2011 Ford F-550 Sd

The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.

FRAME BROKEN ON BOTH SIDES AT END OF DOUBLE FRAME BEFORE SPRING SHACKLES

NHTSA ID

10839732

Incident

Feb 20, 2016

Mileage

220,000 mi

THIS COMPLAINT IS A FOLLOW UP TO YOUR REFERENCE #521328. IT CONCERNS AN UNDELIVERED EMERGENCY VEHICLE THAT PLASTISOL COMPOSITES, NA, 101 GERALD MOSES DRIVE, GROTON, NY IS BUILDING FOR MEREDITH HOSE COMPANY, 100 MAIN ST., CHILDS, PA 18407 AND BEING PAID WITH FEMA FUNDS UNDER A FEDERAL GRANT AND IS TRYING TO FORCE A VIBRATING DRIVE LINE PROBLEM VEHICLE ON MEREDITH OR SELL TO ANOTHER FIRE DEPARTMENT WITHOUT TELLING THAT FIRE DEPARTMENT OF THE DRIVE LINE VIBRATION SO THEY CAN EVADE THE PENALTY CLAUSE OF THE MEREDITH CONTRACT. THE VEHICLE IS NOW OVER 930 DAYS LATE DUE TO POORLY ENGINEERING THE DRIVE LINE AFTER INSTALLING A PTO IN THE DRIVE LINE TO POWER THE REAR MOUNTED PUMP. ON NUMEROUS OCCASIONS, PLASTISOL WORKERS BROUGHT THIS VEHICLE TO MEREDITH TO BE INSPECTED FOR ACCEPTANCE BUT ON EACH OCCASION NUMEROUS DEFECTS WERE NOTED INCLUDING COLD WELDS, LOOSE PARTS, POOR ASSEMBLY, (I HAVE PICTURES OF ALL THESE PROBLEMS FOR YOUR INVESTIGATOR) AND THE MOST SERIOUS, A DRIVE LINE VIBRATION THAT BEGINS AT 40 MPH AND GETS WORSE. PLASTISOL WORKERS ADMITTED THEYU HAVE NO ENGINEER ASSISTING THEM TO RESOLVE THIS PROBLEM AND DON'T KNOW WHAT TO DO. THEY ASKED MEREDITH MEMBERS IF WE HAD IDEAS HOW TO RESOLVE THE DRIVE LINE VIBRATION. THIS IS EQUIVALENT TO NHTSA RECALL CAMPAIGN ID # 10V092000 OF SUTPHEN VEHICLES. I WOULD LIKE YOU TO INVESTIGATE THIS VEHICLE AND DETERMINE IF THE DRIVE LINE VIBRATION IS SAFE AND THE VEHICLE IS ROAD WORTHY AND WON'T CAUSE THE FAILURE OF THE UNIVERSAL JOINTS AND A CRASH WHICH WOULD JEOPARDIZE THE LIVES OF THE FIREMEN OR THE GENERAL PUBLIC. I WOULD LIKE YOU TO INSPECT ALL WELDS OF THE VEHICLE CROSS MEMBER THE PTO IS ATTACHED TO AND DETERMINE IF THEY ARE WITHIN INDUSTRY STANDARDS OR POORLY WELDED AND UNSAFE. I WOULD ALSO LIKE YOU TO INVESTIGATE ALL TRUCKS PRODUCED BY PLASTISOL FOR POOR WELDING AND DRIVE LINE VIBRATION. *TR

NHTSA ID

10551230

Incident

May 16, 2012

Mileage

750 mi

FOUND REAR SWAY BAR HARDWARE MISSING ALLOWING FOR SWAY BAR TO COME LOOSE FROM THE CHASSIS FRAME. RESEARCH ON OTHER RV SITES HAS INDICATED THAT THIS PROBLEM IS NOT AN ISOLATED PROBLEM TO MY RV. RV'S ARE SOMEWHAT UNSTABLE BUT THIS PROBLEM IS COMPOUNDED BY SUSPENSION PARTS COMING LOOSE. MANY DRIVERS OF THESE RV'S MAY NOT EVEN BE AWARE THAT THEY ARE LOOSE. SOME DRIVERS DIDN'T KNOW UNTIL THEY SAW THEIR SWAY BAR HANGING DOWN BELOW THE REAR DIFFERENTIAL. *TR UPDATED 12/04/12*LJ

NHTSA ID

10484111

Incident

Nov 12, 2012

Mileage

15,000 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine - Emission Control Information Label Update for Qualified Vehicles

Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine - Emission Control Information Label Update for Qualified Vehicles

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

Certain 2011-2012 Model Year F-Series Super Duty Vehicles Equipped with a 6.7L Diesel Engine State Inspection and Maintenance Test Failure Due to DTCs P2073 and/or P2074 Adding owner letter and corrected dealer bulletin. First Part submitted 11/01/23

Certain 2011-2012 Model Year F-Series Super Duty Vehicles Equipped with 6.7L Diesel Engine State Inspection and Maintenance Testing Failure Due to DTCs P2073 and/or P2074