RoadVitals

2024 Chevrolet Silverado 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
47
Latest Jul 7, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 26, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
1 injuries, 2 deaths reported

Overview

Our database contains 47 NHTSA owner-reported complaints for the 2024 Chevrolet Silverado 3500, most frequently naming the brakes, powertrain (other) and electrical categories. 3 safety recalls have been issued covering this model year; and 804 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V894000

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

Nov 26, 2024
131,231 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
The risk: An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242469160. This recall is an expansion of NHTSA Recall 24V-060.
General Motors, LLCManufacturer number N242469160View on NHTSA.gov
24V060000

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

Feb 1, 2024
570,434 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
The risk: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.
General Motors, LLCManufacturer number N232426400View on NHTSA.gov
23V549000

STEERING

Aug 3, 2023
3,893 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
The risk: A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
The remedy: Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232414720.
General Motors, LLCManufacturer number N232414720View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 47
Powertrain (other)
Filed Jul 7, 2026
Crash reported

moved the truck on to the lawn and put it in park turned truck off. got out of the truck and went into the garage and 5 min later came out and saw the truck started to roll and went 50 ft and hit a tree.

NHTSA ID
11748695
Incident
Jun 13, 2026
Powertrain (other)
Filed Jul 2, 2026

Transmission has shifting issues (hard shifts) . Vehicle is available for inspection upon request. Safety could be an issue if the transmission fails while driving that could cause harm to the vehicle driver and put others at risk. Vehicle is scheduled for inspection however the dealer is very backlogged.

NHTSA ID
11747903
Incident
Jun 28, 2026
Electrical
Filed Jun 15, 2026
1 injury reported

I was driving down the XXX Expressway Sunday, XXX, with my children in my vehicle. This is a very heavily traveled highway in [XXX] with heavy traffic. My 2024 Chevy Silverado 3500 Diesel HD Truck with 25,500 miles suddenly started throwing multiple codes, lost power, and steering. Fortunately I was able to "roll into" the emergency lane while muscling the steering in that direction and engaged the emergency brake. My other son was following shortly behind me in his vehicle and pulled over to assist us about 30 mins after my truck was sitting stalled in the HWY. He parked his truck behind mine, put on his hazards, and we were transferring gear from my truck to his truck. At this point my 2024 Chevy HD Silverado Diesel started rolling back on it's own and nearly crushed my son's friend. The parking break was on and it suddenly released on it's own. It took 3 grown men to stop it from crushing my son's friend. The force was so strong that when he lifted his hand to try to stop the truck from rolling, it broke the right rear tail light. He could have been crushed between our two trucks from this situation. I have never been notified by GM of any recalls, however, the truck had to be towed to Ferman Cheverlotte service on Adamo Dr, Tampa Fl and is currently sitting on their lot. I was told by the service tech Michael Stevens that the vehicle had several open recalls that they would address but did not offer any information about what could be wrong. After searching online, I found that GM IS aware of this issue and sent several service bulletins about this exact problem. I had contacted the Ferman service center the week before to bring the truck in because the AC was out and made an appointment for service on Tuesday. The day after I made the appointment my batteries died and had to be replaced by AAA.It is disturbing to know GM and FERMAN Service centers are aware of this safety issue on these HD trucks and never informed me, the consumer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

NHTSA ID
11744238
Incident
Jun 14, 2026
Brakes
Filed Apr 23, 2026

Leaking break fluid on my feet with sponge breaks dealer absolutely no help

NHTSA ID
11733461
Incident
Apr 16, 2026
BrakesElectricalExterior lighting
Filed Mar 31, 2026

Trailer brakes and lights come and go. I start with having everything then loose brakes and lights when I’m driving. This is apparently a known issue that they have a fix for but I have never received anything about a recall.

NHTSA ID
11728285
Incident
Dec 1, 2025
Powertrain (other)
Filed Mar 30, 2026

REAR WHEEL LOCKUP: While driving down the highway pulling a loaded trailer the rear wheels locked up, GM has an open recall on 2020-2022 models but denies its an issue with the 2024 model, my dealership pushed a “software update” but that does not fix the faulty transmission valve body issue, it just overrides the safety features that were designed to protect the transmission. I have a video of it occurring while slowing down for a stop sign when it did it the second time to me.

NHTSA ID
11728036
Incident
Feb 21, 2025
EnginePowertrain (other)
Filed Mar 6, 2026

The engine oil cooler failed causing engine oil to leak into the coolant system on my 2024 Chevy Silverado 3500HD. This requires a full replacement of the coolant system. In addition, excessive sludge buildup inside the motor is caused. This is a known issue with GM for 2024 Diesel vehicles. GM has released a service bulletin but is fighting my local dealership on the required repairs.

NHTSA ID
11722446
Incident
Jan 5, 2026
Filed Mar 3, 2026

No Owners Manual came with my Truck. I was made aware of Safety Recall 25V815 (Manufacturer Recall N252532020) which addressed 2025-2026 cars and trucks. Currently my 2024 is not included. I can confirm my dealer did not receive any owners manuals for most cars and trucks in 2024. I notified Chevrolet Customer Service and they did not assist. They Dealer was unable to assist and would not reimburse me for the Owners Manual I purchased. I am requesting reimbursement for the purchase of an Owners Manual.

NHTSA ID
11721761
Incident
May 8, 2024

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT6110K

This Preliminary information communicates an issue with the SES MIL and DTC P062B and engineering is currently investigating.

PIP6060A

This PI communicates diagnostic information to assist Technicians with a possible transmission shudder

PIT6446A

This PI Communicates information to ensure Memory Recall is enabled to ensure memory mirrors return to set position after curbview assist is used.

PIT5680B

This PI provides information to repair the door water deflector which is not sealed properly allows water into the door jam/sill area.

PIT5509N

This PI provides diagnostic tips for diagnosing electric trailer brakes issues.

PIT5099J

PI to help diagnose A/C concern

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Silverado 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026230—
2025121052.0
2024Viewing473055.2
2023151039.3
2022273059.6
2021385161.0
2020408160.2
2019217057.7
2018186049.1
2017136041.2
2016506052.8
2015527163.5
2014103156.1
2013264151.9
2012234157.5
2011295149.4
2010251—
2009106158.4
2008314364.5
2007395361.9
2006520046.3
2005461033.7
2004411043.6
2003421034.7
2002502252.9
2001722356.9
2000802254.6
1999471037.4
1998671042.7
1997611147.3
1996100—
1995000—
1994100—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.