Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Body & structure reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
128
Latest Sep 19, 2023
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
12%
of 1,100 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
7
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2004 Jeep Liberty submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 128 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming body or structure
The 25 most recent of 128, in the owner's own words
The contact owns a 2004 Jeep Liberty. The contact stated received notifications of NHTSA Campaign Numbers: 06V288000 (Suspension), 13V252000 (Fuel System, Gasoline, Structure), and 18V278000 (Suspension). The contact scheduled a recall repair appointment, and after arriving at the dealer, was informed that parts were not yet available for the recall repairs. The dealer suggested that the appointment be rescheduled. The appointment was rescheduled. The contact stated while driving at an undisclosed speed, the ball joints fractured. The vehicle was towed to the dealer. The contact stated that the dealer had the vehicle for almost a month before the contact was advised that the recall repairs could not be completed due to other vehicle failures. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,674. Parts distribution disconnect.
NHTSA ID
11545411
Incident
Jun 19, 2023
Mileage
183,674 mi
Body & structureEngine
Filed Nov 4, 2020
Crash reported
ABOUT A MONTH AGO I WAS COMING UP THE MOUNTAIN AND IT WAS HARD TO STERE AND IT MADE ME HIT A GARD RAIL ON THE OTHER SIDE OF THE ROAD AND THEN ABOUT A WEEK AGO I WAS GOING TO TOWN AND I STOPPED AT THE STORE TO GET GAS AND TURN IT OFF AND IT WOULD NOT START BACK SO I DON'T NO WHAT IS WRONG
NHTSA ID
11372943
Incident
Sep 2, 2020
Mileage
235,000 mi
Body & structureOther / unspecified
Filed Sep 24, 2020
I HAD JUST GOTTEN OFF THE HIGHWAY AND TOOK THE WRONG TURN SO IN THE MIDDLE OF THE STREET I TRIED TO WHIP A UTURN AND WHEN I TURNED MY WHEEL TO THE LEFT I HEARD A LOUD CRACK AND MY VEHICLE WAS UNLEVEL SO I ASKED MY PASSENGER TO SEE IF WE HAD BLOWN A TIRE AND HE SAID IT LOOKED FINE BUT I GOT OUT AND LOOKED AND SAW THAT THE WHOLE ENTIRE WHEEL ASSEMBLY FELL OFF. I HAD BRAKE FLUID DRAINING IN THE STREET AND THERE WAS THE PIECE (CONTROL ARM) THAT WAS SNAPPED IN HALF LEAVING MY CAR STUCK AND BROKEN .
NHTSA ID
11361002
Incident
Sep 15, 2020
Mileage
178,000 mi
Body & structure
Filed Aug 27, 2020
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ORLANDO DODGE LOCATED AT 4101 W COLONIAL DR, ORLANDO, FL 32808) REGARDING NHTSA CAMPAIGN NUMBER: 13V252000 (STRUCTURE). THE CONTACT WAS INFORMED THAT THE REMEDY TO INSTALL A TRAIL HITCH TO REAR OF THE VEHICLE COULD NOT BE COMPLETED DUE TO RUSTING OF THE SUB FRAME. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.
NHTSA ID
11351510
Incident
Aug 26, 2020
Mileage
141,000 mi
Body & structureSuspension
Filed Jun 4, 2019
TAKATA RECALL LOWER CONTROL ARM BROKE BALL JOINT. ENHANCED CORROSION, 150K MILES CAR WAS IN REVERSE AT A GAS STATION AND THE CAR SHIFTED DOWNWARDS NO WARNING.
NHTSA ID
11217825
Incident
Jun 1, 2019
Mileage
151,000 mi
Body & structureDriver assistance
Filed Apr 29, 2019
Crash reported
I DROVE FOR ABOUT AN HOUR ON A STEEP MOUNTAIN ROAD. SOMETIMES USING THE OVERDRIVE TO GO UP STEEP GRADES. THE CRUISE CONTROL WOULD NOT WORK. I MADE IT TO TOWN AND WAS ON THE MAIN ROAD STOPPED IN TRAFFIC. SUDDENLY, THE RPMS RACED AND THE JEEP ACCELERATED ON ITS OWN. I HAD MY FOOT ON THE BRAKE, BUT HAD TO PUT IT IN PARK TO STOP IT, BUT NOT BEFORE IT HIT THEN TRUCK IN FRONT OF ME. I WAS SHAKEN UP AND CHECKED THE FLOOR MAT TO MAKE SURE IT WAS NOT TOUCHING THE GAS PEDAL. IT WAS NOT.
NHTSA ID
11204557
Incident
Mar 29, 2019
Mileage
94,000 mi
Body & structureDriver assistanceFuel system+1 more
Filed Dec 26, 2018
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 18V278000 (SUSPENSION). THE CONTACT CALLED SOUTH POINTE CHRYSLER JEEP DODGE RAM AT 918-584-1481 (LOCATED AT 9240 S MEMORIAL DR, TULSA, OK 74133) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR BOTH RECALLS. *TT CONSUMER STATED THE SAFETY RECALL ON THE REAR LOWER CONTROL ARMS COULD BE DEFECTIVE DUE TO EXCESSIVE CORROSION EVENTUALLY RESULTING IN CRACKING. *JB
NHTSA ID
11163475
Incident
May 10, 2018
Body & structureFuel systemSuspension
Filed Aug 20, 2018
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT TOOK THE VEHICLE TO CHAPMAN DODGE CHRYSLER JEEP RAM (3800 N 89TH ST, SCOTTSDALE, AZ 85251, (480) 424-3559) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 18V278000 (SUSPENSION). AFTER THE VEHICLE WAS INSPECTED BY THE DEALER, THE CONTACT WAS PROMISED A CALL BACK. THE CONTACT STATED THAT HIS CALLS HAD NOT BEEN RETURNED IN OVER THREE WEEKS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID
11121095
Incident
Jul 31, 2018
Body & structureSteeringSuspension
Filed Aug 15, 2018
"TAKATA RECALL" PULLS HARD TO RIGHT AND LEFT STEERING IS LOOSE HARD TO KEEP ON ROAD BAD BALL JOINTS AND STEERING RACK ALL HAVING TO DO WITH STEERING.
NHTSA ID
11120039
Incident
Feb 1, 2017
Mileage
170,000 mi
Body & structureOther / unspecified
Filed Apr 15, 2017
Crash reported1 injury reported
WAS GOING DOWN A HILL. DIDN'T NOTICE A STOP SIGN. TRIED TO STOP BUT COULDN'T IN TIME. TOOK THE CORNER AND HIT A TREE WITH MY PASSENGER FRONT CORNER AND THE JEEP FLIPPED ON ITS SIDE. SMASHED MY FACE ON THE STEERING WHEEL SHATTERING MY JAW DUE TO AIRBAGS NOT GOING OFF AND SEATBELTS NOT LOCKING. NEEDED IMMEDIATE SURGERY. THEY HAD TO SMASH THE FRONT WINDOW TO GET ME OUT OF THE VEHICLE.
NHTSA ID
10978641
Incident
Feb 25, 2017
Mileage
106,000 mi
Body & structureBrakes
Filed Jan 15, 2017
TWO CONCERNS - THE FIRST BEING SAFETY RELATED. THERE IS METAL GRINDING NOISE WHEN BRAKING. ALL SPEEDS - SLOW OR FAST, AND IN ALL "DRIVES", TWO WHEEL OR FOUR WHEEL DRIVE. NO MECHANICS I HAVE VISITED HAVE BEEN ABLE TO DIAGNOSE IT. THERE ARE HUNDREDS OF OTHER JEEP LIBERTY OWNERS EXPERIENCING THE SAME PROBLEM. I HAVE SPOKEN IN PERSON WITH SEVERAL AND READ HUNDREDS OF COMPLAINTS ONLINE OF THE SAME THING. SECONDLY, THREE OF MY WINDOWS HAVE NOW FAILED TO OPERATE. ALSO A WIDESPREAD JEEP LIBERTY ISSUE WITH A PIECE IN THE LIFTING MECHANISM. THE MOTORS ARE OPERATING JUST FINE, BUT THERE IS A PIECE INSIDE THE DOOR THAT BREAKS AND THE WINDOWS FAIL TO OPEN OR CLOSE THEREAFTER. SOMETIMES, A LIFTING MECHANISM SPRING-LOOKING PIECE GRINDS UPWARDS INTO THE CABIN OF THE VEHICLE WHEN THE "BROKEN" WINDOW MECHANISMS ARE ACCIDENTALLY ACTIVATED. ALSO CONCERNED THESE SPRING MECHANISMS COULD SNAP IN THE CABIN AND CAUSE EXTREME HARM.
NHTSA ID
10945395
Incident
Jan 15, 2017
Mileage
105,000 mi
Body & structureFuel system
Filed Jan 4, 2017
FUEL TANK STRAPS ROTTED & BROKE OFF
NHTSA ID
10939668
Incident
Jan 4, 2017
Mileage
143,000 mi
Body & structure
Filed Oct 3, 2016
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE SWING GATE FAILED TO OPEN INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000. THE VIN WAS NOT AVAILABLE.
NHTSA ID
10911105
Incident
Jul 15, 2013
Mileage
131,000 mi
Body & structureSuspension
Filed Mar 30, 2016
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING 15 MPH, THE CONTACT NOTICED AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THE LOWER CONTROL RAIL ON THE FRONT PASSENGER SIDE FRACTURED. THE CONTACT ALSO NOTICED CORROSION UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
NHTSA ID
10852504
Incident
Mar 29, 2016
Mileage
129,000 mi
Body & structureVisibility
Filed Oct 7, 2015
WHILE DRIVING, THE SUNROOF MOTOR ASSEMBLY SUFFERED A CATASTROPHIC FAILURE WHILE CLOSING. THE PLASTIC RAIL ASSEMBLY MADE A LOUD CRACKING SOUND AND THE GLASS WEDGED FIRMLY AGAINST THE ROOF, HALF OPEN. THIS OCCURED SHORTLY AFTER MY REPLACING ALL 4 DOOR WINDOW REGULATORS (FOR THE SECOND TIME) DUE TO WHAT CAN ONLY BE DESCRIBED AS NEGLIGENCE IN THE ENGINEERING DESIGN OF THE PLASTIC CARRIER ASSEMBLY THAT CANNOT SUPPORT THE LOAD OF THE WINDOW AS IT IS INTENDED TO. THE FAILURE TO PROPERLY DESIGN THESE COMPONENTS HAS LED TO THE WINDOWS FALLING INTO THE DOOR UNEXPECTEDLY WHILE DRIVING, EACH TIME CAUSING AN UNNERVING DISTRACTION TO ME AS A DRIVER, AND UNNECESSARILY ENDANGERED MYSELF AND THE GENERAL PUBLIC IN THE VICINITY WHEN THESE EVENTS OCCURRED. IT APPEARS THERE ARE COUNTLESS INSTANCES OF THIS ISSUE BEING DESCRIBED ON LINE, AND A RECALL NEEDS TO OCCUR.
NHTSA ID
10780433
Incident
Sep 29, 2015
Body & structureFuel system
Filed Sep 9, 2015
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) WAS RECEIVED IN MAY 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ID
10762405
Incident
May 1, 2015
Body & structureFuel system
Filed Aug 25, 2015
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/6. UPDATED 3/28/2016 *JS
NHTSA ID
10759231
Incident
Dec 13, 2013
Body & structureFuel system
Filed Aug 12, 2015
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ID
10748174
Incident
Jan 1, 2014
Body & structureFuel systemOther / unspecified
Filed May 29, 2015
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND THE DEALER STATED THAT THE FRAME HAD EXTENSIVE RUST AND NEEDED TO BE REPLACED BY THE CONTACT TO RECEIVE THE RECALL REPAIR. THE DEALER REFUSED TO SUPPLY THE OEM TRAILER HITCH UNLESS THE CONTACT REPLACED THE FRAMING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/21/15*CN
NHTSA ID
10722338
Incident
Mar 10, 2014
Body & structureFuel system
Filed Apr 28, 2015
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/22/15*CN UPDATED 10/11/2017*CN
NHTSA ID
10713374
Incident
Dec 30, 2013
Body & structureFuel system
Filed Apr 14, 2015
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.... UPDATED 06-02-15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 7/2/2015*JS
NHTSA ID
10705611
Incident
Apr 14, 2015
Body & structureFuel system
Filed Apr 13, 2015
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ID
10705279
Incident
Apr 13, 2015
Body & structure
Filed Apr 3, 2015
WE RECEIVED A RECALL FOR OUR 2004 JEEP LIBERTY. IT IS A SAFELY ISSUE WHERE THESE VEHICLES OFTEN IGNITE WHEN REAR-ENDED. WE HAVE BEEN CONTACTING THE DEALERSHIP SINCE LAST AUGUST AND THEY CLAIM NOT TO HAVE THE PARTS. WE HAVE NOTES ON THE NUMBER OF TIMES CALLED AND THEIR VARIOUS VAGUE RESPONSES. I DON'T KNOW IF IT IS JEEPS SHORTCOMINGS OR THE DEALERSHIP, BUT THEY ARE EACH BLAMING ONE ANOTHER. MEANWHILE WE ARE DRIVING AN UNSAFE VEHICLE. IS THERE ANYTHING ELSE WE CAN DO? THIS SEEMS TO BE QUITE A LONG RESPONSE TIME. *TR
NHTSA ID
10703477
Incident
Aug 4, 2014
Mileage
157,000 mi
Body & structureFuel system
Filed Mar 9, 2015
2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO TRAILER HITCH REIMBURSEMENT. *SMD THE CONSUMER STATED HE HAS BEEN WAITING OVER A YEAR, FOR REIMBURSEMENT. RECALL # 13V252000. *JB
NHTSA ID
10671071
Incident
Jan 13, 2014
Body & structureFuel system
Filed Mar 6, 2015
2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO LACK OF PARTS FOR TRAILER HITCH RECALL. (FUEL LEAKAGE). *SMD THE CONSUMER REFERENCED RECALL # 13V252000. *JB
NHTSA ID
10670053
Incident
Mar 2, 2015
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own