1996 Chrysler Town And Country Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 1996 Chrysler Town And Country, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Fuel system17813.8%
- Engine16512.8%
- Transmission13510.5%
- Airbags1259.7%
- Electrical1249.6%
- Brakes776.0%
- Visibility765.9%
- Steering765.9%
- Driver assistance685.3%
- Interior & seats584.5%
- Suspension393.0%
- Body & structure352.7%
- Exterior lighting312.4%
- Seat belts292.3%
- Powertrain (other)221.7%
- Other / unspecified120.9%
- Tires & wheels100.8%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
I WAS DRIVING ON THE HIGHWAY IN THE POURING DOWN RAIN WHEN MY WINDSHIELD WIPERS STOPPED WORKING, I COULD HEAR THE WINDSHIELD WIPER MOTOR STILL GOING BUT THE WIPER ARMS WOULD NOT MOVE. WE HAD PULLED OFF THE HIGHWAY BUT THERE WAS NOTHING AROUND FOR MILES. WE GOT BACK ON THE HIGHWAY AND MY SON WOULD PUSH THE WIPER ARM DOWN WHEN IT HAD WENT TO HIS SIDE SO WE COULD DRIVE A LITTLE FURTHER TO PULL OFF THE FREEWAY IN AN OCCUPIED AREA. IT HAD STOPPED RAINING AND AS WE WERE DRIVING THE ENGINE COMPLETELY DIED ON US, IT WOULD NOT START BACK UP. MY MINIVAN HAD TO BE TOWED FROM A TOWN OVER 50 MILES FROM WHERE WE LIVE. I HAD MY CHILDREN IN THE MINIVAN WITH ME AND IT WAS A REALLY TERRIFYING ORDEAL. *TR
TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT FUEL RAIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 00V268000 (FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM). THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 230,000.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
THE VECHILE STALLS WHILE DRIVING DOWN THE ROAD REGARDLESS OF WHETHER HIGHWAY/CITY STREET DRIVING, WHEN ATTEMPTING TO RESTART IT SOMETIMES IT STARTS RIGHT BACK UP AND OTHER TIMES IT DOESN'T..WHEN IT DOES THIS JUMPING THE VEHICLE DOES NOTHING. I HAVE SEEN LOTS OF PEOPLE ON THE CHRYSLER TOWN AND COUNTRY SITE BELOW WITH THE EXACT SAME PROBLEM: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T27257_DS554284 SOMETIMES WHEN ATTEMPTING TO RESTART IT THERE WILL BE A CLICK CLICK SOUND WHEN ITS NOT STARTING...
I WAS DRIVING ON THE HIGHWAY IN THE POURING DOWN RAIN WHEN MY WINDSHIELD WIPERS STOPPED WORKING, I COULD HEAR THE WINDSHIELD WIPER MOTOR STILL GOING BUT THE WIPER ARMS WOULD NOT MOVE. WE HAD PULLED OFF THE HIGHWAY BUT THERE WAS NOTHING AROUND FOR MILES. WE GOT BACK ON THE HIGHWAY AND MY SON WOULD PUSH THE WIPER ARM DOWN WHEN IT HAD WENT TO HIS SIDE SO WE COULD DRIVE A LITTLE FURTHER TO PULL OFF THE FREEWAY IN AN OCCUPIED AREA. IT HAD STOPPED RAINING AND AS WE WERE DRIVING THE ENGINE COMPLETELY DIED ON US, IT WOULD NOT START BACK UP. MY MINIVAN HAD TO BE TOWED FROM A TOWN OVER 50 MILES FROM WHERE WE LIVE. I HAD MY CHILDREN IN THE MINIVAN WITH ME AND IT WAS A REALLY TERRIFYING ORDEAL. *TR
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
I HAVE A 96 CHRYSLER T&C VAN THE TRANSMISSION WAS REPLACED ALMOST 30 MONTHS AND 38 K MILES AGO AFTER IT BROKE A SHAFT ON THE INSIDE AT 101K MILES. CAME TO A STOP AT CONNER WENT TO GO FORWARDED AND THE VAN WAS IN NEUTRAL IN GEAR POSITION. DEALER DID NOT WANT TO OPEN IT UP JUST REPLACE WITH NEW REMANUFACTURED FROM CHRYSLER. SAID THEY WERE ALL DOING THAT. NOW THE REPLACEMENT UNIT JUST BROKE A SHAFT FOR THE THIRD GEAR (BAD WELD). THIS IS ON A TRANSMISSION WITH ONLY 38525 MILES ON IT. THIS WAS A NEW TRANSMISSION WHEN IT CAME OUT IN 1996 AND NOW WITH 2 BROKEN SHAFTS ON TWO TRANSMISSIONS IN THE SAME VAN, WHAT IS WRONG WITH THEIR PRODUCT AND THIS PICTURE? WHO WOULD OF TUNK IT? I PLACED 165K MILES ON A 1991 DODGE DAKOTA WITHOUT ANY TRANSMISSION PROBLEMS. WHAT HAPPENS IF THE SHAFTS BREAK WHEN SOMEONE IS TRYING TO GET ON THE HIGHWAY IN FRONT OF 70,000 LBS OF MOVING TRUCK? TRUCKS DO NOT STOP ON A DIME. DO YOU WANT YOUR FAMILY IN THAT KIND OF SCENARIO? I DO NOT THINK THAT MOST OF VOTING AMERICANS DO EITHER. I LIVE IN A CITY, WHICH HAS AT SEVEN OUT OF THE TOP TEN OF THE MOST DANGEROUS INTERSECTIONS IN THE ENTIRE STATE OF ALABAMA. WHEN YOU PLACE A CAR INTO DRIVE, YOU EXPECT IT TO GO MOST ALL THE TIME. YOU DO NOT WANT TO HAVE TO THINK AM I GOING TO BE IN AN ACCIDENT OR MAYBE KILL MY FAMILY BECAUSE THE TRANSMISSION IS GOING TO BLOW UP, BREAKS WELDS, OR BREAK A SHAFTS IF I PULL OUT NOW OR NOT. *JB
WHILE DRIVING AT HIGHWAY SPEED, TRANSMISSION VIOLENTLY DOWNSHIFTED CAUSING TEMPORARY LOSS OF CONTROL. A COMPLETE REBUILD OF TRANSMISSION IS UNDERWAY.*AK
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
THE VEHICLE WAS TRAVELING WESTBOUND WHEN IT HIT THE LEFT LANE GUARDRAIL AT 65 MPH, THEN SPUN TO THE RIGHT SHOULDER LANE AND HIT THE OTHER GUARDRAIL HEAD ON. IT THEN CAME TO A HALT UPON SPINNING 180 DEGREES FACING THE SOUTH PART OF THE HIGHWAY. *JB
THE CLOCKSPRING HAS FAILED IN MY 1996 CHRYSLER TOWN & COUNTRY RENDERING THE AIR BAG USELESS, THE HORN USELESS AND THE CRUISE CONTROL USELESS. I AM SCARED TO USE THIS VEHICLE TO TRANSPORT MY FAMILY. *NM
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
TRANSMISSION STOPPED WORKED, ELECTRICAL CLUSTER WAVING BACK AND FORTH BEFORE AND AFTER TRANSMISSION REPAIR, NEWLY INSTALLED TRANSMISSION BROKE DOWN 5 DAYS AFTER INSTALLATION, REPAIR SHOP CLAIMS ELECTRICAL SYSTEM NOT WORKING PROPERLY AND IS CAUSE OF TRANSMISSION BREAKDOWN. *TR
MY MINIVAN HAS BEEN NOT WANTING TO START, THE SPEEDOMETER HAS BEEN JUMPING ALL OVER THE PLACE . I HAD MY FUEL PUMP AND FILTER REPLACED IN DECEMBER 2014 DUE TO IT NOT STARTING. NOW WITHIN THE LAST 2 WEEKS OR SO IT STARTED TO ACT LIKE IT WAS GOING TO DIE AS I WOULD BE DRIVING AND SOMETIMES IT WOULD JUMP OUT OF GEAR. ALL THIS LAST WEEK IT HAS BEEN GIVING ME PROBLEMS WITH STARTING AND EVERY TIME I WOULD GET OUT OF THE VAN IT WOULD SMELL LIKE SOMETHINGS BURNING. WHEN I TURN THE KEY TO START IT ALL YOU COULD HEAR IS A CLICK, TRY TO START IT A COUPLE MORE TIMES AND FINALLY GET IT TO START. TODAY IT WOULDN'T START NO MATTER HOW MANY TIMES I TRIED TO START IT. I OPEN THE HOOD AND LOOKED AT THE BATTERY AND ONE TERMINAL LOOKS LIKE IT IS BURNT. *TR
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
TL*THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKES FAILED WHILE DRIVING 15 MPH. WHEN THE BRAKES WHERE APPLIED, THE CONTACT HEARD A POP AND THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR. THE VEHICLE WAS TOWED. THE DEALER STATED THAT THE BRAKE HOSES WERE NOT STANDARD PARTS DUE TO THE MODIFICATION OF THE BRAKES FOR MEDICAL HANDICAP PURPOSES. THERE WERE TWO HOLES IN THE HOSES BECAUSE THE PARTS WERE NOT STANDARD, WHICH CAUSED THE BRAKE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 75,000.
FAILURE OF BOTH REAR BRAKE HYDRAULIC LINES CAUSING SUDDEN LOSS OF BRAKE FLUID MAKING EMERGENCY BRAKE ONLY OPERABLE STOPPING DEVICE. SAVED OLD LINES. BOTH LINES APPEAR TO HAVE RUSTED THROUGH. MECHANIC BELIEVES PROBLEM IS WITH DESIGN IN HOW LINES ARE ROUTED ABOVE GAS TANK APPROXIMATELY TWO FEET AHEAD OF LEFT REAR WHEEL. THE POSITION OF THE LINES ALLOWS ROAD SALT AND OTHER CORROSIVES TO BE COLLECTED ON THE STEEL SURFACE OF THE HYDRAULIC LINES, THUS LEADING TO THEIR EMINENT FAILURE. PLEASE NOTE LOW MILEAGE OF VEHICLE. MECHANIC REPAIRED VEHICLE BY INSTALLING NEW LINES, BUT ROUTED THEM IN A POSITION LESS SUSCEPTIBLE TO CORROSION. FAILURE WAS PRECEDED BY NOTICEABLE LEAKING OF BRAKE FLUID ON GARAGE FLOOR. ULTIMATE FAILURE OCCURRED WHEN VEHICLE WAS BROUGHT IN FOR INSPECTION/REPAIR. LINES BURST WHEN MECHANIC TESTED BRAKES BY PRESSING HARD ON BRAKE PEDAL WHILE IT WAS PARKED. BRAKE FLUID SPILLED OUT ALL OVER SERVICE FLOOR. ACTUAL REPAIR COST: $289.02.*JB *NM
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
I WAS DRIVING ON THE HIGHWAY IN THE POURING DOWN RAIN WHEN MY WINDSHIELD WIPERS STOPPED WORKING, I COULD HEAR THE WINDSHIELD WIPER MOTOR STILL GOING BUT THE WIPER ARMS WOULD NOT MOVE. WE HAD PULLED OFF THE HIGHWAY BUT THERE WAS NOTHING AROUND FOR MILES. WE GOT BACK ON THE HIGHWAY AND MY SON WOULD PUSH THE WIPER ARM DOWN WHEN IT HAD WENT TO HIS SIDE SO WE COULD DRIVE A LITTLE FURTHER TO PULL OFF THE FREEWAY IN AN OCCUPIED AREA. IT HAD STOPPED RAINING AND AS WE WERE DRIVING THE ENGINE COMPLETELY DIED ON US, IT WOULD NOT START BACK UP. MY MINIVAN HAD TO BE TOWED FROM A TOWN OVER 50 MILES FROM WHERE WE LIVE. I HAD MY CHILDREN IN THE MINIVAN WITH ME AND IT WAS A REALLY TERRIFYING ORDEAL. *TR
DRIVERS SIDE STRUT TOWER CORROSION. REAR WIPER MOTOR RUNS TILL BURNED UP. REAR WIPER RUNS INTERMITTENT (GHOSTING) ON ITS OWN. FRONT WIPER DOES THE SAME. VEHICLE OCCASIONALLY BUCKS AT VARIOUS SPEEDS WITH NO CODES. *TR
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
MY MINIVAN HAS BEEN NOT WANTING TO START, THE SPEEDOMETER HAS BEEN JUMPING ALL OVER THE PLACE . I HAD MY FUEL PUMP AND FILTER REPLACED IN DECEMBER 2014 DUE TO IT NOT STARTING. NOW WITHIN THE LAST 2 WEEKS OR SO IT STARTED TO ACT LIKE IT WAS GOING TO DIE AS I WOULD BE DRIVING AND SOMETIMES IT WOULD JUMP OUT OF GEAR. ALL THIS LAST WEEK IT HAS BEEN GIVING ME PROBLEMS WITH STARTING AND EVERY TIME I WOULD GET OUT OF THE VAN IT WOULD SMELL LIKE SOMETHINGS BURNING. WHEN I TURN THE KEY TO START IT ALL YOU COULD HEAR IS A CLICK, TRY TO START IT A COUPLE MORE TIMES AND FINALLY GET IT TO START. TODAY IT WOULDN'T START NO MATTER HOW MANY TIMES I TRIED TO START IT. I OPEN THE HOOD AND LOOKED AT THE BATTERY AND ONE TERMINAL LOOKS LIKE IT IS BURNT. *TR
THE SERPENTINE BELT ON OUR 1996 CHRYSLER TOWN & COUNTRY LXI, MAKES A HORRIBLE SCREECHING SOUND, THAT WE'VE ALMOST COME TO APPRECIATE, WHEN FACED WITH IT'S ALTERNATIVE SILENCE, WHEN THE SERPENTINE BELT GETS WET & SLIPS OFF. THE IMMEDIATE & DANGEROUS RESULT IS LOSS OF POWER STEERING, LEAVING THE DRIVER SURPRISED WITH THEIR INABILITY TO SAFELY MANEUVER THE VAN. WITHIN LESS THAN A MINUTE, A FAST HAZARD BELL SOUNDS & THE ENGINE TEMPERATURE SENSOR IS PINNED AT HOT. IF THE DRIVER IS QUICK, STRONG, & LUCKY ENOUGH, TO GET THE FAMILY "SAFELY" OFF THE ROAD, BEFORE THE WATER PUMP FRIES, STALLING THE VAN IN TRAFFIC, THEY ARE NOW LEFT STRANDED. WE'VE HAD THE SERPENTINE BELT & TENSIONER PULLEY REPLACED TWICE, THE LAST TIME AT CHRYSLER, AND STILL THE PROBLEM HAS NOT BEEN CORRECTED. WE'VE CHECKED FOR RECALLS BUT CHRYSLER STATES THAT THIS IS NOT A LIFE THREATENING FAILURE, SO NO RECALL HAS BEEN MADE. THIS HAS HAPPENS TO US OFTEN ENOUGH THAT WE KEEP A WRENCH IN OUR VAN, SO MY HUSBAND CAN ATTEMPT TO RETRIEVE & RE-SEAT THE BELT ONTO THE TENSIONER, IN THE POURING RAIN. WE'VE READ MANY COMPLAINTS ABOUT THIS SAME PROBLEM & CAN'T UNDERSTAND WHY CHRYSLER DOESN'T THINK LOSS OF STEERING & SUDDEN HEAT PUMP FAILURE IS NOT LIFE THREATENING. IF ONE OF THEIR CEOS WERE TO FIND THEMSELVES STRUGGLING THEIR FAMILY VAN QUICKLY OFF THE ROAD, STANDING OVER, OR EVEN LYING UNDER THEIR ENGINE, IN THE POURING RAIN, WHILE THE REST OF THE FAMILY HOPES THAT HE ISN'T INJURED MAKING THE REPAIR, HIT BY LIGHTENING, OR BY A DISTRACTED DRIVER, PERHAPS THEY WOULD RECALL THIS SYSTEM. WE'VE SPENT A LOT OF TIME & MONEY ON REPAIRS, & HAVE COME ACROSS AN OFF-MARKET PRODUCT DESIGNED TO FIX THIS SPECIFIC, WIDELY RECOGNIZED CHRYSLER PRODUCT ISSUE, AND JUST PURCHASED IT. WE FIND IT DISGUSTING TO SEE THAT THE POSSIBILITY OF THIS PROBLEM BEING ADDRESSED MAY DEPEND ON THE NUMBER OF DEATHS, OR PERSONS INJURED, BEFORE CHRYSLER TAKES ANY RESPONSIBILITY. THEY COULD AT LEAST ACQUIRE OR COVER THE COST OF THE OFF-MARKET REPAIR KIT. *TR
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
THE VECHILE STALLS WHILE DRIVING DOWN THE ROAD REGARDLESS OF WHETHER HIGHWAY/CITY STREET DRIVING, WHEN ATTEMPTING TO RESTART IT SOMETIMES IT STARTS RIGHT BACK UP AND OTHER TIMES IT DOESN'T..WHEN IT DOES THIS JUMPING THE VEHICLE DOES NOTHING. I HAVE SEEN LOTS OF PEOPLE ON THE CHRYSLER TOWN AND COUNTRY SITE BELOW WITH THE EXACT SAME PROBLEM: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T27257_DS554284 SOMETIMES WHEN ATTEMPTING TO RESTART IT THERE WILL BE A CLICK CLICK SOUND WHEN ITS NOT STARTING...
WHILE DRIVING THE TRANSMISSION FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. TRANSMISSION WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. *AK THE HORN AIRBAG AND CRUISE CONTROL HAVE BEEN REPLACED. THE VEHICLE HAD BRAKE PROBLEMS. THE DEALER DETERMINED THAT THE FRONT BRAKES WERE AT 45% BUT THE REAR BRAKES WERE AT 70%. THE DEALER CLEANED AND ADJUSTED THE BRAKES. THE A/C FAILED, THE DEALER REPLACED THE FAN MODULE. THE POWER DOOR LOCKS FAILED. THE CD PLAYER DOESN'T WORK. THE LOW BEAM HEAD LIGHTS DO NOT PROVIDE ENOUGH LIGHT THEREFORE THE CONSUMER HAS TO LEAVE THE HIGH BEAMS ON TO SEE. THIS PROBLEM HAS BEEN CHECKED THREE TIMES BUT THE DEALER SAID THEY SEEM CORRECT. THE PASSENGER SEAT BROKE. THE STARTER FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. THE STEERING PUMP FAILED AND AS A RESULT THE STEERING WHEEL BECAME TIGHT WHEN MAKING TURNS. THE REAR HEATER LINES WERE LEAKING. THE WATER PUMP LEAKED. *NM
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
1996 CHRYLER TOWN AND COUNTRY SEAT BACK COLLAPSE IN REAR END COLLISION CAUSING CHILDREN IN SECOND ROW SEATS TO BE INJURED OR KILLED!
WHILE DRIVING THE TRANSMISSION FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. TRANSMISSION WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. *AK THE HORN AIRBAG AND CRUISE CONTROL HAVE BEEN REPLACED. THE VEHICLE HAD BRAKE PROBLEMS. THE DEALER DETERMINED THAT THE FRONT BRAKES WERE AT 45% BUT THE REAR BRAKES WERE AT 70%. THE DEALER CLEANED AND ADJUSTED THE BRAKES. THE A/C FAILED, THE DEALER REPLACED THE FAN MODULE. THE POWER DOOR LOCKS FAILED. THE CD PLAYER DOESN'T WORK. THE LOW BEAM HEAD LIGHTS DO NOT PROVIDE ENOUGH LIGHT THEREFORE THE CONSUMER HAS TO LEAVE THE HIGH BEAMS ON TO SEE. THIS PROBLEM HAS BEEN CHECKED THREE TIMES BUT THE DEALER SAID THEY SEEM CORRECT. THE PASSENGER SEAT BROKE. THE STARTER FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. THE STEERING PUMP FAILED AND AS A RESULT THE STEERING WHEEL BECAME TIGHT WHEN MAKING TURNS. THE REAR HEATER LINES WERE LEAKING. THE WATER PUMP LEAKED. *NM
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
REAR AXLE SPIT IN TWO WHILE DRIVING AT 50 MPH ON BACK ROAD, LUCKY NOT ON HIGHWAY. TIRES SLAMMED INTO WHEEL WELLS, CAUGHT ON FIRE ALMOST, LOTS OF SMOKE. COULD NOT CONTROL VEHICLE WELL, AND WENT OFF THE ROAD AT APPROX 25 MPH AND HIT A BUNCH OF SMALL TREES, INJURED BOTH KNEES, REFUSED AMBULANCE TRANSPORT. CAR WAS TOWED TO MY GARAGE AND AXLE REPLACED WITH JUNKYARD PART AND VEHICLE IS BACK ON THE ROAD. SCARY INCIDENT ,COULD HAVE BEEN WORSE OR FATAL IF THIS HAPPENED ON A HIGHWAY INSTEAD OF A LOCAL ROAD. AXLE TUBE IS JUST THICK SHEET METAL, NOT REALLY AN IRON PIPE LIKE YOU WOULD THINK, VERY FLIMSY. HAVE NICE PICTURES IFYOU ARE INTERESTED. SHOULD RECALL THIS FLIMSY AXLE. *TR
RT FRONT STRUT TOWER RUSTED THROUGH ROTTED. NOT SAFE CAN CAUSE A ACCIDENT LOSE CONTROL OF STEERING,FROM WHAT I HAVE READING AND TALKING TO SEVERAL CAR DEALERSHIPS THIS PROBLEM HAS BEEN GOING ON FOR YEARS AND CHRYSLER IS NOT DOING ANYTHING I HAVE TALKED TO CHRYSLER DEALERS AND SOME SAY THEY GET IT COVERED AND SOME DON'T,PLEASE LETS DO SOMETHING. *TR
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
PASSENGER SIDE LIFTGATE GAS CHARGED SUPPORT SHOCK MOUNTING BOLT FAILED WHERE SHOCK MOUNTS TO THE BODY AND THE LIFTGATE CRASHED DOWN ON A PERSONS HEAD. THIS DANGEROUS SAFETY PROBLEM THAT COULD HAVE SERIOUSLY INJURED A SMALL CHILD APPEARS TO BE RELATED TO BOLT STRESS/FATIGUE SINCE THERE WAS NO OBVIOUS EVIDENCE OF ANY CORROSION AROUND THIS MOUNTING BOLT. *TR
I HAVE READ ALL THE COMPLAINTS ABOUT THE 1996 TOWN AND COUNTRY. I FIND IT INTERESTING HOW THE COMPLAINTS ARE EXACT TO ONE ANOTHER. DIFFERENT OWNERS, SAME PROBLEMS. CHRYSLER TAKES NO RESPONSIBILITY FOR THE PROBLEMS OF THIS VEHICLE. I HAVE OWNED MINE SINCE 1999 AND HAVE EXPERIENCED EVERY SINGLE ONE OF THESE CLAIMS THAT OTHER CONSUMERS HAVE EXPERIENCED. I WILL NEVER PURCHASE ANOTHER CHRYSLER PRODUCT AGAIN AND WILL MAKE SURE TO LET THE PEOPLE I CARE ABOUT KNOW THE PROBLEMS OF THIS OVER PRICED HUNK OF RUSTED METAL. I WOULD CERTAINLY HATE TO SEE THEM GO THROUGH THE GRIEF I HAVE OWNING THIS VEHICLE! *NM
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
CHRYSLER CORPORATION HEADLIGHTS PROGRESSIVELY CLOUD OVER AND LIGHT OUTPUT IS REDUCED CREATING A DANGEROUS NIGHT DRIVING CONDITION. HAS NHTSA QUERIED CHRYSLER ABOUT THIS PROBLEM AND IS THERE ANY REACTION? *NM
HEADLIGHT LENS COVERS WERE REPLACED BY DEALER DUE TO BUBBLING OF THE PLASTIC THAT CAUSED SEVERE REDUCION INHEADLIGHT LUMINATION. THE COST TO ME WAS $644.00 FOR REPLACEMENT. THIS IS A SAFETY HAZARD THAT SHOULD NOT HAVE OCCURRED.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
ON A FEW SEPERATE OCCASIONS WHILE DRIVING MY 1996 CHRYSLER TOWN AND COUNTRY MY DAUGHTERS SEATBELT HAS JUST RELEASED WITHOUT ANY WARNING. DURING 3 SUDDEN STOPS THE SEATBELTS HAVE UNLATCHED BY THEMSELVES AND ONE TIME WHILE DRIVING DOWN THE ROAD MY SEATBELT CAME UNDONE AFTER I ADJUSTED MYSELF IN MY SEAT. WE JUST BOUGHT THIS VAN 2 MONTHS AGO. ALSO, WITHOUT WARNING THE BODY CONTROL MODULE TOOK OUT MY ENTIRE ELECTRICAL SYSTEM, INCLUDING MY RADIO. THERE SHOULD BE A SENSOR THAT IT IS GOING BAD BEFORE IT ACTUALLY GOES. EVEN AFTER GOING TO JACK POWELL DODGE TO HAVE IT ALL FIXED, THE HORN DOESN'T WORK , THE STEREO IS MESSING UP, THE INSTRUMENT CLUSTER IS MESSING UP, AND THE WINDSHIELD WIPERS DON'T SEEM TO WORK PROPERLY.
THIRD ROW SEAT BELT IS VERY DIFFICULT TO FASTEN BECAUSE OF ITS LENGTH, IT IS TOO SHORT EVEN ON A NORMAL SIZE OCCUPANT. THIS LEAVES THE OCCUPANT UN PROTECTED IN AN ACCIDENT.*AK CONSUMER HAD PROBLEMS UNBUCKLING SEAT BELT. IT TURNED OUT THAT THE BUCKLE AND THE SEAT BELT HAS TURNED 180 DEGREES, AND THE RELEASE BUTTON ENDED UP ON THE INSIDE INSTEAD OF THE OUTSIDE. *LA
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
WHILE DRIVING THE TRANSMISSION FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. TRANSMISSION WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. *AK THE HORN AIRBAG AND CRUISE CONTROL HAVE BEEN REPLACED. THE VEHICLE HAD BRAKE PROBLEMS. THE DEALER DETERMINED THAT THE FRONT BRAKES WERE AT 45% BUT THE REAR BRAKES WERE AT 70%. THE DEALER CLEANED AND ADJUSTED THE BRAKES. THE A/C FAILED, THE DEALER REPLACED THE FAN MODULE. THE POWER DOOR LOCKS FAILED. THE CD PLAYER DOESN'T WORK. THE LOW BEAM HEAD LIGHTS DO NOT PROVIDE ENOUGH LIGHT THEREFORE THE CONSUMER HAS TO LEAVE THE HIGH BEAMS ON TO SEE. THIS PROBLEM HAS BEEN CHECKED THREE TIMES BUT THE DEALER SAID THEY SEEM CORRECT. THE PASSENGER SEAT BROKE. THE STARTER FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. THE STEERING PUMP FAILED AND AS A RESULT THE STEERING WHEEL BECAME TIGHT WHEN MAKING TURNS. THE REAR HEATER LINES WERE LEAKING. THE WATER PUMP LEAKED. *NM
THE AIRCONDITIONER CONTINUES TO MALFUNCTION AFTER SEVERAL ATTEMPTS TO FIX IT BY MY MECHANIC. AFTER THE SECOND SETTING THE VAN BEGINS TO OVERHEAT.THE CLUTCH IN THE TRANSMISSION FAILED AFTER 63,500 MILES.*AK
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
TRANSMISSION STOPPED WORKED, ELECTRICAL CLUSTER WAVING BACK AND FORTH BEFORE AND AFTER TRANSMISSION REPAIR, NEWLY INSTALLED TRANSMISSION BROKE DOWN 5 DAYS AFTER INSTALLATION, REPAIR SHOP CLAIMS ELECTRICAL SYSTEM NOT WORKING PROPERLY AND IS CAUSE OF TRANSMISSION BREAKDOWN. *TR
WHILE VEHICLE WAS IN THE CAR WASH, THE LEFT REAR AXLE BROKE. THE DEALER DETERMINED THE REAR LEFT AXLE BROKE DUE TO RUST. *AK *JB
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
RADIO DOES NOT RECEIVE FM STATIONS, INTERIOR LIGHTS INTERMITTENTLY CAME ON WITH DOOR OPENING
SECTION OF METAL OF THE RIGHT FRONT WHEEL WELL STRUT SUPPORT HAS RUSTED AWAY.*AK
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
WHILE DRIVING THE REAR BRAKES CAUGHT ON FIRE WHICH ALSO CAUSED THE FLOOR OF THE VEHICLE TO CATCH ON FIRE. THE CONSUMER WAS ABLE TO EXIT THE ROADWAY AND THE FIRE WAS EXTINGUISHED. THE INSURANCE COMPANY RECOMMENDED A SHOP TO MAKE REPAIRS. THE SHOP ONLY REPLACED THE BRAKES AND FUEL TANK. THE VEHICLE TWO REAR TIRES WERE ALSO BURNED IN THE FIRE. *AK *CB *NLM
INSIDE SIDEWALL ON LEFT FRONT WHEEL SUDDENLY SPLIT AWAY. ON FOUR DIFFERENT OCCASIONS WHILE DRIVING THE TRANSMISSION SUDDENLY DOWNSHIPT WITHOUT ANY WARNING TO A LOWER GEAR CAUSING THE SPEED OF THE CAR TO IMMEDIATELY DROP FROM 65-70 MPH TO 50MPH OR LESS AND ON OTHER OCCASSION THE TRANSMISSION LOCKUP, PROBLEM DIAGNOSED AS RELAY CONTROL FOR TCM, REPLACED, TO NO AVAIL. TRANSMISSION LEAKS OIL AND OTHER FLUID, REPLACE SHAT SEAL,GASKET AND RESEALED PAN. REPLACE FUEL GAS TANK TO ACHIEVE RELIABLE FUEL GAUGE MEASUREMENT. STEERING LOCKS UP ESPECIALLY ON HARD LEFT TURN, REPLACE RACK AND PINION.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .