Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 1998 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 42 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 42, in the owner's own words
VEHICLE WILL STALL OUT WITHOUT WARNING WHILE MOVING AT ANY SPEED. PULLING OVER AND RESTARTING THE CAR FIXES THE ISSUE TEMPORARILY. THIS HAS BEEN A PROBLEM FOR SEVERAL YEARS. NO ERROR CODES ARE BEING GENERATED . REPLACED O2 SENSORS AND THIS REMAINS AN ISSUE. LOOKING ONLINE, MANY PEOPLE HAVE HAD THIS SAME ISSUE.
TAKATA RECALL. SINCE OWNING MY 1998 JEEP GRAND CHEROKEE 4.0, I'VE REPLACED NEARLY EVERY SINGLE PART ON IT. THE TRANSMISSION NEEDS TO BE RECALLED ON THIS VEHICLE BEFORE SOMEONE GETS KILLED JUST TRYING TO DRIVE IT. THE TRANSMISSION WILL BE FINE 1 MINUTE, THE NEXT IT IS PUTTING ITSELF IN NEUTRAL OR DRIVE AND I'VE NEARLY DIED ON SEVERAL OCCASIONS. NOW, THE JEEP IS CODING MORE CODES THAN EVER. ALSO, AS OF FEW DAYS AGO, I HAVE NO REVERSE IN IT. I NEARLY HIT ANOTHER CAR TRYING TO BACK OUT OF A SPACE AT THE HOSPITAL WHEN REVERSE DECIDED TO NO LONGER WORK. I CAN'T AFFORD TO KEEP FIXING THESE ISSUES AND I SHOULDN'T HAVE TO. PLEASE LOOK INTO THIS BECAUSE I'M SURE I'M NOT THE ONLY PERSON THAT'S HAD PROBLEMS WITH THE TRANSMISSION IN 1998 JEEP GRAND CHEROKEE MODELS. ALSO, MY BACK PASSENGER DOORS HAVE DECIDED THEY WON'T OPEN FROM OUTSIDE OF THE VEHICLE. YOU CAN ONLY OPEN THEM FROM INSIDE. WHAT IF SOMETHING HAPPENED AND I WAS TRAPPED, NOBODY COULD GET IN THROUGH THE PASSENGER BACK 2 DOORS BECAUSE THEY WON'T OPEN. AS FAR AS TRANSMISSION, MAYBE I'LL LIVE THROUGH ANOTHER INCIDENT WITH TRANSMISSION CHANGING GEARS ON IT'S OWN, BUT MAYBE I WON'T EITHER. THANK YOU.
IN AUTO LIGHTS FLASH ON AND OFF UNTIIL PUT IN REG POSITION FOR BRIGHT LIGHTS AND CLOCK DOES NOT LITE UPWHEN IN LIGHTS ON IN MOTION OR STATIUNERY.
ON A TRIP FROM NORTHERN VIRGINIA I WAS SOUTH BOUND ON HWY 15 WHEN I BEGAN TO SMELL SMOKE AND APPLIED MY BRAKES. THE PEDAL WENT TO THE FLOOR AS SMOKE ROLLED OUT FROM UNDER THE CAR. I TRIED TO DOWN SHIFT INTO LOW AS MY CAR WAS IN FLAMES AND SMOKE ENGULFED THE HOOD. I ENTERED THE ON RAMP FOR HWY 460 BYPASS EAST BOUND WHEN MY TRANSMISSION CAUGHT A LOWER GEAR, MY CAR WAS STILL MOVING WHEN I SHIFTED INTO NEUTRAL AND JAMMED THE CAR INTO PARK AND EXITED MY JEEP. AFTER I RAN (APPROX. 50 YARDS) I LOOKED BACK ANS NOTICED THERE WERE DROPLETS OF FLAMES COMING FROM UNDERNEATH THE REAR AND THE CAR BLEW UP SENDING FLAMES UP 25 TO 30 FEET UP INTO THE AIR. THE 911 DISPATCHER ADVISED ME TO GET AWAY AS THE FIRE AND SAFETY PEOPLE ARRIVED ON THE SCENE. EARLIER THAT DAY WHEN FILLING UP MY CAR I NOTICED A STRONG SMELL OF GASOLINE BUT SINCE I WAS IN A SHEETZ STATION I SHRUGGED IT OFF. I HAD MY TRAILER HITCH ON THE CAR AND REMOVED IT AT THE SALVAGE YARD. I CONTACTED SERVICE AT THE LOCAL JEEP DEALER BUT THEY SAID THEY HAD NOT HEARD OF ANY RECALLS. TODAY I RECEIVED THE NHTSA RECALL NOTICE STATING THE OBVIOUS. ALTHOUGH QUICK THINKING AND SOME DEVINE INTERVENTION SPARED ME......... SOME LADY WITH HER KIDS IN PASSENGER SEATS MIGHT NOT BE AS FORTUNATE. FINALLY, I APPRECIATE YOUR EFFORT I CALLED THE NUMBER YOU PROVIDED AND [XXX] ASSISTED ME IN PROVIDING ME WITH 800 853-1403. I CALLED 5 TIMES WITH NOTHING BUT A RECORDING AFTER WAITING 45 MINUTES . PLEASE TELL CHRYSLER I WANT ANOTHER JEEP 98 WITH A GOOD HITCH OR I WILL BE MEETING THEM IN COURT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THIS VEHICLE IS A SAFETY HAZARD!!! IT JUST DIES AT ANY SPEED. MY DAUGHTER AND HER NEWBORN ALMOST WENT OFF THE ROAD AT HIGHWAY SPEEDS TWICE NOW. JUST ABOUT EVERYTHING HAS BEEN CHANGED AND THE PROBLEM IS STILL THERE. WHY IS NOTHING BEING DONE TO RECTIFY THIS PROBLEM???? JUST GO TO ANY JEEP FORUM AND YOU WILL FIND A MULTITUDE OF PEOPLE POURING THEIR HARD EARNED MONEY INTO THIS SAME PROBLEM AND STILL NO FIX. WHAT DOES IT TAKE TO TO GET ALL OF THESE POTENTIAL KILLER SUV'S FIXED??? A CERTAIN AMOUNT OF DEATHS????????????? *JS
ENGINE NEVER STALLS BUT POWER STEERING CUTS OUT AND VEHICLE LOOSES ABILITY TO STEER AND NEGOTIATE A INTERSECTION TURN ALL THE TIME. ENGINE NEVER STALLS BUT ENGINE SPEED SURGES AND VEHICLE ACCELERATES SUDDENLY AT LOW SPEEDS AFTER CAR FIRST STARTS AND FOR FIRST 2 MINUTES OF RUNNING. ON SAFETY RECALL FOR GAS TANK DEFECT AND HITCH INSTALL. (N45) DEALER DID NOT ATTEMPT TO FIX BOLTS OR INSTALL HITCH OR OFFER COST ESTIMATE FOR REPAIR, ONLY TOOK UNAUTHORIZED PICTURES OF VEHICLE REAR UNDERCARRIAGE AND STATED BOLTS WERE ELONGATED AND LOOKED RUSTY. *TR
I WAS HEADED OUT OF WORK , DROVE ABOUT 1/2 MILE .SUDDENLY THE JEEP STARTED ACCELERATING .I PRESSED THE BRAKES, AND IT SEEMED LIKE I WAS STEPPING ON THE GAS . I THOUGHT IT ,MIGHT OF BEEN THAT THE CRUISE CONTROL GOT ACTIVATED , BUT THAT WAS NOT IT . THEN I THOUGH MAYBE THE CAR MAT WAS ON THE PEDAL , BUT THAT WASN'T IT EITHER. THERE WAS RED LIGHTS, CAR WAITING FOR THE GREEN LIGHT, AND MY JEEP SEEMED TO ACCELERATE MORE.LUCKILY THE LIGHT TURNED GREEN, BUT THE CAR SEEMED TO GO FASTER . I WAS ABLE TO SPEED INTO A SUPER MARKET WITH AN EMPTY PARKING LOT, DECIDED TO SWITCH THE IGNITION TO OFF. I OPENED THE HOOD TO CHECK IF MAYBE SOMETHING WAS STUCK , I MOVED THE THROTTLE, TURNED THE JEEP BACK ON , SEEMED LIKE NOTHING HAD HAPPENED . IT WAS A VERY SCARY EXPERIENCE. I WAS LOOKING INTO WHAT MAY HAD CAUSED THE PROBLEM, AND CAME ACROSS AN ARTICLE WHERE JEEPS WHERE BEING RECALLED FOR THIS PROBLEM. *TR
THIS VEHICLE IS SUPPOSED TO BE RECALLED DUE TO FUEL TANK EXPOSED IF REAR COLLISION CHRYSLER IS DOING NOTHING TO REPAIR THEY JUST KEEP TELLING ME THEY DON,T HAVE PART BUT IF I GO TO DEALER TO BUY THEY HAVE IT CALLED SEVERAL TIMES JUST GET THE RUN AROUND. *TR
CAR STALLS WITHOUT WARNING WHILE DRIVING. HAPPENS AT ANY SPEED, FROM 70 ON THE HIGHWAY TO 5 MPH ON OUR ROAD. NO WARNING. INTERNET SEARCH INDICATED MANY JEEP OWNERS WITH SAME SAFETY ISSUE AND NO PERMANENT FIXES. HAVE TAKEN TO INDEPENDENT AUTO MECHANIC AND HAVE REPLACED IGNITION COMPONENTS (IGNITION COIL, PLUGS, WIRING, DISTRIBUTOR CAP AND ROTOR AND CRANK SENSORS) WITH NO RESULTS TO CORRECT ISSUE. THIS IS VERY SERIOUS AND DANGEROUS CONDITION THAT NEEDS TO BE ADDRESSED BY MANUFACTURER. *TR
I HAVE A JEEP GRAND CHEROKEE. MODEL YEAR 1998. MY PROBLEM OCCURS MOSTLY WHEN FIRST PRESSING THE GAS BUT DOES ALSO OCCUR AFTER I HAVE ALREADY STARTED MOVING FROM A STOP. MY PROBLEM IS WHEN STEPPING ON THE GAS PEDAL, NOTHING HAPPENS OR IT SHUTTERS VIOLENTLY FOR ABOUT 3-5 SECONDS AT LEAST AND THEN IT FINALLY STARTS GOING. THERE HAVE BEEN TIMES WHEN IT WAS VERY CLOSE TO STALLING. I HAVE ALMOST BEEN IN A COUPLE ACCIDENTS BECAUSE OF THIS PROBLEM WHERE UNDER NORMAL OPERATION OF THE VEHICLE I WOULD HAVE HAD MORE THAN PLENTY OF TIME TO PULL INTO TRAFFIC BUT WITH THE STALLING WAS ALMOST STRUCK BY A COUPLE VEHICLES. HAVE REPLACED NUMEROUS PARTS BUT HAS NOT FIXED THE PROBLEM AFTER TAKING IT TO THREE DIFFERENT MECHANICS. HAVE READ THAT THIS IS A WIDESPREAD PROBLEM ON GRAND CHEROKEES. THIS HAPPENS TO ME ON A DAILY BASIS NUMEROUS TIMES. WITH THIS BEING SUCH A WIDESPREAD PROBLEM,THE DEALER SHOULD HAVE A RECALL ISSUED TO FIX THE PROBLEM WITH FAULTY EQUIPMENT. *TR
TL*THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WITHOUT WARNING WHEN HE SHIFTED INTO REVERSE. AS A RESULT, THE VEHICLE CRASHED INTO HIS NEIGHBOR'S HOUSE. THE CONTACT WAS EJECTED FROM THE VEHICLE AND SUSTAINED SCRATCHES ON HIS ARM. AS OF OCTOBER 12, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE FAILURE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 124,000. UPDATED 11/16/07 *TR
WE HAVE THIS ROARING NOISE IN THE REAR END WHICH IS SO LOUD YOU CAN'T HEAR THE RADIO IF IT'S ON ALL THE WAY. ALSO HAVE TROUBLE WITH THE SURGING AT HIGH SPEEDS OR GOING UP A HILL. ALMOST DIDN'T MAKE IT HOME THE LAST TIME WE DROVE IT 40 MILES AWAY. SINCE MY HUSBAND HAS A HEART CONDITION WE HAVE NOT DRIVEN IT ANY MORE. AFTER READING THE LETTERS THAT HAVE HAD THIS REAR END NOISE FIXED AND IT COMES BACK NOT SURE WHAT TO DO. *NM
DT: CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE DRIVING ON THE HIGHWAY AND APPLYING THE BRAKES VEHICLE LURCHED OUT OF GEAR EVEN IF VEHICLE WAS RUNNING. THIS INCIDENT HAPPENED APPROXIMATELY 3 OR 4 MONTHS AGO. NO CRASHES REPORTED . NO POLICE REPORTS . TAKEN. NO FIRE.*AK
WHILE TAVELING ON HIGHWAY APPLIED BRAKES AND VEHICLE TOOK OFF WITH EXCESSIVE SPEED INTO TRAFFIC. DEALERSHIP WAS AWARE OF PROBLEM.*AK
AFTER PUTTING VEHICLE IN PARK VEHICLE TOOK OFF/ MOVED FORWARD,CAUSING AN ACCIDENT, AND RESULTING IN MAJOR INJURIES.*AK
AFTER SHIFTING GEAR INTO PARK AND TURNING OFF IGNITION KEY VEHICLE WOULD SUDDENLY START TO ACCELERATE. DEALER CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
WHILE DRIVING AND UPON PARKING VEHICLE ON ITS OWN ROLLED BACKWARD, CAUSING AN ACCIDENT. THERE WERE NO INJURIES. CONTACTED DEALER. PROBLEM HAS YET TO BE RESOLVED. CONSUMER HAS RECIEVED NOTICE FROM MANUFACTURE REGARDING RECALL 02 V 053 000. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
BOTH FRONT MOTOR MOUNTS WERE BROKEN. THE ENGINE WAS REVVING AS THE ENGINE WAS LIFTING AND SETTLING. OF THE 4 JEEP GRAND CHEROKEES THAT I AM AWARE OF, 3 OF THEM HAD THE SAME PROBLEM (A '94, 95, 98). THE ONE THAT DIDN'T WAS A 19'93. SINCE THE TRANSMISSION CONNECTS TO THE MOTOR, I THOUGHT THAT THIS MAY BE CONTRIBUTING TO RECALL CAMPAIGN #02V053000, INVOLVING VEHICLES SHIFTING INTO REVERSE WITHOUT WARNING.*AK
CUSTOMER STATES THAT VEHICLE JUMPED OUT OF PARK INTO REVERSE WITH ENGINE RUNNING, STRUCK ANOTHER CAR AND BENT LEFT FRONT DOOR
WHILE SLOWLY BACKING UP WITH TRAILER ATTACHED VEHICLE SUDDENLY ACCELERATED. TRAILER JACK KNIFED AND CRASHED INTO METAL BUILDING. CONSUMER HAD BRAKES APPLIED. THEN, SHIFTED TO DRIVE. VEHICLE ACCELERATED TO 35-40 MPH ,AND HEADED TOWARDS A LAKE. CONSUMER SHUT OFF ENGINE TO STOP VEHICLE. DAMAGE TO VEHICLE WAS $ 5000.00, DAMAGE TO BUILDING UNKNOWN. NO INJURIES. *AK *SLC
DRIVING ON THE FREEWAY, THE GEAR SUDDENLY JUMPED TO REVERSE FROM DRIVE, THE RPM ACCELERATED TO 5500 AND TEH GAS DROPPED. THERE WAS A NOISE LIKE METAL WAS SCRATCHING AGAINST ANOTHER METAL. AND THE BRAKES WERE ALSO NOT FUNCTIONING PROPERLY.*AK
PE 01 021/ INADVERTENT ROLLAWAY: ON THREE OCCASIONS VEHICLE HAD JUMPED OUT OF PARK INTO REVERSE WHILE PARKED, FIRST, IT BACKED UP ON A CONCRETE CURB. SECONDLY, DRIVER WAS STILL IN VEHICLE, AND THIRDLY BACKED INTO ANOTHER VEHICLE AND HIT A FENCE. DEALER WAS NOTIFIED, AND WAS UNWILLING TO ASSIST IN THIS MATTER. *AK CONSUMER WILL NOT DRIVE VEHICLE BECAUSE OF THE FAULTY INTERLOCK SYSTEM, CHRYSLER WILL NOT ASSIST CONSUMER. *SLC
VEHICLE WHEN IN PARK WILL PUT ITSELF INTO REVERSE AND ACCELERATE .*AK
TRANSMISSION WOULD SLIP OUT OF GEAR AND RPMS WOULD RISE. THIS WOULD CAUSE VEHICLE TO JERK FORWARD WHILE DRIVING. PROBLEM ONLY HAPPENS WHEN GEARS ARE BETWEEN 2ND & 3RD, AND TRAVELING BETWEEN 25 AND 45MPH.*AK
VEHICLE WAS PARKED. CONSUMER WAS BEHIND VEHICLE CHECKING ON GARAGE DOOR CLOSURE WHEN VEHICLE STARTED MOVING BACKWARDS. CONSUMER WAS NEARLY RAN OVER BEFORE GETTING OUT OF WAY. VEHICLE'S REAR END HIT A TREE IN THE BACK YARD. OWNER FELT JERKING, AND REVVING WAS PART OF PROBLEM WITH VEHICLE GOING INTO REVERSE. TOOK VEHICLE TO DEALERSHIP TO CHECK. WAS INFORMED NOTHING WRONG AFTER PLACING ON DIAGNOSTIC MACHINE.*AK *SLC
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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