RoadVitals

2023 Chevrolet Silverado 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
16
Latest Oct 3, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Feb 1, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 16 NHTSA owner-reported complaints for the 2023 Chevrolet Silverado 3500, most frequently naming the powertrain (other), engine and interior & seats categories. 1 safety recall has been issued covering this model year; and 747 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)1050.0%
  • Engine420.0%
  • Interior & seats210.0%
  • Transmission210.0%
  • Electrical15.0%
  • Fuel system15.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V060000

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

Feb 1, 2024
570,434 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
The risk: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.
General Motors, LLCManufacturer number N232426400View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 16
Powertrain (other)
Filed Oct 3, 2026

TRANSMISSION. CURRENTLY AT BILL ROBERTS CHEVROLET LOCATED IN BOLIVAR, MO. 65613. HAULING A FIFTH WHEEL CAMPER, WHEN THE TRUCK NEARLY CAME TO A STOP ON IT'S OWN WHILE GOING DOWN A HIGHWAY. WE CALLED THE DEALERSHIP WHOM SUGGESTED WE TAKE THE TRUCK TO AN O'REILLYS AUTO PARTS SO THEY COULD RUN A DIAGNOSTICS, THEN CALL THE DEALERSHIP BACK FOR FURTHER INSTRUCTION. AFTER DOING THIS WE WERE ADVICED TO TAKE THE TRUCK TO A DEALERSHIP, AND WE DID. IT WAS CONFIRMED THAT THERE ARE BULLENTINES OUT ON THE PARTICULAR VEHICLE FOR THIS PROBLEM. THE PART IS NOT AVAILABLE. I REACHED OUT TO GMC, THEY REPLIED THAT THE PART IS CURRENTLY EXHAUSTED, THE PART REMAINS ON BACK ORDER, AND THEY ARE NOT SURE WHEN IT WILL BE BACK IN INVENTORY. THERE WERE NO WARNING LIGHTS PRIOR TO US LEAVING OUR HOME 40 MINUTES EARLIER. IF THIS BREAK DOWN HAPPENS OFTEN THEN A RECALL SHOULD BE ISSUED.

NHTSA ID
11768733
Incident
Sep 10, 2026
Interior & seats
Filed Jul 8, 2026

The contact owns a 2023 Chevrolet Silverado 3500. The contact stated that after the tailgate became wet from rain, the tailgate unintendedly opened intermittently. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that the failure was related to NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 18,000.

NHTSA ID
11749094
Incident
Jun 8, 2026
Mileage
18,000 mi
Powertrain (other)
Filed Jun 27, 2026

The valve body assembly is not letting it to shift right when driving from 50mph to 60 mph it has a clunking noise I have it replaced and is still not working correctly GM knows there is a problem with the 10 speed transmissions I have a 2023 3500 diesel with the same problem as the recalls on the 2020 to 2022 years It is doing the same thing as the 20,21 22 transmissions are having.

NHTSA ID
11746880
Incident
Jun 4, 2026
EnginePowertrain (other)
Filed Jun 3, 2026

Engine started running extremely rough shaking vehicle. Various warning lights lit up. Took vehicle to dealer and was told that I need a new duramax engine because the cylinders are scored. Vehicle has about 58k miles It has been at the dealer for 3 weeks and they say they have no idea when they can get it fixed. It is my only work vehicle and now I have to rent another vehicle to keep working.

NHTSA ID
11741798
Incident
May 19, 2026
Powertrain (other)
Filed Aug 10, 2025

Driving on highway at 40mph while towing a trailer the rear tires briefly locked up, then the Check Engine Light came on and vehicle went into limp mode. Dealer confirmed transmission valve body issue. Same problem as recalled on earlier model year vehicles. Seems like 2023-2025 vehicles should be added to the original recall to ensure support and long-term warranty protection.

NHTSA ID
11679652
Incident
Jul 31, 2025
Powertrain (other)Transmission
Filed Jun 17, 2025

Reduced power transmission module defective.

NHTSA ID
11667480
Incident
Apr 12, 2025
Electrical
Filed Jun 11, 2025

I have been experiencing the "SHIFT TO PARK" issue that GM Vehicles have been experiencing. My 2320 Chevrolet Silverado 3500HD High Country is not on the Recall for this issue, and I have approached my local dealer about it. I have not been able to fully addressed that issue yet, because I am dealing with a failed Transmission Valve Body that is covered under my drivetrain warranty, but not the GM recall for the 10L100 Allison Transmissions (GM N242454441). I undoubly have faulty parts/components contributing to this issue the fails to completely allow my truck to shift to park and allow me to completely turn the truck off and leave the vehicle.

NHTSA ID
11666266
Incident
Feb 1, 2025
Powertrain (other)
Filed Jun 2, 2025

Transmission shifting hard while pulling lawn trailer. Truck goes into limp mode, exhaust brake shuts off, and check engine light comes on P0747. Dealer said bad valve body which could have damaged transmission. No parts in sight. Known GM issue bot my 2023 3500HD is not covered in recall????

NHTSA ID
11664357
Incident
May 1, 2025

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIC5650N

This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3

PIP6142

This Preliminary Information (PI) relays to dealer technicians to inspect the valve lifters during adjustment or repair for a rocker arm concern or an instance of low lift height.

PIT6564

Beginning with 2026 model year production, the floor console/armrest lamp design was changed by removing the tilt-switch ball. As a result, the lamp remains illuminated when the floor console compartment lid is closed. The BCM turns the lamp off after the ignition is switched off to prevent battery rundown. This PI is to inform dealers of the change in the lamp and operation of the lamp following repairs.

PIT5909D

This Preliminary information communicates that it is normal for the tailgate to drop faster than it used to after the GM Accessory Kicker Audio System is installed.

PIT6110L

This Preliminary information communicates an issue with the SES MIL and DTC P062B and engineering is currently investigating.

PIC6540K

This Preliminary information communicates to dealers a procedure to reset the radio.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Silverado 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026230—
2025121051.0
2024513053.8
2023Viewing161041.1
2022283058.2
2021415159.1
2020428160.5
2019227054.4
2018196050.7
2017136041.3
2016517054.3
2015527160.6
2014103156.1
2013264151.9
2012234153.8
2011295149.4
2010251—
2009106158.4
2008314364.5
2007395361.9
2006520043.3
2005461033.7
2004411043.6
2003421034.7
2002502252.9
2001722356.9
2000802254.6
1999471037.4
1998671042.7
1997611147.3
1996100—
1995000—
1994100—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.