2024 Volkswagen Atlas

The infotainment display in our 2024 VW Atlas repeatedly shuts off, goes black and reboots without warning, including while driving and while in reverse. When it fails in reverse, the rearview camera image is lost: we have a photo of the vehicle in Reverse at 0 mph with a black screen and no rearview image. Navigation, climate controls and other functions run through the screen are also lost until the system restarts. A hard reset sometimes takes 3-4 attempts, and at times the screen stays off until the vehicle has been off for an extended period. Most recent occurrence: November 9, 2026, about 7:38 a.m., on the first drive of the day, while using phone navigation (Google Maps). The screen went to the 'Welcome to Volkswagen' startup screen and rebooted while the vehicle was moving. Reported to the dealer the same morning. Repair history (all no-charge warranty/recall work): - Jul 2024, 11,165 mi: recall 91US (infotainment software / rearview image). - Jun 2025, 23,899 mi: recall 91QE (infotainment display software). - Jul 2026, RO 469224: random shutdown complaint; could not duplicate; software configuration redone. - Aug 2026, RO 471473: dealer diagnosed a faulty 5F infotainment module - Sep 10, 2026, RO 472041: 5F module replaced. - Sep 2026, RO 472568: shutdowns continued; dealer found the post-replacement software update had not been completed and performed it. - Oct 8 - Nov 6, 2026, RO 473331: vehicle held 30 days for testing with VW field involvement; dealer could not duplicate; no repair performed. The failure recurred 3 days after the vehicle was returned. VW Customer Care case 07-653718. Safety concern: unpredictable loss of the rearview camera image while backing up, with pedestrians including children around the vehicle, and sudden loss of the display and its controls while driving.

NHTSA ID

11776881

Incident

Nov 9, 2026

My foot was completely on the brake pedal during a low-speed parking maneuver, and the vehicle, un-commanded, surged forward, causing the crash. The vehicle actively fought my braking. Also the crash assist did not engage nor stop the vehicle either , I was directly in front of the car I collided with.

NHTSA ID

11773436

Incident

Oct 23, 2026

Dash beeps and shows Rear traffic alert currently unavailable, and Maneuver braking function currently not available Infotainment center blinks off and didn’t come back up completely black screen Can’t access any controls in screen. No radio, no settings

NHTSA ID

11772638

Incident

Oct 20, 2026

I purchased my 2024 Volkswagen Atlas new on January 25, 2025. Since purchase, the infotainment/touchscreen system has repeatedly failed, sometimes while driving. The screen becomes completely black and nonfunctional, causing loss of the rearview backup camera, windshield defroster controls, and temperature adjustment functions as well as Car play issues and anything that the infotainment center handles such as the radio, auto start stop system or any warnings that may need to be seen before driving the vehicle. The system has also repeatedly shut off and restarted while driving. At times I have pulled over and restarted the vehicle to attempt to restore operation, but this does not consistently work. The screen is currently completely inoperative, and I cannot activate the windshield defroster, backup camera or change the temperature. The vehicle has been taken to Volkswagen of Inver Grove Heights multiple times for related problems, including visits during 2025 and 2026. The failures continue despite attempted repairs. I am concerned about the risk of impaired visibility when windshield defrosting is unavailable and the loss of the rearview camera when reversing. I have video documentation of the recurring malfunctions.

NHTSA ID

11771264

Incident

Mar 5, 2025

COMPONENT: Engine In XXX at 35,750 miles, the check engine light illuminated. Fault codes P0301 (Cylinder 1 misfire) and P130A (ECM "hide cylinder" — fuel injector shut off due to severe misfire) were stored. The dealer ([XXX] Volkswagen, [XXX]) diagnosed the concern per VW TSB #XXX, added a fuel additive, cleared the codes, and returned the vehicle as repaired under warranty. Approximately 2,093 miles later, at 37,843 miles, the check engine light returned with the same P0301 cylinder 1 misfire. The dealer then attributed the misfire to carbon buildup on the intake valves — a known characteristic of the direct-injection 2.0L TSI engine — and refused warranty coverage, quoting $695.40 for intake-valve cleaning as a "maintenance" item, although carbon cleaning does not appear in Volkswagen's official maintenance schedule for this vehicle. Safety concern: A misfiring cylinder causes rough running and loss of engine power. The P130A code indicates the misfire was severe enough for the engine computer to shut off fuel delivery to the cylinder to protect the catalytic converter. An engine that misfires unpredictably can hesitate or lose power while driving, creating a hazard when merging, passing, or traveling at highway speed. COMPONENT: Electrical System / Visibility 1) The Apple CarPlay/infotainment display intermittently goes black (blanks out) while driving. When the screen is black, the rearview backup camera image — required safety equipment — is unavailable, along with navigation and other vehicle functions displayed on the screen. 2) The passenger-side rear dome light turns on and off by itself while driving, including at night. An interior light illuminating unexpectedly during nighttime driving distracts the driver and degrades forward night visibility. Both electrical concerns were reported to the dealer in XXX at 37,843 miles and documented on the repair order (RO# 230128). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11770262

Incident

Aug 13, 2026

My wife was operating the vehicle when the check engine light suddenly came on and alerts on the dash stating that the car was overheating. She was unable to pull over as she was in the road, the car then flashed more alerts and limited her speed to under 20 mph only operating in first gear and limiting rpm to 4000. She was thankfully able to pull over as she was on a city road not a highway whilst driving with my [XXX] in the vehicle. The car was towed to a VW dealership where they stated it was a known software issue with the cooling system not operating properly. They referenced TSB XXX which was first posted in 2024. This information was not provided to the customers and only VW technicians through the TSB. If this were to happen at a high rate of speed there could have been a serious issue and my wife and daughter could not be with me today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11770215

Incident

Oct 8, 2026

While driving at 5 mph, the vehicle suddenly revved up and shifted into neutral. The vehicle then stopped abruptly and would not shift. The gear shifter showed neutral but the vehicle could not be moved as it was in park. The tow truck driver had to manually override the transmission to get it onto the flatbed tow truck. The dealer diagnosed a problem with the selector shifter and replaced it. When picking up the vehicle at the dealer, the same issue occurred as I was pulling it out of the parking spot. The dealer brought the car back in for further inspection. I am waiting to hear from them. I believe this is a serious safety issue due to the sudden stopping of the vehicle.

NHTSA ID

11768033

Incident

Sep 24, 2026

. Brake Master Cylinder Failure: The brake pedal feels soft and spongy and produces hydraulic groaning noises, indicating a failure of the master brake cylinder consistent with NHTSA Recall 24V-723. The dealership has declined to replace it. 2. Suspension Defect and Improper Repair: The vehicle exhibits premature and abnormal tire wear due to faulty suspension components. Although Recall 42HX mandates the replacement of affected suspension bolts, the dealership merely retightened existing hardware. 3. Water Leak and Airbag Wiring Hazard: Water is leaking into the cabin on the passenger side through the sun visor headliner. This threatens the Passenger Occupant Detection System wiring harness and airbag deployment electronics, risking deactivation of the passenger airbag. Furthermore, the dealership declined requests for a suitable loaner or rental vehicle, offering only an Uber ride home. Given that my spouse and I are mobilitydisabled individuals traveling with a working service animal, this refusal to provide adequate transportation obstructs our ability to safely obtain service under the warranty. I am exploring all legal remedies, including those under the SongBeverly Consumer Warranty Act.

NHTSA ID

11765744

Incident

Feb 10, 2026

Prevent Sporatic Misfire Faults.

Checking engine oil level.

Reprogramming Control Module process

Condensation

Condensation and or water droplets visible on inside of exterior light lenses

Water Migration under RAPGARD® during PDI