Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2011 Ford Edge submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 153 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 153, in the owner's own words
My camera has been upside down and or blank or won't show anything half the time and took to the dealer and they said they cant fix it because software issue but Ford has recalled other cars cameras for the same issue. Can't see behind me very well due to camera malfunction almost every time in reverse.
The contact owns a 2011 Ford Edge. The contact stated that while the back over prevention camera was activated, the image was displayed upside down or there was no image displayed. The contact stated that the camera display a gray and black screen. The failure occurred intermittently at first but became persistent over time. The contact stated that the failure occurred while the transmission was shifted into reverse. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
My rearview camera images are upside down, and sometimes do not display when reversing, just as the recall they are having on the newer models right now.
The contact owns a 2011 Ford Edge. The contact stated that while reversing, the rearview camera displayed a blank or upside-down image. The contact stated that the rearview camera had previously been replaced, but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
The contact owns a 2011 Ford Edge. The contact stated that the infotainment screen touchpad was engaging functions independently. Additionally, the contact stated the rearview camera and the GPS were intermittently inoperable. The contact replaced the Image Processing Module (IPM); however, the failure persisted. The contact stated while driving at various speeds, the AWD and cruise control modes disengaged unintendedly. The contact stated that messages indicating that the traction control, cruise control, and AWD were disengaged were displayed. The dealer and the manufacturer were notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 140,000.
Rear backup camera is not working telling me to contact ford dealership when I'm backing up and is delayed on showing it I've tried resetting it and it still don't work
Brakes they do not stop it is available for inspection , I was on the highway when the brake pedal went to the floor and I had to roll to stop and yes Jtr repair has confirmed the master cylinder and ABS SUSTEM IS FAULTY no warning it just happened and it happened about a week ago the car is currently parked
My brakes are not working at all brake goes to the floor
The contact owns a 2011 Ford Edge. The contact stated when the vehicle was shifted into reverse(R), the rearview camera image was distorted. The contact stated that the failure was intermittent and that there was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 103,000.
NHTSA Request #1576215 | Ford Motor Company [XXX] I am filing a complaint as suggested by the U.S. Department of Transportation’s Vehicle Safety Hotline Information Center. My 2011 Ford Edge is experiencing the same symptoms as indicated in a safety recall for failure of the backup camera, however my vehicle/equipment is not included in the recall. The camera was replaced and paid for out of pocket in 2021 due to the same issue. I requested that Ford Motor Company provide a Customer Satisfaction Program for my vehicle's back up camera. We paid $1,072.46 ($485.00 for the camera + $587.46 in labor charges) to replace the defective back up camera 1/28/2021 after the technician at Mike Marone Ford in Longmont, CO verified our concern and confirmed that the backup camera was inoperable and had failed. This repair came with a 2 year unlimited mileage parts and labor warranty. When the camera failed again in 2023, I called the same dealership to ask about the repairs and was told the warranty had expired a few months prior and there was nothing they could do other than have us pay to replace the camera again. They performed an inspection and confirmed the camera is inoperable. Shortly thereafter we received SAFETY recall notification 23S23/NHTSA Recall 23V342 for an inoperative rear camera for our 2020 Ford Explorer. I was hopeful that Ford realized the camera was defective and would replace the camera in our 2011 Ford Edge as part of that same recall, as the safety notification stated "The loss of the rear camera image while in reverse increases the risk of a crash". I called Ford Motor Company I was told by the customer service agent I spoke with, that this was a VIN specific recall notice and she could not honor the recall for 2011 Ford Edge. followed up with Ford asking them to reconsider their decision, and was told they could not overrule the initial decision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
There is a CSP 13N02 regading an issue my vehicle currently experincing and is at the dealer for repairs. Im being told Ford issued this CSP for customers with the 2010-2014 Ford Edge but his VIN was not included. I'm being quoted out of pocket almost 2 grand for this repair. My Break pedal goes all the way down to the floor bed having to put a lot of effort in stopping the vehicle. Per the CSP 13N02 If your vehicle is not serviced, the tear will eventually expand and the pedaleffort required to stop the vehicle will gradually increase. However, in all cases, the fundamental vehicle braking system remains functional. In the interest of customer satisfaction, Ford Motor Company is extending. The limited warranty on the brake booster to ten (10) years or 150,000 miles from the warranty start date of your vehicle, whichever occurs first. This is a one-time repair program. If your vehicle has already exceeded the mileage limit, this coverage will last through November 30, 2025.
Have a 2011 Ford Edge Limited purchased new from a local Ford dealer. Seems like Ford has had issues with the backup cameras in all models that cameras have been available since 2007, have resisted and continues not to issue a safety recall. Since 2018 NHTSA have required backup cameras as safety equipment in all vehicles. This camera issues is definitely a safety issue. Ford and its dealer will not addressed it unless they charge and excessive amount for the repair running the gamut from $100 to $800 which may or may not correct the problem. NHTSA needs to require and mandate that the Ford Motor Co declared this as a safety recall issue and correct the problem. All their vehicles, new or old, have been having problems with this backup camera safety equipment.
13N02 – Extended Warranty Coverage on Brake Booster – 2010-2013 Ford Edge & Lincoln MKX. My break booster required repair and when I went to the dealership and called Ford they stated that the vehicle had to have less than 150,000 miles and it is not 10 years old which ever comes 1st. The break boosters are starting to fail on cars with less than 150,000 miles, but older than 10 years. This is causing a driving hazard as the breaks went out while driving.
Rearview camera screen is blank or scrambled 98% of the time. The backup sensor has also stopped working. This does not allow me to utilize the safety features for parking or reversing. This issue has been found in newer models of my vehicle and those are currently being recalled. There is no warning for the rearview camera screen, but sometimes it does say that the camera is not available. This issue has been ongoing for years.
The contact owns a 2011 Ford Edge. The contact stated while her husband was driving at 20 MPH and coming to a stop, the brake pedal was depressed but failed to respond. The contact's husband pumped the brake pedal several times and the vehicle stopped. The contact stated that the failure reoccurred while driving. Additionally, the contact stated that rearview camera image was distorted. The vehicle was taken to the dealer where it was diagnosed that the brake booster master cylinder and the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 80,000.
The backup camera displays upside down. Also, There is a clunk noise coming from the front end when you put in gear. Seems to be a common problem when you Google.
While conducting an at-home SYNC2 software update to version 3.10 via a properly formatted USB flash drive, the component that failed was the Accessory Protocol Interface Module (APIM) resulting in the vehicle's entire Infotainment software, the back-up camera, GPS, Bluetooth, Radio, Climate Controls, essentially all functions through the center touch screen to completely stop functioning. Roughly half way through the SYNC2 update which consisted of having the vehicle in an engine-on idle-state as required by Ford, the center touch screen displaying the update progress bar faded to black and ambient lights were lost. Ford claims that this at-home update could take anywhere from 45-60 minutes. I allotted 90 minutes for the update to complete its processes thinking the screen going black was normal during this update. After realizing the screen didn't come back on after a long while, I knew a bigger problem existed. The vehicle has been inspected by technicians at a local Ford dealership and their conclusion was to spend $1,888 plus labor and taxes to replace the APIM. I do not agree with Ford and their conclusion on this incident given that I had shared the reason as to how this occurred in the first place. No warning was given or error code provided during the day of the incident. I followed Ford's directions for an at-home update and now as a result, my vehicle is not fully functional and Ford is making me pay for it.
Vehicle lost power while going down the road and the wrench light came on. I managed to get vehicle to side of road. Turned vehicle off, then restarted it. This could have been a disaster if I was on the highway. The sudden loss of power is a very dangerous problem. Could have caused a major accident! I've heard others have this same problem. This needs to be recalled and fixed before people are killed. I had the vehicle towed to the dealership. They replaced the throttle body.
MUSSY BREAKS. CAR BRAKE PEDAL GOES ALL THE WAY TO FLOOR, CAUSING THE CAR TO TAKE LONGER TO STOP ON THE ROAD, HIGHWAY AND CITY STREET.
WHILE DRIVING ABS LIGHT CAME ON, THEN SERVICE ADVANCE TRAK. DID THIS INTERMITTENTLY. GOT ON RAMP, TURNING WHEEL RIGHT ANTI LOCK BRAKES KICKED IN FOR NO REASON. IT WASN'T RAINING, NOT ICY, ETC. PARKED. WHEN I STARTED MY CARD DROVE 15 MINUTES, ABS LIGHT CAME BACK ON- THEN KICKED IN, FOR NO REASON.
BACK-UP CAMERA DOESN'T WORK AND IT IS ASKING TO PUT IN A NEW NAV SD CARD. THEN IT TELL ME TO CONTACT YOUR DEALERSHIP ABOUT YOUR CAMERA.
BACKUP CAMERA VIEW IS UPSIDE DOWN, WHEN BACKING, CAUSING DISTORTION
THE SYNC SYSTEM QUIT WORKING. THERE IS A BLACK SCREEN AND I AM UNABLE TO USE THE BACKUP CAMERA OR SEE THE TEMPERATURE CONTROLS FOR THE VEHICLE. IT HAS BEEN THIS WAY FOR ABOUT A MONTH. ON MY FORD APP IT SHOWS 2 THINGS THAT NEED TO BE FIXED. I CALLED THE DEALERSHIP AND THEY SAID I HAVE TO PAY $173 FOR THEM TO LOOK AT IT AND THEY SHOW NO RECALLS.
ALL DOOR SENSORS NEEDED REPLACING. THE FRONT INTERFACE DISPLAY MODULE NEEDED TO BE REPLACED BECAUSE THE HAZARD LIGHTS CAME ON FOR NO REASONS AND COULDN'T BE TURNED OFF. REAR VIEW CAMERA DOESN'T WORK. FRONT HOOD NEEDS PAINTING FROM POOR CLEAR COAT. IT TOOK ONE MONTH FOR FORD TO GET THE FIDM. NUMEROUS RECALLS BUT FORD SAID THEY DON'T APPLY TO THE FORD EDGE. AS A FAMILY WE HAVE A FORD EDGE, F-150 LARIAT, ESCAPE,EXPLORER AND A F-250. THIS IS CURRENT AND NOT INCLUDING ALL THE OTHER VEHICLES WE HAD FROM FORD.
THE CAR ACCELERATED WHILE I WAS BRAKING WHILE PARKING ON THE STREET, THIS PROBLEM IS REOCCURRING. I ALSO CONSTANTLY GET A WARNING THAT MY CAR IS OVERHEATING WHILE THE BAR LINE IS ON COLD. I TRIED PUTTING ANTI FREEZE AND IT DOESN'T HELP. THE CAR ALSO TURNED OFF AT A GREEN LIGHT WHEN I TURNED ON MY AIR CONDITIONER. LASTLY I GOT A WARNING THAT MY OIL PRESSURE IS LOW ALTHOUGH I JUST GOT AN OIL AND FILTER CHANGE THE DAY BEFORE. PLEASE DO A RECALL FOR THESE THINGS. I HAVE A CHILD AND IT IS VERY UNWISE TO PUT HIM IN ANY DANGER BY BEING IN THIS CAR.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .