2021 Ford Expedition

NHTSA is opening this Audit Query (AQ) to investigate NU Car Rentals (NU Car) for compliance with the requirements of the National Traffic and Motor Vehicle Safety Act.The Safety Act requires that a rental company shall not rent a vehicle subject to a safety recall unless the recall remedy has been performed. 49 U.S.C. § 30120(i). NHTSA is in receipt of information that indicates NU Car rented at least two vehicles to consumers without having performed required recall repairs. The Vehicle Owner Questionnaires (VOQ) related to this investigation can be found on nhtsa.gov by searching for ID number 11730449 and 11504655. Accordingly, we are opening this audit query to seek additional information concerning this issue.

Vehicle Safety Complaint – 2021 Ford Expedition My 2021 Ford Expedition has experienced longstanding transmission problems, including hesitation during acceleration, becoming stuck between gears, harsh shifting, and rolling backward on hills. Despite numerous dealership visits, the problem was not diagnosed until the vehicle was out of warranty. The transmission was replaced in August 2026, but the vehicle continued to exhibit the same symptoms. Recently, while traveling approximately 20 mph trying to accelerate from left turn out from side street to main road, a dashboard warning appeared referencing "LOW" gear. The vehicle unexpectedly shifted into Park while moving, jolted significantly, and experienced reduced steering capability. I had to repower the vehicle to restore operation. Fortunately, surrounding traffic had stopped, preventing a potential collision. The dealership attributed the incident to Ford recall 26S48 but advised that no remedy is currently available and suggested I continue driving the vehicle. I am extremely concerned about the risk of a serious accident. I am requesting NHTSA investigate this incident, particularly given the vehicle's history of transmission failure, recent transmission replacement, and apparent manifestation of the recalled safety defect.

NHTSA ID

11776270

Incident

Oct 30, 2026

I was making a right hand turn and had loss of power and a clunk sound. I also experienced loss of power between 65-75 mph on the freeway. I ran a forscan report and it's pointing to the transmission even though the fluid and a tcm update has been performed. There is about 40k miles on the fluid.

NHTSA ID

11774159

Incident

Oct 27, 2026

The chrome plating on the interior center console trim is bubbling, wrinkling, cracking and peeling along the console edges, including the vertical corner by the cupholder, leaving sharp metal edges. This vehicle is covered by Ford recall 26S38 / NHTSA campaign 26V368 for this exact defect, but no remedy is available (remedy expected Q1 2027) and Ford has provided no interim cover, guard, repair, or instructions to make the sharp trim safe. Two injuries have occurred from the sharp peeling chrome trim: 1. On approximately March 12, 2026, the owner's right pinky finger was cut on the outside of the finger by the sharp peeling trim. It bled heavily, took a long time to heal, and left a permanent scar. No medical treatment was sought. No crash. 2. On October 15, 2026, the owner's right middle finger was cut on the same peeling trim. It was painful and would start bleeding again when bumped for several days afterward. No medical treatment was sought. No crash. Photos attached show the peeling trim and both injuries. The component is available for inspection upon request.

NHTSA ID

11773324

Incident

Oct 15, 2026

Power problems and the light was on. I took it to the ford place and they didn’t fix it.

NHTSA ID

11773184

Incident

Jun 8, 2026

Wiper switch not working for auto, because switch itself is broken. When accelerating to pass a car the transmission skips/slips and car pauses and gas pedal won't work for 10 seconds. Car basically stalls. Could have caused accident if unable to pass or slide back over behind the car trying to pass.

NHTSA ID

11772961

Incident

Oct 18, 2026

While driving at highway speeds, specifically during sudden acceleration and lane-change maneuvers, the vehicle experiences a severe dynamic mechanical binding event. The transmission briefly forces a sudden "halt" or engine-braking downshift, causing the vehicle to unexpectedly slow down in active traffic before entering a temporary limp mode. This sudden loss of propulsion and unexpected deceleration creates an immediate rear-end collision hazard on the highway. This happened to my wife while merging onto a highway almost causing an accident. Diagnostic and Mechanical Verification: The vehicle was taken to an authorized Ford dealership for evaluation. The dealership officially scanned, verified, and documented diagnostic trouble code P0786 (Shift Timing Solenoid "A" Range/Performance). Following an advanced diagnostic review, the certified Ford technician officially diagnosed a failed transmission park solenoid (parking pawl solenoid). Direct Relation to Active Safety Recall: The component failure (park solenoid), diagnostic code (P0786), and severe dynamic highway-speed binding symptoms are identical to the safety defects outlined in Ford Safety Recall 26S48 (NHTSA Campaign 26V402). Reason for Filing / Manufacturer Action: Despite an authorized Ford dealership verifying the exact failure mechanism of this active federal safety recall, Ford Corporate are currently refusing to cover 100% of the repair costs. They state that my specific VIN has not yet been "activated" in their database due to Ford’s phased tranche rollout schedule extending through 2027. I am being forced to pay out-of-pocket for an active, dealer-verified, federally recognized safety hazard. We cannot drive the vehicle with this significant safety risk. I am paying mostly out of pocket to cover the repair.

NHTSA ID

11772115

Incident

Oct 15, 2026

At approximately 12:10 p.m. on October 5, 2026, we had just washed the Expedition and I was going to move it over to put it in the middle bay of the garage that is attached to the house. I put the vehicle in reverse and it took off like it was going 100 miles an hour. I crashed into the garage behind us and the tires were still screaming. I then put it in drive to pull forward and it screeched the tires going forward. I had my foot on the break and it was roaring;burning rubber, it crashed through the garage door, hitting the Explorer in front of it which pushed into a wall of our house. It was an unexplained prolonged period of engine racing. I have a video that I would like to send you showing everything that happened, but it’s too large to attach.

NHTSA ID

11769520

Incident

Oct 5, 2026

My 2021 Ford Expedition MAX XLT with the 10R80 automatic transmission has experienced repeated momentary “neutral-out” events while driving. The transmission/park-system components are available for inspection upon request. The most serious incident occurred in September 2026 while I was driving at highway speed near Charlottesville, Virginia, with six children in the vehicle. I was not towing or placing the vehicle under unusual load. The vehicle suddenly behaved as though the transmission had shifted into neutral, the RPM/engagement became abnormal, I heard loud thumping, saw smoke or fumes from the rear of the vehicle, and observed a transmission temperature of 261°F. The vehicle later re-engaged. This created a serious safety concern because I temporarily lost normal propulsion/acceleration capability while traveling at highway speed with other traffic. This problem has previously been confirmed by my Ford dealer. In February 2026, I reported that the vehicle would “neutral out and rev up,” hesitate for several seconds, and then go back into gear. The dealer documented that no diagnostic codes were stored but followed Ford TSB 23-2249. During diagnosis, the dealer found physical wear/damage involving the transmission parking pawl area, rear output shaft, and cam. The transmission was removed and disassembled and multiple park-system components were replaced. The neutral-out condition returned after that repair. In July 2026, I again reported that the vehicle would intermittently neutral out for several seconds and then re-engage. The dealer was unable to reproduce it and again found no diagnostic trouble codes. In September 2026, after the 261°F highway incident described above, the dealer again scanned the vehicle and found no codes and was unable to reproduce the condition during approximately 100 miles of testing. There have been no transmission warning lamps, transmission messages, or

NHTSA ID

11769248

Incident

Sep 4, 2026

NEW VEHICLE DELIVERY HOLD - Emissions Recall 24E13 – Supplement #1 Certain 2018-2021 Model Year Expedition Vehicles equipped with 3.5L EcoBoost Engine Powertrain Control Module (PCM) Software Update

For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901

Some 2021-2024 Ford and Lincoln vehicles may exhibit an "Updating SYNC" message on the vehicle center display screen after an over the air (OTA) update. The message can be cleared from the center display screen and SYNC can be used normally, but it will re-appear at every subsequent ignition cycle. Inform customers that engineering is currently working on a software update solution for this condition to be delivered OTA expected in late Q3 2026. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Monitor Professional Technician System (PTS) for additional information.

NEW VEHICLE DELIVERY HOLD - Emissions Recall 26E04 Certain 2021-2025 Model Year F-150, Maverick, Mustang, Ranger, Expedition, Bronco Sport, Explorer, Bronco, Navigator, and Aviator Vehicles Powertrain Control Module Software Update

For 20212026 vehicles equipped with the 10R80 transmission, a new Transmission Clutch Circuit Leak Test has been introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum transducer (PVT) when available. When referred to a specific clutch (A-F) test by a pinpoint test in Workshop Manual (WSM), Section 307-01 > Diagnosis and Testing, the Clutch Assembly tests have been updated with a hyperlink to the new Transmission Line Pressure Test - Pressure Vacuum Transducer (PVT) Is Available procedure in WSM, Section 307-01 > General Procedures. This procedure provides instructions to perform the FDRS Transmission Clutch Circuit Leak Test when applicable. The new test improves the accuracy of detecting leaks within transmission fluid circuits and replaces the previous air check method. The previous air check procedure has been shown to produce a high rate of false positives, which may lead to unnecessary repairs when no actual leak is present. Accordingly, the air check procedure is not to be used for diagnosing internal transmission hydraulic leaks or as justification

Various 2020-2026 Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.