Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 1996 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 125 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 125, in the owner's own words
THE VEHICLE WAS TRAVELING WESTBOUND WHEN IT HIT THE LEFT LANE GUARDRAIL AT 65 MPH, THEN SPUN TO THE RIGHT SHOULDER LANE AND HIT THE OTHER GUARDRAIL HEAD ON. IT THEN CAME TO A HALT UPON SPINNING 180 DEGREES FACING THE SOUTH PART OF THE HIGHWAY. *JB
THE CLOCKSPRING HAS FAILED IN MY 1996 CHRYSLER TOWN & COUNTRY RENDERING THE AIR BAG USELESS, THE HORN USELESS AND THE CRUISE CONTROL USELESS. I AM SCARED TO USE THIS VEHICLE TO TRANSPORT MY FAMILY. *NM
MY SPECIFIC ON THE PROBLEM IS WITH OUR 1996 CHRYSLER TOWN & COUNTRY MINIVAN AND SPECIFICALLY AIRBAG LIGHT ON, HORN/CRUISE NOT WORKING. IN SEARCHING THE INTERNET, I SEE THAT THIS IS INDICATIVE OF THE CLOCKSPRING BEING FAULTY. WHILE I FIND THE CHRYSLER HAS A PROGRAM IN PLACE TO REPAIR MINIVANS WITH THIS PROBLEM, THE INFORMATION LEADS ME TO UNDERSTAND THAT THIS IS ONLY FOR CARS WITH LESS THAN 70,000 MILE ON THEM - AS OUR VEHICLE IS NOW 9 YEARS OLD, IT IS UNREASONABLE TO EXPECT THE ODOMETER BE AT UNDER 70,000 MILES. I FEEL THAT THIS IS UNREASONABLE, IN THAT THE DEFECT RENDERS THE AIRBAG USELESS. I WILL BE CONTACTING THE LOCAL DEALER, HOWEVER, IF THIS 70,000 MILES RESTRICTION IS IN PLACE, AND PURSE REMEDY OF THE SITUATION. IF THE NHTSA HAS KNOWLEDGE OF THIS RESTRICTION, I WOULD ASK THAT THE NHTSA DIRECT CHRYSLER TO COVER ANY VEHICLE HAVING THIS DEFECT, REGARDLESS OF MILEAGE. *JB
THE AIR BAG LIGHT STARTED COMING ON INTERMITTENTLY. CURRENTLY, THE AIR BAG LIGHT STAYS ON ALL THE TIME. CONSUMER DOES NOT HAVE AIR BAGS, AND THE DEALER WANTS $200.00 TO MAKE THE REPAIRS.*AK DEALER REPAIR AIRBAGS AT NO COST TO CONSUMER. CONSUMER ADDED DASH LIGHTS ARE NOT WORKING PROPERLY. *TT
CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION IN WHICH IT WAS IMPACTED BY ANOTHER VEHICLE AT 55 MPH. FRONT PASSENGER'S SIDE AIR BAG DEPLOYED WITH SO MUCH FORCE AND SPEED THAT IT CAUSED SEVERE BRUISING TO THE PASSENGER'S UPPER BODY. THE PASSENGER WAS UNABLE TO LAY FLAT, AND WAS TAKING PAIN KILLERS TO EASE THE PAIN.*AK
WHILE DRIVING THE TRANSMISSION FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. TRANSMISSION WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. *AK THE HORN AIRBAG AND CRUISE CONTROL HAVE BEEN REPLACED. THE VEHICLE HAD BRAKE PROBLEMS. THE DEALER DETERMINED THAT THE FRONT BRAKES WERE AT 45% BUT THE REAR BRAKES WERE AT 70%. THE DEALER CLEANED AND ADJUSTED THE BRAKES. THE A/C FAILED, THE DEALER REPLACED THE FAN MODULE. THE POWER DOOR LOCKS FAILED. THE CD PLAYER DOESN'T WORK. THE LOW BEAM HEAD LIGHTS DO NOT PROVIDE ENOUGH LIGHT THEREFORE THE CONSUMER HAS TO LEAVE THE HIGH BEAMS ON TO SEE. THIS PROBLEM HAS BEEN CHECKED THREE TIMES BUT THE DEALER SAID THEY SEEM CORRECT. THE PASSENGER SEAT BROKE. THE STARTER FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. THE STEERING PUMP FAILED AND AS A RESULT THE STEERING WHEEL BECAME TIGHT WHEN MAKING TURNS. THE REAR HEATER LINES WERE LEAKING. THE WATER PUMP LEAKED. *NM
AFTER STARTING THE VEHICLE AIR BAG LIGHT ILLUMINATED AND STAYED ON THE REMAINDER OF THE TIME THAT VEHICLE WAS BEING OPERATED. DEALERSHIP NOTIFIED, BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK *MR
AIR BAG WARNING LIGHT, NO HORN, NO CRUISE CONTROL. POSSIBLE CAUSE CLOCK SPRING HARNESS.
MY 1996 CHRYSLER TOWN & COUNTRY MINIVAN HAS A FAULTY CLOCKSPRING ASSEMBLY. MY AIRBAG WARNING LIGHT LAMP IS ON AND MY CRUISE CONTROL AND HORN DO NOT WORK. IN REGARDS TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION INVESTIGATION OF THIS PROBLEM, WILL CHRYSLER BE OBLIGATED TO RECALL AND FIX THESE DEFECT BEFORE ACCIDENTS AND POSSIBLE FATALITIES OCCUR? *JB
1996 CHRYSLER TOWN AND COUNTRY MINIVAN AIRBAG LIGHT COMES ON AND STAYS ON. HORN DOES NOT WORK. CRUISE CONTROL DOES NOT WORK. ARTICLE IN NEWSPAPER INDICATED THAT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IS INVESTIGATING MODEL YEARS 1998 AND 1998, BUT I AM EXPERIENCING THIS PROBLEM WITH 1996 MODEL. *AK
WHILE VEHICLE WAS PARKED DUAL AIRBAGS DEPLOYED INADVERTENTLY. *AK
CONSUMER REQUESTING REIMBURSEMENT FOR CLOCK SPRING PURCHASED FOR VEHICLE BEFORE RECALL WAS RELEASED. *MR *SCC *JB
CLOCKSPRING REPLACEMENT. *MR AFTER THE CONSUMER PAID FOR THE REPAIRS, HE RECEIVED A RECALL LETTER IN THE MAIL REGARDING THE CLOCK SPRING AND IS NOW REQUESTING REIMBURSEMENT. THE RADIO WAS INOPERATIVE. *JB
THE SPRING IN MY STEERING WHEEL HAS BROKEN, AIRBAGS ARE INOPERATIVE, HORN IS INOPERATIVE, NOT TO MENTION THE OTHER THINGS THAT WON'T WORK BECAUSE OF IT. I UNDERSTAND THERE WAS A RECALL ON IT...UP TO 70,000 MILES, I NEVER RECEIVED ANYTHING ABOUT THIS, I WAS ONLY TOLD THAT IT WOULD COST 250 DOLLARS TO GET IT FIXED BY CHRYSLER. *NLM
THE VEHICLES CLOCK SPRING FAILED. *DT *NLM
NAR 02/28/2003 AIR BAG LIGHT CAME ON AND LOST CRUISE CONTROL FUNCTIONS. *CB
I RECIEVED A RECALL ON MY CHRYSLER TOWN & COUNTRY FOR REPLACEMENT OF THE CLOCKSPRING AND THE DEALER WOULD NOT DO IT. THEY HAVE MY RECALL CARD AND WON'T GIVE IT BACK
CONSUMER IS HAVING PROBLEMS WITH THE CLOCK SPRING.
HEAD ON COLLISION WITH A QUARRY DUMP TRUCK AT AN UNCONTROLLED INTERSECTION. AIR BAGS DID NOT DEPLOY. VAN WAS TOTALED. DT
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE CLOCKSPRING ON HER VEHICLE. ALSO STATED THAT HAS CONTACT THE DEALER AND THE MANUFACTURE AND THEY HAVE STATED THAT THEY WONT COVER HER RECALL BECAUSE THE VEHICLE HAS MORE THAN 70.000 MILES SO SHE IS OUT OF LUCK. TS
AIR BAG LIGHT STAYS ON, HORN AND CRUISE CONTROL INOPERABLE. DT
WHILE SITTING AT AN INTERSECTION ANOTHER VEHICLE REAR END INTO HIS VEHICLE . THE AIRBAGS DIDN'T DEPLOY AT ALL AND THE DEALERSHIP IS AWARE OF THE PROBLEM. TS
CONSUMER STATES THAT AIRBAG LIGHT HAS ILLUMINATED. TOOK TO DEALER AND DEALER STATED CLOCK SPRING NEEDS REPLACING. CONSUMER FEELS AIRBAG MAY NOT DEPLOY. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
CONSUMER STATES AIR BAG LIGHT CAME ON WITHOUT WARNING. DEALER ADVISED AIR BAG NEEDS TO BE REPAIRED. *MR
BELT TENSION" AND "POWER STRING" FAILED, CAUSING HORN/ AIRBAG, AND CRUISE CONTROL TO FAIL.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .