2004 Chrysler Pacifica Owner Complaints

Subframe/Engine Cradle failed due to rust. Subframe is available for inspection upon request. My safety or the safety of others is put at risk due to the failed (rusted, corroded, rotted) subframe/engine cradle. Vehicle’s engine is at risk of falling through the vehicle’s frame at any moment whether the vehicle is parked or being driven. This problem has been reproduced or confirmed by a dealer or independent service center. The vehicle and the subframe component has been inspected by a Master ASE Certified Mechanic. No symptoms of the problem prior to the failure that owner has ever been made aware of.

NHTSA ID

11434993

Incident

Sep 20, 2019

TL* THE CONTACT'S SON OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING AT 20 MPH, A STATE TROOPER HAD BEGUN TO WAVE HIS SON'S VEHICLE DOWN. THE TROOPER THEN INFORMED HIM THAT THE VEHICLE WAS ON FIRE. ALL OCCUPANTS IMMEDIATELY EXITED THE VEHICLE AND THE STATE TROOPER WAS ABLE TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER. A POLICE AND FIRE REPORT WERE FILED AT THE SCENE AND NO INJURIES WERE REPORTED. DUE TO THE FAILURE, THE VEHICLE WAS TOWED TO THE CONTACT'S HOME WHERE IT REMAINED IN HIS POSSESSION. THE VEHICLE HAD YET TO BE DEEMED DESTROYED. THE CONTACT THEN CALLED MCINERNEY CHRYSLER DODGE JEEP RAM OF THUNDER BAY(832 W CHISHOLM ST, ALPENA, MI 49707) WHERE THEY INFORMED HIM THAT THERE WERE NO RECALLS ON THE VEHICLE; HOWEVER, UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 03V471000(FUEL SYSTEM, GASOLINE). THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

NHTSA ID

11391017

Incident

Jan 25, 2021

Mileage

200,000 mi

DRIVING DOWN INTERSTATE WHEN THE CRUISE CUT OUT AND THE ENGINE SKIPPED. PULLED OVER TO CHECK ENGINE FLUIDS AND ALL WERE OK. NO ENGINE WARNING LIGHTS OR ANY OTHER INDICATION OF SOMETHING BEING WRONG. CONTINUED AT APPROX 70 MPH WHEN THERE SEEMED TO BE AN INTERNAL EXPLOSION WITHIN THE ENGINE CAUSING THE ENGINE TO STOP AND ALL FRONT AIRBAGS TO DEPLOY. VEHICLE THEN CAUGHT FIRE AND WAS TOTALLY DESTROYED.

NHTSA ID

11383210

Incident

Dec 11, 2020

Mileage

150,000 mi

THE UNDER CARRIAGE THAT HOLDS ENGINE IN PLACE IS COMPLETELY RUSTED THROUGH. I BOUGHT BRAND NEW TIRES FROM BELLE TIRE ON SEPTEMBER 9, 2020. BY NOVEMBER 1 2020 I WAS OBSERVING EXTREME WEAR ON THE BRAND NEW TIRES. WENT TO MY MECHANIC AND WAS TOLD THE CAR IS UNSAFE TO DRIVE DUE TO THE CRADLE RUST ROT, AND THE ENGINE IS ABOUT READY TO FALL OUT AND WOULD CAUSE CATASTROPHIC EMERGENCY I AND MY FAMILY COULD DIE. TRYING TO FIND REPLACEMENT AND AM BEING TOLD IT IS SUCH A PROBLEM THAT THERE IS NO PARTS AVAILABLE TO FIX THIS PROBLEM

NHTSA ID

11373618

Incident

Nov 1, 2020

Mileage

11,800 mi

I WAS DRIVING ON THE HIGHWAY, AND MY LIGHTS ALL LIT UP, CAR STALLED, AND MY DASH BOARD SAID NO BUS

NHTSA ID

11364713

Incident

Oct 16, 2020

Mileage

184,000 mi

TL* THE CONTACT OWNED A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHEN HE PURCHASED THE VEHICLE THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED, HE HAD TAKEN IT TO CHRYSLER JEEP DODGE RAM BRUNSWICK GEORGIA (5400 ALTAMA AVE, BRUNSWICK, GA 31525) FOR A FULL INSPECTION. A WEEK LATER WHILE AT A STOP SIGN, THE CHECK ENGINE AND AN UNKNOW RED WARNING LIGHTS ILLUMINATED A SECOND TIME. THERE WAS SMOKE AND FIRE COMING FROM UNDERNEATH THE FRONT HOOD AREA. THE CONTACT WAS OCCUPYING THE VEHICLE AS THE DRIVER AND MANAGED TO EXIT THE VEHICLE. THE CONTACT STATED THAT THE FUEL LINE CAUGHT ON FIRE AND BURNED THE VEHICLE CAUSING TO IGNITE INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE AND POLICE REPORT WERE FILED. THE VEHICLE WAS TOWED TO A JUNK YARD WHERE IT WAS BEING INVESTIGATED. THE VEHICLE WAS DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT MENTIONED THAT THERE WAS A SIMILAR RECALL BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,503.

NHTSA ID

11364337

Incident

Jul 10, 2013

Mileage

170,503 mi

ITS THROWING A PCM CODE AN THE CAR IS STALLING SO BAD IN THE MODDLE OF DRIVING I HAVE BEEN STUCK SEVEREAL TIMES AN I THUNK THERE IS A FUEL LEAK I SMEELL GAS SO BED ITS THROING PO300 CODE AN WONT CHANFE EVEN WHEN I GOT ALL THE PARTS I SEE THERE IS A RECALL ON MY YEAR OF CAR CAN SOMWONW HWLP MW I CANT KEEO CUTTING OFF ILL WRECK

NHTSA ID

11353350

Incident

Aug 20, 2020

Mileage

65,000 mi

THE VEHICLE DOES WHEN IN REVERSE AND YOU STEP ON THE ACCELERATOR. GAS GAUGE READS EMPTY EVEN WITH FUEL IN IT AND FLUCTUATES BETWEEN EMPTY AND FULL. VEHICLE STALLS WHEN GOING AROUND A CORNER OR COMING TO A STOP.. FOUL SMELL COMING FROM THE EXHAUST INTO THE CAB. ALL DASH GAUGES GO OFF. CHECK ENGINE LIGHT IS ON. RECEIVED TWO DIFFERENT CODES 1) O2 SENSOR BAD & 2) P1861.

NHTSA ID

11351956

Incident

Aug 28, 2020

Mileage

158,500 mi

UPON TAKING A THE VEHICLE TO A MECHANIC, I WAS INFORMED THE SUBFRAME WHICH SUPPORTS THE ENGINE IS RUSTING TO THE POINT IT WILL NOT HOLD THE ENGINE CAUSING CATASTROPHIC FAILURE. I HAVE BECOME AWARE CHRYSLER IS AWARE OF THE FUTURE FAILURE AND WILL NOT FIX IT.

NHTSA ID

11350021

Incident

Jun 4, 2020

Mileage

75,000 mi

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE DECELERATED INDEPENDENTLY AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON FOUR OCCASIONS HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. ADDITIONALLY, WHILE DRIVING AT 40 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BROOKFIELD CHRYSLER DODGE JEEP RAM (1845 PIPESTONE RD, BENTON HARBOR, MI 49022), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OXYGEN SENSOR FAILED AND NEEDED TO BE REPLACED. THE OXYGEN SENSOR WAS REPLACED SEVEN TIMES HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.

NHTSA ID

11342058

Incident

Feb 5, 2020

Mileage

149,000 mi

VEHICLE WAS TAKEN TO SERVICE. SHOP WOULD NOT WORK ON VEHICLE STATING THE DETERIORATION OF THE SUBFRAME WAS TO EXTENSIVE AND THEY WOULD NOT WORK ON IT. UPON CLOSER INSPECTION SHOWED THE FRAME IN A GREAT STATE OF DECAY, WITH SOME PLACES ONLY BEING HELD TOGETHER WITH THIN STRIPS OF METAL. THESE VEHICLES WERE RECALLED IN THE PAST FOR DEFECTIVE FRAMES HOWEVER NOT ALL WERE RECALLED AND THIS IS ONE VEHICLE THAT WAS NOT. THE MOTOR IN THESE VEHICLES WILL FALL OUT AND COULD CAUSE AN ACCIDENT WHICH COULD RESULT IN SERIOUS INJURY OR LOSS OF LIFE. THESE FRAMES ARE DEFECTIVE IN WORKMANSHIP FROM THE FACTORY AND SHOULD BE HANDLED BY THE FACTORY ACROSS ALL 2004-2008 CHRYSLER PACIFICA'S AFFECTED BY DEFECTIVE EQUIPMENT KNOWINGLY INSTALLED BY THE FACTORY THAT WILL LEAD TO AN ACCIDENT AND CAUSE SERIOUS INJURY OR DEATH. THOUSANDS OF THESE VEHICLES ARE ON THE ROAD TODAY WITH OCCUPANTS UNKNOWINGLY DRIVING THESE VEHICLES WHICH ARE "TICKING TIME BOMBS". *TR

NHTSA ID

11329184

Incident

Jun 12, 2020

Mileage

167,000 mi

DRIVER FRONT TURN SIGNAL QUIT WORKING. DRIVER REAR STILL WORKS IT IS NOT THE BULB NO SIGNS OF BROKEN OR BURNT WIRES. CHECKING WEB SITES A LOT OF OWNERS HAVING SAME PROBLEM. NO ONE HAS REASON FOR PROBLEM YET. WHEN USING TURN SIGNAL INDICATOR FLASHES REAL FAST LIKE A BULB BURNED OUT. *TR

NHTSA ID

11323631

Incident

Mar 14, 2020

Mileage

132,705 mi

ENGINE STALLS FOR NO REASON INDICATED BY ENGINE CODES. VEHICLE WAS COMING TO A STOP. WAS BACKING UP ONCE. JUST IDLING AND STALLED. SOMETIMES WHEN DRIVING IT FEELS AS IF NOTHING IS HAPPENING WHEN I ATTEMPT TO ACCELERATE. HAS DONE THIS BEFORE THE DATE SUBMITTED. DIFFERENT DATES.

NHTSA ID

11318173

Incident

Mar 15, 2020

Mileage

89,100 mi

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE FRAME RAIL WAS ROTTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 141,000.

NHTSA ID

11282255

Incident

Nov 23, 2019

Mileage

141,000 mi

CAR RUNS AND DRIVES WELL. HOWEVER, OUR MECHANICE SAYS THE SUBFRAME IS RUSTED SO IT WILL NOT PASS INSPECTION.

NHTSA ID

11278113

Incident

Nov 4, 2019

ENGINE CRADLE RUSTING ON A 2004 CHRYSLER PACIFICA, I FOUND IT DURING AN OIL CHANGE

NHTSA ID

11276904

Incident

Oct 20, 2019

Mileage

150,000 mi

I HAVE A 2004 CHRYSLER PACIFICA HAD NEW BRAKES STRUTS DONE WAS TOLD MY ENGINE CRADLE IS RUSTED SO BAD ONE POTHOLE BUMP IN ROAD MY ENGINE COULD DROP OUT OF CAR ENDANGERING MY FAMILY

NHTSA ID

11256074

Incident

Sep 2, 2019

VEHICLE.JUST QUIT RUNNING.AND WOULDN'T START.AGAIN. THE VEHICLE WAS IN MOTION

NHTSA ID

11252994

Incident

Aug 30, 2019

Mileage

202,102 mi

TOOK A SHORT DRIVE. TURNED OFF THE VEHICLE. AFTER A COUPLE MINUTES SMOKE AND FLAMES WERE COMING OUT OF THE HOOD. GRABBED A FIRE EXTINGUISHER OPENED THE HOOD AND PUT OUT THE FIRE ON THE PASSENGER SIDE. THE AIR FILTER HOUSING WAS MELTED.EMBERS WERE STILL SPREADING ALONG THE INSULATION ATTACHED TO THE HOOD. MANUALLY REMOVED THE SPREADING EMBERS WITH SOME TOOLS. NOT SURE THE CAUSE. ALSO WHY IS THE INSULATION MADE OF A MATERIAL THAT IS NOT FIREPROOF?

NHTSA ID

11246596

Incident

Aug 24, 2019

Mileage

130,000 mi

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FUEL TANK WOULD NOT ALLOW FUEL TO FILL TO FULL CAPACITY. THE VEHICLE DID NOT PASS AN EMISSIONS INSPECTION DUE TO THE FAILURE. IN ADDITION, THE FUEL GAUGE WAS INEFFECTIVE AND PROVIDED A FALSE READING. AS A RESULT, THE VEHICLE RAN OUT OF FUEL WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 130,000.

NHTSA ID

11240704

Incident

Jul 15, 2019

Mileage

130,000 mi

ENGINE CRADLE RUSTED OUT-HAD TO BE REPLACED. CHRYSLER FAILED TO PROPERLY COAT THE ENGINE CRADLES WHICH ALLOWED RUST TO DAMAGE THE CRADLES AND CREATE A SERIOUS SAFETY DEFECT.

NHTSA ID

11189986

Incident

Mar 1, 2018

Mileage

110,000 mi

MOTOR MOUNTS HAVE SNAPPED AND BEEN REPLACED 3 TIMES SINCE PURCHASE! BODY IS TOO HEAVY FOR THE FRAME. NOW LOUD THUDS AT BRAKING AND ACCELERATING. ALWAYS HAVE HAD A FUELING ISSUE. HAD FUEL PUMPS, SENDING UNITS, LINES, FUEL FILLER NOZZLE, EVERYTHING BUT THE TANK REPLACED. FUEL GAUGE DROPS TO EMPTY EVEN WITH FUEL, WHEN TRYING TO FUEL IT WILL NOT ALLOW IT PUMP WILL SHUT OFF. USUALLY STARTS TO DO THIS WHEN GAS MILEAGE IS UNDER 200 REMAINING. SO FRUSTRATING. YET CHRYSLER DENIES EVER HAVING HEARD OF THESE ISSUES! I SEE FORUMS WITH MY SAME COMPLAINT, YET IT'S A MYSTERY FOR CHRYSLER! THIS HAS ALL BEEN A CONTINUOUS PROBLEM SINCE I PURCHASED THE CAR IN 2011.

NHTSA ID

11189928

Incident

Sep 21, 2011

Mileage

52,000 mi

THE SUB-FRAME HAS RUSTED THROUGH, MY MECHANIC IS CONCERNED ABOUT THE POSSIBILITY OF THE ENGINE FALLING OUT IF NOT ADDRESSED. IT SEEMS TO BE A COMMON PROBLEM WITH THE PACIFICA MODEL BUT I DID NOT FIND OUT ABOUT IT UNTIL I TOOK IT TO MY MECHANIC TO FIND OUT WHY THE CAR WOULD "BOUNCE" WHILE DRIVING DOWN THE ROAD. IT IS ESPECIALLY NOTICEABLE WHEN THE CAR IS SHIFTING. HE WAS SHOCKED AT THE AMOUNT OF RUST HE FOUND UNDERNEATH.

NHTSA ID

11189836

Incident

Mar 18, 2019

Mileage

199,000 mi

ENGINE CRADLE ROT

NHTSA ID

11176544

Incident

Feb 12, 2019

Mileage

134,000 mi

FRONT FRAME CRADLE RUSTED OUT. WAS GETTING OIL CHANGED THE GARAGE I TOOK IT TOO BROUGHT IT TO MY ATTENTION THAT IS WAS VERY UNSAFE

NHTSA ID

11165062

Incident

Jan 3, 2019

Mileage

164,000 mi