RoadVitals

2004 Jeep Liberty Visibility Problems

Owner-reported complaints naming the visibility system, filed with NHTSA

Data refreshed

Visibility reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
121
Latest May 15, 2023
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
11%
of 1,100 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
2

What this page shows

Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2004 Jeep Liberty submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 121 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming visibility

The 25 most recent of 121, in the owner's own words

ElectricalVisibility
Filed May 15, 2023

The contact owns a 2004 Jeep Liberty. The contact stated that while driving at an undisclosed speed, the rear windows failed to operate as needed. The vehicle was taken to an independent mechanic, who informed the contact that the control module needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000.

NHTSA ID
11522008
Incident
May 1, 2023
Mileage
164,000 mi
Visibility
Filed Oct 17, 2019

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING 20 MPH, THE REAR PASSENGER WINDOW REGULATOR FELL UNEXPECTEDLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FRONT PASSENGER AND DRIVER SIDE WINDOW REGULATORS WERE PREVIOUSLY REPLACED. THE VEHICLE WAS TAKEN TO MCHUGH CHRYSLER DODGE & JEEP (LOCATED AT 3420 MAPLE AVE, ZANESVILLE, OHIO 43701,(740) 453-0663), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

NHTSA ID
11269193
Incident
Oct 17, 2019
Mileage
60,000 mi
ElectricalVisibility
Filed Nov 6, 2018

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE WINDOWS FAILED TO STAY UP ELECTRONICALLY. THE DEALER (PIEDMONT CHRYSLER DODGE JEEP RAM AEV, 4015 CLEMSON BLVD, ANDERSON, SC 29621, (864) 332-4848) INDICATED THAT THE EXTENDED WARRANTY CAMPAIGN WAS EXPIRED AND THE VEHICLE WOULD NEED TO BE DIAGNOSED TO REPAIR THE FAILURE. THE CONTACT HAD TO TEMPORARILY WEDGE EACH OF THE FOUR WINDOWS TO ENSURE THAT THE WINDOWS WOULD NOT GO DOWN WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ALSO INDICATED THAT THE EXTENDED WARRANTY CAMPAIGN EXPIRED AND THERE WAS NO RECALL TO PROVIDE A REMEDY. THE CONTACT WAS ADVISED TO HAVE A DEALER REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 178,000. *TT CONSUMER STATED THE WINDOWS WERE FALLING DOWN INSIDE THE DOOR. REPAIRS WERE MADE BY THE LOCAL SERVICE DEALER. *JB

NHTSA ID
11149668
Incident
Feb 17, 2018
Mileage
178,000 mi
ElectricalVisibility
Filed May 20, 2016

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A NOISE EMERGING FROM THE REAR DRIVER SIDE DOOR SIMILAR TO AN ENGINE RUNNING. THE CONTACT ARRIVED AT HER HOUSE AND NOTICED THAT THE REAR DRIVER SIDE WINDOW WAS DOWN. THE WINDOW MOTOR WOULD NOT BRING THE WINDOW BACK UP. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED FOR THE FRONT DRIVER SIDE WINDOW MOTOR LAST YEAR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AGAIN. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

NHTSA ID
10870077
Incident
May 16, 2016
Mileage
87,000 mi
Body & structureVisibility
Filed Oct 7, 2015

WHILE DRIVING, THE SUNROOF MOTOR ASSEMBLY SUFFERED A CATASTROPHIC FAILURE WHILE CLOSING. THE PLASTIC RAIL ASSEMBLY MADE A LOUD CRACKING SOUND AND THE GLASS WEDGED FIRMLY AGAINST THE ROOF, HALF OPEN. THIS OCCURED SHORTLY AFTER MY REPLACING ALL 4 DOOR WINDOW REGULATORS (FOR THE SECOND TIME) DUE TO WHAT CAN ONLY BE DESCRIBED AS NEGLIGENCE IN THE ENGINEERING DESIGN OF THE PLASTIC CARRIER ASSEMBLY THAT CANNOT SUPPORT THE LOAD OF THE WINDOW AS IT IS INTENDED TO. THE FAILURE TO PROPERLY DESIGN THESE COMPONENTS HAS LED TO THE WINDOWS FALLING INTO THE DOOR UNEXPECTEDLY WHILE DRIVING, EACH TIME CAUSING AN UNNERVING DISTRACTION TO ME AS A DRIVER, AND UNNECESSARILY ENDANGERED MYSELF AND THE GENERAL PUBLIC IN THE VICINITY WHEN THESE EVENTS OCCURRED. IT APPEARS THERE ARE COUNTLESS INSTANCES OF THIS ISSUE BEING DESCRIBED ON LINE, AND A RECALL NEEDS TO OCCUR.

NHTSA ID
10780433
Incident
Sep 29, 2015
Visibility
Filed Jun 15, 2015

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACTED STATED THAT THE REAR PASSENGER WINDOW BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

NHTSA ID
10725239
Incident
Jun 13, 2015
Mileage
36,000 mi
Visibility
Filed Apr 20, 2015
1 injury reported

DRIVING DOWN THE ROAD WINDOW FELL DOWN INTO THE DOOR AND THE WINDOW WAS CLOSED AND I JUST FEEL DOWN. VERY DANGEROUS. *TR

NHTSA ID
10706625
Incident
Apr 19, 2015
Mileage
14,000 mi
ElectricalVisibility
Filed Mar 10, 2015

REAR DRIVER SIDE PASSENGER WINDOW LITERALLY FELL INTO THE DOOR FOR NO APPARENT REASON. THE WINDOW NOW HAS TO BE TAPED UP CONTINUOUSLY AND THE WINDOW FALLING DOWN CAN BE A HAZARD AND DANGEROUS OF KIDS IN THE BACK. NOT TO MENTION THIS IS A VERY LARGE AND COMMON PROBLEM WITH THIS MODEL. JEEP/CHRYSLER NEEDS TO RECALL THIS DEFECT IN WORKMANSHIP AND PARTS A TO MAKE SURE THE WINDOWS JUST DON'T FALL DOWN INTO THE DOOR. THIS IS NOT A RESULT OF ABUSE JUST LOUSY PARTS AND DESIGN AND WORKMANSHIP. ITS DANGEROUS AND NEEDS TO BE RECALLED. GOOGLE THE PROBLEM AND SEE HOW MANY THOUSANDS HAVE COMPLAINED. THEN THINK ABOUT THOSE THAT HAVE NOT COMPLAINED. *TR

NHTSA ID
10693334
Incident
Mar 5, 2013
Mileage
90,000 mi
BrakesVisibility
Filed Feb 4, 2015
Fire reported

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOW DEFROSTER DETACHED FROM THE WINDOW. ALSO, THE CONTACT MENTIONED THAT AFTER THE BRAKES WERE REPAIRED ON THE VEHICLE, SMOKE APPEARED FROM THE DRIVER SIDE TIRES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED WITH REAR WINDOW DEFROSTER WIRE FAILURE. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 7/23/15*CN UPDATED 11/9/15*JS

NHTSA ID
10681146
Incident
Dec 20, 2012
Mileage
70,000 mi
Visibility
Filed Dec 2, 2014

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE WINDOW FELL DOWN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE WINDOW REGULATOR FAILED. THE FAILURE RECURRED ON THE REAR DRIVER SIDE WINDOW AND THE FRONT PASSENGER SIDE WINDOW. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ID
10661653
Incident
Jul 11, 2007
Mileage
30,000 mi
Visibility
Filed Nov 6, 2014

THE FIRST INCIDENT, I GOT INTO MY CAR AND THE FRONT PASSENGER WINDOW WAS DOWN. I TRIED TO LET IT BACK UP WITHOUT SUCCESS. I TOOK IT TO THE SHOP AND HAD IT REPLACED. A WEEK LATER THAT I WAS DRIVING, AND STARTED TO HEAR AIR AROUND ME, AND NOTICED MY FRONT DRIVERS WINDOW WAS SLOWING DROPPING INTO THE DOOR. I HAD THAT FIXED AND A FEW MONTHS LATER IT DROPPED AGAIN. I HAD IT FIXED BY MEANS OF HAVING A 2 BY 4 PLACED UNDER THE WINDOW BECAUSE I COULD NOT AFFORD A SHOP. NOW, BACK HERE AT THE END OF OCTOBER, MY BACK PASSENGER WINDOW HAS DROPPED IN AND I NOW HAVE IT BOARDED UP. *TR

NHTSA ID
10652998
Incident
Dec 7, 2012
Visibility
Filed Sep 1, 2014

IN DECEMBER, 2011, THE FRONT DRIVER'S SIDE WINDOW OF MY JEEP LIBERTY FELL SUDDENLY WHILE I WAS DRIVING THE VEHICLE. THE SUDDEN AND UNEXPECTED OCCURRENCE NEARLY CAUSED ME TO LOSE CONTROL OF THE CAR. I FELT FORTUNATE THAT I WAS DRIVING WHEN THIS HAPPENED AND NOT ONE OF MY CHILDREN. HAD I BEEN AN INEXPERIENCED DRIVER, THE SUDDEN SHOCK OF THIS OCCURRENCE WOULD HAVE CAUSED ME TO LOSE CONTROL OF THE CAR. I TAPED THE WINDOW UP AND CONTINUED TO DRIVE IT. TWO WEEKS LATER, THE REAR WINDOW ON THE DRIVER'S SIDE SUDDENLY AND UNEXPECTEDLY FELL. AT THAT TIME, MY DOG NEARLY FELL OUT OF THE CAR. IN THE SPRING OF 2012, AFTER DRIVING AROUND WITH TAPED UP WINDOWS FOR FOUR MONTHS, I TOOK THE CAR TO A JEEP DEALER. THE REPAIR COST ME $850.00. THIS PAST SPRING, THE SAME THING HAPPENED WITH THE WINDOW ON THE RIGHT PASSENGER SIDE. I HAVE BEEN DRIVING WITH DOOR STOPPERS SHOVED INTO THE WINDOW TO HOLD IT UP. HOPE I DON'T HAVE TO WORRY ABOUT A GRANDCHILD FALLING OUT! I HAVE BEEN RESEARCHING THIS ISSUE ON THE INTERNET AND THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS VERY ISSUE! THE PROBLEM APPEARS TO BE A CHEAP PLASTIC PART IN THE WINDOW MECHANISM. MANY JEEP LIBERTY OWNERS ARE SAYING IT IS NOT WORTH FIXING THEIR WINDOWS ANYMORE, BECAUSE THEY FIX THEM AND THEN THE WINDOWS JUST FALL AGAIN AND AGAIN AND AGAIN. WHY IS THIS NOT SEEN AS A SAFETY ISSUE? I WORK IN THE PUBLIC HEALTH SECTOR AND THIS IS MOST DEFINITELY A SAFETY ISSUE! *TR

NHTSA ID
10629812
Incident
Dec 19, 2011
Mileage
70,000 mi
Visibility
Filed Jun 25, 2014

REAR PASSENGER WINDOW FAILED DURING THUNDER STORM AND FELL INTO DOOR, ONLINE RESEARCH INDICATES THIS IS A COMMON PROBLEM WITH THIS CAR. *TR

NHTSA ID
10605910
Incident
Jun 23, 2014
Mileage
74,000 mi
ElectricalExterior lightingVisibility
Filed Mar 26, 2014

SIMPLY ROLLED UP MY WINDOW THEN IT STOPPED AND WINDOW FELL DOWN. TOOK OFF THE DOOR PANEL TO EXAMINE AND THE CABLE STILL MOVED BUT MADE A LOT OF NOISE AND WINDOW DIDN'T MOVE. THIS IS THE SECOND TIME I'VE HAD THIS ISSUE. I REPLACED THE REAR PASSENGER WINDOW REGULATOR WHEN I PURCHASED THE CAR AND NOW THAT ONE IS MESSED UP ALSO. THE ONE THAT RECENTLY BROKE IS THE FRONT RIGHT WINDOW. ALSO MY HEAD LAMP IS SHOWING ISSUE WITH NOT COMING ON AND I'VE ALREADY TESTED THE STIRRING COLUMN SWITCH. *TR

NHTSA ID
10574959
Incident
Mar 22, 2014
Mileage
172,000 mi
Visibility
Filed Mar 5, 2014

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE DRIVER'S SIDE WINDOW FRACTURED AND SUNK INTO THE DOOR PANEL. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE WINDOW ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 144,000 AND THE CURRENT MILEAGE WAS 146,000.

NHTSA ID
10567124
Incident
Nov 5, 2013
Mileage
144,000 mi
Visibility
Filed Dec 29, 2013

I ROLLED DOWN MY PASSENGER WINDOW AND WHEN I WENT TO ROLL IT BACK UP IT WOULD NOT ROLL BACK UP. IT JUST KEPT SLIDING DOWN. I HAD TO BUY A SUCTION CUP TO KEEP IT UP UNTIL I COULD GET THE PART TO FIX IT. SINCE THEN IT HAS HAPPENED TO MY REAR PASSENGER AND REAR DRIVER WINDOWS ALSO. *TR

NHTSA ID
10557633
Incident
Jan 4, 2011
Visibility
Filed Dec 8, 2013

THE REAR DRIVER'S SIDE WINDOW FELL OUT OF THE TRACK; I TRIED ROLLING THE WINDOW UP BUT NOTHING HAPPENED. THIS IS THE SECOND TIME THE WINDOW REGULATOR HAS BROKEN. APPARENTLY, THIS IS A COMMON PROBLEM WITH OLDER JEEP LIBERTY MODELS AND FROM WHAT I HAVE READ, THE REGULATOR IS MADE OF PLASTIC INSTEAD OF METAL AND THE PART IS MADE TO BREAK OFTEN. I AM TIRED OF FIXING THE PROBLEM AGAIN AND AGAIN!

NHTSA ID
10555243
Incident
Dec 8, 2013
Mileage
93,000 mi
Visibility
Filed Nov 17, 2013

JEEP WINDOW REGULATORS ARE DEFECTIVE. THE DRIVER'S WINDOW MADE A LOUD NOISE AND FELL INTO THE DOOR. ESTIMATED REPAIR AT THE CHRYSLER DEALERSHIP WAS $300 - $400 FOR A SMALL PLASTIC PIECE. WITHIN SIX MONTHS, THE REMAINING THREE WINDOWS REGULATORS HAVE FAILED AND ALL WINDOWS ARE NOW HELD IN PLACE WITH A PLASTIC ZIP TIE DUE TO THE HIGH COST OF REPAIR/REPLACEMENT AND CHRYSLER'S REFUSAL TO ACCEPT RESPONSIBILITY FOR FAULTY DESIGN OR BELOW STANDARD EQUIPMENT. BEING UNABLE TO OPEN THE VEHICLE'S WINDOWS IS DEFINITELY A SAFETY HAZARD FOR SEVERAL REASONS. CERTAINLY DO NOT WANT TO BE PULLED OVER AND NOT COMPLY WITH AN OFFICER'S REQUEST TO ROLL THE WINDOW DOWN - AND IF YOU OPEN THE DOOR INSTEAD OF ROLLING THE WINDOW DOWN - THAT WILL BE PERCEIVED AS A THREAT TO THE OFFICER AND ONLY LEAD TO A BAD SITUATION. THERE ARE SO MANY JEEP OWNERS WITH THE SAME COMPLAINT, PLEASE INVESTIGATE THIS MATTER FOR THE SAFETY OF ALL DRIVERS SINCE CHRYSLER IS IGNORING THEIR RESPONSIBILITY. *TR

NHTSA ID
10552624
Incident
Nov 1, 2011
Mileage
65,000 mi
ElectricalVisibility
Filed Oct 26, 2013

THE WINDOW MOTOR REGULATORS FAIL EXTREMELY OFTEN--ON AVERAGE, ONE FAILS EVERY 6 MONTHS. THIS SOMETIMES HAPPENS WHILE DRIVING, AND THE WINDOW CRASHES DOWN INTO THE DOOR. IT IS EXTREMELY DISTRACTING TO HEAR THE WINDOW FALL WHILE YOU ARE DRIVING, THE SUDDEN THUD COULD DISTRACT THE DRIVER ENOUGH TO CAUSE A CRASH, AND ANY CHILDREN OR PETS IN THE CAR ARE NOT ONLY EXPOSED TO THE ELEMENTS, BUT ARE AT RISK OF FALLING OUT OF THE VEHICLE. OTHER TIMES, THE WINDOW FALLS WHILE THE CAR IS PARKED AND THE CAR IS OPEN FOR THE WORLD TO ENTER. I HAVE SPENT THOUSANDS OF DOLLARS ON WINDOW MOTOR REGULATORS FOR THIS VEHICLE. I PURCHASED IT USED IN FEBRUARY 2009, THE FIRST WINDOW MOTOR REGULATOR FAILED LESS THAN 90 DAYS LATER AND ONE HAS FAILED EVERY 6 MONTHS SINCE. CHRYSLER REFUSES TO ACKNOWLEDGE MY REQUESTS OR RECTIFY THE SITUATION, DESPITE A DOZEN MECHANICS HAVING TOLD ME THAT THIS IS A KNOWN DEFECT. *TR

NHTSA ID
10549651
Incident
May 19, 2009
Mileage
70,000 mi
Visibility
Filed Sep 10, 2013

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER'S SIDE POWER WINDOW FAILED. THE VEHICLE WAS REPAIRED AND DIAGNOSED WITH A FAILED REGULATOR. THE CONTACT STATED THAT THE PROBLEM HAS RECURRED IN THE OTHER WINDOWS IN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 75000.

NHTSA ID
10542892
Incident
Sep 10, 2011
Mileage
75,000 mi
Visibility
Filed Aug 26, 2013

IN MARCH I TRIED TO ROLL UP MY FRONT PASSENGER WINDOW AND IT MADE AN AWFUL SOUND AND THEN DROPPED ALL THE WAY DOWN. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE CABLE BROKE AND IT COST ME $300! A MONTH LATER THE SAME THING HAPPENED WITH MY BACK DRIVERS SIDE WINDOW AND ANOTHER $300! LAST NIGHT I WAS PULLING INTO MY GARAGE AND WENT TO ROLL UP THE FRONT DRIVERS SIDE WINDOW AND WOULDN'T YOU KNOW...THE SAME THING HAPPENED! 3 WINDOWS IN 6 MONTHS IS ABSOLUTELY RIDICULOUS! JEEP NEEDS TO RECALL THIS AND FIX IT AND I NEED MY MONEY BACK! I HAVE BEEN READING REVIEWS AND THIS IS A COMMON PROBLEM WITH JEEP LIBERTY'S. I GUESS THEY USED CHEAP PARTS AND BREAK ALL THE TIME ACCORDING TO OTHER JEEP OWNERS. PLEASE HAVE THEM FIX THIS ISSUE ASAP! *TR

NHTSA ID
10537304
Incident
Mar 15, 2013
Mileage
156,000 mi
ElectricalVisibility
Filed Aug 23, 2013

DRIVER SIDE BACK LEFT WINDOW REGULATOR HAS FAILED TWICE. FROM MY RESEARCH, THIS IS A COMMON PROBLEM FOR THE JEEP LIBERTY. *TR

NHTSA ID
10536920
Incident
Aug 23, 2013
Mileage
45,000 mi
ElectricalVisibility
Filed Jun 24, 2013

WE HAVE HAD REPEATED FAILURES ON ALL OF OUR WINDOW REGULATORS SINCE WE PURCHASED OUR JEEP. THE FIRST OCCURRENCE WAS IN 2006. I WOULD HAVE TO PULL OUR REPAIR FILE TO GET THE OTHER DATES. WE CURRENTLY HAVE ANOTHER WINDOW OUT, IT IS TAPED UP TO KEEP THINGS OUT. THIS IS THE WINDOW IN THE BACK BEHIND THE FRONT PASSENGER SEAT. THIS HAS ALREADY BEEN REPLACED. THE REPLACEMENTS DON'T EVEN HOLD UP. WE ARE SENIOR CITIZENS. NO ONE "PLAYS" WITH THE WINDOWS. WE USE OUR AC SO WINDOWS ARE NOT OPENED AND CLOSED. THEY JUST FALL DOWN ON THEIR OWN. WE CAN NOT AFFORD TO KEEP REPLACING THE WINDOW REGULATORS. THE DEALER SAID HE THOUGHT THERE WAS A RECALL ON THIS BECAUSE IT IS SUCH A BIG PROBLEM ,BUT I DON'T SEE ANYTHING HERE EXCEPT WINDOW REGULATOR COMPLAINTS. WHEN ARE THEY GOING TO TAKE THIS PROBLEM SERIOUSLY? *TR

NHTSA ID
10521512
Incident
Jun 19, 2006
Mileage
18,000 mi
ElectricalVisibility
Filed Jun 18, 2013

JUNE 13, 2013, THIRD WINDOW REGULATOR TO FAIL WITHIN ONE YEAR ON MY JEEP LIBERTY. FAILED WINDOW REGULATORS ARE FRONT LEFT AND RIGHT WINDOWS, AND LEFT REAR WINDOW. VERY FRUSTRATED AND DISAPPOINTED WITH CHRYSLER AND HOW THEY ARE HANDLING A KNOWN ISSUE. AFTER SPEAKING WITH SEVERAL EMPLOYEES AND MANAGER AT THE CHRYSLER DEALERSHIP. THEY HAVE TOLD ME THAT CHRYSLER IS AWARE OF THE DEFECT BUT THEY ARE UNABLE TO REPAIR THE FAILED WINDOW REGULATORS AT NO COST TO ME. THEREFORE I CONTINUE TO DRIVE MY JEEP LIBERTY WITHOUT ANY WORKING WINDOWS WHICH PRESENTS A SAFETY ISSUE IN THE EVENT OF AN ACCIDENT. I HAVE NO WAY OF GETTING OUT OF MY VEHICLE AND IT'S AN INCONVENIENCE TO PULL UP TO DRIVE THRU WITHOUT BEING ABLE TO ROLL DOWN MY WINDOWS. CHRYSLER, I'M SURE YOU HAVE HEARD THIS COMPLAINT MANY TIMES. I WOULD GREATLY APPRECIATE IF YOU WOULD TAKE CARE OF YOUR CUSTOMER BASE AND DO A RECALL ON THESE WINDOW REGULATORS. THANK YOU. *TR

NHTSA ID
10520553
Incident
Jun 13, 2012
Mileage
91,649 mi
Visibility
Filed Jun 11, 2013

JANUARY 8, 2013 GOOD MORNING. IT WAS VERY ANNOYING WHEN MY PASSENGER'S FRONT WINDOW DROPPED INSIDE THE DOOR. IT WAS AND WASN'T OKAY WHEN THE PROBLEM FIRST AROSE. I WAS VERY CONCERNED. I IMMEDIATELY TOOK IT TO MY DAD TO SEE WHAT HE KNEW ABOUT IT OR COULD DO. HE WENT TO THE PICK AND PULL JUNKYARD AND GOT A PLASTIC REPLACEMENT WINDOW TO HOLD ME OVER UNTIL I COULD GET IF FIXED, WHICH I DID ABOUT 3 WEEKS AFTER THE PROBLEM OCCURRED. THE PROBLEM OCCURRED ON JANUARY 8, 2013 AND I GOT IT FIXED ON JANUARY 29TH, ONLY FOR THE OPPOSITE FRONT DRIVERS WINDOW TO DO THE EXACT SAME THING TWO DAYS AFTER I GOT IT OUT THE SHOP. WELL THIS TIME, MY DAD PLACED A 2 BY 4 TO HOLD IT IN PLACE. AND NOW ONLY ABOUT 2 MONTHS LATER MARCH 28, 2013 MY BACK PASSENGER WINDOW HAS SUFFERED THE SAME FAITH. BACK ON FEBRUARY 5, 2013 I TOOK MY CAR INTO THE CHRYSLER DEALER BECAUSE THEY CONTACTED ME ABOUT A RECALL, AND AT THIS TIME I EXPLAINED MY INCIDENT TO THEM; THEY STATED THEY HAD MAYBE A FEW CONCERNS ABOUT THE WINDOW REGULATOR, BUT THAT IT WASN'T ENOUGH TO RAISE AN EYEBROW ABOUT. I UNDERSTAND WHY THAT WOULD NOT BE AN EYEBROW RAISER. IN LESS THAN 3 MONTHS, I HAVE HAD 3 OF MY CAR WINDOW TO JUST DROP INSIDE THE DOOR OF MY VEHICLE AND THE DEALER DOESN'T THINK THAT THIS IS CALL FOR A RECALL, OR SEND OUT NOTICES TO JEEP DEALER AND WORK ON THE RESPONSES RECEIVED TO THEN DETERMINE IF THIS IS A MAJOR ISSUE OR NOT? VERY COSTLY, AND INCONVENIENT ESPECIALLY WHEN THE INCIDENTS OCCUR AT DIFFERENT TIMES. I WOULD LIKE TO GET SOME FEED BACK, ANSWERS, SHARES ON THIS MATTER, ANYBODY? I HAVE ALSO BEEN BROWSING THE INTERNET TO FIND OUT IF ANYONE ELSE HAS EXPERIENCED WHAT I HAVE, TO SEE WHAT THEIR OUTCOME WAS. STRESSED OUT CONSUMER... *TR

NHTSA ID
10516224
Incident
Jan 8, 2013
Mileage
113,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

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Elsewhere on this vehicle

Data sources

Data on this page last refreshed .