2004 Chevrolet Ssr

The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by General Motors adequately addressed any unreasonable risk to motor vehicle safety in the subject vehicles concerning the headlights and the HDM that controls them.Under normal electrical load and environmental conditions, the HDM can overheat inside the Underhood Electrical Center (UEC). This can cause the module to fail and result in a simultaneous loss of both low beam headlights and both daytime running lights (DRLs), often with no warning or prior detectability to the driver. This failure can be intermittent or permanent. No other exterior lights are affected. High beams, turn signals, brake lights, and reverse lights are still operational.General Motors addressed this issue with 2 recalls (14V755 & 15V519) and a special coverage program (N172091910). In view of the recalls and special coverage program implemented by GM and the vehicle high beams continuing to operate, ODI has tentatively concluded that the actions taken by GM mitigate any unreasonable risk to safety posed by HDM failure in the subject vehicles.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI reports cited above are available for review online at NHTSA.gov under the identification numbers in the attached document.

SERVICE BRAKING SYSTEM WARNING AND CHIME COME ON INTERMITTENTLY. THIS HAS BEEN OCCURRING FOR ABOUT TWELVE YEARS. I HAVE HAD THIS SERVICED MANY TIMES BY CHEVY DEALERSHIP AND INDEPENDENT GARAGES YET IT PERSISTS. I HAVE SPENT MANY HUNDREDS OF DOLLARS AND HAVE ALL RECEIPTS.

NHTSA ID

11387676

Incident

Jan 1, 2008

WAS GOING TO GO TO THE STORE AND WHEN I TURNED ON THE IGNITION EVERY THING WAS COMING ON,THE LIGHTS,DASH ALL LITE UP ,I HEARD THE FUEL PUMP AND I TURNED THE IGNITION FURTHER TO START IT AND NOTHING. NO CLICK,NO TURNING OVER,NOTHING. I SHUT IT OFF AND TRIED AGAIN AND SAME THING. I CHECKED MY FUSES AND FOUND NOTHING THERE WRONG EITHER. I'M STUMPED. I WILL NEED HELP WITH THIS SITUATION. CAN YOU SEND ME A SOLUTION PLEASE. THANKS FOR YOUR TIME AND HELP. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11349727

Incident

Aug 15, 2020

Mileage

77,886 mi

MY VEHICLE HAS ONLY 11,656 MILES, LESS THAN THAT WHEN I SUBMITTED TO DEALER FOR NON-FUNCTIONING GAUGES DUE TO STEPPER-MOTOR ISSUES. THIS SAME PART HAS BEEN WARRANTED ON OTHER GM VEHICLES, BUT GM REFUSES TO EXTEND THE SAME WARRANTY FOR THE SAME PART ON CHEVY SSR. OTHER SAFETY ISSUE IS THE SERVICE AIR BAG WARNING IS ON AND DEALER REFUSED WARRANTY SERVICE DUE TO AGE OF VEHICLE. BOTH OF THESE ISSUES ARE SAFETY RELATED AND NOT LOOKING FOR WARRANTY OF MAINTENANCE WORK.

NHTSA ID

11281733

Incident

Aug 23, 2019

Mileage

10,200 mi

THE PASSENGER'S DOOR OF MY SSR WAS BECOMING DIFFICULT TO OPEN AND I WAS CONFIDENT THE ISSUE WAS THE SAME PROBLEM I HAD EXPERIENCED PREVIOUSLY WITH THE DRIVER'S SIDE DOOR. IT IS A KNOWN DEFECT AND RESULTANT TECHNICAL SERVICE BULLETIN (TSB 05-08-64-026) WHICH PREVIOUSLY HAD BEEN FIXED BY KEN DIXON CHEVROLET (JUNE OF 2011). AT THAT TIME, KEN DIXON (NOW MANAGED UNDER WALDORF CHEVY CADILLAC) DECLINED MY REQUEST TO REPLACE PASSENGER'S SIDE DEFECTIVE PART EVEN THOUGH THE TSB HAD INDICATED TO DO SO. WALDORF CHEVY CADILLAC NOW SAYS THE PART REQUIRED TO FIX MY CAR IS DISCONTINUED AND NOT AVAILABLE. I WAS TOLD "IT CANNOT BE FIXED. THE PART IS DISCONTINUED, NOT AVAILABLE FROM GM." I ASKED, "ARE YOU SAYING I HAVE TO LIVE WITH IT AND THERE IS NO FIX? THAT IS, GM ISSUED A TSB AND THEN DISCONTINUED THE PART WITH NO FUTURE PLANS OR OPTIONS FOR CARS THAT ARE LESS THAN 10 YEARS OLD?" THE ANSWER WAS "CORRECT, YOU MAY PICK UP THE CAR". I WAS GIVEN NO INDICATION THAT WALDORF CHEVY CADILLAC OR GM WOULD ATTEMPT TO FIND ANY SOLUTION. WHEN I RECEIVED THE CAR BACK FROM WALDORF CHEVY CADILLAC, THE DOOR IS NO LONGER OPERATIONAL FROM THE INSIDE. I NOW HAVE A CAR WITH A PASSENGER SIDE DOOR THAT CAN NO LONGER BE OPENED FROM THE INSIDE. I HAVE BEEN LEFT TO DRIVE A VEHICLE THAT IS UNSAFE TO DRIVE WITH NO MECHANISM IN PLACE BY GM TO ADDRESS AN ISSUE THAT IS A DOCUMENTED DEFECT IN A CAR THAT IS LESS THAN 10 YEARS OLD AND HAS 30,000 MILES ON IT. I AM CONCERNED WITH HAVING TO DRIVE THIS VEHICLE WITH NO MEANS TO OPEN THE PASSENGER SIDE DOOR FROM THE INSIDE. THIS COULD RESULT IN TRAGIC OUTCOME IN THE CASE OF ACCIDENT, VEHICLE MALFUNCTION OR SOME OTHER INCIDENT REQUIRING IMMEDIATE EXIT FROM THE CAR. I AM AT A COMPLETE LOSS TO UNDERSTAND HOW GM CAN DISCONTINUE A PART IDENTIFIED WITHIN A TSB AS THE FIX FOR A KNOWN PROBLEM AND NOT PROVIDE SOME MEANS TO FIX THE SAFETY ISSUE OF THIS CAR. *TR

NHTSA ID

10643036

Incident

Sep 15, 2014

Mileage

30,000 mi

2004 CHEVROLET SSR. CONSUMER WRITES IN REGARDS TO A FAULTY COOLING SYSTEM. *SMD THE CONSUMER DISCOVERED THE COOLANT RESERVOIR HAD A HOLE IN IT, AND ALL THE COOLANT LEAKED OUT. THE ENGINE STOPPED RUNNING AND WAS HOT. *JB

NHTSA ID

10594065

Incident

Feb 28, 2014

TL* THE CONTACT OWNS A 2004 CHEVROLET SSR. THE CONTACT STATED THAT UPON INSPECTION, THE SPEEDOMETER FAILED TO OPERATE WITH NO WARNINGS. THE CONTACT ALSO MENTIONED THAT THE TEMPERATURE AND OIL PRESSURE GAUGES HAD FAILED. THE VEHICLE WAS TAKEN TO A DEALER AND THE MECHANIC STATED THAT THE INSTRUMENT CLUSTER AND THE GAS GAUGE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGE WAS 22,350. .... UPDATED 11/25/13 *BF

NHTSA ID

10544987

Incident

Jun 15, 2013

Mileage

22,350 mi

I BOUGHT A 2004 CHEVROLET SSR IN FEB.11, 2010 WAS A USED VEHICLE NO WARRANTY. TEST DRIVE WAS OK EVERYTHING WORKED AS EXPECTED. I STARTED NOTICING THAT I WAS GOING SLOWER THAN MOST CARS AROUND ME. I CHECKED WITH A FRIEND WHO DROVE BESIDE ME. IT WAS DETERMINED THAT THE SPEEDOMETER WAS OFF 10 TO 15 MPH. I CONTACTED CHEVROLET DEALER ABOUT PROBLEM IN MARCH 2010. I NEEDED TO DROP OFF MY TRUCK FOR A DIAGNOSTIC TESTING. IT WOULD TAKE 24 HOURS & OR 5 TO 7 DAYS AT $150 PER HOUR TO DETERMINE PROBLEM. THE PARTS & REPAIR LABOR TO FIX. I SAID THAT WAS OUTRAGEOUS. PLUS NO TECHNICIANS IN AREA WERE TRAINED ON THE SSR'S ELECTRONICS. I CONTACTED GM FOR HELP. SERVICE REQUEST #71-982295330 THE PROBLEM I WAS EXPERIENCING WAS NOT INCLUDED IN RECALL. NO 2003 THROUGH 2006 SSR'S WERE REPORTED TO BE HAVING ANY PROBLEMS WITH THE INSTRUMENT CLUSTER. THE DEALER FOUND NO PROBLEM & WAS NOT REPAIRED. I HAVE BEEN PUTTING UP WITH THE PROBLEM USING TACHOMETER AS A GUIDE TO SPEED. THE FIRST TIME I START TRUCK IT SEEMS TO BE JUST A FEW MILES PER HOUR OFF. BUT AS I GO THROUGH START CYCLES IT GETS TO BE MORE MPH OFF. IF VEHICLE SITS OVER NIGHT. 12 OR MORE HOURS. IT SEEMS TO RESET ITSELF. I WAS OUT TODAY 4/29/2012 FOR A DRIVE. I WAS PULLED OVER BY A POLICE OFFICER ON RADAR GOING 67 MPH IN A 55 MPH ZONE. I CHECKED MY SPEED AT THE TIME & WAS GOING 55 MPH. THE OFFICER LET ME OFF WITH A WARNING TO PARK VEHICLE TILL IT IS REPAIRED. NOW WHAT DO I DO? CHEVROLET DOES NOT HAVE A RECALL ON THIS VEHICLE & MANY PEOPLE THAT I KNOW ARE SSR OWNERS HAVE HAD THE SAME PROBLEMS WITH INSTRUMENT PANEL GAUGES. IT IS A KNOWN PROBLEM WITH SSR OWNERS. BUT AS I WAS TOLD. MOST HAD IT REPAIRED AT THERE OWN EXPENSE. NOW I HAVE A TRUCK WITH A INACCURATE SPEEDOMETER & NO PLACE TO GET REPAIRS DONE BY EXPERIENCED MECHANICS. I NEED MY SPEEDOMETER FIXED AT GM CHEVROLET EXPENSE. *TR

NHTSA ID

10456806

Incident

Feb 13, 2009

Mileage

75,269 mi

TL* THE CONTACT OWNS A 2004 CHEVROLET SSR. THE CONTACT STATED THAT ONE OF THE SEAT BELTS HAD BECOME INOPERABLE. THE CONTACT ORDERED A REPLACEMENT SEAT BELT BUT ONCE IT WAS RECEIVED, HE NOTICED THAT THE SEAT BELT WAS ROLLED BACKWARD AND EXHIBITED AN ABNORMAL TWIST. THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THE SEAT BELT HAD TO BE INSTALLED BACKWARD IN ORDER FOR IT TO OPERATE CORRECTLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 20,000. UPDATED 5/11/12 *CN THE CONSUMER STATED THE PLASTIC GEAR WAS DEFECTIVE. A NEW SEAT BELT WAS ORDERED. HOWEVER, IT WAS DISCOVERED THE NEW BELT WAS TWISTED. TWO WEEKS LATER, A NEW BELT ARRIVED AND IT WAS ALSO TWISTED. UPDATED 05/23/12

NHTSA ID

10455130

Incident

Feb 1, 2012

Mileage

20,000 mi

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester  and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.