Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2003 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 22 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER WAS DRIVING APPROXIMATELY 15 MPH WITH THE HEATED SEATS TURNED ON WHEN SHE WAS BURNED BY THE SEAT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 80,000.
PASSENGER SIDE ELECTRICALLY OPERATED DOOR DOES NOT LATCH AFTER CLOSING. DOOR DOES NOT ALWAYS DISPLAY TO DRIVER THAT IT IS NOT LATCHED. *TR
WE PURCHASED OUR 2003 TOWN AND COUNTRY IN 2008 WITHIN A FEW MONTHS OF OUR PURCHASE WE NOTICED THAT THE HATCHBACK NO LONGER OPENED USING THE KEY OR SOMETIMES THE DOOR DOES NOT OPEN OR CLOSE AND WE HAVE TO OPEN THE HATCHBACK MANUALLY OR TRY TO CLOSE THE DOOR MANUALLY AND AT TIMES THE DOOR WILL NOT CLOSE AND WE HAVE TO WAIT UNTIL IT IS READY TO SHUT WHICH IF YOU ARE IN A RUSH IN THE MORNING 5-10 MINUTES IS A WHILE TO WAIT ESPECIALLY WHEN YOU ARE TRYING TO GET KIDS OFF TO SCHOOL AND YOURSELF OFF TO WORK. *TR
TL*THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKES SQUEAKED AND PULSATED WHEN DEPRESSED. ALL OF THE BRAKES AND ROTORS WERE REPLACED. THE AIR CONDITIONER COMPRESSOR MADE A GRATING AND SCRAPING SOUND AND WAS REPLACED, ALONG WITH THE ALTERNATOR. THE CONTACT WAS AFRAID TO REMOVE THE KEY FROM THE IGNITION BECAUSE IT WOULD TAKE TEN MINUTES OF JIGGLING TO GET IT BACK IN AND START THE VEHICLE. THE VEHICLE WOULD MAKE A CLUNKING NOISE WHEN SHIFTING INTO GEAR. THE CYLINOID WAS REPLACED. THE GASKET AND SEAL ON THE WATER PUMP AND THE ACCESSORY BELT WERE REPLACED. THE CONTACT WAS INFORMED THAT THE WATER PUMP NEEDED TO BE REPLACED WITHIN SIX MONTHS. THE LIFTGATE WAS REPLACED AS WELL. THE FOLLOWING RECALLS WERE REFERENCED: NHTSA CAMPAIGN ID NUMBERS 03E053000 (FUEL SYSTEM, GASOLINE), 04V386000 (STEERING: HYDRAULIC POWER ASSIST HOSE, PIPING AND CONNECTIONS), 05V134000 (LATCHES:LOCKS:LINKAGES:HATCHBACK/LIFTGATE LOCK), AND 06E022000 (SERVICE BRAKES, HYDRAULIC). THE CURRENT AND FAILURE MILEAGES WERE 80,000. UPDATED 04-02-08 *BF THE WATER PUMP NEEDED TO BE REPLAED AFTER 1 YEAR AND 8 MONTHS. THE TRANSMISSION SOLENOID AND SEPERPENTIN BELT WERE REPLACED.
OUR DRIVER'S SIDE REAR DOOR COMES AJAR WHEN WE ARE TRAVELING AT HIGH SPEEDS EVEN THOUGH THE DOOR IS LOCKED. *TR
POWER LIFTGATE FAILURE. UNIT WILL OPEN WITH SWITCH OR KEY FOB, UNIT WILL NOT CLOSE. ATTEMPT TO CLOSE MANUALLY AND WILL NOT PULL DOWN. PUSHED UP AND THEN LIFTGATE RELEASED WITHOUT NOTICE. PERSONAL INJURY OR DEATH COULD HAVE RESULTED. TEMPERATURE OUTSIDE WAS APPROX 35 TO 40 DEGREES. ATTEMPTED SEVERAL TIME OVER PAST FEW DAYS WITH PROBLEM PERSISTING. DEALER STATES THAT IT IS NOT UNDER WARRANTY AND NO RECALL EXISTS. *JB
DT: THE CONTACT STATED THERE WAS NHTSA RECALL CAMPAIGN 05V134000 CONCERNING THE LATCHES, LOCKS, AND LINKAGES. HOWEVER, THE RECALL DID NOT CORRECT THE PROBLEM. THE VEHICLE HAD THE SAME PROBLEMS AGAIN. THE DEALER HAS BEEN CONTACTED, BUT REFUSED TO OFFER ANOTHER FREE REMEDY. ALSO , THE CONTACT HAD AN ONGOING PROBLEM WITH THE AUTOMATIC TRANSMISSION. IT SHIFTED IN AND OUT OF GEAR WHILE DRIVING. THE DEALERSHIP REPLACED THE TRANSAXLE ASSEMBLY AND THE TORQUE CONVERTER UNDER WARRANTY, BUT THIS DID NOT SOLVE THE PROBLEM. THE MANUFACTURER MADE ARRANGEMENTS FOR AN INSPECTOR TO SEE THE VEHICLE IN AN ATTEMPT TO DETERMINE THE SOURCE OF THE TRANSMISSION PROBLEM.*AK
WHEN USING THE AUTOMATIC DOOR CLOSURE OPTION WITH BOTH THE DRIVER AND PASSENGER SLIDING DOORS, THE DOOR WILL ONLY CLOSE TO WITHIN 5 INCHES AND THEN BOUNCE BACK OPEN. I HAVE TAKEN IT IN FOR WARRANTY WORK 3 TIMES AND THEY ARE UNABLE TO REPAIR IT, THEY HAVE REPLACED THE LATCHES AND REPLACED THE TRACK THING IT RUNS ON. *JB
DT: THE CALLER SAID THE WARNING LIGHTS ON DASHBOARD WILL COME ON AND THE SPEEDOMETER AND THE TACHOMETER WILL STOP WORKING. SHE SAID THAT SOMETIMES SHE HAS TO PULL OFF THE ROAD AND TURN THE VEHICLE OFF TO GET THE LIGHTS TO GO OFF, AND SOMETIMES THEY WILL NOT START. SHE SAID OCCASIONALLY VEHICLE WILL LOSE POWER WHEN THE LIGHTS COME ON AND SHE GETS OFF THE ROAD. DEALER REPLACED THE COMPUTER MODULE, BUT IT DID NOT FIX THE PROBLEM. MANUFACTURER TOLD HER THEY HAVE NOT SEEN THIS PROBLEM WITH ANY OTHER VAN. DEALER AND MANUFACTURER DO NOT KNOW WHAT IS THE CAUSE OF THE PROBLEM IS AND THEY CAN'T FIX IT. THE DEALER TOLD THE CALLER THAT OTHER VANS WERE BROUGHT IN FOR THIS PROBLEM, BUT THE CALLER'S VEHICLE WAS TAKEN TO DEALER FOR THIS PROBLEM THREE TIMES.*AK
UNABLE TO CLOSE DOOR LATCH PREVENTED DOOR FROM CLOSING AND UNABLE TO BE SAFLEY SECURE DOOR. PASSINGERS EXPOSED SINCE DOOR WOULD NOT CLOSE
CONTACT STATES: CHRYSLER, TOWN AND COUNTRY LX, HAD THIS VEHICLE FOR A LITTLE OVER A YEAR. THE ENTIRE DASH CONTROLS WILL NOT WORK. SECOND TIME THIS HAS HAPPENED, THIS HAS BEEN FIXED, BUT IT HAS HAPPENED AGAIN. THE VEHICLE MISFIRES WHEN IT START,S AND RPM GAUGE MOVES UP AND DOWN. SINCE MARCH THE VEHICLE HAS BEEN TAKEN TO THE DEALER, STOLTZ OF ST MARY'S, FOUR TIMES. SERVICE MANAGER SAID IT WAS FIXED YESTERDAY, YET IT STILL WASN'T FIXED. THE SERVICE MAN SAID HE DIDN'T KNOW WHAT WAS WRONG WITH THE VEHICLE. IT IS STILL UNDER THE WARRANTY.*AK *NM
RECEIVED RECALL NOTICE FOR UPPER POWER STEERING HOSE. WINDSHIELD WASHERS INOPERATIVE AT TIMES. UNABLE TO DUPLICATE PROBLEM. *BF NAR *JLS THE PARTS WEREN'T AVAILABLE FOR THE RECALL. THERE WAS A PROBLEM WITH THE SIDE WINDOW SWITCH AND THE INTERIOR LIGHT. *SC *JB
I WAS STOPPED AT A STOP SIGN. I PROCEEDED INTO AN INTERSECTION AND THE PASS FRONT CORNER OF MY VAN WAS IMPACTED. THE FORCE OF THE CRASH CAUSED ME, AS DRIVER, TO COME OUT OF MY SEATBELT AND I WAS THROWN OUT THE DOOR WHICH OPENED DURING THE CRASH DESPITE BEING LOCKED. I WAS THROWN TO THE PAVEMENT AND INJURED.*AK
WHILE PRESSING THE REMOTE TO OPEN THE DOOR, THE DOOR AND LATCHES FAILED TO WORK ON ITS OWN.. THE CONSUMER HAD THE VEHICLE INSPECTED AND THE MECHANIC INFORMED THE CONSUMER THAT THE PROBLEM COULD NOT BE DUPLICATED. PLEASE FILL IN ADDITIONAL INFORMATION.*JHB
THE REAR DRIVER DOOR WILL ONLY OPEN FROM THE OUTSIDE. THIS PROBLEM HAPPENED INTERMITTENTLY. *JB
MY 2003 CHRYSLER TOWN AND COUNTY WAS REAR-ENDED BY A SEMI WITH TRAILER. THE DRIVER'S SEATBACK BROKE AND FELL ON THE MIDDLE SEAT OCCUPANT. AFTER CRASH WAS OVER, I HAD TO UNBUCKLE AND GRAB SEAT AND PULL AS HARD AS I COULD TO GET IT OFF MY NEPHEW.*AK
THE VEHICLE WOULD NOT START. THE CONSUMER HAD TO USE THE BATTERY FROM ANOTHER VEHICLE. *LA THE CONSUMER STARTED TO HAVE PROBLEMS WITH A RATTLE IN THE DOOR, THE BRAKES SQUEAKED, THE AIR AND HEATING WOULD GO UP BY ITSELF, THE BACK AUTOMATIC HATCH WAS NOT WORKING AND WOULD COME OPEN WHILE THE VEHICLE WAS IN MOTION, THERE WAS A LOUD GRINDING WHEN THE VEHICLE WAS PLACED IN REVERSE DUE TO A FAULTY ACCUMULATOR AND THE CHECK ENGINE LIGHT HAD COME ON DUE TO THE TRANSMISSION SOLENOID PACK, THERE WAS A ROARING SOUND WHEN THE VEHICLE WAS IN MOTION, THE PASSENGER SIDE SEAT BELT WAS TANGLED AND THE DRIVERS SIDE SEAT BELT RETRACTOR WAS FAULTY, A COMPONENT WAS LOOSE IN THE DRIVERS SEAT BACK, THERE WAS NOISE IN THE SLIDING DOOR ON THE RIGHT SIDE, THE BRAKES SMELLED SMOKEY AND WERE SCRUBBING, THE CLIP ON THE CUP HOLDER WAS BROKEN AND THE BATTERY KEPT DYING AND WOULD NOT HOLD CHARGE. *SC *JB
AT HIGHWAY SPEEDS DRIVER'S SIDE SLIDING DOOR WILL OPEN BY ITSELF. ALSO, THE REAR HATCH WILL DO LIKEWISE. ONCE THE DOORS OPEN, THEY WILL NOT CLOSE MANUALLY OR AUTOMATICALLY FOR AT LEAST 45 MINUTES. *AK
(1) NO EVENT LEADING TO FAILURE (2) UPON ENTERING VEHICLE DRIVER SIDE AND SITTING DOWN OCCASIONALLY EITHER RIGHT OR LEFT SLIDER DOOR WILL OPEN. DOES NOT SEEM TO HAPPEN UNTIL I AM SEATED, THOUGH THAT MAY BE COINCIDENTAL AS I OPEN DOOR AND SIT IN ONE MOTION. IS OF NO REAL CONSEQUENCE BUT I AM CONCERNED THAT SITUATION WILL ONLY GET WORSE. (3) HAVE NOT GONE TO DEALERSHIP WITH PROBLEM YET. ONLY DRIVE VEHICLE ON OCCASION THAT IS 3000 MILES IN FIRST YEAR. I WILL BE MAKING AN APPOINTMENT BUT MUST GET DAY OFF WORK. *AK
VEHICLE WAS MOVING IN REVERSE AT A SPEED OF APPROXIMATELY 15 MPH WHEN IT HIT A POLE, CAUSING DRIVER'S SEAT TO COLLAPSE. ALSO, THE HANDLE WHICH WAS USED TO PUT SEAT BACK INTO THE CORRECT POSITION BROKE. SEAT WILL NOT GO BACK INTO AN UPRIGHT POSITION. *AK
REAR LIFTGATE HATCH OPENS ON ITS OWN. THERE IS NO INDICATION THAT LIFTGATE OPENED WHEN ENGINE IS ON OR OFF. DEALER HAS BEEN CONTACTED. *AK
YOU HAVE ADDRESSED YOUR SAFETY QUERY TO A MEMBER OF THE STAFF OF THE TRANSPORTATION SAFETY INSTITUTE. TSI, THE TRANSPORTATION SAFETY INSTITUTE, IS A TRAINING AGENCY. WE HAVE NO REGULATORY OR RESEARCH AUTHORITY.*AK I WOULD SUGGEST YOU ADDRESS YOUR AUTO SAFETY ISSUE TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION OF THE US DEPARTMENT OF TRANSPORTATION AS THE FEDERAL AGENCY RESPONSIBLE FOR AUTOMOTIVE SAFETY REGULATION. THEIR WEB SITE IS WWW.NHTSA.DOT.GOV. VERNON L. WITH, MANAGER HIGHWAY SAFETY DIVISION TRANSPORTATION SAFETY INSTITUTE -----ORIGINAL MESSAGE----- FROM: SAMUALLA PRY [MAILTO:[email protected]] SENT: WEDNESDAY, JULY 30, 2003 3:35 PM TO: WITH, VERN SUBJECT: MY VEHICLE- 2003 CHRYSLER TOWN AND COUNTRY MR. VERN, I AM HAVING SOME TROUBLE WITH COMMUNICATING WITH THE CHRYSLER CORPORATION IN REGARDS TO MY NEW VEHICLE. THE PASSENGERS FRONT SEAT SITS VERY HIGH AND MAY BE HAZARDOUS WHEN ENTERING AND LEAVING THE VEHICLE AS WELL AS IN AN AUTOMOBILE ACCIDENT. THE DEALER STATES THAT THIS IS "NORMAL" ALTHOUGH ANOTHER DEALER STATES IT APPEARS THAT THERE HAS BEEN A MIXING OF THE SEAT MOUNTS TO THE FLOOR OF THE VAN FOR THE DIFFERENT SEATS (POWER SIX WAY SEATS, POWER FOUR WAY SEATS, AND MANUAL). IF THERE IS AN ACCIDENT A PERSON COULD SUFFER SEVERE HEAD TRAUMA BECAUSE THEIR HEAD WOULD STRIKE THE TOP OF THE DOOR FRAME/ ROOF OF THE VAN. I WOULD LIKE TO KNOW THE DESIGN OF THE VEHICLE IN REGARDS TO AN ACCIDENT AND THE PASSENGERS DOOR AREA. COULD YOU PLEASE HELP ME IN REGARDS TO THIS. MY CONCERN IS THAT THERE MAY BE A PROBLEM WITH MY VAN, OR A NATIONWIDE PROBLEM WITH 2003 TOWN AND COUNTRY VANS WITH POWER SEATS AND SAFETY ISSUES. SINCERELY, SAMUALLA L. PRY- HENION 1800 LUZERN STREET SEASIDE, CA. 93955 (831) 394-4196 HOME (831) 596-4196 CELLULAR (408) 369-4147 WORK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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