2002 Chevrolet S10

GENERAL MOTORS IS CONDUCTING A SPECIAL POLICY PROGRAM FOR 903,464 OWNERS OF 2000 - 2003 MODEL S/T VEHICLES THROUGH WHICH OWNERS MAY, AT THEIR OPTION, EITHER (1) PERIODICALLY INSPECT THE TAILGATE SUPPORT CABLES INSTALLED IN THEIR VEHICLE AND HAVE THE CABLES REPLACED IF THE CABLE COATING EXHIBITS ANY INDICATIONS OF DAMAGE OR DETERIORATION OR (2) REQUEST THAT THE TAILGATE SUPPORT CABLES BE REPLACED FREE OF CHARGE. GM WILL HONOR ALL REQUESTS BY OWNERS WHO OPT FOR REPLACEMENT WITHOUT QUESTION REGARDLESS OF THE CONDITION OR APPEARANCE OF THE CABLES. GM HAS AGREED TO MAIL REMINDER NOTIFICATIONS TO OWNERS EVERY TWO YEARS UNTIL THE TAILGATE SUPPORT CABLES HAVE BEEN REPLACED OR UNTIL THE VEHICLE IS 12 YEARS OLD.ODI'S INVESTIGATION INDICATES THAT A SIGNIFICANT MAJORITY OF THE REPORTED COMPLAINTS (87%) AND INJURIES (94%) HAVE OCCURRED IN MY 2000 - 2003 S/T VEHICLES.

ODI IS UPGRADING RQ04-012 AND OPENING AN EA TO INVESTIGATE THE TAILGATE SUPPORT CABLES INSTALLED IN 1998 - 2004 MODEL YEAR SONOMA AND S10 MODEL VEHICLES.GENERAL MOTORS IS CONDUCTING RECALL CAMPAIGN 04V-129 TO REPLACE THE TAILGATE SUPPORT CABLES ORIGINALLY INSTALLED IN CERTAIN MODEL YEAR 2000-2004 SIERRAS AND SILVERADOS AND CERTAIN MODEL YEAR 2002-2004 AVALANCHES AND ESCALADE EXTS (C/K MODELS).GENERAL MOTORS HAS ADVISED ODITHAT THE TAILGATE SUPPORT CABLES INSTALLED IN THE SUBJECT VEHICLES WERE FABRICATED USING IDENTICAL OR SIMILAR SHEATHING MATERIAL AS THE RECALLED VEHICLES.HOWEVER,GENERAL MOTORS HAS ADVISED ODI THAT SONOMA AND S-10 VEHICLES DIFFER FROM C/K MODELS IN SEVERAL WAYS: THE VEHICLE HEIGHT IS LOWER; THE TAILGATE DISPLACEMENT (DROP) WHEN NOT SUPPORTED BY THE CABLES IS SMALLER AND THE TAILGATE COMES TO REST AT A LESS SEVERE TIP ANGLE WHEN NOT SUPPORTED BY THE CABLES; THE TAILGATE MASS IS SMALLER; AND THE SIZE, PAYLOAD, AND USAGE CHARACTERISTCIS ARE LESS DEMANDING THAN C/K MODEL VEHICLES.GM ALSO STATED THAT SONOMA AND S-10 WARRANTY CLAIM INFORMATION INDICATES A LOWER CLAIM COUNT AND A LOWER CLAIM RATE THAN RECALLED C/K MODELS.NOTWITHSTANDING THE ABOVE INFORMATION, ODI HAS RECEIVED AN ADDITIONAL 73 NON-INJURY COMPLAINTS AND 10 INJURY COMPLAINTS ON THE SUBJECT VEHICLES DURING RQ04-012 (SINCE NOVEMBER 2004 TO DATE), WHICH JUSTIFIES OPENING AN ENGINEERING ANALYSIS TO FURTHER INVESTIGATE THIS ISSUE.

The contact owns a 2002 Chevrolet S10. The contact stated that while driving at an undisclosed speed, the vehicle started shuddering and lost motive power, prompting the contact to pull to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the engine had seized, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 171,000.

NHTSA ID

11586813

Incident

Nov 23, 2023

Mileage

171,000 mi

The contact owns a 2002 Chevy S10 equipped with Tornel Classic All Season Tires. Tire Size: 205/75 R15, and DOT Number: N/A. The contact stated that while the vehicle was parked, the contact's friend noticed that the passenger's front tire had a large bubble.  The contact stated that the bubble was the size of a football.  The tire was recently purchased online from Walmart.  The dealer was not made aware of the failure.  The manufacturer was made aware of the failure. The failure mileage was approximately 1,000. VIN Unavailable.

NHTSA ID

11579483

Incident

Dec 4, 2023

Driving down highway 56mph went ro pass and the accelerate stayed wide open causing to go off road to shut off truck to be able to slow down and hopefully stop. Hit the gravel on shoulder to avoid collision with other cars spun out of control going in ditch

NHTSA ID

11578616

Incident

Mar 1, 2024

TURNED ON WINDSHIELD WIPERS AND NOTHING HAPPENED. MADE IT TO THE SIDE OF THE ROAD DURING DOWNPOUR. CHECKED FUSES AND STILL NOTHING. FAULTY SOLDERS ON WIPER CONTROL BOARD. DANGEROUS SITUATION AS VISIBILITY WAS GREATLY IMPAIRED. COULD HAVE CAUSED A LIFE THREATENING CRASH.

NHTSA ID

11377215

Incident

Nov 17, 2020

Mileage

1,065,000 mi

CHUCK HUTTON CHEVROLET SERVICE -CHARGED 05CVZ BRAKES/ 88911428 STEER/SUP PARTS $219.24 LABOR $366.66/F JOINT KIT/STEERING IDLER ARM 88911297 PART: $97.99 LABOR: $366.66/ 19297307 F-(S)ARM PARTS: $42.89 LABOR: $331.30 ON SEPT 15, 2020, SERVICE CONSULTANT ADVISED CUSTOMER THAT IT WOULD TAKE 7 DAYS FOR HER PARTS TO ARRIVE AT CHUCK HUTTON PARTS DEPARTMENT. CUSTOMER CALLED ON SEPT 24, 2020. SERVICE CONSULTANT ADVISED, SHE WAS STILL WAITING ON THE DELIVERY OF THE PARTS. CUSTOMER SPOKE WITH SERVICE CONSULTANT ON OCTOBER 1, 2020. CUSTOMER WAS ADVISED AGAIN BY SERVICE CONSULTANT THAT SHE IS STILL WAITING ON THE PARTS. HUNG UP PHONE AND CALLED CUSTOMER BACK WITHIN 5 MINUTES, AND SAID HER PARTS WAS HERE, HER VEHICLE WILL BE READY BY 4:30PM THE 1ST. I KNEW THAT WAS IMPOSSIBLE. SO, I WENT IN ON OCTOBER 2, 2020 BETWEEN 4:30PM-5:00PM. I PAID MY TICKET PRICE OF $1,912.81 WITH A CREDIT CARD. TWENTY MINUTES LATER, I WAS TOLD MY VEHICLE WOULDN'T START. MY VEHICLE IS STILL THERE. MY CREDIT CARD WAS BILLED THE TICKET PRICE. THIS IS A VERY BAD CUSTOMER EXPERIENCE WITH CHUCK HUTTON SERVICE CONSULTANT (GREEDY COMMISSION) UPON INSPECTION FOUND BALL JOINTS WORN AND COMING APART/THE STEERING IDLER ARM WAS WORN AT THE JOINTS. THE STEERING PITMAN ARM WAS WORN AT THE JOINT. INSPECTED THE STEERING SYSTEM AND ADVISED. REPLACED THE STEERING PITMAN ARM AND LUBE CHASSIS. PRICE GOUGING ON LABOR $1190.40/ INVOICE #2551188 VEHICLE ENTERED SERVICE AREA ON SEPT 15, 2020. SERVICE CONSULTANT ADVISED THE CUSTOMER, HER CAR WAS READY FOR PICK UP ON SEPT 2. WHEN CUSTOMER ARRIVED, SHE PAID FOR REPAIRS, CUSTOMER WAS ADVISED 30 MINUTES LATER, HER VEHICLE WOULD NOT START. CUSTOMER TOOK HER VEHICLE IN FOR A ROUTINE EXCHANGE COOLANT 36 PART FLUSH ,$169.95/ REPLACED RESERVOIR $100.52 LABOR: $65.48 MAINTENANCE CHECK $65.48(?)

NHTSA ID

11362727

Incident

Oct 2, 2020

WHEN MY TRUCK RAN OUT OF GAS ON THE FREEWAY, MY STEERING LOCKED UP AND BRAK S FAILED.

NHTSA ID

11163669

Incident

Nov 26, 2018

Mileage

190,000 mi

TRUCK OR VEHICLE SHUT DOWN WHILE DRIVING.

NHTSA ID

11132351

Incident

Sep 12, 2017

AIR BAG LIGHT ON AND CAN'T GET PARTS

NHTSA ID

11045292

Incident

Sep 1, 2017

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester  and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.