2017 Toyota Yaris

TL* THE CONTACT OWNS A 2017 TOYOTA YARIS. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING, AND STOPPED AT A STOP SIGN, THE VEHICLE WAS REAR-ENDED BY THE VEHICLE BEHIND HER WHICH CAUSED HER VEHICLE TO REAR-END THE VEHICLE AHEAD OF HER. THE VEHICLE WAS DAMAGED AT THE REAR AND THE FRONT, AND WAS TOWED TO A TOW YARD. THE INSURANCE COMPANY WAS YET TO MAKE A FINAL DECISION ON WHETHER THE VEHICLE WAS A TOTAL LOSS. THE AIR BAGS DID NOT DEPLOY. THE DRIVER HIT THE STEERING WHEEL AND SUSTAINED KNEE AND FACE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT CALLED THE MATTHEWS MOTORS WILMINGTON DEALER (5723 MARKET ST, WILMINGTON, NC 28405) AND WAS TOLD THAT THE INSURANCE COMPANY WOULD BE RESPONSIBLE FOR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS NOT PROVIDED.

NHTSA ID

11352864

Incident

Sep 2, 2020

Mileage

65,000 mi

MY VEHICLE HAS 21K MILES 2017 BOUGHT NEW AND THE FRONT ROTORS NEED TO BE REPLACED. I DRIVE LOCAL, AND I AM BEING TOLD HARD STOPS ON BRAKES WILL OVERHEAT THE ROTORS. I DO NOT DRIVE AT 90MPH THEN JAM ON THE BRAKES. I DO NOT DRIVE AT HIGHWAY SPEEDS, CANNOT DRIVE AFTER DUSK. I BELIEVE THE ROTORS ARE DEFECTIVE. I NOTICE WHEN I DRIVE 10 MILES AND BACK THE ROTORS ARE TO HOT TO TOUCH, THEY ARE OVERHEATING. I CALLED TOYOTA USA AND THEY WILL DO NOTHING FOR ME. I SHOULD NOT BE REPLACING ROTORS AT 21K MILES. I HAD A 2008 YARIS AND DROVE THAT CAR FOR 5.5 YEARS AND I NEVER REPLACED ROTORS.

NHTSA ID

11230330

Incident

Apr 1, 2019

MY FIXD SENSOR PICKED UP A B1660 AIRBAG CODE, SEAT DRIVER FRONT UP CIRCUIT OPEN ERROR CODE. BUT MY VIN SAYS THERE ARE NO UNREPAIRED RECALLS.

NHTSA ID

11229927

Incident

Jul 7, 2019

TL* THE CONTACT OWNS A 2017 TOYOTA YARIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V319000 (AIR BAGS). THE CONTACT STATED THAT FRANK TOYOTA (LOCATED AT 2400 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950, (866) 308-9461) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.

NHTSA ID

11205886

Incident

May 2, 2019

TL* THE CONTACT OWNS A 2017 TOYOTA YARIS. AFTER THE VEHICLE WAS STARTED AND SHIFTED INTO GEAR, IT STALLED. THE VEHICLE WAS RESTARTED, PLACED INTO DRIVE, AND THEN STALLED AGAIN. THE VEHICLE WAS TAKEN TO RICK HENDRICK TOYOTA OF FAYETTEVILLE (LOCATED AT 1969 SKIBO RD, FAYETTEVILLE, NC 28314, (910) 498-0110) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 14,800.

NHTSA ID

11204667

Incident

Apr 25, 2019

Mileage

14,800 mi

I WAS IN MOTION ON A CITY STREET, AND INVOLVED IN A COLLISION IN WHICH MY FORWARD COLLISION WARNING SYSTEM AND AUTOMATIC EMERGENCY BREAKING DID NOT ACTIVATE.

NHTSA ID

11195379

Incident

Apr 1, 2019

Mileage

25,000 mi

TL* THE CONTACT OWNS A 2017 TOYOTA YARIS. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE AIR BAG DEPLOYED WITHOUT IMPACT OR WARNING. THE CONTACT ACCELERATED AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED UNKNOWN INJURIES AND MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 12,000.

NHTSA ID

11182735

Incident

Jul 23, 2018

Mileage

12,000 mi

CAR SHUTS ON AND OFF, OFF AND ON WHEN STARTING OR WHILE DRIVING.

NHTSA ID

11171017

Incident

Jan 5, 2019

Mileage

18,700 mi

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.