RoadVitals

2017 Chevrolet Silverado 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
13
Latest Nov 27, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Feb 2, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 13 NHTSA owner-reported complaints for the 2017 Chevrolet Silverado 3500, most frequently naming the engine, fuel system and electrical categories. 6 safety recalls have been issued covering this model year; and 928 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine323.1%
  • Fuel system215.4%
  • Electrical17.7%
  • Exterior lighting17.7%
  • Other / unspecified17.7%
  • Powertrain (other)17.7%
  • Tires & wheels17.7%
  • Body & structure17.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V047000

FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

Feb 2, 2023
22,132 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.
The risk: An engine stall increases the risk of a crash.
The remedy: Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. An interim owner notification letter informing owners of the safety risk was mailed on March 15, 2023. Owner notification letters were mailed June 21, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222368030.
General Motors, LLCManufacturer number N222368030View on NHTSA.gov
21V496000

EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER

Jul 1, 2021
338,020 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.
The risk: An electrical short-circuit can increase the risk of a fire.
The remedy: Dealers will replace engine block heaters and heater cords. Vehicles that have this feature disabled as a remedy to the safety condition will be contacted and offered replacement block heaters and heater cords under a separate customer satisfaction program, free of charge. GM will provide free replacement block heaters and cords under a separate customer satisfaction campaign. For vehicles previously included in recall 19V-328, the heater cord will be replaced and rerouted, free of charge. Interim owner notifications were mailed on August 13, 2021. Owner notification letters are expected to be mailed on April 4, 2022. Customers may call GMC customer service at 1-800-462-8782. GM's number for this recall is 212329840.
General Motors, LLCManufacturer number N212329840View on NHTSA.gov
19V328000

ENGINE

Apr 25, 2019
318,374 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.
The risk: A short-circuit may damage the engine components and increase the risk of fire.
The remedy: GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N182206310.
General Motors LLCManufacturer number N182206310, -11, -12View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 13
Body & structure
Filed Nov 27, 2024

The complaint is against Reading Truck Body, LLC regarding safety concerns left unresolved and property damage incurred because of the recall remedy work (NHTSA Campaign Number 18E-021) performed on my 2017 Silverado 3500HD Crew Cab service truck by Reading Truck Body, LLC. In May 2020, I was notified by Reading Truck Body, LLC of a safety recall specific to the aluminum service body on my truck. Following the initial remedy “patch” work done by the company, I was shocked to discover damages to the rear crossmember and compromising cracks in the welding of the body, as well as to the integrity and functionality of the wiring harnesses on my vehicle. Despite assurances that these damages would be addressed, I have been met with delays, unresponsiveness, and ultimately a subpar replacement body that does not meet the quality and craftsmanship of the original. The replacement body not only fails to match the size and finish of the original, but also poses serious safety risks due to missing bolts, faulty wiring harnesses, and overall poor construction. Despite my repeated attempts to seek resolution through the company’s Recall and Warranty departments, I have been met with dismissive treatment, unfounded accusations, and a refusal to address the issues at hand. This has not only caused financial loss and property damage but has also taken a toll on my emotional well-being and business operations. As a concerned customer, I am requesting your support to hold Reading Truck Body, LLC accountable for their actions in this complaint and fully remedy the recall. To do so, I request they replace the service body with one of equal quality, size, and finish as my original. Proper powder coating and meticulous craftsmanship are essential to restoring the value and integrity of my vehicle. I urge you to help rectify these issues promptly and help me ensure Reading Truck Body, LLC addresses the safety concerns outlined in my complaint. Supporting documentation attached

NHTSA ID
11627643
Incident
Nov 18, 2021
EngineTransmission
Filed Nov 25, 2024

The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle failed to upshift while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with a stuck torque converter. The contact stated that DTC code: P0741 was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.

NHTSA ID
11627254
Incident
Nov 23, 2024
Mileage
58,000 mi
Electrical
Filed Sep 29, 2022

The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that the vehicle was unable to start. The contact replaced the battery and starter; however, the failure recurred. Upon inspection, the contact noticed that the fuse panel had melted. The vehicle was towed to the dealer where it was determined that the main wiring harness and the fuse panel needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.

NHTSA ID
11487078
Incident
Jul 1, 2022
Mileage
22,000 mi
Filed Apr 18, 2022

The touchscreen malfunctions intermittently. My vehicle currently has 36,687 miles and this problem has persisted for a while and is getting worse. It has been to the dealer several times and has been reprogrammed. The dealer now is telling me they don’t know what to do. The problem is the touchscreen develops a mind of its own and it starts calling people of the phone contact list or my personal favorite is the radio turns itself on at almost full volume. At other times it tries to contact Onstar when not needed or it mutes the phone call. It’s bad enough that I’m no longer able to use hands free calling in my vehicle. All of these actions either scare you as it is not expected or they require you to take you’re eyes off the road to shut off the radio, unmute the call, or to cancel the call. P.S. To me it does appear to be worse the warmer it is.

NHTSA ID
11461150
Incident
Apr 18, 2022
Driver assistance
Filed Feb 18, 2022

Since the purchase of the truck the vehicle does emergency breaking at different times from what seems to be faults sensor input. #1 on freeway onramp specialty circular 2 lane, if on the inside lane the truck will alarm and drop the throttle out. This also happens some time at the 3/4 point of the on ramp when cars on the freeway are perpendicular in front of the vehicle. # 2 the same alarm and throttle dropout happen on the freeway randomly and on two lane roads when vehicle are approaching on a 2 line road. I don’t know if break lights are activated, but I have had people honk at me for the deceleration.

NHTSA ID
11452916
Incident
Jan 20, 2022
Engine
Filed Dec 28, 2021

The contact owns a 2017 Chevrolet Silverado 3500. The contact received a recall notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA ID
11445331
Incident
Dec 28, 2021
Other / unspecified
Filed Nov 29, 2021

The contact owns a 2017 Chevrolet Silverado 3500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, McCarthy Chevrolet (675 N Rawhide, Olathe, KS 66061) were made aware of the recall but informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID
11441938
Incident
Aug 1, 2021
Engine
Filed Nov 14, 2019

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. RUSSELL BARNETT CHEVROLET GMC (LOCATED AT1981 COWAN HWY, WINCHESTER, TN 37398, (931) 967-4513) STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT FOLLOW-UP 22-JAN-2020 : MANUFACTURER AND DEALER HAVE BEEN CONTACTED AGAIN, (21-JAN-2020), AND NO REMEDY IS AVAILABLE AT THIS TIME. REPAIR PARTS ARE BEING SHIPPED TO NORTHERN COLD STATES/AREAS. STILL UNABLE TO USE THIS FEATURE EVEN THOUGH TEMPERATURES ARE LOW NOW IN THE SOUTH. NO GET-WELL DATE GIVEN OR KNOWN AT THIS TIME.*JB

NHTSA ID
11280133
Incident
May 1, 2019

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT5509N

This PI provides diagnostic tips for diagnosing electric trailer brakes issues.

PIT5544J

This Preliminary information communicates information on a hydraulic rush type noise from the power steering gear. This noise is a characteristic of the new Active Hydraulic Assist System RPO NV8 and no repairs should be made.  The noise is most noticeable in the cab at idle, in park, with all accessories turned off.

PIT5509M

This PI provides diagnostic tips for diagnosing electric trailer brakes issues.

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Silverado 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026230—
2025121052.0
2024473055.2
2023151039.3
2022273059.6
2021385161.0
2020408160.2
2019217057.7
2018186049.1
2017Viewing136041.2
2016506052.8
2015527163.5
2014103156.1
2013264151.9
2012234157.5
2011295149.4
2010251—
2009106158.4
2008314364.5
2007395361.9
2006520046.3
2005461033.7
2004411043.6
2003421034.7
2002502252.9
2001722356.9
2000802254.6
1999471037.4
1998671042.7
1997611147.3
1996100—
1995000—
1994100—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.