2011 Ford Edge Interior & seats Problems

The contact owns a 2011 Ford Edge. The contact stated that the “Driver's Door Ajar” warning light was illuminated even though the door was securely closed and locked. The vehicle was taken to the dealer, who diagnosed that the door latch had failed and needed to be replaced. The vehicle was repaired. The contact stated that approximately one year later, the failure reoccurred with the passenger’s side door. The warning light caused the interior light to remain illuminated and the alarm to activate intermittently. The vehicle was returned to the dealer who diagnosed the vehicle and determined that the door latch on the passenger’s side door had failed and needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

NHTSA ID

11666773

Incident

Jun 13, 2016

The contact owns a 2011 Ford Edge. The contact stated that after closing the front driver's side door, the "Door Ajar" message was displayed, and the interior lights remained illuminated. The contact was concerned that the front driver's side door might open while driving. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 139,000.

NHTSA ID

11529741

Incident

May 1, 2023

Mileage

139,000 mi

Door ajar is constantly on. Front passenger door. This is causing my dome lights to stay on, my key beeps twice when securing vehicle.

NHTSA ID

11516192

Incident

Apr 9, 2023

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the driver’s side front door swung open independently and she had to hold the door shut while driving. The door failed to remain closed. The contact was able to safely drive home. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.

NHTSA ID

11457318

Incident

Feb 26, 2022

Mileage

133,000 mi

I own a 2011 Ford Edge that has a reoccurring door latch issue. This is a well known issue with certain Ford Edge years. The door latches are defective and malfunction, causing a "door ajar" dash warning light and the interior lights come on. We have had all 4 door latches replaced, but I currently have one malfunctioning again. The last one I had replaced in 2018 was not covered under warranty, and cost me $350. I spoke with Ford and they refuse to reimburse me. My daughter currently drives this car. It is unsafe when the interior lights come on at night when driving due to this issue. Ford should step up and recall these models with this problem.

NHTSA ID

11451390

Incident

Oct 1, 2021

The contact owns a 2011 Ford Edge. The contact stated while driving 60 mph, the tailgate ajar warning light illuminated. The contact pulled over to the side of the road and checked and saw that the tailgate was closed. The contact opened and then closed the tailgate, re-entered the vehicle however, the warning light reappeared. The contact stated that occasionally, the tailgate would unlock inadvertently. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage is 180,000.

NHTSA ID

11419497

Incident

Jul 1, 2020

Mileage

180,000 mi

BLACK SCREEN FOR BACK UP CAM AND RADIO. HEATED SEAT ON DRIVERS SIDE DOESN'T WORK.

NHTSA ID

11317896

Incident

Mar 13, 2020

THE DRIVER'S SEAT HAS STARTED COMING FORWARD DURING MODERATE TO SUBSTANTIAL BRAKING, AND BACKWARDS DURING SIMILAR ACCELERATION.

NHTSA ID

11311441

Incident

Jan 17, 2020

Mileage

117,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE ALARM INDEPENDENTLY ACTIVATED DUE TO THE PASSENGER'S SIDE DOOR BEING AJAR. THE CONTACT RECEIVED A FIELD SERVICE ACTION NUMBER: 19N09 (LATCHES/LOCKS/LINKAGES) FROM THE MANUFACTURER AS PART OF A CUSTOMER SATISFACTION PROGRAM. LEVITTOWN FORD LOCATED AT 3195 HEMPSTEAD TPK, LEVITTOWN, NY11756, AND WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE FIELD SERVICE ACTION WAS SPECIFIC TO THE DRIVER'S DOOR AND NOT THE PASSENGER'S DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

NHTSA ID

11311403

Incident

Jan 31, 2020

Mileage

125,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE CONTACT BECAME AWARE THAT THE DRIVER'S DOOR OUTER DOOR HANDLE WAS FRACTURED. THE CONTACT MODIFIED THE DOOR HANDLE WITH DUCT TAPE TO BE ABLE TO LOCK AND UNLOCK THE DOOR. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER 10V516000 (LATCHES, LOCKS, LINKAGES) HOWEVER, THE FRACTURED DOOR HANDLE WAS NOT COVERED. THE FAILURE MILEAGE WAS 83,000.

NHTSA ID

11307315

Incident

Dec 25, 2019

Mileage

83,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED AND ATTEMPTING TO STOP ABRUPTLY, THE FRONT DRIVER'S SEAT FRACTURED, FELL FORWARD, BACKWARDS, AND THEN LAYED DOWN FLAT. THE VEHICLE WAS TAKEN TO MIKE BROWN FORD (866-562-7500, LOCATED AT 4950 E U.S. HWY 377, GRANBURY, TX 76049) WHERE IT WAS DIAGNOSED THAT THE BOTTOM OF THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

NHTSA ID

11206239

Incident

Apr 28, 2019

Mileage

100,000 mi

WHEN ACCELERATING, YOU CAN FEEL THE DRIVERS AND/OR PASSENGER FRONT SEAT SHIFT BACKWARD. WHEN STOPPING, YOU CAN FEEL THE DRIVERS AND/OR PASSENGER FRONT SEAT SHIFT FORWARD. I HAVE QUESTIONED THIS AT THE DEALERSHIP WITHOUT RESOLUTION. I CAN'T FIND ANYTHING THAT WILL ALLOW ME TO TIGHTEN DOWN THE SEATS. I DON'T FEEL THIS EXTRA PLAY IN THE SEAT IS SAFE IN THE EVENT OF A WRECK.

NHTSA ID

11202740

Incident

Nov 14, 2014

Mileage

67,000 mi

DOOR INDICATOR LIGHT STAY ON INTERIOR LIGHTS STAY ON INDICATING THAT THE DRIVER SIDE DOOR IS OPEN WHEN DOOR IS SHUT.LIGHTS POP ON AT ANY RATE OF SPEED SCARY AND EXTREMELY DANGEROUS PASSENGER SIDE SEAT DOESN'T MOVE AT ALL SOMETIMES THE WHOLE SCREEN WILL GO A DIME WHITE AND BLANK DURING ANY RATE OF SPEED. EXTREMELY DANGEROUS

NHTSA ID

11187232

Incident

Mar 2, 2019

Mileage

140,000 mi

ON JUNE 24, 2015 THE DEALERSHIP SERVICE DEPARTMENT HAD TO REPLACE THE SEAT TRACK ON THE DRIVERS SIDE. IT WAS STUCK IN THE UP POSITION AND WOULD GRIND WHEN YOU TRIED TO MOVE IT WITH THE POWER SWITCH. NOW 2/1/2018 THE DRIVERS SIDE SEAT IS NOT SECURE AND IT ROCKS WHEN YOU ACCELERATE AND BRAKING. FORD SERVICE DEPARTMENT INFORMED ME TODAY THAT THE TRACK NEEDS TO BE REPLACED AGAIN. COST TO ME WOULD BE $1,640.00. A QUICK SCAN OF THE "FORD EDGE FORUM" INDICATED AT LEAST 18 REPORTS OF THE SAME PROBLEM. TO ME THIS IS A SERIOUS SAFETY CONCERN AND SHOULD BE FIXED BY THE FORD MOTOR COMPANY. I SPOKE WITH FORD'S CUSTOMER RELATIONS DEPARTMENT THIS MORNING 2/1/2018 AND THEY ASSIGNED A CASE NUMBER AND WILL LET ME KNOW WHAT FORD WILL DO PROVIDE ASSISTANCE IN THE REPAIR OF THIS PROBLEM. A SOLUTION BY FORD SHOULD BE FOUND AND A RECALL SHOULD GO OUT TO FIX THIS PROBLEM ONCE AND FOR ALL.

NHTSA ID

11066476

Incident

Feb 1, 2018

Mileage

78,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND DRAINED THE BATTERY. THE VEHICLE WAS TAKEN TO MEDVED FORD (1404 S WILCOX ST, CASTLE ROCK, CO 80104, (303) 688-3137) WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER'S SIDE DOOR WAS FAULTY AND THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR LATCH WAS PREVIOUSLY REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT NO RECALL WAS ASSOCIATED WITH THE VIN. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 110,000. *TT UPDATED 8/20/18*JB

NHTSA ID

11048774

Incident

May 16, 2017

Mileage

110,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S DOOR FAILED TO LATCH AND REMAIN CLOSED. THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 110,000.

NHTSA ID

11034693

Incident

Apr 16, 2017

Mileage

110,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT ANY SPEED, ALL FOUR DOORS UNLOCKED AND THE INTERIOR LIGHTING REMAINED ILLUMINATED. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (SHAMALEY FORD IN EL PASO, TX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

NHTSA ID

11012862

Incident

Sep 25, 2015

Mileage

40,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOME LIGHT FAILED TO TURN OFF, WHICH DRAINED THE ELECTRICAL POWER. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED INTERMITTENTLY WHEN THE DOOR WAS CLOSED. THE INDEPENDENT MECHANIC WHO SOLD THE VEHICLE TO THE CONTACT DID NOT PERFORM DIAGNOSTIC TESTING. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE IF THERE WAS A MANUFACTURER CAMPAIGN TO SERVICE THE VEHICLE OR A SOLUTION TO PREVENT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

NHTSA ID

11001948

Incident

Sep 5, 2016

Mileage

49,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. UPON STARTING THE VEHICLE, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND CHIMED. THE CONTACT ATTEMPTED TO LOCK THE DOORS, BUT THE LOCKS FAILED. THE DEALER DIAGNOSED THAT THE LATCH MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNAVAILABLE.

NHTSA ID

10983704

Incident

Apr 21, 2017

Mileage

80,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE DRIVER SIDE DOOR REMAINED OPEN AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS COVERED BY THE WARRANTY. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000. THE VIN WAS NOT PROVIDED.

NHTSA ID

10978865

Incident

Apr 3, 2017

Mileage

49,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR SENSOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.

NHTSA ID

10971948

Incident

Apr 4, 2017

Mileage

121,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT, BUT EVENTUALLY EVOLVED TO A CONSISTENT FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,100. THE CONSUMER REQUESTED A NON-TAKATA REPLACEMENT FOR THE AIRBAG RECALL. UPDATED 08/10/2017*JS

NHTSA ID

10971123

Incident

Jan 4, 2017

Mileage

77,100 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. AS A RESULT, ALL THE DOORS FAILED TO AUTOMATICALLY LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 130,000.

NHTSA ID

10970112

Incident

Aug 16, 2014

Mileage

130,000 mi

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO LATCH CORRECTLY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH SENSOR WAS MALFUNCTIONING AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE ISSUE PERSISTED. THE VEHICLE WAS TAKEN BACK AND FORTH TO THE DEALER SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10967974

Incident

Oct 15, 2015

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTING REMAINED ILLUMINATED AND THE "DOOR AJAR" MESSAGE WAS DISPLAYED. IN ADDITION, THE DOME LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.

NHTSA ID

10946207

Incident

Dec 23, 2016

Mileage

132,000 mi