RoadVitals

1996 Chrysler Town And Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
938
Latest Aug 1, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
12
Latest Mar 13, 2006
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
14
1 currently open
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
84
27 injuries, 5 deaths reported

Overview

Our database contains 938 NHTSA owner-reported complaints for the 1996 Chrysler Town And Country, most frequently naming the fuel system, engine and transmission categories. 12 safety recalls have been issued covering this model year; 14 NHTSA investigations name it; and 154 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

12 campaigns cover this model year

View all 12

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
06E022000

SERVICE BRAKES, HYDRAULIC

Mar 13, 2006
7,440 units potentially affected
The defect: CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
The risk: LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
The remedy: AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
BRAKE PARTS, INC.View on NHTSA.gov
03E053000

FUEL SYSTEM, GASOLINE

Oct 24, 2003
68,563 units potentially affected
The defect: CERTAIN AFTERMARKET REPLACEMENT FUEL FILTERS, MODELS WIX FILTER PART NUMBERS 33576, 33577, 33734; NAPA FILTER PART NUMBERS 3576, 3577, 3734; AND CARQUEST FILTER PART NUMBERS 86576, 86577, 86734 USED ON 1996-2000 DAIMLERCHRYSLER TOWN & COUNTRY, DODGE CARAVAN, AND PLYMOUTH VOYAGER VEHICLES, CAN CAUSE THE FUEL LINES TO LEAK.
The risk: A POSSIBLE FIRE CAN OCCUR IN THE PRESENCE OF AN IGNITION SOURCE.
The remedy: WIX WILL NOTIFY ITS CUSTOMERS AND REPLACE THE FUEL FILTERS FREE OF CHARGE. NOTE: THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING NOVEMBER 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT WIX AT 704-864-6711.
WIX FILTERATION PRODUCTS DIVISIONView on NHTSA.gov
03E045000

EQUIPMENT

Sep 26, 2003
45,870 units potentially affected
The defect: AFTERMARKET REPLACEMENT FUEL FILTERS MANUFACTURED BETWEEN SEPTEMBER 17, 2002, AND JANUARY 20, 2003, SOLD UNDER THE BRAND NAMES LISTED ABOVE. THE FILTER MAY EXPERIENCE MALFUNCTION OF THE QUICK CONNECTOR EITHER BLOCKING FUEL FLOW TO THE ENGINE OR CAUSING A FUEL LEAK. THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS.
The risk: IF THIS CONDITION OCCURRED WHILE THE VEHICLE IS IN MOTION, THE ENGINE COULD STALL. ALSO, IN THE PRESENCE OF AN IGNITION SOURCE, THE FUEL LEAK COULD RESULT IN A VEHICLE FIRE.
The remedy: AFTERMARKET REPLACEMENT FUEL FILTERS FOR 1995-2000 SHORT WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 18232 AND DATE CODE 0237, 0249, OR 0252. REPLACEMENT FUEL FILTERS FOR 1995-2000 LONG WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 18230 AND DATE CODE 0237, 0249, 0251, OR 0304. REPLACEMENT FUEL FILTERS FOR 2001-2004 CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 28871 AND DATE CODE 0249. THESE PART NUMBERS AND DATE CODES APPEAR ON THE GOLD-TONE FILTER. DISTRIBUTORS AND RETAILERS WILL BE NOTIFIED TO ISOLATE AND RETURN AFFECTED INVENTORY. OWNERS WHO HAVE HAD THE FUEL FILTER SERVICED ON ONE OF THE APPLICABLE VEHICLES AFTER SEPTEMBER 17, 2002 SHOULD RETURN THEIR VEHICLE TO THE SERVICE FACILITY TO BE INSPECTED TO SEE IF THE FUEL FILTER THAT WAS INSTALLED IS ONE THAT IS INVOLVED IN THE RECALL. IF SO, THE OWNERS SHOULD HAVE THE FILTER REPLACED. TO RECEIVE A FULL REFUND PLUS THE COST OF POSTAGE, OWNERS SHOULD CUT THE CONNECTORS FROM THE HOSES, RINSE THE CONNECTORS AND RETURN THEM TOGETHER WITH PROOF OF THE AMOUNT PAID FOR THE REPLACEMENT PART AND LABOR, TO INTERCONTINENTAL AT INTERCONTINENTAL AUTO PARTS, INC., P.O. BOX 861, MAHWAH, NJ 07430, ATTN: FUEL FILTER RECALL. INTERCONTINENTAL WILL MAIL A FULL REFUND TO THE OWNER.
INTERCONTINENTAL AUTO PARTSView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

DP96014OpenDefect Petition

DEFECTIVE AIR BAG CRASH SENSOR

Opened Nov 14, 1996

CFAS SENT A FOLLOW-UP LETTER ON DECEMBER 12, 1996, TO CHANGE THE INTENT OF THE PETITION TO AIRBAG AGGRESSIVITY AND DEPLOYMENT VARIABILITY.NHTSA RECEIVED THE LETTER ON 12/12/96; ACCORDINGLY, THE PETITION DUE DAY WAS CHANGED TO APRIL 12, 1997.CFAS PETITIONED THE AGENCY TO CONDUCT AN INVESTIGATION TO DETERMINE WHETHER THE AIRBAG CRASH SENSOR AND/OR DEPLOYMENT SYSTEMS FOR THE 1991-92 CHEVROLET CORSICA/BERETTA, 1990-92 FORD TAURUS, AND 1994-96 CHRYSLER MINIVANS ARE DEFECTIVE.CFAS ALLEGE THAT INFORMATION ON LOW SPEED CRASHES HERE OCCUPANTS HAVE SUFFERED FATAL INJURIES SUGGESTS [THAT THE ABOVE VEHICLES] HAVE DEFECTIVE AIRBAG CRASH SENSOR AND/OR DEPLOYMENT SYSTEMS.

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
EA01007ClosedEngineering Analysis

AIR BAG CLOCKSPRING

Opened Feb 21, 2001
Closed Nov 22, 2002

There is no summary currently available

ELECTRICAL SYSTEMLed to recall 02V293000
PE00032ClosedPreliminary Evaluation

AIR BAG CLOCKSPRING

Opened Aug 8, 2000
Closed Feb 21, 2001

There is no summary currently available

AIR BAGSLed to recall 02V293000
RQ00008ClosedRecall Query

DC MINIVAN FUEL INJECTOR RAIL LEAK

Opened Mar 9, 2000
Closed Mar 18, 2002

There is no summary currently available

VEHICLE SPEED CONTROL:LINKAGESLed to recall 00V268000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 938
Driver assistanceEngine
Filed Aug 1, 2019

THE VECHILE STALLS WHILE DRIVING DOWN THE ROAD REGARDLESS OF WHETHER HIGHWAY/CITY STREET DRIVING, WHEN ATTEMPTING TO RESTART IT SOMETIMES IT STARTS RIGHT BACK UP AND OTHER TIMES IT DOESN'T..WHEN IT DOES THIS JUMPING THE VEHICLE DOES NOTHING. I HAVE SEEN LOTS OF PEOPLE ON THE CHRYSLER TOWN AND COUNTRY SITE BELOW WITH THE EXACT SAME PROBLEM: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T27257_DS554284 SOMETIMES WHEN ATTEMPTING TO RESTART IT THERE WILL BE A CLICK CLICK SOUND WHEN ITS NOT STARTING...

NHTSA ID
11240994
Incident
Jul 7, 2015
Mileage
150,000 mi
ElectricalPowertrain (other)
Filed Mar 16, 2015

TRANSMISSION STOPPED WORKED, ELECTRICAL CLUSTER WAVING BACK AND FORTH BEFORE AND AFTER TRANSMISSION REPAIR, NEWLY INSTALLED TRANSMISSION BROKE DOWN 5 DAYS AFTER INSTALLATION, REPAIR SHOP CLAIMS ELECTRICAL SYSTEM NOT WORKING PROPERLY AND IS CAUSE OF TRANSMISSION BREAKDOWN. *TR

NHTSA ID
10694614
Incident
Nov 30, 2011
Mileage
60,000 mi
ElectricalSteering
Filed Mar 14, 2015

MY MINIVAN HAS BEEN NOT WANTING TO START, THE SPEEDOMETER HAS BEEN JUMPING ALL OVER THE PLACE . I HAD MY FUEL PUMP AND FILTER REPLACED IN DECEMBER 2014 DUE TO IT NOT STARTING. NOW WITHIN THE LAST 2 WEEKS OR SO IT STARTED TO ACT LIKE IT WAS GOING TO DIE AS I WOULD BE DRIVING AND SOMETIMES IT WOULD JUMP OUT OF GEAR. ALL THIS LAST WEEK IT HAS BEEN GIVING ME PROBLEMS WITH STARTING AND EVERY TIME I WOULD GET OUT OF THE VAN IT WOULD SMELL LIKE SOMETHINGS BURNING. WHEN I TURN THE KEY TO START IT ALL YOU COULD HEAR IS A CLICK, TRY TO START IT A COUPLE MORE TIMES AND FINALLY GET IT TO START. TODAY IT WOULDN'T START NO MATTER HOW MANY TIMES I TRIED TO START IT. I OPEN THE HOOD AND LOOKED AT THE BATTERY AND ONE TERMINAL LOOKS LIKE IT IS BURNT. *TR

NHTSA ID
10694304
Incident
Mar 6, 2015
Mileage
247,424 mi
EngineFuel systemVisibility
Filed Aug 5, 2014

I WAS DRIVING ON THE HIGHWAY IN THE POURING DOWN RAIN WHEN MY WINDSHIELD WIPERS STOPPED WORKING, I COULD HEAR THE WINDSHIELD WIPER MOTOR STILL GOING BUT THE WIPER ARMS WOULD NOT MOVE. WE HAD PULLED OFF THE HIGHWAY BUT THERE WAS NOTHING AROUND FOR MILES. WE GOT BACK ON THE HIGHWAY AND MY SON WOULD PUSH THE WIPER ARM DOWN WHEN IT HAD WENT TO HIS SIDE SO WE COULD DRIVE A LITTLE FURTHER TO PULL OFF THE FREEWAY IN AN OCCUPIED AREA. IT HAD STOPPED RAINING AND AS WE WERE DRIVING THE ENGINE COMPLETELY DIED ON US, IT WOULD NOT START BACK UP. MY MINIVAN HAD TO BE TOWED FROM A TOWN OVER 50 MILES FROM WHERE WE LIVE. I HAD MY CHILDREN IN THE MINIVAN WITH ME AND IT WAS A REALLY TERRIFYING ORDEAL. *TR

NHTSA ID
10619029
Incident
Mar 1, 2014
Engine
Filed May 22, 2012

TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 25 MPH WHEN THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY ADVISED THE CONTACT THAT THE SERPENTINE BELT DETACHED FROM THE VEHICLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER A TOTAL OF SIX TIMES DUE TO THE RECURRING DETACHMENT OF THE SERPENTINE BELT. THE CONTACT STATED THAT THE SERPENTINE BELT WOULD DETACH WHENEVER THE WEATHER WAS RAINY OR IF IT BECAME WET. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 153,000.

NHTSA ID
10459270
Incident
Oct 14, 2009
Mileage
150,000 mi
Engine
Filed Jan 9, 2012

TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 40-50 MPH, THE VEHICLE VIBRATED AND JERKED VIOLENTLY. THE VEHICLE WAS TAKEN TO A LOCAL TIRE FACILITY WHERE THE TIRES WERE REPLACED, BUT FAILURE WAS LOCATED AT THE FRONT MOTOR MOUNT CONNECTOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 137,308.

NHTSA ID
10443183
Incident
Dec 27, 2011
Mileage
137,308 mi
Fuel system
Filed Dec 19, 2011

TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT FUEL RAIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 00V268000 (FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM). THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 230,000.

NHTSA ID
10440398
Incident
Dec 16, 2011
Mileage
230,000 mi
Suspension
Filed Nov 2, 2011
Crash reported1 injury reported

REAR AXLE SPIT IN TWO WHILE DRIVING AT 50 MPH ON BACK ROAD, LUCKY NOT ON HIGHWAY. TIRES SLAMMED INTO WHEEL WELLS, CAUGHT ON FIRE ALMOST, LOTS OF SMOKE. COULD NOT CONTROL VEHICLE WELL, AND WENT OFF THE ROAD AT APPROX 25 MPH AND HIT A BUNCH OF SMALL TREES, INJURED BOTH KNEES, REFUSED AMBULANCE TRANSPORT. CAR WAS TOWED TO MY GARAGE AND AXLE REPLACED WITH JUNKYARD PART AND VEHICLE IS BACK ON THE ROAD. SCARY INCIDENT ,COULD HAVE BEEN WORSE OR FATAL IF THIS HAPPENED ON A HIGHWAY INSTEAD OF A LOCAL ROAD. AXLE TUBE IS JUST THICK SHEET METAL, NOT REALLY AN IRON PIPE LIKE YOU WOULD THINK, VERY FLIMSY. HAVE NICE PICTURES IFYOU ARE INTERESTED. SHOULD RECALL THIS FLIMSY AXLE. *TR

NHTSA ID
10433974
Incident
Sep 16, 2010
Mileage
228,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

08-049-20

ELECTRICAL SYSTEM; EQUIPMENT

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.

3100519

STRUCTURE

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

3100619

EQUIPMENT; STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

31-003-19

EQUIPMENT

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

31-006-19

STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

3100319

STRUCTURE

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chrysler Town And Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2020000—
2019000—
2018010—
2017010—
20165215256.5
20153824156.6
20146364361.4
20136804257.2
20126345258.2
20117733254.6
20101,5565256.2
20097076255.2
20081,9397255.7
20072192153.3
20064314460.4
20058577761.8
20041676155.3
20032456361.5
20024048661.8
20014627359.0
20003067463.7
19993629865.3
199829610663.8
19973889664.3
1996Viewing938121463.3
1995584560.6
19941546663.5
1993214101262.5
1992135101361.7
199125101159.8
1990134145.9
1989121—
1988021—
1987021—
1986331—
1985021—
1984121—
1983200—
1982010—
1975020—
1974010—
1967110—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.