AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
2003 Dodge Ram 3500
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
NHTSA has issued a “do not drive” advisory affecting this model year.
Campaign 15V312000. Confirm whether your specific vehicle is covered using its VIN before acting on this.
Check your VIN on NHTSA.govOverview
Our database contains 286 NHTSA owner-reported complaints for the 2003 Dodge Ram 3500, most frequently naming the airbags, body & structure and steering categories. 9 safety recalls have been issued covering this model year; 6 NHTSA investigations name it; and 30 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| Mar 2012 | 1 | 135 |
| Apr 2012 | 2 | 137 |
| May 2012 | 2 | 139 |
| Jul 2012 | 2 | 141 |
| Aug 2012 | 1 | 142 |
| Dec 2012 | 1 | 143 |
| Jun 2013 | 2 | 145 |
| Jul 2013 | 1 | 146 |
| Aug 2013 | 1 | 147 |
| Sep 2013 | 1 | 148 |
| Oct 2013 | 2 | 150 |
| Dec 2013 | 2 | 152 |
| Jan 2014 | 3 | 155 |
| Feb 2014 | 1 | 156 |
| Mar 2014 | 2 | 158 |
| Apr 2014 | 3 | 161 |
| Jun 2014 | 4 | 165 |
| Aug 2014 | 3 | 168 |
| Sep 2014 | 1 | 169 |
| Oct 2014 | 1 | 170 |
| Nov 2014 | 2 | 172 |
| Jan 2015 | 2 | 174 |
| Feb 2015 | 1 | 175 |
| Mar 2015 | 5 | 180 |
| Apr 2015 | 1 | 181 |
| May 2015 | 1 | 182 |
| Jun 2015 | 5 | 187 |
| Jul 2015 | 10 | 197 |
| Aug 2015 | 2 | 199 |
| Sep 2015 | 5 | 204 |
| Oct 2015 | 5 | 209 |
| Nov 2015 | 7 | 216 |
| Dec 2015 | 4 | 220 |
| Jan 2016 | 12 | 232 |
| Feb 2016 | 6 | 238 |
| Mar 2016 | 6 | 244 |
| Apr 2016 | 8 | 252 |
| May 2016 | 2 | 254 |
| Jun 2016 | 1 | 255 |
| Jul 2016 | 1 | 256 |
| Aug 2016 | 2 | 258 |
| Sep 2016 | 1 | 259 |
| Oct 2016 | 1 | 260 |
| Nov 2016 | 3 | 263 |
| Dec 2016 | 2 | 265 |
| Feb 2017 | 2 | 267 |
| Mar 2017 | 2 | 269 |
| Apr 2017 | 2 | 271 |
| Aug 2017 | 1 | 272 |
| Sep 2017 | 2 | 274 |
| Oct 2017 | 2 | 276 |
| Nov 2017 | 1 | 277 |
| Jan 2018 | 1 | 278 |
| Feb 2018 | 1 | 279 |
| Aug 2018 | 1 | 280 |
| Sep 2018 | 1 | 281 |
| Nov 2018 | 2 | 283 |
| Feb 2020 | 1 | 284 |
| Jun 2020 | 1 | 285 |
| Jul 2024 | 1 | 286 |
What owners report
Complaints grouped by the component NHTSA recorded
- Airbags8025.9%
- Body & structure5317.2%
- Steering3712.0%
- Suspension3210.4%
- Tires & wheels175.5%
- Transmission134.2%
- Fuel system123.9%
- Powertrain (other)123.9%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
9 campaigns cover this model year
Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.
Check a VIN on NHTSA.govSTEERING:LINKAGES:TIE ROD ASSEMBLY
STEERING:LINKAGES:TIE ROD ASSEMBLY
Safety investigations
NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The investigation now includes all manufacturers and vehicles known to be affected at this time.ODI's investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
Chrysler's execution of 13V-528 & 529
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.
Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with consistently high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly, ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016, four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016, four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The PE is now closed/upgraded to an Engineering Evaluation (EA15-001) to include all manufacturersand vehicles known to be affected at this time.ODI's EA investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The recalls related to this PE are: 14V343, 14V344, 14V348, 14V351, 14V353, 14V655, 14V700, 14V701, 14V752, 14V763, 14V770, 14V773, 14V787, 14V802 and 14V817.The number of vehicles affected are an estimate since some vehicles may have both the driver and passenger side inflators recalled. The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
The contact owns a 2003 Dodge Ram 3500. The contact stated while driving at various speeds, there was a clunking sound coming from underneath the vehicle. The contact who is a certified mechanic, inspected the vehicle. Upon expecting the vehicle, the contact determined that both upper control arms had completely rusted and needed to be replaced. The upper and lower ball joints and suspension had been replaced by the contact. The manufacturer had not been informed of the failure. The failure mileage was 225,000. The VIN was unavailable.
- NHTSA ID
- 11604425
- Incident
- Jul 11, 2024
- Mileage
- 225,000 mi
FRAME RUSTED THROUGH IN SEVERAL PLACES. SERVICE PROVIDER HAD PROBLEMS PLACING TRUCK ON LIFT DUE TO FRAME INTEGRITY TO REPLACE BRAKE LINES. UPON MY INSPECTION FRAME IS RUSTED THROUGH IN SEVERAL PLACES. CANNOT DETERMINE IF TRUCK IS SAFE TO DRIVE. *TR
- NHTSA ID
- 11331110
- Incident
- Jun 26, 2020
- Mileage
- 116,000 mi
AIR BAN LIGHT IS ON
- NHTSA ID
- 11308625
- Incident
- Feb 5, 2019
DASH BOARD IS CRACKING AND CAVEING IN.
- NHTSA ID
- 11152071
- Incident
- Feb 16, 2010
HAD TO REPLACE CARRING BEARING AND SLEEVE BUSHING ON DRIVE SHAFT HAD A LOT OF WABLE IN STEERING
- NHTSA ID
- 11151794
- Incident
- Nov 11, 2018
"TAKATA RECALL" MY VEHICLE HAS BEEN RECALLED TWICE OVER THIS ISSUE, EACH TIME THE REPAIR HAS BEEN COMPLETED. THE CURRENT PROBLEM WITH MY VEHICLE RELATES TO THE AIR BAG MODULE. MY AIR BAG WARNING LIGHT CAME ON ABOUT A MONTH AGO AT WHICH TIME I TOOK IT TO MY LOCAL DODGE DEALERSHIP THINKING THE AIRBAGS HAD GONE BAD AGAIN. I WAS ADVISED THE AIRBAGS WERE FINE BUT THE CONTROL MODULE HAD FAILED. THEN I WAS TOLD THAT CHRYSLER DODGE NO LONGER MAKES THE REPLACEMENT MODULE AND THEY WOULD HAVE TO SEEK ONE FROM A SALVAGE COMPANY THEY DO BUSINESS WITH. MY QUESTION IS SIMPLE, HOW CAN A MANUFACTURE DECIDE TO STOP MAKING A CRUCIAL COMPONENT TO THE AIR BAG SYSTEM. I WAS ADVISED THAT IN THE EVENT OF A CRASH THE AIR BAGS WOULD NOT INFLATE. IT HAS BEEN OVER A MONTH NOW AND THE DEALERSHIP STILL HASN'T LOCATED A MODULE BUT ARE CONTINUING TO SEARCH FOR ONE. I HAVE A LOW MILAGE 2003 RAM 3500 HEAVY DUTY TRUCK SITTING IN MY DRIVEWAY THAT IS TOTALLY WORTHLESS. WHAT CAN I DO?
- NHTSA ID
- 11129504
- Incident
- Feb 5, 2018
- Mileage
- 142,630 mi
TL* THE CONTACT OWNS A 2003 DODGE RAM 3500 EQUIPPED WITH GENERAL AMERI-TRAC TR TIRES, SIZE: 235/80/17 (NA). WHILE DRIVING 70 MPH, THE CONTACT FELT A VIBRATION COMING FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT MENTIONED THAT THE TIRE THREAD SEPARATED FROM THE TIRE AND DAMAGED THE VEHICLE. THE TIRE WAS SWAPPED WITH A SPARE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TIRE WAS REPLACED. THE TIRE WAS THE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 120,000 AND THE TIRE FAILURE MILEAGE WAS 5,500.
- NHTSA ID
- 11123219
- Incident
- Aug 23, 2017
- Mileage
- 120,000 mi
WHEN DRIVING THE TRUCK AROUND 65 MPH & I HIT A BUMP I GET A SEVERE DEATH WOBBLE. THIS HAS HAPPENED SEVERAL MORE TIMES & IT'S VERY DANGEROUS
- NHTSA ID
- 11071703
- Incident
- Jan 5, 2018
- Mileage
- 110,000 mi
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
POWER TRAIN
Plate - Planetary
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.
EQUIPMENT; STRUCTURE
Disinfectant Solution Recommended for COVID-19
ELECTRICAL SYSTEM; EQUIPMENT
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
EQUIPMENT
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
| Year | Complaints | Recalls | Investigations | Issue Index |
|---|---|---|---|---|
| 2015 | 0 | 0 | 0 | — |
| 2014 | 0 | 0 | 0 | — |
| 2012 | 365 | 9 | 1 | 54.1 |
| 2011 | 223 | 5 | 1 | 56.0 |
| 2010 | 150 | 9 | 2 | 56.9 |
| 2009 | 105 | 5 | 3 | 61.7 |
| 2008 | 173 | 11 | 3 | 63.8 |
| 2007 | 210 | 14 | 4 | 65.3 |
| 2006 | 257 | 11 | 6 | 60.5 |
| 2005 | 196 | 7 | 7 | 67.7 |
| 2004 | 214 | 7 | 8 | 70.1 |
| 2003Viewing | 286 | 9 | 6 | 57.7 |
| 2002 | 44 | 1 | 0 | 36.2 |
| 2001 | 130 | 1 | 2 | 50.2 |
| 2000 | 58 | 1 | 2 | 52.2 |
| 1999 | 104 | 1 | 1 | 49.2 |
| 1998 | 105 | 1 | 1 | 52.6 |
| 1997 | 125 | 1 | 1 | 50.4 |
| 1996 | 124 | 1 | 2 | 52.0 |
| 1995 | 108 | 1 | 6 | 53.5 |
| 1994 | 70 | 1 | 7 | 54.8 |
| 1993 | 20 | 0 | 1 | 31.4 |
| 1992 | 10 | 0 | 1 | 30.5 |
| 1991 | 4 | 0 | 2 | — |
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.