2011 Lincoln Navigator

The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of transmissions unexpectedly downshifting to a lower gear without input from the driver on model year (MY) 2011-2013 Ford F-150, Expedition and Navigator vehicles. ODI has received 455 unique reports related to the alleged problem that were not covered under a previous recall for this issue (16V-248).Expedition and Navigator complaint rates are lower than F-150 complaints. Of those 455 reports, 34.7% claimed that the rear wheels locked up when the transmission downshifted. There were 4 accident claims with no injuries. There are many instances where drivers report leaving their lane or the road because of this issue.In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 783 unique reports related to the alleged problem. There were 6 accident claims with 3 injuries. Ford also submitted 1206 warranty claims related to transmission downshifting failures. The failure can occur at any time, but typically at higher speed, and include symptoms such as sudden transmission downshifting, loss of speedometer, erratic shifting of transmission, and transmission stuck in one gear. The failures typically occur without warning and may result in the rear wheels momentarily locking up. The driver often had to fully stop the vehicle and restart it to get the vehicle to shift properly.On February 2nd, 2019 Ford notified ODI that it would conduct a safety recall (19V-075) to remedy transmission downshifting failures on all 2011-2013 F-150 vehicles. Ford will also offer extended warranties to 2011-2013 Expedition and Navigator vehicles with the same issue. Per Ford, some vehicles may experience an intermittent loss of Transmission Output Speed Sensor (OSS) signal to the Powertrain Control Module (PCM), potentially resulting in a temporary unintended downshift into first gear. Ford will reprogram the PCM with software that will prevent an unintended downshift into first gear and illuminate the Malfunction Indicator Light in the event of an intermittent OSS signal loss.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.

On [XXX] during sunny, dry weather conditions I was travelling north bound on [XXX] at 25 mph, 4 to 5 car lengths behind the next driver. Driver ahead stopped for a crosswalk, I immediately braked and the anti-lock brake system erroneously engaged which did not allow the navigator to appropriately stop which caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11746145

Incident

Jun 10, 2026

JANUARY 4, 2021- WHILE CRUISING WITH MY FAMILY ON THE INTERSTATE AT A SPEED OF 75-80 MPH, THE TRANSMISSION RANDOMLY SHIFTED FROM 6TH GEAR TO 2ND OR FIRST GEAR CAUSING THE VEHICLE TO SKID OUT OF CONTROL ACROSS BOTH LANES AND SPINNING THE MOTOR AT AN EXTREMELY HIGH RPM. I PUT IT IN NEUTRAL AND I SHUT OFF THE KEY AND COASTED TO A STOP. WE WERE LUCKY THAT THERE WERE NO OTHER VEHICLES IN OUR VICINITY. I STARTED IT UP AND VERY CAUTIOUSLY DROVE HOME. THERE WERE NO ENGINE LIGHTS DURING THE INCIDENT. THE MOTOR WAS/AND STILL IS VERY LOUD IMMEDIATELY AFTER THE INCIDENT. WHEN WE GOT HOME WE LOOKED INTO RECALLS AND TSB'S AND FOUND THAT OUR VEHICLE IS WITHIN THE 2011 TO 2013 RECALL YEARS. WHEN CHECKED BY THE FORD DEALER JAN 1/11/21, NO CHECK ENGINE CODES WERE FOUND. THEY CHECKED THE SOFTWARE AND REPORTED THAT THE MOST RECENT UPDATES ARE ALREADY INSTALLED IN OUR VEHICLE, BUT WE HAVE NO PROOF OF THAT. WE HAVE NOT DRIVEN THE VEHICLE SINCE BRINGING IT HOME FROM THE DEALERSHIP. IF MY WIFE OR KIDS WERE DRIVING WE WOULD ALL BE DEAD. THIS QUOTE IS FROM NHTSA WEBSITE. "THE MOST RECENT UPDATE FROM FEBRUARY 2, 2019 OFFICE OF DEFECTS AND INVESTIGATIONS (ODI) WOULD CONDUCT A SAFETY RECALL (19V-075000) TO REMEDY THE DOWNSHIFT FAILURES ON ALL 2011-2013, F-150'S, EXPEDITIONS, AND NAVIGATORS WITH THE SAME ISSUE. THE VEHICLE MAY EXPERIENCE AN UNINTENDED LOSS OF TRANSMISSION OUTPUT SPEED CENSOR SIGNAL TO THE PCM POTENTIALLY RESULTING IN A TEMPORARY UNINTENDED DOWNSHIFT TO FIRST GEAR. FORD WILL REPROGRAM THE PCM WITH SOFTWARE THAT WILL PREVENT AN UNINTENDED DOWNSHIFT TO FIRST GEAR AND ILLUMINATE THE MALFUNCTION INDICATOR LIGHT IN THE EVENT OF AN INTERMITTENT OUTPUT SPEED CENSOR SIGNAL LOSS". WE CANNOT VERIFY THAT THESE UPDATES HAVE BEEN INSTALLED IN OUR VEHICLE (PUR AUG 2020) AS THE EVENT HAPPENED AND WE DID NOT GET ANY CHECK ENGINE LIGHTS OR CODES. THIS VEHICLE IS UNSAFE TO DRIVE!

NHTSA ID

11388755

Incident

Jan 4, 2021

Mileage

84,000 mi

ODOMETER DISCREPANCY. 07/28/14. 86,987 09/12/18. 70,447 ACTUAL MILEAGE 73,220

NHTSA ID

11143343

Incident

Oct 21, 2018

WHILE TRAVELING WITH A FULL LOAD AT 65 MPH ON I-95 SB IN MARYLAND THE DRIVER SIDE REAR VENT WINDOW EXPLODED INWARD INTO THE CABIN. THE WEATHER WAS CLEAR, TEMP MID 40'S, NO DEFROSTERS WERE ON, NO TRAFFIC WAS PASSING US.

NHTSA ID

11082436

Incident

Mar 28, 2018

Mileage

112,000 mi

DRIVERS SIDE WINDOW WON'T ALWAYS GO UP AFTER PUTTING IT DOWN. WORKED BETTER, THOUGH IN VERY SMALL INCREMENTS, WHEN IN MOTION.

NHTSA ID

11058407

Incident

Dec 20, 1917

WHEN ATTEMPTING TO PUT MY TRUCK IN GEAR, THE BRAKE PEDAL PRESENTED NO RESISTANCE, SUDDENLY THE E-BRAKE LIGHT CAME ON, AND AN ERROR STATED LOW BRAKE FLUID. I ADDED BRAKE FLUID WHICH APPEARED TO RESOLVE THE ISSUE. AFTER DRIVING APPROX. 20 MILES HOME, THE BRAKE ERROR RETURNED, AND THE FLUID WAS AGAIN LOW. I MADE AN APPT WITH THE DEALER THE NEXT DAY THEY WERE OPEN, AGAIN ADDED BRAKE FLUID, AND DROVE THE TRUCK TO THE DEALER. THEY CALLED ME 2 HOURS LATER TO TELL ME THE LEAKING BRAKE FLUID HAD BEEN SUCKED INTO THE ENGINE AND THE ENGINE WAS BEYOND REPAIR AND NEEDED TO BE REPLACED. WHEN THE SERVICE TECH STARTED IT TO MOVE IT A SERVICE BAY, A LARGE AMOUNT OF WHITE SMOKE CAME OUT THE EXHAUSTED AND THE ENGINE BEGAN TO KNOCK. THIS ALL HAPPENED IN THE COURSE OF 24 HOURS AND THE TRUCK WAS DRIVEN LESS THAN 40 MILES FROM THE FIRST ERROR NOTIFICATION TO MY BEING INFORMED THE ENGINE WAS DAMAGED BEYOND REPAIR DUE THE BRAKE FLUID LEAK.

NHTSA ID

10959122

Incident

Feb 20, 2017

Mileage

88,600 mi

TL* THE CONTACT OWNS A 2011 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE WHEELS WOULD SUDDENLY LOCK WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE. ON BOTH OCCASIONS, THE TRANSMISSION WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. ...UPDATED 05/11/17 *BF

NHTSA ID

10957797

Incident

Jun 1, 2012

Mileage

150,000 mi

WHEN THE HEATING/COOLING IS IN AUTOMATIC MODE, THE FAN STOPS WORKING IF IT CALLS FOR HIGH SPEED OF THE FAN. AFTER SEVERAL MINUTES IT MAY WORK AGAIN. I HAVE FOUND THAT BY TAKING IT OFF AUTOMATIC AND CONTROLLING THE FAN SPEED MANUALLY, THE SYSTEM IS MORE RELIABLE. THIS HAS HAPPENED SEVERAL TIMES SINCE 2011.

NHTSA ID

10934386

Incident

Dec 1, 2011

Mileage

6,000 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

This article supersedes TSB 22-2219 to update the Parts List and Service Procedure to clarify applicable steps by vehicle application. Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.

Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.

Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition/Navigator Vehicles Equipped with A 6R80 Transmission Transmission Molded Leadframe Extended Coverage In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM).