2014 Ford Edge Other / unspecified Problems

The Power Take Off Assembly (PTU) failed. I had it replaced a a Ford Dealership with a genuine Ford PTU. After driving less than 125 miles the PTU failed again and my right front half shaft disengaged without notice on the high when traveling at highway speeds. Upon return to the dealership they noted that the PTU failed and it was replaced at no cost. However, they charged me for the replacement of the Right Front Axel. I contacted Ford Customer Service and contend that recall 14S10 should apply especially after the new PTU failed. They denied my claiming stating that the dealership claimed a torn CV Boot was the cause of my axel disengaging. However there was no mention of a torn CV Boot in the dealerships multipoint inspection of my vehicle when originally brought in. Ford Customer Service and the dealership denied my claim.

NHTSA ID

11632439

Incident

Dec 14, 2024

Wheel cracked, found during replacement of failed tire. Could have led to an accident if unfound. Problem found by Firestone Service Center No. No.

NHTSA ID

11444661

Incident

Dec 17, 2021

I HAD BEEN DRIVING FOR ABOUT 40 MINUTES AROUND 35 MILES PER HR, ON A STREET. I SLOWED DOWN TO CHANGE LANES TO ENTER THE FREEWAY RAMP.THEN WHILE THE VEHICLE WAS IN MOTION, IT WOULD BEGAN TO SLOW DOWN AND LOSE POWER. THE WRENCH ICON APPEARED, BUT WAS ABLE TO STEER, AROUND A FEW FEET, INTO A SERVICE STATION . THE VEHICLE CAME TO A COMPLETE STOP. I KEPT THE ENGINE RUNNING BUT THERE WAS NO ACCELERATION. WHEN PRESSING THE ACCELERATOR THERE WAS NO ACTIVITY. I PLACED THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. MAYBE ONE MINUTE LATER, I RESTARTED THE ENGINE. THE VEHICLE STARTED RIGHT UP. THE ACCELERATOR WORKED PROPERLY. INSTEAD OF ENTERING THE FREEWAY I TOOK ANOTHER ROUTE HOME,WHICH WAS ABOUT 15 MILES AWAY. I HAD THE VEHICLE TAKEN TO A FORD DEALERSHIP THE NEXT DAY WHICH WAS 4/11/2019. AFTER INSPECTING IT,FORD STATED THEY COULD NOT IDENTIFY ANY PROBLEMS. I HAVE AROUND 76,000 MILES ON THE VEHICLE. I AM VERY MUCH AFRAID TO DRIVE THIS VEHICLE, BECAUSE OF THE SAFETY DANGER THAT IT POSE. I AM RETURNING IT BACK TO FORD FOR FURTHER INSPECTION. I DID NOT RECEIVE ANY WARNING BEFORE THE VEHICLE LOSS ACCELERATION. I WOULD NOT HAVE BEEN ABLE TO AVOID A CRASH, IF THERE WOULD HAVE BEEN THE USUAL TRAFFIC OR IF I WOULD HAVE ENTERED THE FREEWAY AS PLANNED.

NHTSA ID

11196133

Incident

Apr 10, 2019

Mileage

76,000 mi

I HAD BEEN DRIVING (TRAVELING NURSE) BACK AND FORTH 3 X WEEKLY TO A NURSING JOB. THE LOW TIRE LIGHT. I AIRED THE TIRE FOR SEVERAL DAYS UNTIL I COULD CARRY IT TO A TIRE SHOP. I WAS TOLD IT WAS THE RIM. THE RIM WAS REPAIRED. SIX MONTHS LATER THE LOW TIRE LIGHT COMES ON AGAIN. I CARRY IT TO THE FORD DEALERSHIP AND THE RIM IS CRACKED AGAIN. ONCE AGAIN IT IS SENT OFF FOR REPAIR. FEBRUARY THE LOW TIRE LIGHT COMES ON AGAIN WITH THE AIR LOSING 3 - 15 POUNDS OF AIR A DAY (I'M A TRAVELING NURSE) AND MY CAR GOES BACK TO THE DEALERSHIP AND THE GUY TELLS ME IT IS A FRACTURE IN THE VERY SAME RIM. HE TELLS ME THAT THE ONLY WAY IT IS FRACTURED IS IF I HIT SOMETHING BUT I HAVEN'T HIT SOMETHING. HE TELLS ME THAT THE BACK TIRE IS PRONE TO BEING FRACTURED AND I TELL HIM I ONLY HAD THE TIRES ROTATED 4 DAYS EARLIER. HE TELLS ME IT WILL COST ME $1400.00 PLUS A NEW TIRE AND I TELL HIM I DON'T HAVE THAT. I'VE SEEN THEM ON AMAZON FOR $400. HE TELLS ME HE WILL HAVE TO CHARGE ME FOR A NEW TIRE. I TELL HIM MY TIRES HAVE ROAD HAZARD SOMEWHERE ELSE. ALL 4 RIMS HAVE BEEN ON MY CAR SINCE THE DAY I BOUGHT IT. THIS RIM HAS NOW BEEN FRACTURED TWICE AND FORD WILL NOT HONOR IT'S OWN WARRANTY. THEY HAVE NO PROBLEM WITH A NEARLY 60 YEAR OLD NURSE DRIVING 100 MILES TO CARE FOR SOMEONE DYING WALKING OUT TO A FLAT TIRE EVERY SINGLE DAY.

NHTSA ID

11079912

Incident

Dec 10, 2016

Mileage

26,000 mi

ON JULY 31, 2017 IN MY 2014 FORD EDGE I SLOWED DOWN TO TURN RIGHT INTO A PARKING SPACE AT AN ELEMENTARY SCHOOL, AND ALL OF A SUDDEN THE CAR TOOK FLIGHT OVER THE CURB AND SPED INTO THE WOODS. SCARED AND SHAKEN I WAS TRAPPED IN THE CAR WITH TREES BLOCKING THE FRONT DOORS. I WAS ABLE TO GET OUT OF THE CAR BY CLIMBING INTO THE BACKSEAT WHERE I WAS ABLE TO OPEN THE DOOR. THE CAR WAS NOT DRIVABLE AND HAD TO BE TOWED. THIS ACCELERATION IS VERY SCARY AND I WILL NOT FEEL COMFORTABLE DRIVING THIS CAR AGAIN! WHAT IF CHILDREN WOULD HAVE BEEN IN THE WAY?

NHTSA ID

11012873

Incident

Jul 31, 2017

WENT TO DEALER FOR OIL CHANGE / TIRE ROTATION - ALSO TO CHECK LOSS OF AIR IN RIGHT REAR TIRE - SERVICEMAN PULLED A NAIL AND FIXED TIRE - BUT SAID THERE WAS A CRACK ON THE WHEEL ( 22 INCH POWDERED ALUMINUM) AND SHOULD B REPLACED - CR USED FOR VERY LIGHT DRIVING ONLY HAS 23,000 MILES SINCE 2014. *TR

NHTSA ID

10919033

Incident

Oct 24, 2016

Mileage

25,000 mi

ON 9-27-14, USING ADAPTIVE CRUISE CONTROL ON STRAIGHT, 4-LANE DIVIDED HIGHWAY WITH NO TRAFFIC IN LANE AHEAD OR BEHIND. VEHICLE'S BRAKES SUDDENLY ACTIVATED DROPPING SPEED FROM 74 TO 50 MPH. TAKEN TO DEALERSHIP 10-7-14 AND ISSUE COULD NOT BE DUPLICATED. HAPPENED AGAIN ON 11-11-14 WITH SAME ROADWAY & TRAFFIC CONDITIONS, THIS TIME 55 TO 50 MPH DROP. TAKEN TO DEALER ON 11-20-14 AND AGAIN NO ISSUES WERE DETECTED WITH THE VEHICLE. CONTACTED FORD CUSTOMER SERVICE WHO SAID TO TAKE IT BACK AGAIN TO GENERATE A "HOT LINE" COMPLAINT FOR AN ENGINEER TO LOOK AT THE VEHICLE. TOOK VEHICLE BACK 12-3-14 AND LEFT IT SO THEY COULD DRIVE IT FOR A FEW DAYS AND TRY TO DUPLICATE THE ISSUE (THEY SUPPLIED A RENTAL). CALLED AFTER 2 DAYS AND SAID AN ENGINEER "HAPPENED TO BE THERE LOOKING AT ANOTHER VEHICLE SO THEY LOOKED AT MINE". NO ISSUE FOUND, BUT THEY DID A RESET OF THE SYSTEM. THE ENTIRE TIME THEY HAD THE VEHICLE, IT WAS DRIVEN A TOTAL 6 (SIX) MILES. ALSO, ADAPTIVE CRUISE IS SET AS A DEFAULT AND CANNOT BE CHANGED. IF YOU TURN THE "ADAPTIVE" FEATURE OFF, IT GOES BACK WHEN YOU START THE VEHICLE AGAIN. *TR

NHTSA ID

10662959

Incident

Sep 27, 2014

Mileage

2,300 mi

I WAS DRIVING ON BARNSVILLE ROAD IN DICKERSON MARYLAND. I FELT THAT MY CAR DROPPED DOWN AND HEARD A SCRAPPING SOUND AND THE CAR VEERED TO THE RIGHT ON TO A FIELD. I GOT OUT AND FOUND THE ALUMINUM WHEEL ON THE GRASS WITH THE TIRE OFF THE WHEEL . WHEN THE TOW TRUCK CAME I SAW THAT THE CORE OF THE WHEEL HAD TOTALLY SHEARED OFF FROM THE EXTERIOR OF THE WHEEL. THE TIRE HAD NO SIGN OF PUNCTURE. I DID NOT HIT ANY OBJECTS OR POTHOLE. THERE WAS NO WARNING BEFORE THE EVENT. THE FORD DEALER BLAMED THE ALUMINUM WHEEL FAILURE ON A DENT IN THE WHEEL, WHICH DOES NOT EXPLAIN THE SYMMETRICAL TOTAL SEPARATION OF THE CORE OF THE WHEEL FROM THE EXTERIOR AS IF SOME ONE HAD TAKEN A SAW AND SEPARATED THE WHEEL. IT WAS THAT CLEAN OF A CUT. I HAVE THE WHEEL AND THE TIRE FOR FURTHER INVESTIGATION. *TR

NHTSA ID

10661278

Incident

Nov 24, 2014

Mileage

8,500 mi

TURNING RIGHT OUT OF PARKING LOT TOUCHED CURB PLASTIC WHEEL COVERING JUST RIPPLED LIKE A COKE CAN CRUSHED. HAD TO REPLACE WHOLE WHEEL. SHOULD EITHER BE ABLE TO REPLACE PLASTIC PART BY ITSELF OR DO NOT USE PLASTIC COVERING. RIDICULOUS FOR WHAT WE PAID FOR THE CAR. COST $1,100 TO FIT A PIECE OF PLASTIC ON A NEW CAR. HAD TO BUY NEW WHEEL. *TR

NHTSA ID

10619217

Incident

Aug 5, 2014

Mileage

3,000 mi