RoadVitals

2003 Dodge Ram 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

NHTSA has issued a “do not drive” advisory affecting this model year.

Campaign 15V312000. Confirm whether your specific vehicle is covered using its VIN before acting on this.

Check your VIN on NHTSA.gov
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
286
Latest Jul 25, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
9
Latest May 26, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
6
2 currently open
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
10
6 injuries, 0 deaths reported

Overview

Our database contains 286 NHTSA owner-reported complaints for the 2003 Dodge Ram 3500, most frequently naming the airbags, body & structure and steering categories. 9 safety recalls have been issued covering this model year; 6 NHTSA investigations name it; and 30 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

9 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V312000NHTSA advisory: do not drive

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

May 26, 2015
385,686 units potentially affected
The defect: Chrysler (FCA US LLC) is recalling certain model year 2003 Dodge Ram 1500, 2500, and 3500 trucks manufactured August 29, 2002, to July 25, 2003 to address a safety defect in the passenger side frontal air bag inflator which may produce excessive internal pressure causing the inflator to rupture upon deployment of the air bag. This recall addresses both the passenger side frontal air bags that were originally installed in the vehicles, as well as replacement air bags that may have been installed as replacement service parts. A replacement air bag may have been installed, as one example, if a vehicle had been in a crash necessitating the replacement of the passenger side frontal air bag.
The risk: In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
The remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Owners are advised not to drive their vehicles until the remedy is completed. Chrysler will notify owners, and dealers will replace the passenger frontal air bag, free of charge. The recall began on March 16, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R26. Note: This recall partially supersedes recall 14V770.
Chrysler (FCA US LLC)Manufacturer number R26View on NHTSA.gov

STEERING:LINKAGES:TIE ROD ASSEMBLY

Nov 6, 2013
706,664 units potentially affected
The defect: Chrysler Group LLC (Chrysler) is recalling certain model year 2003-2008 Dodge RAM 2500 4x4 and 3500 4x4, model year 2007-2008 Dodge RAM 3500 4x2 Cab Chassis and model year 2006-2008 Dodge RAM 1500 Mega Cab 4x4 trucks manufactured February 12, 2002, through February 13, 2008. The left tie rod assembly may break.
The risk: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
The remedy: Chrysler notified owners and launched its recall campaign in January 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N62.
Chrysler Group LLCManufacturer number N62View on NHTSA.gov

STEERING:LINKAGES:TIE ROD ASSEMBLY

Jul 6, 2011
242,780 units potentially affected
The defect: CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.
The risk: THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.
The remedy: DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
CHRYSLER GROUP LLCManufacturer number L16View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

EA21002OpenEngineering Analysis

Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
EA15001OpenEngineering Analysis

Air Bag Inflator Rupture

Opened Feb 24, 2015

The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The investigation now includes all manufacturers and vehicles known to be affected at this time.ODI's investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492

AIR BAGS:FRONTALLed to recall 14V668
AQ14003ClosedAudit Query

Chrysler's execution of 13V-528 & 529

Opened Oct 20, 2014
Closed May 16, 2016

RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.

STEERING:LINKAGES:TIE ROD ASSEMBLY
PE14016ClosedPreliminary Evaluation

Air Bag Inflator Rupture

Opened Jun 11, 2014
Closed Mar 2, 2015

The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with consistently high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly, ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016, four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016, four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The PE is now closed/upgraded to an Engineering Evaluation (EA15-001) to include all manufacturersand vehicles known to be affected at this time.ODI's EA investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The recalls related to this PE are: 14V343, 14V344, 14V348, 14V351, 14V353, 14V655, 14V700, 14V701, 14V752, 14V763, 14V770, 14V773, 14V787, 14V802 and 14V817.The number of vehicles affected are an estimate since some vehicles may have both the driver and passenger side inflators recalled. The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492

AIR BAGS:FRONTALLed to recall 13V172000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Jul 25, 2024

The contact owns a 2003 Dodge Ram 3500. The contact stated while driving at various speeds, there was a clunking sound coming from underneath the vehicle. The contact who is a certified mechanic, inspected the vehicle. Upon expecting the vehicle, the contact determined that both upper control arms had completely rusted and needed to be replaced. The upper and lower ball joints and suspension had been replaced by the contact. The manufacturer had not been informed of the failure. The failure mileage was 225,000. The VIN was unavailable.

NHTSA ID
11604425
Incident
Jul 11, 2024
Mileage
225,000 mi
Body & structure
Filed Jun 26, 2020

FRAME RUSTED THROUGH IN SEVERAL PLACES. SERVICE PROVIDER HAD PROBLEMS PLACING TRUCK ON LIFT DUE TO FRAME INTEGRITY TO REPLACE BRAKE LINES. UPON MY INSPECTION FRAME IS RUSTED THROUGH IN SEVERAL PLACES. CANNOT DETERMINE IF TRUCK IS SAFE TO DRIVE. *TR

NHTSA ID
11331110
Incident
Jun 26, 2020
Mileage
116,000 mi
Airbags
Filed Feb 11, 2020

AIR BAN LIGHT IS ON

NHTSA ID
11308625
Incident
Feb 5, 2019
Body & structure
Filed Nov 16, 2018

DASH BOARD IS CRACKING AND CAVEING IN.

NHTSA ID
11152071
Incident
Feb 16, 2010
Powertrain (other)
Filed Nov 15, 2018

HAD TO REPLACE CARRING BEARING AND SLEEVE BUSHING ON DRIVE SHAFT HAD A LOT OF WABLE IN STEERING

NHTSA ID
11151794
Incident
Nov 11, 2018
Airbags
Filed Sep 14, 2018

"TAKATA RECALL" MY VEHICLE HAS BEEN RECALLED TWICE OVER THIS ISSUE, EACH TIME THE REPAIR HAS BEEN COMPLETED. THE CURRENT PROBLEM WITH MY VEHICLE RELATES TO THE AIR BAG MODULE. MY AIR BAG WARNING LIGHT CAME ON ABOUT A MONTH AGO AT WHICH TIME I TOOK IT TO MY LOCAL DODGE DEALERSHIP THINKING THE AIRBAGS HAD GONE BAD AGAIN. I WAS ADVISED THE AIRBAGS WERE FINE BUT THE CONTROL MODULE HAD FAILED. THEN I WAS TOLD THAT CHRYSLER DODGE NO LONGER MAKES THE REPLACEMENT MODULE AND THEY WOULD HAVE TO SEEK ONE FROM A SALVAGE COMPANY THEY DO BUSINESS WITH. MY QUESTION IS SIMPLE, HOW CAN A MANUFACTURE DECIDE TO STOP MAKING A CRUCIAL COMPONENT TO THE AIR BAG SYSTEM. I WAS ADVISED THAT IN THE EVENT OF A CRASH THE AIR BAGS WOULD NOT INFLATE. IT HAS BEEN OVER A MONTH NOW AND THE DEALERSHIP STILL HASN'T LOCATED A MODULE BUT ARE CONTINUING TO SEARCH FOR ONE. I HAVE A LOW MILAGE 2003 RAM 3500 HEAVY DUTY TRUCK SITTING IN MY DRIVEWAY THAT IS TOTALLY WORTHLESS. WHAT CAN I DO?

NHTSA ID
11129504
Incident
Feb 5, 2018
Mileage
142,630 mi
Tires & wheels
Filed Aug 29, 2018

TL* THE CONTACT OWNS A 2003 DODGE RAM 3500 EQUIPPED WITH GENERAL AMERI-TRAC TR TIRES, SIZE: 235/80/17 (NA). WHILE DRIVING 70 MPH, THE CONTACT FELT A VIBRATION COMING FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT MENTIONED THAT THE TIRE THREAD SEPARATED FROM THE TIRE AND DAMAGED THE VEHICLE. THE TIRE WAS SWAPPED WITH A SPARE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TIRE WAS REPLACED. THE TIRE WAS THE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 120,000 AND THE TIRE FAILURE MILEAGE WAS 5,500.

NHTSA ID
11123219
Incident
Aug 23, 2017
Mileage
120,000 mi
Steering
Filed Feb 8, 2018

WHEN DRIVING THE TRUCK AROUND 65 MPH & I HIT A BUMP I GET A SEVERE DEATH WOBBLE. THIS HAS HAPPENED SEVERAL MORE TIMES & IT'S VERY DANGEROUS

NHTSA ID
11071703
Incident
Jan 5, 2018
Mileage
110,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

101232

POWER TRAIN

Plate - Planetary

9004275

ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.

9004275

ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.

23-015-20

EQUIPMENT; STRUCTURE

Disinfectant Solution Recommended for COVID-19

08-049-20

ELECTRICAL SYSTEM; EQUIPMENT

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.

31-003-19

EQUIPMENT

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Dodge Ram 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2015000
2014000
20123659154.1
20112235156.0
20101509256.9
20091055361.7
200817311363.8
200721014465.3
200625711660.5
20051967767.7
20042147870.1
2003Viewing2869657.7
2002441036.2
20011301250.2
2000581252.2
19991041149.2
19981051152.6
19971251150.4
19961241252.0
19951081653.5
1994701754.8
1993200131.4
1992100130.5
1991402

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.