Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 1996 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 58 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 58, in the owner's own words
1996 CHRYLER TOWN AND COUNTRY SEAT BACK COLLAPSE IN REAR END COLLISION CAUSING CHILDREN IN SECOND ROW SEATS TO BE INJURED OR KILLED!
WHILE DRIVING THE TRANSMISSION FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. TRANSMISSION WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. *AK THE HORN AIRBAG AND CRUISE CONTROL HAVE BEEN REPLACED. THE VEHICLE HAD BRAKE PROBLEMS. THE DEALER DETERMINED THAT THE FRONT BRAKES WERE AT 45% BUT THE REAR BRAKES WERE AT 70%. THE DEALER CLEANED AND ADJUSTED THE BRAKES. THE A/C FAILED, THE DEALER REPLACED THE FAN MODULE. THE POWER DOOR LOCKS FAILED. THE CD PLAYER DOESN'T WORK. THE LOW BEAM HEAD LIGHTS DO NOT PROVIDE ENOUGH LIGHT THEREFORE THE CONSUMER HAS TO LEAVE THE HIGH BEAMS ON TO SEE. THIS PROBLEM HAS BEEN CHECKED THREE TIMES BUT THE DEALER SAID THEY SEEM CORRECT. THE PASSENGER SEAT BROKE. THE STARTER FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. THE STEERING PUMP FAILED AND AS A RESULT THE STEERING WHEEL BECAME TIGHT WHEN MAKING TURNS. THE REAR HEATER LINES WERE LEAKING. THE WATER PUMP LEAKED. *NM
DOORS LOCKED BY THEMSELVES, WITH THE KEYS IN THE IGNITION AND MY SON IN HIS CAR SEAT IN THE BACK SEAT. *PH
ELECTRICAL FIRE AFTER EXPERIENCING PROBLEMS WITH THE DASHBOARD LIGHT.
RADIO DOES NOT RECEIVE FM STATIONS, INTERIOR LIGHTS INTERMITTENTLY CAME ON WITH DOOR OPENING
BOTH POWER LOCKS ON SIDE DOORS DO NOT FUNCTION AND BOTH DOORS DO NOT LATCH SECURELY. DOORS CAN BE OPENED EVEN WHEN SECURITY ALARM IS ARMED.
DRIVER SIDE AIR BAG WARNING LAMP ILLUMINATED SO PROBABLY NOT WORKING, SPEED CONTROL WILL NOT ENGAGE, HORN SOUNDS WHEN THE STEERING WHEEL IS TURNED TO CERTAIN ANGLES WHILE DRIVING, FRONT WINDSHILED WIPER MAKES UNCOMMANDED START-UP AND SHUTS ITSELF DOWN, AUTOMATIC SEAT AND MIRROR ADJUSTMENT SETTINGS BECOME LOST ON A DAILY BASIS. CONTACTED DEALER AND THEY SAID THEY COULD FIX IT BUT WE WOULD BE RESPONSIBLE FOR THE CHARGE AND THEY WERE NOT SURE IT IF WOULD BE THE SAME PROBLEM AS WHAT IS BEING INVESTIGATED IN THE RECALL. WE HAD A COPY OF THE NOV. 6 PRESS RELEASE ABOUT THIS PROBLEM. I SPOKE TO THE DAIMLER CHRYSLER CORPORATE OFFICE ABOUT THIS AND THEY SAID THAT THE RECALL IS STILL PENDING. I FELT THAT YOU NEEDED TO HEAR ANOTHER REPORT OF THIS FAILURE. I HAVE SAFETY CONCERNS THAT THE AIR BAG IS NOT WORKING AND I HAVE NO HORN. THE VEHICLE HAS NOT BEEN REPAIRED AND THE SYMPTOMS ARE PRESENT NOW. THANK YOU! DT
CONSUMER BROUGHT VEHICLE IN FOR REPAIRS TO THE DASHBOARD LIGHTS. THE PROBLEM HAD FIXED WITH NO FURTHER DIFFICULTIES. TWO AND A HALF WEEKS LATER ON AUG 25 THE VEHICLE BURNED UP FROM A FIRE WHICH ORIGINATED FROM THE DASHBOARD AREA. THIS WAS AN ELECTRICAL FIRE THAT CAME ABOUT WITH OUT ANY WARNING. CONSUMER IS REQUESTING MONETARY REIMBURSEMENT FOR EXPENSES. THE VISOR HOOKS WERE REPLACED PRIOR TO INCIDENT. *JG
UPON STARTING VEHICLE POWER OPERATED WINDOW ON DRIVER'S SIDE AUTOMATICALLY GOES DOWN FACING THE GROUND. AT NIGHT CONSUMER THINKS NOTHNG IS BEHIND WHEN ACTUALLY LOOKING AT THE GROUND. CONSUMER FEELS THIS IS DANGEROUS. FRONT DRIVERS SEAT AUTOMATICALLY RECLINES BACK WHILE DRIVING. ONCE A SMALL CHILD WAS PINNED IN BEHIND FRONT SEAT AND THE BACK SEAT. WINDSHIELD WIPERS WORK INTERMITTENTLY, SOMETIMES THEY COME ON AND SOMETIMES THEY WON'T. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
WHEN DRIVING DRIVER'S SEAT MOVES BACK AND FORTH, NOT TAKEN TO DEALER AT THIS TIME.*AK
CONSUMER'S VEHICLE WAS INVOLVED IN A REAR END COLLISION THAT CAUSED DRIVER'S SIDE FRONT SEAT TO COLLAPSE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
THE ELECTRICAL GAUGES AND DIGITAL READOUT HAVE REPEATEDLY FAILED (7 TIMES) RESULTING IN NO WAY TO KNOW SPEED/MPH THE VEHICLE IS TRAVELING, WHETHER ENGINE IS OVERHEATING, GEAR THAT THE TRANSMISSION IS IN, CAR ALARM DOES NOT FUNCTION, ALL GAUGES ARE EITHER GIVING FAULTY READINGS OR NO READINGS AT ALL. THIS IS ONLY THE MOST OFTEN REPEATED PROBLEM. ADDITIONALLY, THERE HAVE BEEN NUMEROUS AND DIFFERENT PROBLEMS RESULTING IN OVERHEATING, 3 BATTERY REPLACEMENTS, PREMATURE REPLACEMENT OF BRAKES AND WHEEL CYLINDER, NUMEROUS OTHER PROBLEMS. VEHICLE CURRENTLY NOT FUNCTIONING DUE TO 7TH. FAILURE OF ELECTRICAL GAUGE PANEL, LIGHTS STAYING ON CAUSING BATTERY DRAIN AND FAILURE. USELESS TO RECHARGE THE BATTERY BECAUSE CONTINUOUS BURNING OF DASH PANEL LIGHTS WILL CONTINUE TO DRAIN BATTERY. NO CAR ALARM BECAUSE OF COMPUTER FAILURE.EHICLE *AK
CLOCK SPRING IS BAD. ALSO, AIR BAG WARNING LIGHT CAME ON. DEALER HAS REPLACED CLOCK SPRING.*AK DRIVER SIDE SLIDING DOOR DOES NOT UNLOCK DUE TO LATCH FAILURE. *YH
IN JUNE 1999 CONSUMER TOOK VEHICLE TO DEALER BECAUSE SIDE SLIDING DOOR WOULD NOT LOCK. DEALER FIXED PROBLEM. THEN, IN JANUARY 01 WHILE VAN WAS MOVING CONSUMER'S DAUGHTER REACHES FROM HER SEAT AND WAS ABLE TO PULL DOOR OPEN. CONTACTED DEALER, AND DEALER SAID THERE WAS A NEW SYSTEM THAT THEY COULD INSTALL FOR A HIGH PRICE OR THEY COULD INSTALL OLD SYSTEM FOR A CHEAPER PRICE. *AK
TRANSMISSION FAILED,A/C FAILED, WIPERS WOULDN'T SHUT OFF, SPORADIC ELECTRICAL FAILURES
VEHICLE CAUGHT ON FIRE, CLAIM # 20-5363-506. NLM
THE DRIVER'S SIDE POWER SEAT BROKE, CAUSING THE ENTIRE SEAT ASSEMLY TO ROTATE BACKWARDS ABOUT 20 DEGREES. THE VEHICLE WAS STOPPED AND THE ENGINE WAS NOT RUNNING. I GOT INTO THE DRIVERS SEAT THRU THE LEFT FRONT DOOR AND, AS I REACHED BACK TO GRAB THE SHOULDER BELT, THE SEAT ASSEMBLY LURCHED BACKWARDS. IT WAS AS IF THE SEAT HAD TURNED INTO A ROCKING CHAIR. THE SEAT BACK AND SEAT CUSHION WERE FIXED AT ABOUT A 90 DEGREE ANGLE, BUT THE WHOLE SEAT ASSEMBLY COULD BE ROTATED BACKWARDS ABOUT 20 DEGREES FROM THE VERTICAL. THE RECLINE AND TILT FEATURES STILL WORK, BUT THE SEAT WILL NOT MOVE ALL THE WAY BACK AND IT CANNOT BE RAISED OR LOWERED. I CHECKED UNDER THE SEAT AND THERE WERE SEVERAL PIECES OF WHAT LOOKED TO BE A SHATTERED METAL FLANGE OR BRACKET OF SOME TYPE. OBVIOUSLY, A PIECE OF THE SEAT ASSEMBLY HAD BROKEN WHICH WOULD ALLOW THE SEAT TO ROTATE BACKWARDS IF ONE PUSHED ON THE TOP OF THE BACKREST OR ACCELERATED QUICKLY WHILE SEATED IN THE MOVING VEHICLE. *AK
UPON REAR IMPACT CONSUMER DRIVERS SEAT BACK COLLAPSED AND AIR BAGS DID NOT DEPLOY, CONSUMERS SUSTAINED BROKEN FINGER, UNOCCUPIED CAPTAIN STYLE SEAT BROKE OUT OF ITS ANCHORING DURING ACCIDENT. NLM
WINDSHIELD WIPER BLADES TURNED ON BY THEMSELVES, AND DOOR WOULD NOT LATCH AT TIMES. ALSO, TRANSMISSION/ FUE LINES/GAS TANK, AND AIR CONDITIONER WENT OUT AND WERE REPLACED. AFTET WARRANTY EXPIRED, THERMOSTAT OVERHEATED, CAUSING A FIRE. OWNER SAID VEHICLE HAS BEEN A CONSTANT PROBLEM SINCE PURCHASING IT. *AK
AN ELECTRICAL SHORT CIRCUIT OCCURRED WITHIN THE INSTRUMENT PANEL MECHANISM, CAUSING THE WARNING LIGHTS ON THE DASH TO ILLUMINATE. ALSO WINDSHIELD WIPERS COME ON WITHOUT MANUAL OPERATION ,CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
DRIVER'S SIDE POWER SEAT MOTOR BROKE AWAY FROM THE BRACKET, CAUSING THE SEAT TO BE INOPERABLE. DEALER HAS INSPECTED THE VEHICLE, AND MANUFCTURER HAS BEEN NOTIFIED. *AK
ALL 5 DOOR LOCKS WILL UNLOCK BY THEMSELVES WHILE VEHICLE IS IN USE, CAUSING A SAFETY HAZARD. *AK
MULTI-FUNCTION SWITCH CONTROLS THE WIPERS AND TURN SIGNALS. THE MALFUNCTION CAUSSE THE WINDSHIELD WIPERS TO COME ON OCCASIONALLY WHEN THE TURN SIGNALS ARE USED. USUALLY AFTER THE TURN IS COMPLETED SURPRISING THE DRIVER AND CAUSING A LOSS OF ATTENTION BY THE DRIVER AS TO WHAT IS HAPPENING. THE MANUFACTURER IS AWARE OF THE PROBLEM BUT HAS NOT CHSEN TO FIX THE PROBLEM UNTIL THE CONSUMER BRINGS THE VEHICLE IN FOR REPAIR. THE MANUFACTURER IS AWARE THAT THEY HAVE INSTALLED A FAULTY PART AS EVIDENCED BY THE NHSTA SERVICE BULLETIN NUMBER: 08-36-95REVA, BUT WILL NOT REPLACE THE FAULTY PART AT NO EXPENSE TO THE OWNER.
THE CAPTAIN'S SEAT BEHIND THE FRONT PASSENGER'S SEAT DOES NOT REMAIN IN THE LOCKED POSITION, CAUSING THE SEAT TO BECOME UNSTABLE. *AK
WEATHER STRIP AT COWL COMING OFF.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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