Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
- NHTSA ID
- 11539482
- Incident
- Aug 6, 2023
Owner-reported complaints naming the other system, filed with NHTSA
Data refreshed
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above. Every record below is an owner-reported complaint about the 2003 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
THE FRONT BRAKE SYSTEM GETS HOT. I LOOSE STEERING, FRONT TIRE WOBBLES AND BRAKE STARTS SMOKING THE HOSE KINKS ALSO. *TR
REAR TIRE BLEW OUT, WHEN STOPPED TO ATTEMPT TO CHANGE THE TIRE, I WAS UNABLE TO GET SPARE TIRE TO RELEASE FROM ITS HOLDER UNDER THE CAR. TALKED W/ THE MECHANIC AND HE EXPLAINED THAT ALL OF THE MINIVANS SUFFER FROM THE RELEASE MECHANISM RUSTING IN PLACE AFTER A FEW YEARS CAUSING THE SPARE TO REMAIN LOCKED. ONLY REMEDY IS TO CUTOUT AND REPLACE THE ENTIRE SPARE TIRE ASSEMBLY.
FIRST THE DASHBOARD LIGHTS WENT DOWN TO O I WAS GOING 65 MILE PER HOUR WHEN THE LIGHTS ON THE DASHBORAD SAID 0 AS IF I DIDNOT HAVE GAS IN THE CAR IT SAID I WAS GOING 0 MILES PER HOUR WHEN IN FACT I WAS GOING 65 WITH THREE CHILDREN AND TOO ADULT IN THE CAR ALL OF A SUTTIN THE CAR STARTS OPERATING AGAIN THIS WENT ON FOR SEVERIAL MILES I WAS AFRAID FOR MY LIFE AS WELL AS THE PEOPLE WHO WAS IN THE CAR AT THE TIME A FINALLY GOT HOME AND THEN THE CAR WENT DEAD. *TR
A FEW MONTHS AFTER PURCHASING OUR 2003 TOWN AND COUNTRY WE NOTICED THAT THE SPEAKERS WOULD NOT WORK WHENEVER IT RAINED. WE TOOK THE CAR IN SEVERAL TIMES AND REPORTED THIS PROBLEM AND THEY TOLD US THAT THEY COULD NOT FIND THE PROBLEM AND TO BRING THE VAN BACK TO THE DEALERSHIP AS SOON AS WE HEAR THE SPEAKERS GO OUT. IT SOUNDS LIKE A REASONABLE REQUEST BUT WE CAN'T TAKE THE VAN BACK TO THEM AS SOON AS IT RAINS WE NEED TO BE AVAILABLE TO A BACK UP VEHICLE AND WE WOULD STILL HAVE TO BRING IT BACK FOR AN APPOINTMENT. IT IS A YEAR LATER AND WE ARE STILL DRIVING WITH A VEHICLE THAT HAS SPEAKERS THAT GO OUT EVERY SINGLE TIME IT RAINS. WE WERE TOLD THAT THIS PROBLEM IS COVERED UNDER THE ELECTRICAL WARRANTY WHICH IS WONDERFUL BUT WE NEED THIS ITEM TO BE REPAIRED THE SOUND IS VERY DISTRACTING AND CAN HAPPEN AT ANY MOMENT DURING A DOWNPOUR AND CAN STARTLE YOU AS YOU TRY TO FOCUS ON THE ROAD. *TR
TL*THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHAIN LINK TO THE HANDICAP RAMP IN THE VEHICLE FAILED. THE CHAIN BECAME WRAPPED AROUND THE ROTARY DEVICE ON THE FLOOR OF THE VEHICLE. WHEN THE DEVICE WRAPPED AROUND THE ROTARY, IT CAUSED THE FLOOR AND THE DOOR OF THE VEHICLE TO BEGIN SMOKING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 43,000.
IN JANUARY OF 2004, A LOCAL CHRYSLER DEALERSHIP REPLACED MY POWER STEERING PUMP AFTER IT WAS FOUND TO BE DEFECTIVE. THIS WAS DONE AT NO COST TO ME BECAUSE I WAS STILL COVERED UNDER THE 36,000 MILE WARRANTY (AT THE TIME THIS WAS COMPLETED, MY VEHICLE HAD 19,000 MILES ON THE ODOMETER). IN DECEMBER OF 2004, THE VEHICLE STARTED MAKING THE SAME NOISES DURING TURNING. IN JANUARY OF 2005, I WENT BACK TO THE SAME LOCAL DEALERSHIP TO HAVE THEM LOOK AT MY VEHICLE. I WAS TOLD THAT THE POWER STEERING PUMP THEY PUT IN 11 MONTHS EARLIER WAS ALSO DEFECTIVE AND SINCE I NOW HAD 47,000 MILES ON MY ODOMETER, THEY WOULD NOT BE REPLACING THE POWER STEERING PUMP FREE OF CHARGE. THEY HAVE ADMITTED THAT THE PART WAS DEFECTIVE AND SHOULD LAST LONGER THAN A YEAR BUT WOULD NOT BE PAYING TO REPAIR IT. *AK
OVER 20 MILES PER HOUR, CAR PAUSES FOR MORE THAN A NORMAL MINIVAN PERIOD OF TIME, PRIOR TO ACCELARATING. ALSO NOISE IS HEARD COMING FROM BELOW MINIVAN, WHEN ACCLING., THAT WAS NOT PRESENT UP TILL A COUPLE OF MONTHS AGO. DEALER SERVICE STATION CLAIMS THAT MINIVAN WAS TESTED AND PAUSE IN ACCL. IS NORMAL. NOISE STILL BE CHECKED OUT. IF SLOW GAPS IN ACCL. ARE NORMAL, THAN WHY DID THIS NOT HAPPEN FOR FIRST YEAR WE OWNED THE MINIVAN? WE'VE HAD RECALLED POWER STEERING HOSE CHANGED AS PER RECALL INSTRUCTIONS, POWER STEERING HAD, PRIOR TO RECALL, MADE EXTREME NOISES AT TIMES THAT WERE NOT NORMAL, HOSE REPLACEMENT SEEMS TO HAVE SOLVED THAT PARTICULAR PROBLEM. ALSO, IN PAST YEAR AND A HALF, HAD PROBLEM WAS A/C, AND ALSO DEFECTIVE FUEL PUMP. FINALLY, WHEN PURCHASING THE 2003 LIMITED OWN & COUNTRY, WAS TOLD BY REF. MATERIAL, THE WRITE-UP SALES LIT., & THE DEALER, THAT THE MEMORY UNIT COULD HAVE THE POWER ADJUSTABLE PEDALS PROGRAMMED INTO IT FOR MY WIFE & I'S DIFFERENT SETTINGS, AFTER 3 ATTEMPTS AND A MODULE REPLACEMENT BY SERVICE SHOP, TO LINK ADJ. PEDALS WITH MEMORY SWITCH, NOW THEY STATE THAT OUR 2003 MODEL WAS NOT EQUIPPED TO CONTROL THE PEDALS WITH MEM. SETTINGS?? WE REALLY THOUGHT WHEN PURCHASING THE TOWN & COUNTRY LIMITED, THAT WE WERE GETTING A TOP-NOTCH, QUALITY MINIVAN FOR THE NEAR $40,000 WE SAVED UP TO BUY IT!*AK
WHILE AT AN INTERSECTION, I HAD A POWER LOSS ON MY CHRYSLER TOWN AND COUNTRY. AFTER THE LOSS OF POWER I WAS UNABLE TO DO ANYTHING. I HAD TO SHUT THE VAN OFF WAIT 10 MINUTES AND THEN START IT UP AGAIN. AFTER RESTARTING IT WAS NOT SHIFTING CORRECTLY AND THE CHECK INGINE LIGHT THEN CAME ON. I TOOK IT BACK TO THE DEALERSHIP WHERE WE HAD BOUGHT IT 3 MONTHS AGO. THEY RAN A TEST ON THE VAN WHICH IT FAILED. IT FAILED THE TRANSMISSION TEST. KNOWING THAT THEY WILL NOT FIX IT. WHILE I WAS MAKING THE HOUR DRIVE TO THE DEALERSHIP THE LIGHT WENT OFF, THEY SAID WITHOUT THE LIGHT ON THERE IS NOTHING THEY CAN DO. I HAVE A 3 YEAR OLD DAUGHTER AND WILL BE HAVING MY SECOND CHILD NEXT MONTH. WHAT ARE THEY WILLING TO DO IF WE ALL GET KILLED BY THIS. THEY KNOW IT IS UNSAFE YET THEY WILL DO NOTHING!!*AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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