2003 Chrysler Town And Country Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2003 Chrysler Town And Country, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Steering5216.6%
- Electrical3812.1%
- Engine258.0%
- Airbags258.0%
- Transmission227.0%
- Interior & seats227.0%
- Visibility175.4%
- Brakes165.1%
- Body & structure154.8%
- Exterior lighting154.8%
- Fuel system134.2%
- Suspension113.5%
- Seat belts103.2%
- Other / unspecified92.9%
- Powertrain (other)72.2%
- Tires & wheels61.9%
- Heating & air conditioning51.6%
- Driver assistance51.6%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE POWER STEERING MADE A LOUD WINDING NOISE AND LOCKED UP. THE CONTACT STATED THAT THE ISSUE ONLY OCCURRED IN INCLEMENT WEATHER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 165,000.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
While driving the van in town it completely shut off. I was driving straight at 35 mph. It would not restart and had to be towed to service garage. When it shut off the first time all of the dash warning lights came on for a second then shut off. The garage said the ignition switch had to be replaced and the main computer. Then the Chrysler dealership had to flash the computer. They said they did and I drove the van 20 miles at 55 mph and it shut off again. No codes were shown when tested. I was able to get it started again after 20 minutes of sitting and tried to drive it again and it kept shutting off while driving 65 mph on the interstate. After several shut offs and finally getting it restarted I was able to get the van to a safe place to have it towed. Now it sits in my driveway because I am afraid to try and drive it again and get into a wreck when it shuts off because there is no warning at all. It just shuts off like someone turns off the key. This is a big safety issue and I am amazed it has not been addressed. I have seen a lot of people posting about their exact same issue with this van.
eLECTRICAL ISSUSES ILLINOIS AND INDIANNA POLICE RPORTS VEHICLE SHUT DOWN ON THE ROAD
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
While driving the van in town it completely shut off. I was driving straight at 35 mph. It would not restart and had to be towed to service garage. When it shut off the first time all of the dash warning lights came on for a second then shut off. The garage said the ignition switch had to be replaced and the main computer. Then the Chrysler dealership had to flash the computer. They said they did and I drove the van 20 miles at 55 mph and it shut off again. No codes were shown when tested. I was able to get it started again after 20 minutes of sitting and tried to drive it again and it kept shutting off while driving 65 mph on the interstate. After several shut offs and finally getting it restarted I was able to get the van to a safe place to have it towed. Now it sits in my driveway because I am afraid to try and drive it again and get into a wreck when it shuts off because there is no warning at all. It just shuts off like someone turns off the key. This is a big safety issue and I am amazed it has not been addressed. I have seen a lot of people posting about their exact same issue with this van.
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
THE AIRBAG ON THE PASSENGER SIDE BLEW UP. ON ROBIN HOOD RD WHEN CAR WAS ALMOST STOPPED FOR A TRAFFIC LIGHT ON BUENA VISTA RD. WHEN THE AIRBAG BLEW UP WITH MY DAUGHTER-IN-LAW IN THAT SEAT. CALLING CHRYSLER THEY SAID THERE WAS NO RECALL ON IT AND THEY WOULD DO NOTHING BECAUSE OF THE AGE OF THE CAR. A MONTH EARLIER I SPENT $2000 ON REPAIRS ON THIS CAR AND NOW IT IS USELESS. STARTING THE CAR IT SMELLS LIKE IT'S GOING TO CATCH ON FIRE. THE CAR WAS IN MOTION AND ALMOST AT A COMPLETE STOP FOR A TRAFFIC LIGHT WHEN THE AIRBAG EXPLODED WHICH WAS VERY SCARY. WHEN I FIRST CALLED CHRYSLER THEY ASK THE LOCATION OF THE CAR AND LED ME TO BELIEVE SOMEONE FROM CHRYSLER WOULD EXAMINE THE THE VAN AND THEN A WEEK LATER CALLING I FOUND OUT THEY WERE DENYING ANYTHING BECAUSE OF THE AGE OF THE CAR. I AM A SENIOR CITIZEN AND THIS ISN'T FAIR AS I HAVE KEPT UP REPAIRS ON THE CAR AND IT'S OBVIOUS THAT THERE ARE NO DENTS OR THAT HAS NOT BEEN IN ANY TRAFFIC ACCIDENTS.
PLEASE NOTE THAT MY MOTHER'S AIRBAG DETONATED ON IT'S ON WHILE SHE WAS DRIVING HOME. SHE HAD BROUGHT THE VEHICLE IN TWICE AS YOU CAN SEE FROM THE ATTACHED DOCUMENTATION. GANDRUD AND CHRYSLER ARE REFUSING TO REPAIR THE FAULTY AIR BAG. MY MOTHER'S CAR IS NOT DRIVE-ABLE WITHOUT A HORN PER OUR UNDERSTANDING AND A DANGER TO HER WITHOUT SAID AIR BAG. WE NEED YOUR HELP AS THESE SEEMS TO BE SUCH AN INJUSTICE ESPECIALLY WHEN SHE IS NOT GOING AFTER THEM FOR DAMAGES TO HER FOR BEING WHIPPED AROUND IN HER CAR. SHE JUST WANTS HER CAR REPAIRED AND THE DEFECTIVE AIRBAG REPLACED. WE PRAY YOU CAN HELP US GET ANSWERS.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE VEHICLE WAS TURNED ON AND IN THE PARK POSITION ON A SLIGHT SLOPE WHEN IT BEGAN TO ROLL BACKWARDS. THE CONTACT WAS REMOVING ITEMS FROM THE PASSENGER SIDE DOOR WHEN THE VEHICLE STARTED TO ROLL. THE INSURANCE INVESTIGATOR STATED THAT THE VEHICLE HAD A FALSE PARK DEFECT, WHICH MEANS THAT THE VEHICLE WOULD SLIP OUT OF THE PARK POSITION INTO REVERSE WITHOUT WARNING. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
--HEADLIGHTS HAVE GONE OUT OVER 12 TIMES IN THE LAST 2 WEEKS. YOU HAVE TO TURN THE SWITCH ON AND OFF FOR LIGHTS TO COME BACK ON, AND SOMETIMES A SECOND FAILURE HAPPENS A MOMENT LATER. TODAY I NOTICED THE PARKING LIGHTS WERE ONE, EVEN WITH THE SWITCH IN THE OFF POSITION. TURNING THE SWITCH ON AND OFF CORRECTED THAT INCIDENT FOR NOW. --ALSO HAVE EXPERIENCED TRANSMISSION FAILING TO ENGAGE AFTER COMING TO A STOP. HAPPENED A FEW TIMES IN THE LAST MONTH. IT WILL ENGAGE AFTER MOVING IT TO PARK, THEN BACK TO DRIVE. *TR
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER WAS DRIVING APPROXIMATELY 15 MPH WITH THE HEATED SEATS TURNED ON WHEN SHE WAS BURNED BY THE SEAT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 80,000.
PASSENGER SIDE ELECTRICALLY OPERATED DOOR DOES NOT LATCH AFTER CLOSING. DOOR DOES NOT ALWAYS DISPLAY TO DRIVER THAT IT IS NOT LATCHED. *TR
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE LIFTGATE WINDOW EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 290,000.
FIRST INCIDENT 12/02/2011, APPROX 10:00AM, TEMPERATURE APPROX 40 DEGREES F, LOCATED NEW RICHMOND, OH 45157 - WHILE SITTING AT STOP SIGN REAR WINDOW/GLASS EXPLODED LEAVING A (APPROX) 1 FOOT HIGH BY 4 FOOT WIDE HOLE IN CENTER OF GLASS. REAR GLASS WAS COMPLETELY CRACKED/SPIDERED ALL THROUGHOUT WINDOW. REAR DEFROST NOT ON. POLICE CALLED TO SCENE, LOOKED IN AND AROUND VEHICLE BUT NOT OBJECTS FOUND THAT MIGHT HAVE HIT THE WINDOW. JUST EXPLODED ON ITS OWN. NO PRIOR REPLACEMENT AS FAR AS WE KNOW. WINDOW REPLACED AND PAID FOR BY INSURANCE COMPANY UNDER COMPREHENSIVE COVERAGE.SECOND INCIDENT 12/11/2011, 8:00PM, TEMPERATURE 34 DEGREES F, LOCATED NEW RICHMOND, OH 45157 - VAN PARKED IN FRONT OF HOME. HEARD A SMALL EXPLOSION WITH GLASS SHATTERING. FOUND REAR WINDOW/GLASS EXPLODED AGAIN ALMOST EXACTLY AS IT DID BEFORE. TEMPERATURE 34 DEGREES F. SIZE OF HOLE IS ABOUT THE SAME (APPROX) 1 FOOT HIGH BY 4 FOOT WIDE HOLE IN CENTER OF WINDOW. NO OBJECTS FOUND AROUND OR INSIDE THE VAN THAT MAY HAVE STRUCK THE REAR WINDOW/GLASS. WILL CONTACT INSURANCE COMPANY IN THE MORNING. *TR
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
AUGUST 25, 2014 MY FATHER WAS DRIVING HIS 02 CHRYSLER TOWN AND COUNTRY 2WD 3.3L FLEX. WHEN THE BRAKE PEDAL STARTED GOING LOWER AND LOWER TELL THE WAS NO BRAKE PEDAL JUST WENT TO THE FLOOR HE MADE IT HOME THANK GOD! AND HE TOLD ME I STARTED LOOKING FOR LEAKS NO LEAKS ANY WERE L. I CHANGED THE MASTER CYLINDER, BY THE NEXT DAY AIR WAS BACK IN THE SYSTEM SO IV HAD CALIPERS SUCK AIR WITH OUT LEAKING BEFORE SO I CHANGED THEM STILL THE SAME PROBLEM, SO I LOOKED THAT PROBLEM UP ONLINE FOUND TONS OF PEOPLE WITH THE SAME PROBLEM, MOST OF THE DISCUSSIONS ENDED WITH THE PEOPLE REPLACING THE HYDRAULIC CONTROL UNIT FIXES THE PROBLEM. WELL I LOOK ONLINE FOR A CONTROL UNIT AUTO STORES DO NOT HAVE DEALER SHIPS DO NOT HAVE THIS PART MOPAR CAN NOT FIND BECAUSE IT DON'T EXIST NO MORE. SO NOW IM STUCK WITH AN UNSAFE VEHICLE TO DRIVE AND NO REPLACEMENT PARTS OR RECALLS THIS SHOULD BE A RECALL THESE VEHICLES ARE UNSAFE TO DRIVE ON THE ROADS AND THERE IS NO REPLACEMENT PARTS. IM SURE THERE ALREADY HAS BEEN ACCIDENTS FROM THIS PROBLEM AND THE LONGER THEY WAIT TO RECALL IT THE MORE THERE WILL BE AND THEY COULD BE DEADLY. *TR
THE FRONT BRAKE SYSTEM GETS HOT. I LOOSE STEERING, FRONT TIRE WOBBLES AND BRAKE STARTS SMOKING THE HOSE KINKS ALSO. *TR
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJURIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSY
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE LIFT GATE OPENED INDEPENDENTLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN DRIVING AT NIGHT, THE HEADLIGHT BEAMS WERE VERY DIM AND THE ROAD VISIBILITY WAS VERY POOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
AS I WAS DRIVING (AT NIGHT) MY HEADLIGHTS WENT COMPLETELY OFF FOR APPROXIMATELY 3SECONDS--I SLOWED DOWN BECAUSE I COULDN'T SEE A THING. IT WAS PRETTY SCARY, BUT I HANDLED IT. *TR
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY STALLED AND SMOKE WAS SEEN FROM UNDER THE HOOD. AFTER LIFTING THE HOOD, THE CONTACT DISCOVERED FLAMES COMING FROM THE FUEL INJECTION WIRING HARNESS. THE CONTACT INDICATED THAT THE FUEL INJECTION WIRING HARNESS BECAME MELTED DURING THE INCIDENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.
THE VAN WAS MODIFIED BY BRAUN CORPORATION. AN AFTER MARKET FUEL TANK WITH AN UNSTABLE AND UNSAFE FUEL PUMP MOUNT (THEY MODIFIED THE TANK WHICH IS NOT A CHRYSLER TANK AND PUT A MOUNTING O-RING IN PLACE OF THE STANDARD LOCKING MECHANISM) IS THE ISSUE. IT FAILS ABOUT EVERY 4 YEARS AND CAUSES A CHECK ENGINE LIGHT AND FUEL CAN SPILL OR LEAK OUT OF THE TOP OF THE TANK WHEN YOU FILL THE TANK. WHEN THE SEAL FAILS, GAS FUMES ENTER THE CABIN. CONTACT FOR DETAILED INFORMATION AND HEAVY FREQUENCY OF REPEATED REPAIRS ON THIS AND MANY OTHER VEHICLES JUST LIKE THIS ONE. GIBSON AUTO ELECTRIC 211 SE 11TH AVE PORTLAND, OR 97214 (503) 231-4100. *TR
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
eLECTRICAL ISSUSES ILLINOIS AND INDIANNA POLICE RPORTS VEHICLE SHUT DOWN ON THE ROAD
I PURCHASED A HANDICAP ACCESSIBLE VAN WITH A LOWERED FLOOR. THE REAR LEAF SPRINGS ARE ATTACHED TO THE FRAME WITH BRACKETS. THESE BRACKETS ARE LOWER THAN THE FLOOR LEAVING ABOUT 3.25 TO 3.5 INCHES OF CLEARANCE TO THE ROAD. I CONSIDER THIS LOW CLEARANCE AS A POTENTIAL SAFETY HAZARD AND IT WILL ALSO PREVENT ACCESS TO A DRIVEWAY WHERE THE VEHICLE IS TO BE USED. ARE THERE REGULATIONS OR LAWS GOVERNING VAN CONVERSION ROAD CLEARANCE? *TR
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJURIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSY
2003 TOWN & COUNTRY SEATBELT HARNESS BREAKS OFF FROM SIDE OF THE CAR WITHOUT ANY CAR IMPACT. CAR WAS PARKED.HAD THERE BEEN A FORCEFUL IMPACT, I THINK DRIVER WOULD HAVE BEEN THROWN THROUGH THE WINDSHIELD. INSIDE PORTION OF PLASTIC PIECE THAT HOUSES THE SCREW THAT IS SCREWED INTO THE SIDE HAS HAIRLINE CRACKS. *TR
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
THE FRONT BRAKE SYSTEM GETS HOT. I LOOSE STEERING, FRONT TIRE WOBBLES AND BRAKE STARTS SMOKING THE HOSE KINKS ALSO. *TR
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UNKNOWN SPEEDS, THE CONTACT HEARD AN ABNORMAL RUMBLING NOISE WHILE SHIFTING GEARS. PRIOR TO THE FAILURE, AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS AND REFERRED HER TO NHTSA. THE FAILURE MILEAGE WAS 200,000.
ENGINE WILL DIE AT A STOP SIGN. ENGINE WILL ALSO DIE WHILE COASTING BETWEEN 30 TO 65 MPH. THERE IS NO WARNING SIGNS WHEN THIS OCCURS. OBVIOUSLY POWER STEERING WILL BE LOST INSTANTLY. POWER BRAKES WILL ALSO FADE AFTER THREE APPLICATIONS. AFTER BRINGING THE CAR TO A FULL STOP OR PLACING THE GEAR SHIFT LEVER TO NEUTRAL AND CRANKING THE ENGINE IT WILL RE-START. THIS IS AN INTERMITTENT PROBLEM SINCE 2009. CHRYSLER DEALERS ARE UNABLE TO PIN POINT THE PROBLEM DUE TO LACK OF ENGINE SERVICE CODES. OVER TIME THEY HAVE CHANGED FUEL FILTERS, THROTTLE BODY CLEANING, TUNE UPS, CRANKSHAFT POSITION SENSOR REPLACEMENT, BCM RE-LEARN ETC. INTERNET BLOGS INDICATE THIS IS A COMMON PROBLEM WITH CHRYSLER MINI VANS. SOME TECHNICIANS ATTRIBUTE IT TO ELECTRICAL HARNESS SHORTING. I WONDER IF THERE ARE ANY SAFETY RECALLS OR SERVICE BULLETINS ISSUED BY CHRYSLER. AS OF THIS DATE THE PROBLEM IS ONGOING, ENGINE STALL IS A DAILY OCCURRENCE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
REAR TIRE BLEW OUT, WHEN STOPPED TO ATTEMPT TO CHANGE THE TIRE, I WAS UNABLE TO GET SPARE TIRE TO RELEASE FROM ITS HOLDER UNDER THE CAR. TALKED W/ THE MECHANIC AND HE EXPLAINED THAT ALL OF THE MINIVANS SUFFER FROM THE RELEASE MECHANISM RUSTING IN PLACE AFTER A FEW YEARS CAUSING THE SPARE TO REMAIN LOCKED. ONLY REMEDY IS TO CUTOUT AND REPLACE THE ENTIRE SPARE TIRE ASSEMBLY.
I HAD A SPARE TIRE CARRIER NOT LOWER THE SPARE TIRE DOWN ON MY 2003 CHRYSLER TOWNE AND COUNTRY, WHEN I WAS STUCK ON A COUNTRY ROAD WHERE THERE WAS NO HOUSES FOR MILES AND THERE WAS NO CELL SERVICE AVAILABLE. I WAS STUCK WITH MY 2 VERY YOUNG AND SEVERELY AUTISTIC CHILDREN AND UNABLE TO GET ASSISTANCE. AFTER PULLING AND TUGGING ON THE SPARE TIRE FOR AN HOUR AS TO TRY AND GET IT TO RELEASE IN THE DANGEROUS SITUATION I WAS IN, THE SPARE TIRE DROPPED WITHOUT ANY WARNING AND JUST MISSED HITTING ME IN THE HEAD. I WAS THEN ABLE TO CHANGE THE FLAT TIRE AND TRAVEL BACK HOME. I HAVE BEEN TRYING TO GET A REPLACEMENT SPARE TIRE CARRIER FROM CHRYSLER SINCE IT WAS ORDERED ON 10/19/09. EACH MONTH THEY KEEP TELLING ME IT IS SCHEDULED FOR RELEASE IN ANOTHER MONTH. THE LAST DATE THEY TOLD ME FOR A RELEASE DATE WAS 12/14/09. WHEN I CALLED FOR A STATUS TODAY, 12/15/09, I WAS TOLD IT WAS PUSHED BACK FOR RELEASE ON 1/27/10. I HAVE BEEN IN CONTACT WITH CHRYSLER DIRECTLY, REFERENCE NUMBER: 19075470 EMAIL CASE NUMBER: 2373440 REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM6735841I25261L0KM& AND THEY HAVE BEEN OF NO HELP. MY WIFE IS FORCED TO DRIVE OUR HANDICAPPED CHILDREN BACK AND FORTH TO THERAPY IN A VERY RURAL AREA WITH NO CELL SERVICE WITH NO SPARE TIRE. CHRYSLER IS CREATING A VERY DANGEROUS SITUATION FOR MY FAMILY BY FAILING TO SUPPLY A REPLACEMENT PART. LIKEWISE I WAS ALMOST SEVERELY INJURED FROM THE ORIGINAL FAILURE OF THE PART AS DESCRIBED ABOVE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY OFFENSIVE BAD ODOR FROM THE INTERIOR CARPET OF THE VEHICLE. THE DEALER DIAGNOSED THAT THE A/C CONDENSOR HAD A LEAK FROM THE DRIP PIPE AT THE FIREWALL. THE LEAK WAS FLOWING INTO THE VENT OPENING AND CAUSING MOLD TO GROW ON THE INTERIOR CARPET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
TL*THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKES SQUEAKED AND PULSATED WHEN DEPRESSED. ALL OF THE BRAKES AND ROTORS WERE REPLACED. THE AIR CONDITIONER COMPRESSOR MADE A GRATING AND SCRAPING SOUND AND WAS REPLACED, ALONG WITH THE ALTERNATOR. THE CONTACT WAS AFRAID TO REMOVE THE KEY FROM THE IGNITION BECAUSE IT WOULD TAKE TEN MINUTES OF JIGGLING TO GET IT BACK IN AND START THE VEHICLE. THE VEHICLE WOULD MAKE A CLUNKING NOISE WHEN SHIFTING INTO GEAR. THE CYLINOID WAS REPLACED. THE GASKET AND SEAL ON THE WATER PUMP AND THE ACCESSORY BELT WERE REPLACED. THE CONTACT WAS INFORMED THAT THE WATER PUMP NEEDED TO BE REPLACED WITHIN SIX MONTHS. THE LIFTGATE WAS REPLACED AS WELL. THE FOLLOWING RECALLS WERE REFERENCED: NHTSA CAMPAIGN ID NUMBERS 03E053000 (FUEL SYSTEM, GASOLINE), 04V386000 (STEERING: HYDRAULIC POWER ASSIST HOSE, PIPING AND CONNECTIONS), 05V134000 (LATCHES:LOCKS:LINKAGES:HATCHBACK/LIFTGATE LOCK), AND 06E022000 (SERVICE BRAKES, HYDRAULIC). THE CURRENT AND FAILURE MILEAGES WERE 80,000. UPDATED 04-02-08 *BF THE WATER PUMP NEEDED TO BE REPLAED AFTER 1 YEAR AND 8 MONTHS. THE TRANSMISSION SOLENOID AND SEPERPENTIN BELT WERE REPLACED.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
THE AIRBAG ON THE PASSENGER SIDE BLEW UP. ON ROBIN HOOD RD WHEN CAR WAS ALMOST STOPPED FOR A TRAFFIC LIGHT ON BUENA VISTA RD. WHEN THE AIRBAG BLEW UP WITH MY DAUGHTER-IN-LAW IN THAT SEAT. CALLING CHRYSLER THEY SAID THERE WAS NO RECALL ON IT AND THEY WOULD DO NOTHING BECAUSE OF THE AGE OF THE CAR. A MONTH EARLIER I SPENT $2000 ON REPAIRS ON THIS CAR AND NOW IT IS USELESS. STARTING THE CAR IT SMELLS LIKE IT'S GOING TO CATCH ON FIRE. THE CAR WAS IN MOTION AND ALMOST AT A COMPLETE STOP FOR A TRAFFIC LIGHT WHEN THE AIRBAG EXPLODED WHICH WAS VERY SCARY. WHEN I FIRST CALLED CHRYSLER THEY ASK THE LOCATION OF THE CAR AND LED ME TO BELIEVE SOMEONE FROM CHRYSLER WOULD EXAMINE THE THE VAN AND THEN A WEEK LATER CALLING I FOUND OUT THEY WERE DENYING ANYTHING BECAUSE OF THE AGE OF THE CAR. I AM A SENIOR CITIZEN AND THIS ISN'T FAIR AS I HAVE KEPT UP REPAIRS ON THE CAR AND IT'S OBVIOUS THAT THERE ARE NO DENTS OR THAT HAS NOT BEEN IN ANY TRAFFIC ACCIDENTS.
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, HE ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL BUT THE VEHICLE DID NOT RESPOND. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY APPLYING THE BRAKES BUT WHEN HE REMOVED HIS FOOT FROM THE BRAK PEDAL, THE VEHICLE RAPIDLY ACCELERATED TO 60 MPH AS IF THE CRUISE CONTROL FUNCTION HAD STILL NOT DEACTIVATED. THE CONTACT SHUT OFF THE ENGINE AND WHEN RESTARTED, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 210,500.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .