Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2003 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE LIFTGATE WINDOW EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 290,000.
FIRST INCIDENT 12/02/2011, APPROX 10:00AM, TEMPERATURE APPROX 40 DEGREES F, LOCATED NEW RICHMOND, OH 45157 - WHILE SITTING AT STOP SIGN REAR WINDOW/GLASS EXPLODED LEAVING A (APPROX) 1 FOOT HIGH BY 4 FOOT WIDE HOLE IN CENTER OF GLASS. REAR GLASS WAS COMPLETELY CRACKED/SPIDERED ALL THROUGHOUT WINDOW. REAR DEFROST NOT ON. POLICE CALLED TO SCENE, LOOKED IN AND AROUND VEHICLE BUT NOT OBJECTS FOUND THAT MIGHT HAVE HIT THE WINDOW. JUST EXPLODED ON ITS OWN. NO PRIOR REPLACEMENT AS FAR AS WE KNOW. WINDOW REPLACED AND PAID FOR BY INSURANCE COMPANY UNDER COMPREHENSIVE COVERAGE.SECOND INCIDENT 12/11/2011, 8:00PM, TEMPERATURE 34 DEGREES F, LOCATED NEW RICHMOND, OH 45157 - VAN PARKED IN FRONT OF HOME. HEARD A SMALL EXPLOSION WITH GLASS SHATTERING. FOUND REAR WINDOW/GLASS EXPLODED AGAIN ALMOST EXACTLY AS IT DID BEFORE. TEMPERATURE 34 DEGREES F. SIZE OF HOLE IS ABOUT THE SAME (APPROX) 1 FOOT HIGH BY 4 FOOT WIDE HOLE IN CENTER OF WINDOW. NO OBJECTS FOUND AROUND OR INSIDE THE VAN THAT MAY HAVE STRUCK THE REAR WINDOW/GLASS. WILL CONTACT INSURANCE COMPANY IN THE MORNING. *TR
ON 2003 CHRYSLER TOWN AND COUNTRY LXI I HAD TO REPLACE THE BLOWER MOTOR RELAY LAST YEAR. NOW THE MODE DOOR ACTUATOR SEEMS TO HAVE FAILED! I CAN NOT CHANGE THE AIR BLOWING THROUGH THE DASH VENTS TO DEFROST. THIS IS THE SECOND TIME THIS CHRYSLER MODEL HAS HAD DEFROSTER PROBLEMS! TWO SEPARATE PARTS FAILED, ONE THIS YEAR AND ONE (BLOWER MOTOR) LAST YEAR. THIS SEEMS TO BE A COMMON PROBLEM WITH CHRYSLER VANS AND NO RECALL? FOR NOT HAVING DEFROSTERS? *TR
REAR DOWN CLOSE ON ITS OWN, WINDOW SHATTERED. *TR
WE ARE THE ORIGINAL OWNER OF A 2003 CHRYSLER T & C. IN AUGUST, 2009, MY WIFE BEGAN EXPERIENCING PROBLEMS WITH THE WINDOW MOTOR SUDDENLY BECOMING INOPERABLE FOR A SHORT PERIOD OF TIME, THEN SUDDENLY WORKING AGAIN. ONE DAY, AS I WAS DRIVING THE VAN, THE CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY PARKED THE VEHICLE. AFTER A FEW DAYS, THE CAR RESTARTED AND THE CHECK ENGINE LIGHT WENT OFF. HOWEVER, ON AUGUST 20, THE CHECK ENGINE LIGHT CAME ON WHILE I WAS LEAVING A CONFERENCE. AFTER LESS THAN MILE, THEN VAN BEGAN SHUDDERING, THE LIGHTS BEGAN BLINKING THEN THE VEHICLE DIED. I WAS TRAVELING AT APPROXIMATELY 40 MPH WHEN THIS OCCURRED. THE VAN WOULD NOT RESTART, IN FACT THE ONLY THING I RECEIVED WAS A CLICK. I HAD THE CAR TOWED HOME AND AGAIN LEFT ALONE. THIS TIME, THE WHEN I TURNED THE KEY, THE RESPONSE WAS JUST A CLICK. ALSO, THERE WAS AN ELECTRICAL DRAIN THAT CAUSED ME TO REPLACE TWO BATTERIES. IN ORDER TO KEEP THIS FROM RECURRING, I DISCONNECTED THE NEGATIVE POST. AFTER CHECKING AND REPLACING THE STARTER AS WELL, I HAD IT TOWED TO A FACILITY WHO CONFIRMED THE PROBLEM WAS A BAD PCM. THE COST TO REMEDY THIS WAS $750. *TR
TL*- THE CONTACT OWNS A 2003 CHEVROLET TOWN AND COUNTRY. WHILE DRIVING AT 65 MPH THE VEHICLE STALLED. THE DEALER DIAGNOSED THE VEHICLE AND INSTALLED A TRANSMISSION CARRIER, BUT INDICATED THAT THE FUEL INJECTION PUMP COULD ALSO BE THE CAUSE OF THE FAILURE. THIS INCIDENT OCCURRED FOR THREE WEEKS AND CONTINUED TO OCCUR AFTER BEING REPAIRED. THE FAILURE OCCURRED WHEN THE VEHICLE WAS HOT OR COLD. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATOR LIGHTS WHEN THE STALLING OCCURRED. HOWEVER, WHEN THE VEHICLE LOST POWER THE OIL LIGHT INDICATOR WAS LIT. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE DUE TO THE FREQUENT STALLING INCIDENTS, INCLUDING ONE THAT OCCURRED AT 1 AM. UPDATED 2/22/2007 -NOW THE VEHICLE EXHIBITS A ROUGH START CONDITION. THE STEERING HAD BECOME VERY TIGHT AND MAKES NOISE. THE RADIO WILL NOT PLAY AND THE VEHICLE CUTS OFF WHEN IT IS ON. TRANSMISSION PROBLEMS. THE HORN WILL NOT SOUND. REAR WIPERS STOPPED WORKING. *NM
WHILE DRIVING APPROX. 40 MILES AN HOUR, THE DRIVERS SIDE REAR VENT WINDOW IN MY 2003 CHRYSLER TOWN & COUNTRY EXPLODED ALL BY ITSELF INTO THE VAN LEAVING BROKEN PIECES OF GLASS ALL OVER THREE SMALL CHILDREN BUCKLED INTO CAR SEATS. NONE OF THE WINDOWS WERE OPEN AT THE TIME AND THERE WAS NOT A MAJOR TEMP. CHANGE. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE WINDOW FROM EITHER THE INSIDE OR THE OUTSIDE. THERE WERE NO PREVIOUS CRACKS IN THE WINDOW. LUCKILY, ALL OF MY CHILDREN WERE OK. I REPORTED THIS TO MY LOCAL CHRYSLER DEALERSHIP AND TO THE DAIMLER CHRYSLER CORP. I SEE THAT THERE ARE SEVERAL COMPLAINTS FOR THIS SERIOUS PROBLEM REPORTED HERE WITH NHTSA. SOMEONE NEEDS TO DO SOMETHING ABOUT THIS BEFORE A CHILD OR A PERSON IS CRITICALLY INJURED. *JB
THE DRIVERS SIDE AND PASSENGER SIDE WINDOWS IN MY 2003 CHRYSLER TOWN AND COUNTRY HAVE FALLEN INTO THE DOOR MULTIPLE TIMES WITHOUT WARNING OR DURING USE. THE FIRST TIME WAS THE DRIVER'S SIDE AS I WAS LEAVING WORK AND IT WAS 15 DEGREES OUT. THE WINDOW FELL INTO THE DOOR. THE SECOND TIME WAS THE PASSENGER WINDOW AND IT FELL OUT WHILE NO ONE WAS IN THE VEHICLE AND IT WAS PARKED IN A VERY URBAN DOWNTOWN AREA. AS I WAS LEAVING WORK I APPROACHED MY VEHICLE AND NOTICED THE WINDOW WAS GONE. I OPENED THE VAN AND COULD TELL IT HAD FALLEN INTO THE DOOR WHILE I WAS WORKING THAT DAY. THE LAST TIME I WAS IN THE VAN AND I HEARD A LOUD SNAP AND MY HUSBAND WHO WAS OUTSIDE THE VAN OPENED THE DOOR TO SEE WHAT HAD HAPPENED AND COULD TELL THE WINDOW WAS GOING TO FALL. THE FAILURE IS APPARENTLY IN THE WINDOW ACTUATOR OR SOMETHING. THE DEALER HAS HAD TO REPLACE THESE PARTS. IT IS CURRENTLY IN THE SHOP FOR THE 3 OCCURRENCE AND WE HAVE ASKED TO KEEP THE OLD PART. *NM
DT: 2003 CHRYSLER TOWN AND COUNTRY EX. SHORTLY AFTER PURCHASING THE VEHICLE THE CONSUMER TOOK IT BACK TO THE DEALER BECAUSE THE DRIVERS SIDE REAR WINDOW DID NOT SEAL CORRECTLY. WHEN PASSENGER'S RODE IN THE BACK SEAT THE COULD HEAR WHISTLING NOISE. THE SALESMAN PUSHED IN ON THE WINDOW AND THOUGHT THIS FIXED THE PROBLEM. THERE IS 60000 MILES ON THE VEHICLE NOW. ON MEMORIAL DAY WEEKEND THAT REAR WINDOW BLEW OUT WHILE THE CONSUMER WAS DRIVING 75 MPH. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THEY WILL ONLY REPAIR IT AT THE CONSUMER'S EXPENSE, $200.00. THE SERVICE DEPARTMENT HAS SPOKEN WITH WARRANTY THROUGH CHRYSLER, AND THEY DENIED THIS CLAIM BECAUSE OF THE MILEAGE ON THE VEHICLE. *NM
DT: CONSUMER WAS DRIVING ON THE FREEWAY WHILE IT WAS RAINING. WHEN CONSUMER CHANGED LANES AND USED TURN SIGNAL ON DRIVER'S SIDE THE WINDSHIELD WIPERS STOPPED. CONSUMER BELIEVED THAT SHE MAY HAVE LET THE TURN SIGNAL SWITCH GO BACK TO THE MIDDLE POSITION AND WINDSHIELD WIPERS BEGAN TO WORK AGAIN. CONSUMER HAD A RECALL ON POWER STEERING FIXED AT THE DEALER, BUT DID NOT FIX THE WINDSHIELD WIPER PROBLEM. WINDSHIELD WIPERS FAILED TWICE SINCE RECALL REPAIRS WERE DONE. CONSUMER SAID THIS HAPPENED ALL THREE TIMES THAT SHE WAS ON THE FREEWAY. DOESN'T SEEM TO HAPPEN WHEN NOT USING THE TURN SIGNAL.*AK
WHILE THE VEHICLE WAS PARKED REAR WINDOW SHATTERED. THE CAUSE HAD NOT BEEN DETERMINED AT THIS TIME. CONSUMER WILL CONTACT THE DEALER IN THE NEAR FUTURE. *AK
PROBLEMS WITH A/C AND HEATING SYSTEM, POWER STEERING AND TRANSMISSION ON 2003 CHRYSLER TOWN AND COUNTRY MINIVAN. *BF THE CONSUMER STATED THERE WAS A RECALL REGARDING THE POWER STEERING SYSTEM WHICH WAS NOT CORRECTED WHEN THE CONSUMER FIRST TOOK THE VEHICLE TO THE DEALER. AFTER THE VEHICLE WAS RETURNED TO THE DEALERSHIP FOR A THIRD TIME FOR THE POWER STEERING, THE CONSUMER WAS TOLD BY THE DEALER THEY WERE UNABLE TO MAKE THE REPAIRS AND THAT CHRYSLER TECHNICAL GROUP HAD BEEN CONTACTED TO AID IN DIAGNOSING THE PROBLEM. THE CONSUMER WAS TOLD A SPECIAL PART FOR THE A/C WAS NEEDED AND IT WOULD TAKE A COUPLE OF DAYS. WHEN THE CONSUMER WENT TO PICK UP T HE VEHICLE ON THE FOURTH OCCASION, THE A/C POWER STEERING AND TRANSMISSION STILL WAS NOT REPAIRED. *JB
REAR HATCH WOULD LOCK - BUT NOT BE SECURED. SEVERAL TIMES, DURING ACCELERATION, REAR HATCH WOULD OPEN - EXPOSING OCCUPANTS TO OUTSIDE - AS WELL AS FORCING DRIVER TO STOP VEHICLE IN HIGH SPEED AREAS (ESPECIALLY FREEWAY ON-RAMPS). TWO PREVIOUS NOTIFICATIONS TO THE DEALERSHIP WERE OF NO HELP. FINALLY FIXED END DECEMBER 2004. DRIVER'S POWER WINDOW FAILED COMPLETELY. TWO TRIPS TO DEALERSHIP (FOR WHAT WAS INTERMITTENT AT TIME) GAVE ME A SILICONE GREASE THAT I AM STILL WIPING OFF THE WINDOW EVERY TIME THAT I USE. FINALLY FIXED DECEMBER 2004. ALSO, EXPERIENCING THE MUCH MENTIONED NOISES FROM THE FRONT END. THE POWER STEERING NOISE (DEALER SAYS NORMAL) AND A CRUNCHING / CLICKING SOUND THAT SOUNDS LIKE A BAD CV JOINT OR AT LEAST A BROKEN SUSPENSION PIECE. UNRESOLVED AS OF PICKING UP FROM DEALER TODAY. CHRYSLER SERVICE IS NOT VERY IMPRESSIVE. I HAVE NEVER DEALT WITH A CAR COMPANY THAT COULD EXPLAIN AWAY SO MANY ABNORMALITIES AS BEING NORMAL. *JB
SHORT/MALFUNCTION IN WINDSHIELD WASHER MOTOR RESULTING IN WASHER FLUID SPRAYING UNTIL RESERVOIR WAS EMPTY. WASHER COULD NOT BE SHUT OFF AND INCIDENT OCCURRED WHILE DRIVING AT NIGHT WHICH CAUSED INABILITY TO SEE THE ROAD OR OTHER VEHICLES.*JB
RECEIVED RECALL NOTICE FOR UPPER POWER STEERING HOSE. WINDSHIELD WASHERS INOPERATIVE AT TIMES. UNABLE TO DUPLICATE PROBLEM. *BF NAR *JLS THE PARTS WEREN'T AVAILABLE FOR THE RECALL. THERE WAS A PROBLEM WITH THE SIDE WINDOW SWITCH AND THE INTERIOR LIGHT. *SC *JB
MY 2003 TOWN AND COUNTRY LIMITED MINIVAN RECENTLY HAD A WINDOW BLOW OUT ON THE PASSENGER SLIDING DOOR. THE INCIDENT HAPPENED WHILE DRIVING DOWN THE HIGHWAY AND RESEMBLED A TEAR ABOUT A THIRD OF THE WAY UP THE WINDOW. IT DID NOT RESEMBLE AN EXTERNAL DAMAGE SIGHT AND SEEMED TO LOOK AS IF THE WINDOW RIPPED OPEN FOR SOME REASON. THE INITIAL 'TEAR' WAS ABOUT A FOOT LONG AND EXPANDED THROUGH OUT THE ENTIRE WINDOW FROM THERE. I WAS QUICKLY REFERRED TO MY INSURANCE CARRIER BY THE DEALERSHIP. I WAS ON MY WAY THERE AND WAS LESS THEN A MILE FROM THEM WHEN THIS OCCURRED.*JB
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEM WITH THE VEHICLE VISIBILITY SUN SCREEN, FROM THE WINDSHIELD DO NOT PROTECT HIS EYE VISION, AND HIS AFRAID TO HAVE AN ACCIDENT. DEALER HAS BEEN NOTIFIED NOTHING THEY CAN DO. PLEASE PROVIDE FURTHER INFORMATION. TS
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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