2002 Chevrolet Silverado Steering Problems

TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. THE CONTACT STATED AT ANY SPEED THE STEERING WHEEL MADE A LOUD POPPING, VIBRATION AND CLICKING NOISE WHILE DRIVING THE VEHICLE. THE FAILURE OCCURRED WHILE DRIVING IN REVERSE OR WHEN THE CONTACT MADE A LEFT OR RIGHT TURN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE INTERMEDIATE SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS GOING TO BE REPAIRED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97000.

NHTSA ID

10577131

Incident

Jan 4, 2014

Mileage

97,000 mi

UPPER STEERING COLUMN INTERMEDIATE SHAFT CLUNKING NOISE WHEN TURNING OR ON BUMPY ROAD, HAVE TO REPLACE THIS PART AT MY COST. GM KNOWS ABOUT THIS COMMON DEFECT BUT THERE IS NO RECALL ON THIS PART EVEN THOUGH THEY MANUFACTURED 2 REPLACEMENT SHAFTS TO FIX THIS PROBLEM. I DON'T KNOW WHY THERE IS NO RECALL. SEEMS A STEERING ISSUE IS IMPORTANT. *TR

NHTSA ID

10360205

Incident

Oct 12, 2010

Mileage

67,000 mi

VEHICLE BEGAN MAKING A CLUNKING NOISE THAT COULD BE FELT WITHIN THE STEERING WHEEL AND STEERING COLUMN. EVENTUALLY BECAME A RATTLE SO BAD THAT IT WAS TAKEN TO A MECHANIC WHO INFORMED US THAT THERE WAS A TECHNICAL BULLETIN ISSUED ON THIS PROBLEM. #00-02-35-003C. VEHICLE WAS TAKEN TO LOCAL GM DEALERSHIP FOR REPAIRS. IT WAS STATED ON THE N/C INVOICE THAT THE SOLUTION WAS 'REPACK STEERING SHAFT WITH GREASE KIT' PART #26098419, VEHICLE HAD 6,941 MILES ON THE ODOMETER. VEHICLE WAS FINE FOR SOME TIME, BUT BEGAN TO EXPERIENCE THE SAME ISSUE AGAIN. LOCAL DEALERSHIP WAS CALLED AND WE WERE INFORMED THAT THERE WAS NOTHING ELSE THAT COULD BE DONE. VEHICLE NOW HAS JUST OVER 20,000 MILES AND IS STILL MAKING THIS NOISE AND THE FEELING IN THE STEERING COLUMN IS VERY BAD. FEELS AS IF SOMETHING IS GOING TO FALL APART AT ANY MOMENT. WE HAVE RECEIVED NO FURTHER INFORMATION REGARDING THIS SITUATION AND WILL NOW TRY TO CONTACT GM TO FIND OUT IF A SOLUTION TO THIS ISSUE HAS BEEN FOUND. IT ACTUALLY FEELS 'DANGEROUS', LIKE THE STEERING IS NOT 'SURE' AND VERY LOOSE AND SLOPPY. WE HAD A FRONT END ALIGNMENT PERFORMED JUST A MONTH AGO BUT THAT DID NOT IMPROVE THIS ISSUE. OBVIOUSLY IT IS THE STEERING SHAFT PROBLEM AGAIN. I FEEL THIS SHOULD BE INVESTIGATED TO FIND OUT IF INDEED THERE IS NO SAFETY RISK. *TR

NHTSA ID

10283649

Incident

Sep 20, 2003

Mileage

6,500 mi

2002 CHEVY SILVERADO TRUCK HAS STEERING POPPING. REPAIRED ONCE UNDER WARRANTY. NOW I AM HAVING THE SAME PROBLEM. THE TRUCK ONLY HAS 36,000 MILES AND IS IN GREAT SHAPE OTHERWISE. I RESEARCHED ONLINE AND FOUND OUT THAT OTHERS WERE HAVING THE SAME PROBLEM OVER AND OVER. THIS COULD BECOME A SERIOUS PROBLEM IF THE STEERING FAILS. G.M. SHOULD RECALL THIS AND TAKE CARE OF KEEPING THEIR CUSTOMERS SAFE. *TR

NHTSA ID

10244320

Incident

Nov 1, 2002

TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO EXTENDED CAB. WHILE DRIVING BETWEEN 5-10 MPH, THE CONTACT HAS A DIFFICULT TIME MAKING RIGHT TURNS. THE MECHANIC STATED THAT THE STEERING RACK AND PINION FAILED. THE CURRENT AND FAILURE MILEAGES WERE 80,394. UPDATED 09/10/08 *BF UPDATED 09/15/08. *JB

NHTSA ID

10235272

Incident

Jul 19, 2008

Mileage

80,394 mi

TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. WHILE DRIVING VARIOUS SPEEDS, THE STEERING COLUMN MAKES A CLUNKING NOISE WHENEVER A BUMP IS STRUCK OR DRIVING OVER ROUGH TERRAIN. THE VEHICLE WAS TAKEN TO THE DEALER TWICE TO HAVE THE STEERING SHAFT SERVICED. THE CURRENT MILEAGE WAS 69,400 AND FAILURE MILEAGE WAS 65,000.

NHTSA ID

10223724

Incident

Feb 26, 2008

Mileage

65,000 mi

CONSUMER COMPLAINT CONCERNING THE 2002 SILVERADO STEERING ROD PROBLEMS. *TS *JB

NHTSA ID

10174317

Incident

Jan 1, 1901

CLUNKING NOISE COMING FROM THE STEERING COLUMN, CAN BE FELT AT ANY SPEED ESPECIALLY IN GRADUAL TURNS TO LEFT OR RIGHT. HAD PROBLEM FIXED TWICE AT DEALER EXPENSE AS A KNOWN PROBLEM. NOW HAPPENING AGAIN, AFTER HAVING RECEIVED A "REDESIGNED" STEERING SHAFT. WHAT IS THE PROBLEM? SHOULD THE STEERING SHAFT FAIL EVERY 20K MILES? WHAT IF IT COMES LOOSE, ON THE INTERSTATE, AT 70 MPH? SOMEONE SHOULD ACT TO GET THIS RESOLVED PREMONITORY! *NM

NHTSA ID

10170797

Incident

Oct 13, 2006

Mileage

25,000 mi

2002 CHEVY SILVERADO BRAKES FAILED AT LOW SPEEDS. *TS WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED, HE WAS INFORMED THERE WAS A PROBLEM WITH THE ABS. THE SENSOR WAS CLEANED AND A PART WAS REPLACED. THE CONSUMER THEN RECEIVED A RECALL NOTICE IN OCTOBER 2005 REGARDING THE ABS. THE RECALL LETTER STATED THE CONSUMER COULD APPLY FOR REIMBURSEMENT. THE TAILGATE RUSTED AND BROKE. THE STEERING RELAY AND RIGHT FRONT IDLER ARM WERE REPLACED. THE WINDOW REGULATOR WAS REPLACED. THE WHEEL CENTER CAP FELL OFF. *JB

NHTSA ID

10148616

Incident

Feb 1, 2005

DT: THE CONTACT STATES HE OWNS A 2002 CHEVROLET SILVERADO 2500 HD PICK-UP. WHILE DRIVING HE HEARD A POPPING SOUND FROM UNDERNEATH THE HOOD. THE STEERING BECAME ALMOST IMPOSSIBLE TO CONTROL, AND WHEN THE BRAKES WERE APPLIED IT WAS ALMOST IMPOSSIBLE TO STOP THE VEHICLE. UPON INSPECTION FROM A SERVICE DEALER, IT WAS DETERMINED THAT THE SHAFT IN THE POWER STEERING PUMP BROKE. THE DEALER STATED THAT THE POPPING SOUND WAS WHEN THE SHAFT BROKE. THE DEALER HAD TO REPLACE THE OLD POWER STEERING PUMP WITH A NEW AND IMPROVED POWER STEERING PUMP. THE MANUFACTURER STATED THERE WAS A RECALL FOR THE 2000 CHEVROLET SILVERADO 2500 HD PICK-UP, BUT THE RECALL DID NOT EXTEND PAST THE 2000 MODEL YEAR TRUCK.*AK

NHTSA ID

10140079

Incident

Oct 12, 2005

Mileage

61,591 mi

DT: THE STEERING IS DIFFICULT TO STEER WHEN MAKING LEFT TURNS AT LOW SPEED. TOOK TO A DEALER FOR THIS PROBLEM AND THE DEALER THOUGHT THIS TO BE A POWER STEERING PUMP FAILURE. THE PUMP WAS REPLACED AND STEERING GEARBOX AS WELL. DEALER SAID THE GEARBOX WOULD HAVE TO BE REPLACED TO CORRECT THIS FAILURE. NO PROBLEMS SINCE THE REPAIR. *NM THE STEERING GEAR BOX HAD BEEN REPAIR BEFORE PER A SERVICE BULLETIN. *NM

NHTSA ID

10128315

Incident

Jul 4, 2005

Mileage

29,308 mi

OWNER - 02 CHEV SILVERADO PICKUP - VIN [XXX]. RECENTLY, I BEGIN TO DETECT A CLUNKING NOISE COMING FROM THE STEERING COLUMN. AT TIMES, YOU COULD ACTUAL FEEL THIS THROUGH THE STEERING WHEEL. I CHECKED SEVERAL ON LINE CONSUMER SITES AND DISCOVERED THIS IS A DOCUMENTED PROBLEM W/ SEVERAL TYPES OF GM VEHICLES. WHEN I CONTACTED SEVERAL GM DEALERSHIPS, I WAS INFORMED THEY WERE AWARE OF THIS COMPLAINT. WHEN I QUESTIONED THE DEALERSHIPS FURTHER, THEY INFORMED GM HAD ISSUED SERVICE BULLETINS ON THIS ISSUE AND HAD ALSO REVISED THE INTERMEDIATE STEERING SHAFTS DESIGN AND REPLACEMENT SHAFTS ARE ON BACK ORDER. WHEN I CONTACTED GM,THEY CONTEND, THIS IS NOT A SAFETY ISSUE, BUT READILY ADMITTED THE ORIGINAL DESIGN HAS PROBLEM. GM ALSO CONTENDS IT IS NOT UNSAFE, NOR ARE THE SHAFTS UNDER RECALL CONSIDERATION. I QUESTION GMS VIEWS ON THIS ISSUE. ARE THESE STEERING SHAFTS BEING TESTED OR REVIEWED FOR POSSIBLE SAFETY DEFECTS? THE NOISE IN MY VEHICLE BECAME SO UNNERVING, I DECIDED TO HAVE THE SHAFT REPLACED, RATHER THEN CHANCE A FAILURE WHILE OPERATING THE VEHICLE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

10118596

Incident

Apr 20, 2005

Mileage

24,817 mi

WHILE MAKING A LEFT TURN STEERING COLUMN FAILED TO TURN PROPERLY. DRIVER TURNED THE STEERING WHEEL AND IT WAS HARD TO TURN. ALSO, DRIVER COMPLAINED ABOUT A BRAKE PROBLEM. WHEN BRAKES WERE APPLIED THE PEDAL WENT TO THE FLOOR. DRIVER TOOK THE VEHICLE TO DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK......ALSO, STEERING HARD TO TURN WHEN APPLYING BRAKES. *AK

NHTSA ID

10117391

Incident

Apr 4, 2005

Mileage

27,000 mi

INTERMEDIATE STEERING SHAFT CLUNKING NOISE. *AK

NHTSA ID

10113980

Incident

Mar 8, 2005

THERE HAS BEEN A REPEATED CLANKING NOISE FROM THE FRONT OF THE TRUCK WHEN MAKING SHARP TURNS AT SLOW SPEEDS. DEALER R&R SHAFT AND LUBED SPLINES PER BULLETIN 00-02-35-003A. NOISE CAME BACK AFTER A YEAR SO DEALER SAID IT WAS A BAD STEERING SHAFT AND LOOSE AT SPLINES. THEY REPLACED THE STEERING SHAFT A WEEK AGO AND THE NOISE HAS GONE AWAY AT THIS POINT. *JB

NHTSA ID

10110439

Incident

Oct 31, 2004

Mileage

20,000 mi

CLUNK TYPE FEELING IN STEERING WHEEL ON TURNS AND WHEN HITTING BUMPS. ENGINE KNOCK ON COLD START. *BF ENGINE WAS NOISY WHEN STARTED AFTER HAVING SAT OVER NIGHT *TC *JB

NHTSA ID

10106897

Incident

Oct 27, 2003

TRUCK PULLS,TOWARD THE RIGHT WHEN STEERING WHEEL IS CENTERED , DEALER HAS HAD THIS TRUCK NUMEROUS TIMES AND SAYS THIS IS NORMAL.THIS IS A SAFETY ITEM YOU HAVE TO RECORRECT STEERING ALL THE TIME, NO WEAR TO TIRES ,STEERING BOX AND SHAFTS HAS BEEN REPLACED. *NM

NHTSA ID

10095653

Incident

Jan 19, 2004

2002 SILVERADO, STEERING NOISE WHEN GOING AROUND A CURVE. CAN ALSO FEEL IT IN THE STEERING WHEEL.IT IS LIKE A "CLUNKING NOISE" STEERING FEELS SLOPPY.*AK

NHTSA ID

10091243

Incident

Oct 30, 2003

A VERY NOTICEABLE CLUNK IN THE FRONT END WHEN TURNING RIGHT OR LEFT. CAN BE FELT THROUGH THE STEERING WHEEL AND ON THE FLOOR. THIS PROBLEM HAS EXSISTED FOR OVER 15,000 MILES. DEALER PUT AN EXTRA HEAVY GREASE IN STEERING SHAFT. ONLY LASTED FOR ABOUT 2,000 MILES. SEVERAL MORE GREASE ATTEMPTS. NO IMPROVEMENT. AT 35,900 MILES NEW FRONT SHOCKS. PROBLEM IS STILL PRESENT. I AM CONCERNED AS TO WHAT MAY COME NEXT. LOSS OF STEERING? TRUCK IS NOW OUT OF WARRANTY AND I AM APPARENTLY ON MY OWN.*AK

NHTSA ID

10090735

Incident

Aug 12, 2003

CONSUMER COMPLAINED ABOUT STEERING COLUMN PROBLEM. CONSUMER TOOK VEHICLE TO CHEVROLET DEALERSHIP, AND WAS TOLD THAT THIS PROBLEM WAS NOT A SAFETY ISSUE. MANUFACTURER INSISTED THAT CONSUMER HAD TO REPAIR THE PROBLEM AND SEND IN THE BILL, AND THEY MAY CONSIDER IT. MEANWHILE, THE PROBLEM RECURRED, AND NOTHING WAS BEING DONE ABOUT IT.*AK THE FRONT END AND STEERING COLUMN KNOCKED AT 21000 MILES. THE DEALER FILLED THE COLUMN WITH GREASE WHICH CORRECTED THE PROBLEM UNTIL THE VEHICLE WAS OUT OF WARRANTY. THE CONSUMER INDICATED THAT IT SOUNDED LIKE THE FRONT END WAS FALLING APART. THE DEALER INDICATED THAT A NEW JOINT FOR THE STEERING COLUMN IS NECESSARY. *NM

NHTSA ID

10084005

Incident

Jun 16, 2004

Mileage

21,000 mi

INTERMEDIATE STEERING SHAFT ON MY 2002 CHEVY SILVERADO 2500HD RATTLES AND STEERING WHEEL SHAKES. UNDER WARRANTY THIS PROBLEM WAS FIXED AND HAS NOW SURFACED AGAIN. SEEMS TO ME TO BE A DEFECTIVE DESIGN AND SHOULD BE RECALLED TO BE FIXED. *JB

NHTSA ID

10082462

Incident

Jul 20, 2004

Mileage

38,000 mi

TRUCK HAD LESS THEN 25,000 MILES WHEN I NOTICED A 'LOOSE FEELING' IN THE STEERING WHEN MAKING TURNS AND A DISCERNIBLE BUMPING. I FOUND THAT THERE IS A TSB ON IT(CHEVY TSB 00-02-35-003A) AND HAD IT FIXED UNDER WARRANTY- BUT FROM DOING RESEARCH I'VE FOUND THAT THIS FIX IS A 'BAND-AID' AND THEY REALLY SHOULD REPLACE THE INTERMEDIATE STEERING SHAFT WITH AN IMPROVED MODEL. CONCERN: VERY DISTRACTING AND CONCERNED THAT IT MIGHT MAKE ME IGNORE A MORE SERIOUS PROBLEM- SUCH AS 'LOOSE LUG NUTS' OR SOMETHING ELSE IN THE FUTURE (THINKING IT IS JUST THE SAME PROBLEM RECURRING WHEN IT IS REALLY A MORE SERIOUS PROBLEM). *JB

NHTSA ID

10062709

Incident

Mar 6, 2004

Mileage

25,000 mi

LOUD CLUNKING NOISE UNDER THE HOOD AND VIBRATION COMING UP THE STEERING COLOUM. TRAILER RUNNING LIGHTS KEEPS BLOWING FUSES. CLUNKING ON STOP OR OR WHEN ACCELERATING

NHTSA ID

10062465

Incident

Apr 18, 2002

Mileage

586 mi

THE CONSUMER HEARD A NOISE IN THE STEERING. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY GREASED THE INTERMEDIATE STEERING SHAFT, BUT THE REMEDY ONLY LASTED 5000 MILES. PLEASE DESCRIBE FURTHER. *JB THE THUMP NOISE WAS HEARD INSIDE THE CAB AND FELT IN THE STEERING WHEEL AND THE DASH. THE VEHICLE HAD BEEN IN REPAIR FOUR TIMES AND THE CHANGED THE STEERING BOX ON THE 3RD VISIT. THE NEW BOX STARTED EXPERIENCING THE SAME PROBLEM. ON THE FOURTH REPAIR THE STEERING BOX WAS GREASED. WHEN THE VEHICLE EXPERIENCED THE PROBLEM IT WORSENED QUICKLY AND FELT LIKE THE WHEEL WERE LOOSE. THE STEERING WOULD CRUNCH IN THE CONSUMER'S HAND AND FELT LOOSE. THE DEALER ONLY MADE TEMPORARY REPAIRS. *SC

NHTSA ID

10055931

Incident

Nov 27, 2002

Mileage

9,675 mi

THERE WAS A KNOCKING NOISE IN THE STEERING SHAFT. DEALERSHIP REPLACED THE BEARINGS, BUT THE NOISE RECURRED. THEN, DEALERSHIP REPLACED THE SHAFT. *AK *MR

NHTSA ID

10053365

Mileage

25,000 mi