2021 Dodge Challenger

While operating my vehicle at road speed the electric steering rack failed. This rendered the steering inoperative. It was impossible to steer the vehicle. Not only is this situation extremely dangerous and deadly, there was no advanced warning. I received no prompts or warning lights before the incident happened. I researched and found that certain 2021 Dodge Challengers were involved in a warning system recall. My specific vehicle was not included in the recall. This is what Dodge and the dealership who did the repair kept telling me while they ignored any responsibility. This situation is completely unacceptable. I have no idea why my vehicle was not included in the recall for the warning system, but fortunately I am still alive to complain that it should’ve been. This situation, where this part fails and renders the steering inoperable is ridiculous and extremely dangerous. The repairs for this cost me over $5800. It’s very convenient that Dodge and their dealership that did the repair can hang their hat on the fact that I was not seriously injured and completely. Ignore the fact that this incident is unacceptable. Both Dodge Customer Care and the Huntington New York. Dodge dealership offered me zero compensation for being without the use of my vehicle for two weeks or the fact that my vehicle is not included in the warning system recall. I initially filed this complaint #11745702 with your office on June 22, 2026 and as of yet have not received any response. Therefore, I am filing this complaint for the second time hoping that you can take action on this. Thank you in advance for your help.

NHTSA ID

11750829

Incident

Jun 5, 2026

The contact owns a 2021 Dodge Challenger. The contact stated that while driving approximately 30-35 MPH on a local roadway, the steering suddenly became inoperative, and the steering wheel locked without warning. The contact was able to maintain control of the vehicle and safely pulled over to the side of the road where the vehicle was already drifting. There were no warning lights illuminated, or messages displayed prior to the failure. After restarting the vehicle, a warning message associated with the steering system was displayed on the instrument panel. The vehicle was towed from the scene to a dealer to be diagnosed and repaired. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 44,850.

NHTSA ID

11745702

Incident

Jun 6, 2026

Mileage

44,850 mi

mileage 61113 . car moves forward 15 feet an goes into neutral .When pulling into traffic this is a serious safety problem . A major accident which could be loss of life might occur . Enterprise car sales will not acknowledge o show any concern . They offered a 12 month or 12000 mile limited warranty free and implied i should have paid for an expensive warranty. their carfax report showed that they did not comply with service information from the manufacturer for the transmission . As such i have been taken advantage of . I will now have to pay about $1000 to have the service completed . This problem also is happening on their Dodge pick up trucks.

NHTSA ID

11671071

Incident

Apr 10, 2025

My seatbelt seemed a bit faulty when I purchased the car. It was slow to retract and at some points wouldn’t retract unless I played with the seatbelt. Three years in to owning the car it still won’t retract fully and is at the point where it won’t come out to a safe distance that allows me to wear my seatbelt. As for the electrical defaults, there are times when I am driving and the display, between my speedometer and rpm dials, turned off. So would my center display, yet my radio continued to play. There were no warning signs or signals when that would happen. It is always random.

NHTSA ID

11668279

Incident

Aug 17, 2021

I purchased this vehicle from Vroom, who is also my lender under United Auto Credit. The car was sold with a washed title and undisclosed prior structural and mechanical damage. I have documentation confirming the vehicle had serious pre-existing issues and should never have been sold as a clean-title car. The differential has failed three times in under 6 months, and I’ve experienced full drivetrain failure following multiple service visits to Dodge. I had requested inspection of the transmission, but after every visit, the issues worsened. The vehicle is currently available for inspection. The car exhibits violent vibrations, power loss, and unpredictable handling, making it unsafe to drive at highway speeds. The differential is on the verge of catastrophic failure again. These issues risk loss of vehicle control, wheel lock up, and potential collisions. Has the issue been confirmed by a dealer or service center? Yes. Dodge dealerships have confirmed repeated differential failure and ongoing drivetrain problems. Independent shops have also verified signs of prior impact and poor repairs. Has the vehicle been inspected by the manufacturer, police, or insurance? It has been brought to authorized Dodge service centers at least six times and is the subject of an open Dodge customer care case (7+ months). No police or insurance inspections at this time. This vehicle was fraudulently sold with hidden damage and has presented major, repeated safety hazards. I am asking the NHTSA to investigate not only this vehicle, but the broader pattern of dangerous sales by Vroom/United Auto Credit and Dodge, including title washing and stalling tactics to run out factory warranties before resolution.

NHTSA ID

11666655

Incident

Dec 12, 2024

My automatic start hasn’t been working for months . Sometimes it work , sometimes it doesn’t . When it doesn’t work I get a message on the dash saying “remote start cancelled hood open . “Iced taken my car to the Dodge dealership several times & it keeps happening . I’ve contacted Dodge customer care etc and nothing . Once when I was at the dealership the gentlemen said another customer came in with the same issue . This is car is too expensive, , I only have 38400 miles and nobody knows the issues nor do they care . I believe this is known issue with dodge

NHTSA ID

11629331

Incident

Sep 10, 2024

On [XXX] I was traveling s/b on [XXX] in Florida in my Dodge Challenger which I purchased from New Smyrna Dodge this year. I was traveling approx 65 mph and all of a sudden the back of my drivers seat went back all the way putting me in a flat position against the rear seat. I was lucky enough to pull myself up and keep control of the vehicle. The incident could have been a disaster because my father was also riding in the vehicle on the passenger side. I pulled over on the median and checked the drivers seat thinking maybe the manual recline had just slipped. In doing so I saw that the metal frame on the right side of the seat had snapped where it connects to bottom of seat frame. Obviously it is a defect in the metal because the frame was not damaged in any way and metal just to broke(Snapped). Had it happened in an accident the injury could have been severe. These seat are suppose meet certain standards. I responded to The dealer today and spoke to a service representative who did agree it was probably a defect because he never heard of that happening but also said unfortunately you are just over warranty by three thousand miles. Stated you can leave car but it will involve full days labor taking seat apart. Doesn't say much for dealer mechanics. Also said there was no recall on it but admitted when it happened could have been serious accident. He also made no attempt to even go out and look at it. If in fact this is a defect people's lives could be in danger. If I wasn't able to pull myself up immediately to a sitting position we probably would have had an accident. The actions of this dealer did not surprise me at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11615943

Incident

Sep 22, 2024

On [XXX] I was involved in car accident on [XXX] around 4 o’clock in the afternoon. When the impact happened the airbags deployed and cut my wrist (left) and burned my left forearm. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11588705

Incident

May 10, 2024

Backup Camera Poor Image Quality Inspection

Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) ● P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) ● P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) ● P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) ● P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) ● P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) ● P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) ● P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) ● P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) ● P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) ● P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** ● P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** ● P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** ● P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** ● P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** ● P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: ● **Oil Level High Warning in the Instrument Panel Cluster (IPC).** ● Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. ● Vehicle is not heating up fast enough at freezi

Backup Camera Poor Image Quality Inspection

The vehicle will exhibit a service transmission/check engine warning indicator for the following transmission models: 845RE, 8HP45, 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV, 8HP75-LCV, 8HP90, 8HP95. Transmissions may exhibit the following diagnostic codes: P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.

Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On