2024 Volkswagen Atlas

. Brake Master Cylinder Failure: The brake pedal feels soft and spongy and produces hydraulic groaning noises, indicating a failure of the master brake cylinder consistent with NHTSA Recall 24V-723. The dealership has declined to replace it. 2. Suspension Defect and Improper Repair: The vehicle exhibits premature and abnormal tire wear due to faulty suspension components. Although Recall 42HX mandates the replacement of affected suspension bolts, the dealership merely retightened existing hardware. 3. Water Leak and Airbag Wiring Hazard: Water is leaking into the cabin on the passenger side through the sun visor headliner. This threatens the Passenger Occupant Detection System wiring harness and airbag deployment electronics, risking deactivation of the passenger airbag. Furthermore, the dealership declined requests for a suitable loaner or rental vehicle, offering only an Uber ride home. Given that my spouse and I are mobilitydisabled individuals traveling with a working service animal, this refusal to provide adequate transportation obstructs our ability to safely obtain service under the warranty. I am exploring all legal remedies, including those under the SongBeverly Consumer Warranty Act.

NHTSA ID

11765744

Incident

Feb 10, 2026

The problem is the car has moments of stalls/not accelerating. From a stop, like at a stoplight, I have to press the gas pedal all the way to the floor, and even though the RPMs go up, the car doesn't move or barely moves for several seconds before it finally goes. The engine is clearly running and revving the power just isn't getting to the wheels and it stalls in thr middle of traffic.I don't know exactly which part is failing because after four repair attempts, the dealership still hasn't found it. Yes, the vehicle is available for inspection. Me, my kids, and other drivers safety have been put at risk more than once. The most dangerous one was on XXX when I was merging on the highway with my kids in the car, pressed the gas to speed up and get over, and the car stalled. A semi truck almost hit us because even with my foot all the way down on the gas pedal the speed wouldn't get up and the semi had to jump over into another lane almost hitting another car. The service center at Molle Volkswagen in [XXX] said the computer showed the car was stalling but couldn't find the cause or reproduce it. First visit (VW Lee's Summit): told it could be bad fuel, but they never drained it and I ran premium for months and it was still doing it. Second visit: a software update was all that showed up. They updated it and it failed the next day. Third visit: a bad fuel code came up, so they drained and refilled the tank. It's still doing it, with no code explaining why. Only VW dealerships have inspected it. Earlier warning: in sept. 2025, around 32,000 miles, the myVW app alerted "transmission in emergency mode" and "selector lever error." I took screenshots, but when I brought my car to get checked, the code didn't show up or didn't store so my transmission was never checked. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11764505

Incident

Sep 15, 2026

Sunroof spontaneously imploded while driving down an empty highway. Glass fell down on us and our three kids in the backseat. Remaining glass is pointing upward and outward.

NHTSA ID

11763688

Incident

Aug 14, 2026

While accelerating, my 2024 Volkswagen Atlas hesitates and drags before responding to throttle input. The vehicle was brought to Volkswagen Cypress (Houston, TX) on 08/25/2026 for a scheduled service appointment that included this concern as well as recall 24V480. As of 08/27/2026 - two days later - the vehicle has not been inspected or touched by a technician. The dealer has confirmed they are approximately 3 days behind and offered no resolution. The acceleration hesitation presents a safety concern, particularly when merging onto highways or crossing intersections. Recall 24V480 remains unaddressed.

NHTSA ID

11760008

Incident

Aug 25, 2026

I purchased this car brand new in 2024. As of today I have had 7 chips in my windshield. The first one which resulted in a replacement was February/ March 2025. I have replaced it once and filled 2 chips, but I currently have 4-5 chips in my windshield which needs to be replaced due to 2 of them being large. I am holding off on this replacement until I absolutely need to because the fear of replacing and then getting another chip. Some of the chips are small, but it seems to me anything that hits the windshield chips it. I have had several cars over the year and drive a lot of miles and have never had this issue with windshields. Another problem that I had when replacing was finding the proper windshield. When Safelight replaced it they did not use the OEM windshield at first. They replaced the windshield 2x with an off brand and the heads up display would not work properly. Then they finally used the OEM windshield from Volkswagen which of course costs more. So for the cost you would think you are getting better quality, but that doesn't seem to be the case. I have been to a couple of different window replacement companies over the last couple of years and they have all told me that the Atlas & Tiguans are known for windshield chips and they find that Volkswagen's glass is very thin compared to other companies.

NHTSA ID

11758444

Incident

Jul 17, 2026

I am writing to report a serious safety concern involving my 2024 Volkswagen Atlas. This weekend, our vehicle unexpectedly began rolling backward while no one was seated in the driver’s seat. Thankfully, no one was injured, but the incident had the potential to cause severe injury or death. My daughter attempted to start the Atlas by reaching across the front passenger side to press the brake pedal while simultaneously pressing the start button. As she moved back, her elbow inadvertently struck the toggle-style gear selector, shifting the vehicle into neutral. The vehicle immediately began rolling backward down the driveway toward the street and mailbox. In a moment of panic, my daughter exited the vehicle and attempted to stop it by pushing from behind. This placed her directly in the path of a moving, driverless vehicle. Fortunately, family members yelled for her to move, and my mother was able to run to the vehicle, get inside, and stop it. We fully recognize that my daughter should not have attempted to start the vehicle in this manner, and we have had a very serious conversation with her about proper vehicle operation, use of the emergency brake, and never placing herself behind a moving vehicle. However, her mistake revealed what I believe is a significant safety vulnerability: the gear selector could be unintentionally moved into neutral with a simple, incidental bump, allowing an unoccupied vehicle to roll freely. The outcome could have been devastating. My daughter could have been run over. My [XXX] son, my other daughter, a child playing in our cul-de-sac, or a neighbor walking a dog could have been struck. Property damage would have been the least of our concerns. I recently drove a Chevrolet truck equipped with a similar toggle-style shifter, but its selector included a side button that had to be intentionally pressed before the gear could be changed. A safeguard of that nature appears capable of preventing precisely the type of accidental a INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

NHTSA ID

11757369

Incident

Aug 15, 2026

The center infotainment/display screen in this 2024 VW Atlas repeatedly goes black, freezes, and reboots itself while the vehicle is being driven, including at highway speed (about 43-55 mph). When it fails, the screen collapses to a clock only and shows "Navigation not available," "Telephone not available," and "App-Connect not available," then the entire head unit reboots on its own while driving. During these failures the driver loses the rearview/backup camera image, climate and audio controls, navigation, and phone functions - a serious safety hazard while the car is in motion. The problem is ongoing and has NOT been fixed. The vehicle has been to the Volkswagen dealer FIVE times for this issue (01/15/2026, 01/26/2026, 05/27/2026, 06/16/2026, and 06/30/2026). Repair order #436699 documents the screen "intermittently going black"; a dealer software update was performed and did not resolve it - the failure recurred. There is a 79-second video of the head unit rebooting while driving at 43-55 mph. This matches VW recall 26V473000 (2024-2026 Atlas, a low-voltage electrical event affecting display-screen functions) and TSB 91-23-03 (MIB3 infotainment freezing/rebooting/black screen). Losing the backup camera, controls, and displays while driving endangers the occupants and others on the road.

NHTSA ID

11757212

Incident

Jan 15, 2026

The center infotainment/display screen in this 2024 VW Atlas repeatedly goes black, freezes, and reboots itself while the vehicle is being driven, including at highway speed (about 43-55 mph). When it fails, the screen collapses to a clock only and shows "Navigation not available," "Telephone not available," and "App-Connect not available," then the entire head unit reboots on its own while driving. During these failures the driver loses the rearview/backup camera image, climate and audio controls, navigation, and phone functions - a serious safety hazard while the car is in motion. The problem is ongoing and has NOT been fixed. The vehicle has been to the Volkswagen dealer FIVE times for this issue (01/15/2026, 01/26/2026, 05/27/2026, 06/16/2026, and 06/30/2026). Repair order #436699 documents the screen "intermittently going black"; a dealer software update was performed and did not resolve it - the failure recurred. There is a 79-second video of the head unit rebooting while driving at 43-55 mph. This matches VW recall 26V473000 (2024-2026 Atlas, a low-voltage electrical event affecting display-screen functions) and TSB 91-23-03 (MIB3 infotainment freezing/rebooting/black screen). Losing the backup camera, controls, and displays while driving endangers the occupants and others on the road.

NHTSA ID

11757211

Incident

Jan 15, 2026

Brake rotor resurfacing

Repair or Replace Information

Oil leak from Cylinder Head Cover; Customer states MIL-on, Transmission warning light on, harsh shifting; Coolant leak from the cylinder head gasket, Low coolant level, Visible coolant leak, or Coolant warning message in instrument cluster; Customer states no start condition; Customer states no start condition; Customer states wind noise and or water ingress; Customer states there is a noise when pressing the brake pedal; Customer states there is a leak from the front of the vehicle

Oil leak from Cylinder Head Cover; Customer states MIL-on, Transmission warning light on, harsh shifting; Coolant leak from the cylinder head gasket, Low coolant level, Visible coolant leak, or Coolant warning message in instrument cluster; Customer states no start condition; Customer states no start condition; Customer states wind noise and or water ingress; Customer states there is a noise when pressing the brake pedal; Customer states there is a leak from the front of the vehicle

Battery Checking Procedure before replacement

Warranty Alignment Worksheet