINK THAT STINKS! I SEE OTHER COMPLAINTS CONCERNING THIS PROBLEM ON YOUR WEB SITE, CAN'T YOU GUYS CONTACT GM AND DEMAND THEY DO SOMETHING ABOUT THIS?*AK
NHTSA ID
740719
Incident
Nov 30, 1999
Driver assistance
Filed Jan 19, 2001
VEHICLE IS EXPERIENCING PROBLEM WITH HESITATION WHEN APPLYING ACCELERATOR PEDAL FROM A STOP POSITION. VEHICLE BEEN IN DEALER'S SHOP ON THREE OCCASIONS, AND UNABLE TO LOCATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
NHTSA ID
878597
Incident
Dec 21, 2000
Driver assistance
Filed Jan 18, 2001
WHEN VEHICLE WAS AT A STOP STARTING TO ACCELERATE CONSUMER COULD STEP ON ACCELERATOR PEDAL, BUT VEHICLE WON'T MOVE. PEDAL COULD GO TO THE FLOOR, AND SOMETIMES HAD TO PUMP IT TO WORK. DEALER STATED THAT COULD BE COMPUTER RELATED. *AK
NHTSA ID
878521
Incident
Jan 18, 2001
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own