Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2002 Chevrolet Silverado submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 36 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 36, in the owner's own words
TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRAME WAS RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
INSTRUMENT CLUSTER WENT COMPLETELY DEAD. *TR
WAS HOOKING UP TRAILER AND STARTED TO MOVE TOUCHED THE BRAKE AND PEDAL WENT TO FLOOR. LEFT REAR BRAKE LINE RUSTED COMPLETELY INTO . ALL BRAKE LINES VERY RUSTY. BECAUSE OF RUST I HAVE REPLACED ALL 4 ROTORS,ALL 4 CALIPERS ALL 4 SHOCKS, ALWAYS PARKED IN GARAGE.THE TRUCK FRAME IS TOTAL RUST. THE RIMS HAD TO BE PAINTED BECAUSE OF RUST THE SPARE IS SOLID RUST. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. THE CONTACT STATED THAT HE TOOK THE VEHICLE FOR AN OIL CHANGE AND THE MECHANIC ADVISED THAT THE REAR FRAME WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 81,000.
A CHEVY SILVERADO TAILGATE RELEASES AT THE LATCH AND DROPS WITHOUT PROVOCATION. THE CONSEQUENCES ARE A SUDDEN LOUD NOISE AND THE DROPPED TAILGATE OPENS RELEASING CARGO ONTO ROADWAY. THIS FAILURE IS NOT PRECIPITATED BY ANY UNUSUAL ROAD SURFACE OR BUMP.*JB
2002 SILVERADO PARKING BRAKE DOES NOT HOLD, REAR AXLE SEALS WERE LEAKING. *TS ***NO ANSWER REQUIRED*** THE CONSUMER RECEIVED A RECALL REGARDING THE PARKING BRAKE AFTER SEVERAL ATTEMPTS OF TRYING TO GET IT REPAIRED. THE ABS LIGHT ILLUMINATED, THE DEALER REPLACED THE SPEED SENSOR. THE CD PLAYER FAILED. THE COMPLAINED ABOUT A RATTLE WHEN GOING OVER BUMPS. THE DEALER TIGHTENED THE SHOCKS. THE TAILGATE LATCH WAS REPLACED. *JB
2002 CHEVY SILVERADO BRAKES FAILED AT LOW SPEEDS. *TS WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED, HE WAS INFORMED THERE WAS A PROBLEM WITH THE ABS. THE SENSOR WAS CLEANED AND A PART WAS REPLACED. THE CONSUMER THEN RECEIVED A RECALL NOTICE IN OCTOBER 2005 REGARDING THE ABS. THE RECALL LETTER STATED THE CONSUMER COULD APPLY FOR REIMBURSEMENT. THE TAILGATE RUSTED AND BROKE. THE STEERING RELAY AND RIGHT FRONT IDLER ARM WERE REPLACED. THE WINDOW REGULATOR WAS REPLACED. THE WHEEL CENTER CAP FELL OFF. *JB
I AM THE ORIGINAL OWNER OF A 2002 CHEVY SILVERADO. THIS PAST JULY I LOWERED THE SPARE TIRE FOR THE FIRST TIME TO CLEAN OFF MUD AND DISCOVERED THAT THERE WERE FOUR LOCATIONS ON THE SIDE WALL OF TIRE THAT WERE WORN AWAY. THIS WAS CAUSED BY THE BED OF THE TRUCK. THE TIRE WAS SECURE AND HAD THE PROPER TIRE INFLATION. I CHECK THE PRESSURE ABOUT 4-5 TIMES A YEAR WHILE IT IS STILL SECURED UNDER THE TRUCK. I CONTACTED GM AND WAS TOLD TO BRING THE TIRE TO MY LOCAL DEALER. SERVICE MANAGER SAW THE TIRE AND STATED HE SEES THIS ALL THE TIME AND BELIEVES IT IS A DESIGN FLAW ESPECIALLY IN THE S-10 PICK UPS. HE ADVISED ME NOT TO USE THE TIRE. IT IS TO DANGEROUS. I PURCHASED A NEW TIRE TO REPLACE THE SPARE AND NOW IN THE PROCESS OF TRYING TO GET GM TO REPAY THAT COST. THEY HAVE DENIED ALL REQUESTS SO FAR STATING I DID NOT ROTATE TIRES PROPERLY. IN THE SERVICE BOOK THERE ARE 2 WAYS TO ROTATE TIRES ONE INCLUDES THE SPARE AND THE OTHER DOES NOT. I DID THE ONE THAT SHOWED THE FOUR TIRE ROTATION NOT FIVE BECAUSE THE SPARE IS A STEEL RIM NOT ALUMINUM LIKE THE OTHER FOUR DRIVE WHEELS. I AM LUCKY THAT I REMOVED THE SPARE DURING DAYLIGHT HOURS JUST FOR CLEANING AND NOT AT NIGHT WHEN I HAD TOO. THE DAMAGED SIDEWALL OF TIRE IS ON THE INSIDE ONCE ON THE TRUCK AND I WOULD NEVER HAD SEEN THE DAMAGE HAD IT BEEN AT NIGHT. I ALSO PULL A CAMPER WITH THIS VEHICLE AND THE RESULTS OF HAVING THE SIDE WALL BLOW OUT AT HIGHWAY SPEEDS PULLING A CAMPER SCARED ME. AS I MENTIONED EARLIER, I HAVE REPLACED THE SPARE WITH NEW TIRE. BUT WHAT WILL KEEP THE DAMAGE FROM OCCURRING AGAIN ? I GUESS I WILL HAVE TO KEEP MOVING THE SPARE TIRE. GM SHOULD REDESIGN THE TIRE HOLDER OR PROVIDE SOME TYPE OF CUSHION BETWEEN TIRE AND BED OF TRUCK. I AM SURE THAT HAD I HAD A FLAT TIRE AND USED THE SPARE EARLIER IN THE TRUCKS LIFE THIS WOULD NOT HAVE HAPPENED. I HAVE THE TIRE AND CAN PROVIDE PICTURES UPON REQUEST. PLEASE FEEL FREE TO CONTACT ME AT ANYTIME. *JB
I RECEIVED TWO NEW TAILGATE CABLE SUPPORTS FROM A DEALER IN ARCADIA, FLORIDA THIS PAST WINTER. I INSTALLED THEM MYSELF ON MY 2002 CHEVY C2500 HD CREW CAB PICKUP. I HAVE REASON TO BELIEVE THE NEW CABLES ARE NOT MADE FROM STAINLESS STEEL AS THEY ARE SUPPOSED TO BE. THIS IS BECAUSE A MAGNET WILL STICK TO THE CABLES, JUST LIKE TO OLD ONES. THE DEALER REALLY HAD NO ANSWER OTHER THAN THE NEW CABLES WERE THE ONES THEY WERE INSTALLING ON EVERYONE'S VEHICLE THAT RESPONDED TO THE RECALL. I KNOW THAT 203 TYPE STAINLESS STEEL HAS A SMALL AMOUNT OF CARBON AND WILL ATTRACT A MAGNET SLIGHTLY, BUT I STILL BELIEVE THE "NEW" CABLES ARE THE SAME AS THE OLD ONES. THANK YOU, GENE FAULCONER. *JB
THE COLOR ON MY DASHBOARD IS PEELING OFF. I TOOK IT TO MY LOCAL CHEVROLET DEALER, AND THEY INFORMED THAT THIS WAS NOTHING THEY COULD HELP ME WITH AND DID NOT KNOW WHY IT WAS HAPPENING. I OWN A 2002 CHEVYROLET TRUCK SILVERADO. *AK
THE CONSUMER EXPERIENCE PROBLEMS WITH REIMBURSEMENT CLAIM FORM FOR TAILGATE SUPPORT CABLE RECALL. *BF THE CONSUMER HAS SENT IN ALL THE NECESSARY PAPERWORK, HOWEVER HE HAS NOT RECEIVED ANY SETTLEMENT. *SC *JB
COMPLAINT RECEIVED VIA E-MAIL. "WE HAVE A TRUCK WHICH WE BROUGHT BRAND NEW AND HAVE HAD IT BACK TO THE DEALER FOR VIBRATION EVER SINCE WE BOUGHT IT." THEY HAVE DONE NOTHING, BUT BALANCE AT THE TIRE. WE HAVE HAD BRAND NEW GOODYEAR TIRES PUT ON THE TRUCK, MOUNTED, BALANCED, ETC,. AND IT CONTINUED TO VIBRATE. THEY SAID THERE WAS NOTHING WRONG WITH IT, YET IT CONTINUED TO VIBRATE BETWEEN 40-50 MPH. WE RECENTLY FOUND A SERVICE BULLETIN ON THE TRUCK #3009. *AK THE PASSENGER DOOR LOCK WAS FALLING OFF, THE PASSENGER SIDE REAR DOOR WAS HARD TO SHUT AND THE DRIVER DOOR LOCK POPPED OUT. *SC
RECALL 04V129000 CONCERNING TAILGATE SUPPORT CABLE. WHILE STEPPING OFF THE TAILGATE IT SUDDENLY DROPPED. CONSUMER SUSTAINED MINOR INJURIES. VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE CABLES WITH SOME TEMPORARY SUPPORT CABLES UNTIL THEY LEARNED MORE ABOUT THIS RECALL. CONSUMER CALLED CHEVROLET CUSTOMER SERVICE, AND REPRESENTATIVE INFORMED THE CONSUMER THAT THIS VEHICLE DID NOT SHOW ANY RECALL.*AK THE CONSUMER PLACED 9 CONCRETE BLOCKS ON THE TAILGATE AND PRECEDED TO STEP OFF WHEN IT COLLAPSED. CONSUMER NOTICED THAT ONE OF THE CABLES THAT SUPPORT THE TAILGATE SNAPPED. TC
04 V 129 000/TAILGATE SUPPORT CABLE: THE DEALER REPLACED THE SUPPORT CABLE THAT WAS NOT STAINLESS STEEL AS MENTIONED IN THE RECALL NOTICE. *JB
04 V 129 000/TAILGATE SUPPORT CABLE: THE DEALER REPLACED THE SUPPORT CABLE THAT WAS NOT STAINLESS STEEL AS MENTIONED IN THE RECALL NOTICE. *JB
2002 CHEVROLET 2500HD PICK-UP TRUCK CARGO BOX TAILGATE SUPPORT CABLES FAILED WITHOUT WARNING; NEAR-MISS PERSONAL INJURY. *AK
WAS PASSENGER IN 2002 CHEVROLET TRUCK LOW MILEAGE NEW PURCHASE FOR YOUNG OWNER, MYSELF AND TWO YOUTHS ON TAILGATE 12 MILES AN HOUR ON COUNTRY ROAD BOTH CABLES BROKE AT THE SAME TIME IN THE SAME SPOT TAILGATE DROPPED, RESULTED IN HEAD TRAUMA AND CONTINUING MEDICAL TREATMENTS. *AK
WHILE DRIVING CONSUMER HEARD A LOUD NOISE. CONSUMER PULLED THE VEHICLE OVER AND NOTICED THAT TAILGATE BROKE AND DROPPED ONTO THE BUMPER. *AK
BRACKETTS THAT HOLD TAILGATE BROKE AT THE SAME SPOT ON BOTH SIDES AT THE SAME TIME CAUSING TAILGATE TO FALL AGAINST BUMPER. *AK
ON SUNDAY, MARCH 14 MY FRIEND WAS HUNTING WITH A GROUP OF FRIENDS ON A RANCH IN TENNESSEE. MY FRIEND SHOT HIS FIRST RAM AND THEN HE AND THE GUYS LOADED IT IN THE BACK OF THE TRUCK. GUYS LOADED INTO THE CAB AND THE BED OF THE TRUCK. MY FRIEND AND ANOTHER MAN SAT ON THE OPEN TAILGATE. THEY WERE JUST GOING TO RIDE DOWN THE TWO TRACK A BIT BACK TO THE LODGE. THEY WERE GOING APPROXIMATELY 10MPH. THE TAILGATE BROKE. ONE MAN WAS THROWN FROM THE TRUCK WITH MINOR INJURIES. MY FRIEND WAS THROWN DOWN AND HIT HIS HEAD ON THE TAILGATE. HE DIED MONDAY, MARCH 15 OF HEAD INJURIES. HE WAS RIDING IN A '02 CHEVY SILVERADO. CHEVY RECALLED THIS TRUCK FOR THIS PROBLEM ON MONDAY, MARCH 15. I BELIEVE YOU HAVE YOUR FIRST FATALITY RELATED TO THIS PROBLEM. WHAT DO WE DO NOW?*AK
WHILE DRIVING A LOUD NOISE WAS HEARD. CONSUMER PULLED THE VEHICLE OVER, AND NOTICED THAT TAILGATE BROKE, AND DROPPED ONTO BUMPER. *AK
ONE OF THE TWO SUPPORT CABLES WHICH HOLD THE TAILGATE IN PLACE WHEN IT IS OPEN HAS BROKEN IN THE MIDDLE AND APPEARS TO BE BADLY CORRODED. *JB
TAILGATE STRAP BROKE. TAILGATE WOULD NOT LATCH. *JB
WHILE DRIVING DOWN THE ROAD, THE TAILGATE, WHILE LATCHED, FELL OFF THE TRUCK.*AK
WHILE DRIVING TAILGATE SUPPORT CABLES BROKE, CAUSING THE TAILGATE TO DETACH FROM THE VEHICLE. DEALER STATED THE PROBLEM COULD NOT BE SOLVED BECAUSE OF THE MILEAGE ON THE VEHICLE. CONSUMER HAS TIED TAILGATE TO THE VEHICLE WITH CORD. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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