2024 Ford Expedition

We were driving down I-64 on November 8, 2026 in clear beautiful weather when all of a sudden we heard a loud explosion. My first thought was our vehicle had been shot. I started hearing air and then glass started falling. We pulled off the road and accessed the damage. We taped the glass so it would stop shattering, but it still did with every bump. There were shards of glass all over the back seats. Had we had back seat passengers or a baby serious injury could have occurred. This will be the 2nd Expedition we have had that this has happened to. Are local Ford dealerships said “Oh we don’t cover that but your insurance should. THIS IS A SERIOUS ISSUE THAT CAN CAUSE INJURY!!!

NHTSA ID

11776897

Incident

Nov 8, 2026

I am formally reporting a serious safety incident involving the original factory-supplied tire jack provided with our 2024 Ford Expedition Limited. Vehicle: 2024 Ford Expedition Limited VIN: [XXX] Incident Date: [XXX] Location: [XXX]. While attempting to change a tire, my husband, [XXX], experienced a sudden loss of stability when the factory-supplied jack slipped, causing the vehicle to fall and trapping him underneath. My husband underwent total knee replacement surgery approximately two and a half months ago. The Expedition came down onto his surgically repaired leg, potentially causing additional injury. Even more concerning, the Ford-provided jack slipped three times during this incident. The first occurrence happened when my husband was attempting to remove the tire. As the tire came off the jack slipped and caught his leg underneath the vehicle. He caught it and tried to put the jack back in place to get his leg out, but it slipped again. On the third attempt, he was finally able to remove his right leg, which had been pinned underneath the whole time. Note: He followed the instructions and placed the jack where specified. We have video evidence showing the positioning of a tire underneath the Expedition. That tire appears to have prevented the full weight of the vehicle from coming down on his leg. Without that protection, this incident could have resulted in catastrophic injury or death. We have discovered that there are multiple safety recalls involving the 2024 Expedition, although we have not confirmed an existing recall specifically involving the original factory jack. Given the seriousness of this incident, we formally request: An immediate investigation of the factory-supplied jack and its potential failure. Identification of the original jack's manufacturer, supplier, part number, design specifications, and rated capacity. Review of previous consumer complaints, warr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11773030

Incident

Oct 22, 2026

On [XXX] I was grabbing my wallet from the center console of the vehicle and the peeling chrome piece tore my left ring finger open. It was a flap tear that required an urgent care visit to fix/stop the bleeding. They applied derma bond and other bandaging to help stop bleeding and heal the wound - I also had to go back into urgent care on [XXX] to re-treat the wound after the initial bandaging fell off. My local dealer (Greiner) inspected the vehicle on [XXX] and provided a repair order to prove that the chrome trim piece was indeed peeling and sharp and subject to the recall. I contacted ford's customer service today, [XXX], to request reimbursement of medical expenses, some kind of interim fix for the dangerous trim piece, and a potential extension of goodwill via providing a free extended warranty. They provided none of the above and told me I would have to wait until some kind of fix was issued for the peeling trim piece before Ford can reimburse any of my medical expenses or do anything else for me. She said this wouldn't be until likely some time first quarter of next year and advised that I hold off on submitting anything to them until then as there's nothing they can do until a remedy is issued. I told her I'm not asking for a recall fix - I'm asking for reimbursement for medical expenses and some kind of interim fix or a loaner vehicle if possible - all under their injury claims processing rather than recall processing. She offered none of the above. After pushing - the agent ([XXX] was her name and she was reached at 1-800-392-3673) opened case #[XXX] to at least log my call/their refusal to do anything. I'm logging this complain to note that Ford refused to offer any kind of interim fix nor any kind of reimbursement for the medical expenses I incurred due to my injury sustained from their faulty center console. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11771739

Incident

Sep 28, 2026

While leaving a parking lot the vehicle was pulling out a parking spot in reverse, as the vehicle changed from reverse to drive, teh vehicle randomly started accelerating without cause, the gas pedal was not initiated and there was no pedal influence at all. The car had an internal computer issue and started to sort through the cruise control settings, adapative cruise control settings, and just started accelerating out of nowhere without being told to do so. The car was able to come to a complete stop after the driver reacted quickly;y and swiftly, scaring the passenger of the vehicle which was his wife, and his (2) daughters one of which is an infant and the other a toddler. This was a scary moment for the entire family as the vehicle had zero control. We have reported the incident to the proper channels at Ford and have taken the vehicle in to have it diagnosed and nothing has been done to correct the problem; in fact they haven’t even found a problem. The car has done this on multiple occasions so now we dont park the vehicle in parking garages, car parking lots in close proximity to other vehicles, and we do not pull nose in to parking spots at all in the event that the car accelerates without cause. The car is also having a multitude of transmission issues from skipping to dropping out to locking up. The car has been taken in on multiple occasions just to be told they didn’t find any issues. Ultimately we believe the car has a software issue as we had another ford vehicle, a ford F250 also a 2024 that had computer issues and was purchased back by ford. This however is my wife’s vehicle and she needs the car for our kids sports and entertainment purposes so we dont have the luxury of dropping the vehicle off to be bought back and wait a long duration of time for the lemon law process to take place. This car has been nothing but a safety issue and a headache since it was purchased and I DO NOT BELIEVE THIS MODEL SHOULD BE ON THE ROAD WITH OTHER FAMILIES.

NHTSA ID

11769338

Incident

Oct 2, 2026

As I drove down the road my sunroof exploded, glass flew everywhere and scratched the top of vehicle

NHTSA ID

11766618

Incident

Sep 23, 2026

Hood striker fasteners failed allowing hood to separate from striker at highway speed resulting in hood flying open, striking and damaging windshield and blocking view of driver. Photos from incident scene and subsequent dealer inspection agree on fastener failure as the striker was found fully latched into the retainers. Fortunately, driver was in an outer lane and able to navigate to shoulder and stop vehicle without further damage.

NHTSA ID

11766120

Incident

Sep 22, 2026

Started vehicle for first drive of the day and noticed the digital instrument cluster failed to display any information. The screen remained blank although the backlight was on. Turned the vehicle off and on, performed a reset, disconnected battery for more than an hour before reconnecting, checked fuses, etc., but the display did not correct. Unable to check speedometer, fuel levels, RPM, drive mode, etc. The vehicle has been taken to local Ford Dealership, buy was advised it would be several weeks before they could run diagnostics check.

NHTSA ID

11765911

Incident

Sep 21, 2026

This was a rental vehicle obtained from Budget at [XXX]. On XXX at approximately 2:45 p.m., while driving south toward [XXX], the Ford Expedition developed increasingly severe rumbling and shaking and became difficult to control. All occupants noticed the condition. We reduced speed and pulled off at the first safe available location at approximately 3:00 p.m. rather than continue driving. After stopping, we inspected the left-rear wheel and found a snapped wheel stud and a missing lug-nut position. Multiple actual threaded lug nuts were loose enough to be turned by hand. Budget roadside assistance dispatched a tow operator. The tow driver independently verified the snapped stud and multiple loose lug nuts and recorded the condition on video before tightening the loose lug nuts so the vehicle could be loaded for towing. The vehicle had approximately 77,000 miles. No crash occurred and no one was injured because we stopped driving once the vehicle became difficult to control. Our party included two young children in car seats. We do not know when or why the wheel stud fractured or why the remaining lug nuts became loose. We are reporting this because a wheel-fastener condition severe enough to cause substantial vibration and difficulty controlling the vehicle could create a serious risk of wheel separation or loss of control if it occurs in this vehicle or in similarly maintained vehicles. The rental vehicle VIN is [XXX]. We have photographs/video and are seeking the rental company's maintenance and inspection records. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11765274

Incident

Sep 17, 2026

Special Field Action 26L03 Certain 2013-2024 Model Year California Emissions-Certified Vehicles Transmission Fluid Auxiliary Pump Reimbursement

This bulletin supersedes 26-2309. Reason for update: update the Model section to remove Aviator 10R80, update theParts list to add 3.3L to W520514-S440, and add L1MZ-7Z490-G valve body separator plate for Aviator

This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement above equipped with SYNC4 may experience a blank center display screen or black center display screen after welcome animation. The rear-view camera will still function when shifting the vehicle to reverse under these conditions.

This bulletin supersedes 26-2309. Reason For Update: update the Model section to remove Aviator 10R80, update the Parts list to add 3.3L to W520514-S440, and add L1MZ-7Z490-G valve body separator plate for Aviator. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh 3-4, 4-5 upshifts * Harsh 5-3, 4-3 downshifts * Harsh reverse engagements These symptoms may be worse when cold. This may be due to the F clutch friction plates brinelling into the clutch and planetary container cylinder (7B177).

For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901

Some vehicles listed in the Model statement above may exhibit a condition where certain devices built on the Android OS platform (including Voxx rear seat entertainment system) indicate they are connected to the vehicles Wi-Fi hotspot, but internet performance is degraded. Symptoms may include no internet access, intermittent connectivity, and/or limited/very low streaming capability. Some websites/apps may partially load while others do not load at all, despite showing Connected. This may be due to the telematics control unit (TCU) software.