2011 Ford Edge Other / unspecified Problems

The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the vehicle jerked while coming to a stop and made an abnormal sound. The ABS failure and traction control warning lights were illuminated. The failure also occurred while reversing. The contact stated that the failure was intermittent. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the ABS module had failed and needed to be replaced. The dealer was awaiting the part to complete the repair. The manufacturer had been made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 147,000.

NHTSA ID

11631419

Incident

Oct 18, 2024

Mileage

147,000 mi

Had car in for oil change,at 85320 mi was told I had swollen lug nuts. I had the replaced

NHTSA ID

11523980

Incident

May 26, 2023

About 3 months when I got the vehicle I had to take it to El Cajon Ford because the brakes suddenly stopped working properly and I had to nearly push the pedal to the floor to stop. It suddenly lost the pressure needed to properly stop. The vehicle was still under warranty at that time. That was about over 4 years ago. Now I find that the same problem has arose again. I took it took it to a auto repair shop to find the part I need is back ordered. There is a recall on all ford edge vehicles for this brake problem however after several calls and conversations with ford I find for some reasons my Ford edge is not included for reasons I can’t understand and the parts available are reserved for other recall vehicles when my car has the same issues. In addition, a less than a week after I received the vehicle my son along with his baby daughter were on the freeway when suddenly the a tire just blew out causing them to skid across the highway, luckily no one was hurt, but 2 weeks later another tire just blew out on me as soon as I entered the highway on my way home from work.I replaced all 4 tires however about once a month the tire pressure runs low although I had new tires.

NHTSA ID

11506623

Incident

Apr 14, 2022

On 12-11-22 I had a flat tire. I went to put on the spare, following directions step by step, and placing the jack where the arrow points in the correct spot. I jacked my car up and once the tire was off, the car fell onto the ground bending the jack. I then realized the area the jack sits, along with other areas under the car are badly corroded. It's available for inspection, yes. This could have badly hurt me or my 4 year old who was near me had the jack flew out or my hand had been in the area. I am concerned if there are any other framework issues since the car landed hard on concrete. I also dont know if there is other hidden corrosion I cannot see that could pose saftey issues while driving.

NHTSA ID

11496983

Incident

Dec 11, 2022

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE TRACTION CONTROL INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT TURNED OFF THE VEHICLE AND IT RESTARTED NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED AT LEAST SEVEN TIMES IN ONE DAY AND BEGAN SIX MONTHS AGO. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

NHTSA ID

11204843

Incident

Apr 30, 2019

Mileage

70,000 mi

TIRE PRESSURE AND DOOR SENSORS FAILURE.

NHTSA ID

11112105

Incident

Jun 29, 2018

Mileage

46,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE RIMS FRACTURED WITHOUT WARNING. THE FAILURE ALSO OCCURRED ON THE FRONT PASSENGER SIDE RIM. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE REAR PASSENGER RIM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

NHTSA ID

10926868

Incident

Sep 1, 2016

Mileage

54,000 mi

MY WIFE WAS GOING HOME AND TRAVELING APPROXIMATELY 45 MPH. THE COLLISION AVOIDENCE LIGHTS STARTED FLASHING AND THE BRAKES LOCKED UP. THERE WERE NO VEHICLES IN FRONT OF ME, BUT SHE WAS ALMOST REAR ENDED FROM THE TRAFFIC BEHIND. THE VEHICLE NEVER CAME TO A COMPLETE STOP. WE HAVE HAD THE SYSTEM GO OFF BEFORE BUT NOT TO THIS EXTENT. THE DEALER HAS HAD NO COMPLAINTS AND CANNOT DO ANYTHING UNLESS THE VEHICLE ACTS UP.

NHTSA ID

10704228

Incident

Mar 29, 2015

Mileage

42,350 mi

<<I PURCHASED THIS CAR ON 3/31/15, SO THIS MAY HAVE BEEN OCCURRING PRIOR TO PURCHASE, BUT THIS IS THE FIRST TIME IT HAPPENED TO ME.>> WHEN CLOSING THE DRIVER'S DOOR, I GET A "DOOR AJAR" MESSAGE, EVEN THOUGH THE DOOR IS FULLY SHUT. I CAN GET THE MESSAGE TO GO OFF IF I SLAM THE DOOR REPEATEDLY, BUT SOMETIMES IT TAKES TWO OR THREE SLAMS TO GET IT TO GO OFF. THIS CAN BE A SERIOUS SAFETY ISSUE WHEN I'M NOT ABLE TO GET THE MESSAGE TO GO OFF. IF IT OCCURS AT NIGHT, I HAVE TO DRIVE WITH THE INTERIOR LIGHTS IN THE CAR ON. I'M ALSO CONCERNED ABOUT THE DRIVER'S AIR BAGS BEING ABLE TO DEPLOY IN AN ACCIDENT, IF THE SENSOR THINKS THE DOOR IS OPEN. THIS PROBLEM REALLY WARRANTS A RECALL TO ADDRESS THIS ISSUE. *TR

NHTSA ID

10704029

Incident

Apr 2, 2015

Mileage

31,500 mi

THE REAR DRIVER'S SIDE DOOR HAS A BAD SENSOR. IT DOES NOT RECOGNIZE THE DOOR AS BEING CLOSED UNLESS THE DOOR IS OPENED/CLOSED NUMEROUS TIMES, SOMETIMES IT WILL NOT EVER RECOGNIZE THE CLOSURE. *TR

NHTSA ID

10691241

Incident

Feb 27, 2015

Mileage

45,000 mi

BOTH MY WIFE AND I NOTICED THAT THERE WERE LOUD NOISES COMING FROM THE REAR END OF THE VEHICLE...GROWLING NOISES WHICH BECAME NOTICEABLE AROUND 30 MPH. AS THE SPEED INCREASED, THE NOISE LEVEL DID AS WELL. I WAS TOLD BY A FORD MECHANIC THAT THE REAR WHEEL BEARINGS NEEDED TO BE REPLACED (AFTER ONLY APPROX. 32K MILES!). I REPLACED BOTH REAR WHEEL BEARINGS AND THE NOISE DIMINISHED BUT DID NOT TOTALLY GO AWAY. IT STILL VARIES WITH SPEED. WHEN IT'S RAINING, THE NOISE DIMINISHES. WHEN IT'S COLD ( FREEZING OR LOWER) THE NOISE DIMINISHES. IN NEITHER CASE, AFTER THE BEARINGS WERE REPLACED, DID THE NOISE GO AWAY COMPLETELY. WE BOUGHT THE CAR BRAND NEW AND HAD NONE OF THESE PROBLEMS. DIFFERENT FORD FORUMS STATE THAT THERE IS A DEFECT IN THE ARMS THAT SUPPORT THE REAR WHEELS THAT CAUSES THE BEARINGS TO BE ROTATED IN A POSITION THAT CAUSES THEM TO FAIL QUICKLY. TO DATE I HAVE NOT FOUND ANY LITERATURE FROM FORD VERIFYING THIS, YET THE PROBLEM PERSISTS. *TR

NHTSA ID

10680787

Incident

Feb 1, 2013

Mileage

32,000 mi

THE DOOR AJAR SWITCH DOES NOT WORK. WHAT THIS HAS DONE TO THE VEHICLE IS THE INTERIOR LIGHTS STAY ON IN THE CAR WELL AFTER IT HAS BEEN TURNED OFF. THE VEHICLE ALSO WILL NOT TURN THE INTERIOR LIGHT OFF WHEN RUNNING UNLESS YOU ARE IN DRIVE AND MOVE FORWARD. THE DANGER IS IN REVERSING AT NIGHT. THE LIGHTS DO NOT GO OUT WHATSOEVER IN REVERSE AND MAKES IT VERY DIFFICULT TO SEE AT NIGHT WHEN IN REVERSE. WE HAVE ALMOST HIT A PERSON, A CAR AND A FEW POLES WITH THIS LIGHTING STAYING ON. NOT ONLY DOES IT POSE A THREAT FOR A CRASH OR HITTING OTHER VEHICLES IT ALSO KILLS THE BATTERY IN THE VEHICLE. THIS SHOULD NOT BE AN ISSUE IN A VEHICLE THIS NEW. PLEASE DO SOMETHING ABOUT THIS THE LIGHTING THAT STAYS ON WILL GET SOMEONE HURT BECAUSE THE DRIVER CANNOT SEE WHERE THEY ARE REVERSING TO INTHE DARK. *TR

NHTSA ID

10660495

Incident

Oct 1, 2014

Mileage

84,000 mi

THE DOOR AJAR LIGHT ON THE DASH, WHILE THE DOOR IS CLOSED, FOR THE DRIVERS SIDE REAR DOOR WILL NOT SHUT OFF. THE AUTOMATIC LOCKS WILL NOT ENGAGE AND THE DOME LIGHTS AND VARIOUS PARKING LIGHTS ON THE VEHICLE TURN OFF AND ON AT ALL HOURS OF THE DAY AND NIGHT WHILE CAR IS PARKED TAXING THE BATTERY. I ENDED UP HAVING TO BUY A NEW BATTERY OVER TIME. *TR

NHTSA ID

10655166

Incident

Nov 15, 2014

MY PASSENGER SIDE WHEELS HIT A SNOW HIDDEN POT HOLE AND SCRATCHED BOTH WHEEL COVERS. WHEN I WENT TO MY FORD DEALER TO PURCHASE TWO NEW WHEEL COVERS I WAS TOLD THAT THEY WERE NOT "COVERS" (HUB CAPS) AT ALL, RATHER THEY WERE "CHROME FOIL COVERED PLASTIC" BONDED TO THE WHEEL RIM. ONE CAN NO LONGER SIMPLY REPLACE A $25 - $50 WHEEL-COVER (HUB CAP) TO KEEP A FORD VEHICLE LOOKING NEW. YOU HAVE TO PURCHASE THE ENTIRE WHEEL. THE REPLACEMENT COST IS $860 PLUS REMOUNTING COSTS; ABOUT $1000 FOR EACH WHEEL. I LEFT THE DEALERSHIP FEELING CHEATED! MY ORIGINAL SALES INVOICE LISTS THE WHEELS AS "CHROME CLAD" AND THIS IS OBVIOUSLY MISLEADING! THE SALES STAFF SAID TO WAIT FOR AN "AFTER MARKET" SOLUTION. FORD EXECUTIVES OFFERED NO HELP SAYING THEY DO NOT COVER DAMAGE DUE TO WEATHER CONDITIONS AND TO CONTACT MY INSURANCE COMPANY! MY ARGUMENT REMAINS.. IN ORDER FOR THE WHEELS TO BE DAMAGED SO EASILY, THEY ARE OBVIOUSLY COMPRISED OF SUB-STANDARD MATERIAL. THE ALUMINUM FOIL MY WIFE USES IN OUR KITCHEN IS STRONGER THAN FORD'S "CHROME CLAD" WHEELS. I PRIDE MYSELF IN MAINTAINING MY VEHICLES IN "LIKE NEW" CONDITION. FORD HAS LOST ME AS A LIFETIME CUSTOMER BECAUSE OF THEIR APPARENT LACK OF CONCERN FOR THE POTENTIAL UPKEEP COSTS TO THE CONSUMER. THEY SEEM MORE INTERESTED IN SAVING WEIGHT AND MANUFACTURING COSTS AND I CAN'T HELP BUT WONDER WHAT ELSE THEY CUT CORNERS ON? *TR

NHTSA ID

10639400

Incident

Jan 1, 2014

Mileage

35,000 mi

WHEN DEPRESSING BRAKES WHILE PULLING INTO PARKING SPACE, BRAKES BECAME EXTREMELY STIFF AND HAD TO STAND ON THEM TO STOP BARELY MISSING CAR PARKED IN SPACE TO MY FRONT, ALSO WHEN COMING TO A STOP AT A STOP LIGHT CAR WAS VERY DIFFICULT TO GET SLOWED DOWN TO A STOP. CALLED LOCAL SERVICE TECH AND DESCRIBED ISSUE AND WAS TOLD BRAKE BOOSTER WOULD NEED TO BE REPLACED AND UNFORTUNATELY IT IS ON BACKORDER. *TR

NHTSA ID

10639200

Incident

Sep 25, 2014

Mileage

56,500 mi

DOOR AJAR SENSOR APPEARED, TOOK VEHICLE BACK TO DEALER, REPLACED DOOR LATCH AND DOOR AJAR ICON DISAPPEARED. AUTOMATIC DOOR LATCHES ARE WORKING PROPERLY; HOWEVER, ONE WEEK LATER, AS I WAS DRIVING A WRENCH ICON APPEARED AND MY CAR LOST POWER. IMAGINE THE DANGER INVOLVED IN DRIVING AND LOOSING POWER. CALLED THE DEALER, LEFT THE CAR AGAIN FOR ANOTHER REPAIR SESSION. IT IS MY UNDERSTANDING THAT THE DOOR AJAR SENSOR HAS BEEN VERY PROBLEMATIC FOR THE FORD EDGE MODEL AND THERE HAS NOT BEEN A RECALL. ADD MY COMPLAINT TO THE LIST OF MANY AND HOPEFULLY SOMETHING WILL BE DONE FOR THE CONSUMER. I AM DISAPPOINTED BECAUSE THE VEHICLE STILL SMELLS NEW AND ONLY HAS 40,200 MILES ON IT BUT IS ALREADY HAVING PROBLEMS. ACRONYM FOR FORD=FIX OR REPAIR DAILY, AND I SURE HOPE NOT! FORD HAS ANOTHER ACRONYM, BUT I WILL NOT POST IT AT THIS TIME. TRYING TO REMAIN PATIENT, BUT DILIGENT. *TR

NHTSA ID

10629819

Incident

Aug 14, 2014

Mileage

40,200 mi

I WAS RIDING DOWN THE STREET AT A NORMAL SPEED, ALL OF A SUDDEN I HEARD A LOUD SOUND. THE CAR STARTED DRIVING REALLY FUNNY. I PULLED OVER ON A SIDE STREET TO SEE IF I HIT SOMETHING,. NOTHING WAS IN THE ROAD, I THEN LOOKED AT THE CAR.THIS IS WHEN I NOTICED MY TIRES ON MY PASSENGERS SIDE HAD BLOWN OUT. I HAD 2 FLAT TIRES. I DON'T KNOW WHAT HAPPENED. I ONLY HAD THE CAR FOR 2 MONTHS. THE TREAD ON THE TIRE WAS STILL GOOD, THE ROAD WAS OK, A LITTLE ROUGH BUT I DIDN'T SEE ANY NEED FOR 2 FLATS. THE STEERING ALSO MAKES A LOUD NOISE WHEN I TURN IT TO THE RIGHT AND TO THE LEFT. I HAD IT LOOKED AT BUT OF COURSE THE DEALER SAYS NOTHING IS WRONG. ITS NOT MAKING A LOUD NOISE FOR NOTHING. *TR

NHTSA ID

10629399

Incident

Aug 28, 2014

Mileage

81,000 mi

THE ALARM COMES ON FOR NO REASON. THE FRONT DRIVER PANEL SAYS THE REAR LEFT DOOR IS OPEN, EVEN AFTER CLOSING IT REPEATEDLY, THE PANEL STILL SAYS THE REAR LEFT DOOR IS OPEN. *TR

NHTSA ID

10615452

Incident

Jul 9, 2014

Mileage

60,000 mi

THE DRIVERS SIDE FRONT DOOR SENSOR DOES NOT WORK. THE DOOR IS CLOSED BUT IT STILL SHOWS ON THE DASH DOOR AJAR. THIS DOES NOT LET THE DOORS LOCK WHILE DRIVING. I FEEL THAT THIS IS VERY UNSAFE WHILE DRIVING ALSO UNSAFE FOR MY FAMILY TO DRIVE IN CERTAIN AREAS OF THE CITY. I DON'T EVEN KNOW IF THE AIRBAGS WILL WORK. *TR

NHTSA ID

10577594

Incident

Apr 1, 2014

Mileage

41,523 mi

TL* THE CONTACT OWNS 2011 FORD EDGE. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, SHE SCRAPED THE TIRE AGAINST A CURB. THE FAILURE CAUSED THE REAR PASSENGER'S SIDE HUB CAP TO BEND, EXPOSING SHARP EDGES. THE CONTACT WAS CONCERNED THAT THE DAMAGED HUB CAP COULD POTENTIALLY CAUSE INJURIES OR LACERATIONS WHEN WASHING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HUB CAP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

NHTSA ID

10573080

Incident

Mar 6, 2013

Mileage

30,000 mi

FORD SYNC SYSTEM HAS BEEN FREEZING, BACK UP CAMERA BLACKING OUT, GPS STALLING. CAR HAS BEEN RETURNED TO DEALER 3 TIMES FOR A REBOOT SYSTEM. DEALER SAID IT HAS TO DO WITH THE NEW SYSTEM AND THERE BEING BUGS. *TR

NHTSA ID

10418053

Incident

Jul 28, 2011

Mileage

9,000 mi

VARIOUS PROBLEMS WITH SYNC/COMPUTER SCREEN IN CAR - SIDE WARNING CAR COMING LIGHTS GO ON FOR NO REASON , SCREEN GOES DARK AND BLACK BOX APPEARS IN CENTER INCLUDING WHEN IN REVERSE THUS BLANKING OUT CENTER VISUAL FIELD OF BACK UP CAMERA (SEE CAMERON GULBRANSEN TRANSPORTATION SAFETY ACT FEB 2008). ALL THIS BEGAN AFTER FORD RECALL PROGRAM 10B20 DONE MARCH 29, 2011. IT WORKED PERFECTLY PRIOR TO THAT TIME. CAR WAS BROUGHT BACK TO DEALER AP 2, AP 21, AP 27, MAY 5-9 AND AUG 2 2011 FOR SAME ISSUES. COMPUTER WORKS FOR SHORT TIME THEN PROBLEMS START AGAIN. I DO HAVE A PHOTO IN MY PHONE OF THE BLACK SCREEN HAPPENING WHICH WAS SHOWN TO THE DEALER. IT IS OFTEN TOO UNSAFE TO DRIVE AND TAKE A PHOTO AT THE SAME TIME TO COLLECT BETTER EVIDENCE OF EPISODES SO I ONLY HAVE A COUPLE OF PHOTOS THAT CAME OUT CLEARLY. ALSO VARIOUS OTHER PROBLEMS- PHONE SUDDENLY UNSYNCS ITSELF WHILE DRIVING - I MADE A CALL THEN TRIED TO MAKE A SECOND CALL A FEW MOMENTS LATER AND IT HAD DISCONNECTED FROM CAR INCLUDING ALL 911 SERVICE. WHILE DRIVING ON ROAD WITH NO OTHER CARS NOR OBJECTS, SUDDENLY BEGAN RINGING ALARM AND FLASHING THAT CARS WERE COMING FROM THE SIDES AND THERE WAS NO ONE ON EITHER SIDE AND NO WIND NOR RAIN. WHILE AT DEALER PAST 3 TIMES, DETROIT HOME OFFICE WAS CALLED BY THE DEALER FOR FURTHER ADVICE BY DEALER. *KB

NHTSA ID

10416771

Incident

Mar 29, 2011

Mileage

2,906 mi

PURCHASED A 2011 FORD EDGE WITH SYNC AND MY FORD TOUCH AFTER THE 3RD TIME THE DEALER FINALLY UPGRADED THE SYSTEM ON THE WITH THE 4TH VISIT WITH AN UPDATE,ONLY HAD THE CAR BACK LESS THEN A WEEK AND NOW THE ENTIRE SYSTEM CRASHED NOTHING WORKS AND I MEAN NOTHING TOOK IT BACK TO THE DEALER AND WAS TOLD THERE IS NOTHING THEY CAN DO EXCEPT WAIT FOR FORD TO COME OUT WITH A FIX. SPENT OVER 40,000 FOR A LEMON AND A DEALER THAT DOES NOT CARE. DOES ANYONE HAVE ANY IDEAS THAT COULD HELP ME OUT WILL BE GREATLY APPRECIATED. *TR

NHTSA ID

10404457

Incident

Mar 25, 2011

Mileage

100 mi

FORD'S SYNC SYSTEM IS A SAFETY HAZARD. IT DOES NOT WORK AS ADVERTISED, CONSTANTLY CRASHES AND IS A GRAVE DISTRACTION FOR DRIVERS. *TR

NHTSA ID

10393012

Incident

Nov 20, 2010

Mileage

100 mi

2011 FORD EDGE LIMITED WITH MYFORD TOUCH SYSTEM. TOOK DELIVERY OF THIS VEHICLE ON 2/23/11. SINCE, THE MYFORD TOUCH SYSTEM HAS EITHER OPERATED ON A VERY LIMITED BASIS, OR, AND MOST IMPORTANTLY, HAS BEEN ENTIRELY INOPERABLE. THE VEHICLE HAS BEEN IN DEALER SERVICE DEPARTMENT FROM 3/10/11 - 3/17/11 AND UPON FURTHER FAILURE OF THE SYSTEM, WE PICKED UP ONCE AGAIN BY THE DEALER ON 3/21/11 WHERE IT REMAINS, AWAITING AN INSPECTION BY A FORD FIELD SERVICE ENGINEER. THE DEALER INITIALLY RE-PROGRAMMED THE SYSTEM, WHICH FAILED, ATTEMPTED TO UPGRADE THE SYSTEM SOFTWARE TO V2.7, WITH NO SUCCESS AND THEN REPLACED THE APIM (AUDIO PROTOCOL INTERFACE MODULE) 3 TIMES, WITHOUT SUCCESS. AFTER E-MAILS TO KEY CONTACTS AT FORD, WE RECEIVED A CALL FROM FORD'S EXECUTIVE OFFICES, WHO ARE NOW COORDINATION THE FURTHER REPAIR ATTEMPTS. HAVE BEEN ADVISED THAT IF REPAIRS DO NOT REMEDY THE PROBLEM, THAT THEY WILL HAVE TO CONSIDER OTHER ALTERNATIVES. WE ASSUME THAT IS REPLACING THE VEHICLE, BUT THEY WOULD NOT YET COMMIT TO SUCH. THIS ISSUE HAS LEFT US WITH AN ENTIRE LACK OF FAITH IN FORD AND THE QUALITY OF ITS VEHICLES.

NHTSA ID

10392438

Incident

Feb 23, 2011

Mileage

500 mi