RoadVitals

1999 Chrysler Town And Country Steering Problems

Owner-reported complaints naming the steering system, filed with NHTSA

Data refreshed

Steering reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
25
Latest May 27, 2014
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
7%
of 362 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
4

What this page shows

Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 1999 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 25 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming steering

Shown in the owner’s own words, exactly as filed

EngineSteering
Filed May 27, 2014

DRIVING VAN IN THE RAIN, NOTICED THE STEERING BECAME EXTREMELY DIFFICULT. I ALSO NOTICED THAT THE LIGHTS AD POWER STARTED TO DIM. IN THAT CASE, I PULLED OVER TO SEE WHAT THE ISSUE WAS. I NOTICED THAT THE SERPENTINE BELT HAD COME OFF THE PULLEYS. I HAVE HAD OTHER MINI-VANS ESPECIALLY DODGES AND HAVE NOTICED THEY ALL SEEM TO DO THE SAME THING WHEN IT COMES TO RAIN, SNOW, ICE. YOU WOULD THINK THEY WOULD RESOLVE THIS ISSUE AS IT IS A SAFETY ISSUE. I'VE LEARNED FROM MY PREVIOUS DODGE CARAVANS HOW TO PUT THE SERPENTINE BELT BACK ON, BUT IT REALLY IS A SAFETY ISSUE AS THIS COULD LEAVE YOU STRANDED AND VERY COSTLY (MONEY AND TIME WISE) IF YOU DON'T KNOW HOW TO PUT IT BACK ON. AS A CONSUMER, I WILL NOT BE PURCHASING ANOTHER DODGE OR CHRYSLER MINIVAN AGAIN DUE TO THIS ISSUE! *TR

NHTSA ID
10594450
Incident
May 26, 2014
Mileage
170,000 mi
Steering
Filed Jul 24, 2013

TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING IN RAINY WEATHER AT APPROXIMATELY 55 MPH WHEN SHE TRAVELED OVER A PUDDLE OF WATER AND THE STEERING WHEEL SEIZED. THE BATTERY WARNING LIGHT AND THE KEY ICON ILLUMINATED. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN AND THE CONTACT MOVED TO THE SIDE OF THE ROAD WHERE THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

NHTSA ID
10531672
Incident
Jul 20, 2013
Mileage
99,000 mi
ElectricalEngineSteering
Filed Jul 30, 2012

THIS IS THE 2ND INCIDENT FOR THE SAME PROBLEM. FIRST COMPLAINT #10468365. I WAS STOPPED AT AN INTERSECTION. I CROSSED THE STREET AND MY TIRES SPLASHED WATER THAT WAS RUNNING DOWN THE STREET GUTTER. THE WATER WAS 2-4" DEEP. I ONCE AGAIN IMMEDIATELY LOST STEERING AND THE ENGINE BEGAN TO OVERHEAT. I WAS ABLE TO MUSCLE THE STEERING WHEEL ENOUGH TO PULL IT OFF TO THE SIDE OF THE ROAD. I LOOKED UNDER THE HOOD AND FOUND THE BELT HAD SLIPPED OFF AGAIN. I HAD TO HAVE IT TOWED TO THE GARAGE. THE MECHANIC CHECKED OUT THE BELT AND THE TENSIONER AND SAID THEY WERE OK, AND THEY REINSTALLED THE BELT. THE FIRST TIME THIS HAPPENED I WAS TURNING A CORNER, AND THE VAN WENT INTO THE OPPOSITE LANE. I GUESS I CAN BE THANKFUL FOR THE DRAUGHT THESE PAST FEW MONTHS. THIS IS A SERIOUS PROBLEM. IT MAKES ME AFRAID OF DRIVING WHEN IT IS RAINING OR WITH ANY WATER ON THE ROAD. I CAN'T IMAGINE WHAT WOULD HAPPEN ON THE INTERSTATE AT 70MPH, PASSING SOMEONE, OR TAKING A CURVE IN THE ROAD. I CONTACTED THE CHRYSLER DEALERSHIP. A BULLETIN #07-0299 WAS ISSUED IN 7.14.99. THE DEALERSHIP SAID I WOULD HAVE TO PURCHASE ANY FIXES AS IT WASN'T A RECALLED PROBLEM. THE DEALERSHIP TOLD MY MECHANIC THEY OFFERED A $400 KIT TO FIX THE PROBLEM, OR I COULD PURCHASE A "SNOW" SHIELD AND HAVE IT INSTALLED. WHY WOULD I NEED A "SNOW" SHIELD IN LOUISIANA? *TR

NHTSA ID
10468370
Incident
Jul 28, 2012
Mileage
113,737 mi
EngineSteering
Filed Jan 20, 2012

I OWN A 1999 CHRYSLER TOWN & COUNTRY VAN. MAJOR PROBLEM IS SERPENTINE BELT COMING OFF AND CAUSING A LOSS OF STEERING. EVERY TIME IT RAINS MY SERPENTINE BELT COMES OFF WHICH CAUSES EXTREMELY HARD STEERING. I HAVE REPLACED TENSIONERS TWICE IN THE AND BELT 4 TIMES. THANK GOD I WAS NOT ON THE FREE WAY OR A STREET WITH ALOT OF TRAFFIC OR THIS COULD KILL ME OR AN OTHER PERSON. I HAVE LOOKED ON THE INTERNET AND THIS HAS HAPPENED TO 100S OF PEOPLE. ON THE INTERNET IT STATE THAT THE FACTORY RECOMMENDED REPAIR ( THE REPLACEMENT OF THE IDLER PULLEY AND THE PULLEYS RETAINING BRACKET.) IN THE TSB I READ, CHRYSLER'S ENGINEERS HAVE DECIDED THAT ON SOME MODELS THE IDLER PULLEY IS MISALIGNED BY .08 INCHES. CHRYSLER SHOULD RECALL THIS AND FIX THERE PROBLEM BEFORE SOMEONE GETS KILLED. GET INVOLVED AND MAKE CHRYSLER FIX THIS PROBLEM. *TR

NHTSA ID
10444714
Incident
Jan 20, 2012
SteeringSuspension
Filed Nov 11, 2011
Crash reported4 injuries reported

STRUT TOWER CORRODED AND SPRING AND STRUT POPPED THRU AND CAUSED LOSS OF CONTROL. *TR

NHTSA ID
10435246
Incident
Oct 28, 2011
Mileage
158,000 mi
Steering
Filed Sep 22, 2010

I DROVE THROUGH A PUDDLE TODAY TRAVELING AT ABOUT 30 MPH WHEN I LOST MY STEERING. LUCKILY I WAS BOUT .5 MILES FROM HOME. BY THE TIME I GOT WITHIN .25 MILES MY TEMPERATURE WARNING LIGHT HAD COME ON. WHEN I GOT TO MY DRIVEWAY I NOTICED THAT THE SERPENTINE BELT WAS DRAGGING. THIS SAME THING HAPPENED TO MY DAUGHTER ABOUT 5 WEEKS AGO. MY VEHICLE IS A 1999 CHRYSLER TOWN & COUNTRY AND I UNDERSTAND THIS IS A HABITUAL PROBLEM. MY SERVICE PERSON REPAIRED THE VEHICLE. HE SAID I WAS LUCKY IT HAPPENED ON A RESIDENTIAL STREET AND NOT ON A HIGHWAY. *TR

NHTSA ID
10357058
Incident
Sep 22, 2010
Mileage
109,350 mi
Steering
Filed Oct 11, 2007

EVERY TIME IT RAINS MY SERPENTINE BELT COMES OFF WHICH CAUSES EXTREMELY HARD STEERING. MECHANICS SAY IT IS A CHRYSLER TENSIONER PROBLEM AND COMMON. I HAVE REPLACED TENSIONERS TWICE IN THE LAST 2 YEARS AND MANY (10=) BELT CHANGES TO PUT BELT BACK ON. FORTUNATELY I HAVE BEEN DRIVING SLOW AT THE TIMES (5-6 TIMES IN THE LAST 6 MONTHS) THIS HAS OCCURRED. JUST A MATTER OF TIME BEFORE A FATALITY OCCURS DUE TO THIS RECURRENT PROBLEM. TIME FOR SOMEONE WITH CLOUT TO GET INVOLVED AND MAKE CHRYSLER FIX THIS PROBLEM. *JB

NHTSA ID
10205447
Incident
Oct 2, 2007
Steering
Filed Oct 12, 2006

LTR FM (CT) CONCERNED ABOUT THE SAFETY OF HIS DAUGHTERS DEFECTIVE 1999 CHRYSLER TOWN AND COUNTRY, THE TIE ROD FELL OFF. *TS THE CONSUMER STATED MOST AUTOMOBILE MANUFACTURERS HAVE ELIMINATED THE GREASE FITTINGS THAT MOST TIE ROD ENDS USE. APPARENTLY, THERE WAS A CRACK IN THE RUBBER GROMMET THAT ENCLOSED THE BALL AND ROAD SURFACE WATER LEAKED IN AND CORRODED THE BALL AND ENCLOSURE. AFTER THE BALL AND SOCKET HAD EXPERIENCED SUFFICIENT REDUCTION, IT FINALLY SLIPPED OUT OF THE ENCLOSURE AND DROPPED TO THE GROUND. *JB

NHTSA ID
10171194
Incident
Apr 20, 2005
Steering
Filed Nov 15, 2005
Crash reported

CONSUMER 1999 TOWN & COUNTRY MINIVAN STEERING INTERLOCK DID WORK. VEHICLE ROLLED DOWN THE DRIVEWAY NEARLY CRUSHING PASSENGER. *TS *** NO ANSWER REQUIRED*** THE CONSUMER'S ONE YEAR OLD SON WAS ABLE TO MOVE THE GEAR SHIFT OUT OF PARK ALTHOUGH THE CONSUMER HAD THE KEY IN HIS POCKET. THE VEHICLE ROLLED DOWN THE CONSUMER'S DRIVEWAY BEFORE STRIKING A TREE. AN INVESTIGATOR CAME TO THE CONSUMER'S HOME TO INSPECT THE VEHICLE. THE INVESTIGATOR TOOK THE VEHICLE TO THE DEALER WHO DETERMINED THAT THE STEERING INTERLOCK WAS NOT FUNCTIONING. THE MANUFACTURER DENIED ANY RESPONSIBILITY BECAUSE THE CONSUMER HAD NOT USED THE PARKING BRAKE. THE MANUFACTURER THEN CLOSED THE FILE BECAUSE THE VAN HAD 3 OUTSTANDING RECALLS. THE CONSUMER HAS NOT MOVED SINCE PURCHASING THE VEHICLE. *NM

NHTSA ID
10144262
Incident
Jan 1, 1901
AirbagsSteering
Filed Sep 2, 2005

1999 CHRYSLER TOWN & COUNTRY EXPERIENCED MECHANICAL FAILURE.***NO ANSWER REQUIRED***. *MR THE SPRING WHICH HELD THE LATCH FOR THE TILT STEERING IN PLACE FAILED. THE CONSUMER HAD TO PUSH THE LATCH FORWARD TO ENGAGE IT BECAUSE THE SPRING WOULD NOT INTO ENGAGEMENT. THE CONSUMER BELIEVED THE TILT WHEEL LATCH MAY HAVE BEEN DAMAGED OR NOT RE-ASSEMBLED CORRECTLY WHEN HE HAD THE RECALL REPAIR DONE REGARDING THE CLOCKSPRING .*JB

NHTSA ID
10136685
Incident
Jan 1, 1901
Steering
Filed Jun 13, 2005

1999 CHRYSLER TOWN AND COUNTRY RIGHT SIDE STEERING TIE ROD FAILED.*MR IT APPEARED THAT THE RUBBER SEAL MAY HAVE CRACKED OPEN AND ALLOWED WATER INTO THE AREA OF THE BALL AND CAUSED CORROSION. *JB

NHTSA ID
10134542
Incident
Apr 20, 2005
SteeringVisibility
Filed Jan 15, 2004

MAJOR PROBLEM IS SERPENTINE BELT COMING OFF AND CAUSING A LOSS OF STEERING. IT WAS NOT UNTIL THIS LAST REPAIR THAT A BRACKET WAS INSTALLED FROM A SERVICE BULLETIN DATED 7-2-99. ONLY THE FIRST REPAIR WAS PRIOR TO THIS DATE. THIS IS A MAJOR PROBLEM, FORTUNATELY FOR ME EVERY TIME THE BELT CAME OFF I WAS IN A PARKING LOT.

NHTSA ID
10070862
Incident
Sep 15, 2003
Mileage
76,072 mi
BrakesSteeringSuspension+1 more
Filed Jan 15, 2004

DEALERSHIP TRIED BUT COULD NOT REPAIR WHAREVER IS CAUSING THE CLUNKING NOISE COMING FROM UNDER THE FRONT SUSPENSION. OTHER REFERS TO SEAT HEATER BURNING A HOLE IN THE SEAT, DEALERSHIP AND MANUFACTURE REFUSE TO REPAIR.

NHTSA ID
10069880
Incident
Aug 15, 2003
ElectricalSteeringSuspension
Filed Mar 23, 2003

1999 CHRYSLER T&C WITH 80,000 MILES. TIE ROD LOOSE $200, ALTERNATOR TENSION RUSTED $200, STRUT COVERS RUSTING $900. THESE AND THE GENERAL POOR QUALITY RATING OF THIS VEHICLE HAS COST ME THOUSANDS IN TRADE-IN VALUE AND PLACED MY FAMILY IN JEOPARDY. *JB

NHTSA ID
10010907
Incident
Mar 22, 2003
Mileage
80,000 mi
Steering
Filed Dec 18, 2002

CONSUMER STATES WHILE TRAVELING IN HEAVY RAIN VEHICLE LOSS ALL POWER STEERING AND SERPENTINE BELT FALLS OFF. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. TS

NHTSA ID
10001108
Steering
Filed Aug 1, 2002

WHILE MAKING A SLOW RIGHT HAND TURN IT BECAME DIFFICULT TO STEER VEHICLE. DEALER DETERMINED POWER STEERING UNIT AND IDLER ARM HAD TO BE REPLACED.*AK *SLC

NHTSA ID
8015317
Incident
Jun 20, 2002
EnginePowertrain (other)Steering+1 more
Filed Nov 6, 2001

WITHIN A FEW MONTHS OF BUYING THIS VEHICLE BRAND NEW A LOUD NOISE DEVELOPED WHILE STEERING AT LOW SPEEDS THAT WAS LATER ASCRIBED TO A LOOSE BELT. A FEW MONTHS LATER, WHILE SPOUSE WAS DRIVING AT APPROX 45-50 MPH, THE SPEEDOMETER WENT DEAD AND THE TRANSMISSION GOT STUCK IN 2ND OR 3RD GEAR. THE VEHICLE SLOWED DOWN AND WOULD NOT GO MUCH FASTER THAN ABOUT 35 MPH. THIS WAS LATTER DETERMINED TO BE DUE TO SOME FAULTY SENSOR. JUST A FEW MONTHS AFTER THAT, WITH THE VEHICLE BARELY 2 YEARS OLD, THE BATTERY WENT DEAD FOR NO APPARENT REASON. NEW BATTERY WAS NEEDED. NOW I HAVE THIS HUMMING NOISE IN THE REAR BRAKES WITH BARELY 31K MILES ON THE VEHICLE. WHAT'S NEXT? THIS THING (SO-CALLED VEHICLE) HAS ALREADY COST US MUCH LOST TIME (TAKING IT TO THE DEALER) AND THE ASSOCIATED MONEY IN LOST WAGES!*AK

NHTSA ID
754181
Steering
Filed Aug 13, 2001

WHILE IN PARKED POSITION WITH ENGINE RUNNING, BELT TENSIONER BROKE OFF CREATING A LOUD NOISE AND FELL TO THE GROUND. *YH

NHTSA ID
894182
Incident
Aug 3, 2001
EngineSteering
Filed Apr 3, 2001

CONSUMER'S WIFE WAS DRIVING WHEN SHE RODE THROUGH A PUDDLE OF WATER, AND SERPENTINE BELT CAME OFF, CAUSING HER TO LOSE POWER STEERING, ETC.*AK THE CONSUMER LEARNT FROM THE DEALERSHIP THAT THES SERPENTINE BELT FAILURE WAS A COMMON PROBLEM. *YH

NHTSA ID
885001
Incident
Mar 28, 2001
Steering
Filed Jan 12, 2001

LUCKILY I WAS DRIVING VERY SLOW BECAUSE I HAD JUST GOT ON MY STREET,AND THEN MY STEERING WENT COMPLETELY OUT, I MANAGED TO GET OVER TO THE SIDE OF THE STREET, WHEN I GOT OUT OF THE CAR, THE PARTS OF THE CAR WERE ON THE GROUND. I WAS GOING TO GET ON THE HIGHWAY. *AK

NHTSA ID
739248
Incident
Dec 19, 2000
Body & structureBrakesInterior & seats+2 more
Filed Sep 7, 2000

THIS VAN IS VERY UNSAFE I NEED HELP

NHTSA ID
730589
Incident
Mar 27, 1999
Steering
Filed Sep 30, 1999

WHEN BACKING OUT CONSUMER NOTICED VIBRATION AND LOUD NOISES COMING FROM VEHICLE. CONSUMER CONTACTED THE DEALER, DEALER HAS LINKED THE PROBLEM TO POWER STEERING FAILURE. DEALER HAS REPLACED THE POWER STEERING PUMP ON SEVERAL OCCASIONS. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

NHTSA ID
846600
Incident
Mar 1, 1999
Steering
Filed Sep 19, 1999

POWER STEERING PUMP MADE A LOUD GROWLING NOISE; ACCOMPANIED BY DIFFICULTLY TURNING THE STEERING WHEEL. UPON CHECKING THE POWER STEERING PUMP RESEVOIR, A LARGE QUANTITY OF METAL FILINGS WAS FOUND. PUMP ASSEMBLY & RACK & PINION ACUTATOR WERE REPLACED.

NHTSA ID
711604
Incident
Aug 30, 1999
Steering
Filed Aug 31, 1999

POWER STEERING FAILED WITHOUT ANY WARNING CAUSING POTENTIALLY DANGEROUS CONDITION.

NHTSA ID
710748
Incident
Aug 31, 1999
Steering
Filed Aug 2, 1999

I HAVE A CHRYSLER TOWN AND COUNTRY LIMITED 1999 WITH 21,000 MILES. LAST WEEK WHILE PULLING FROM A PARKING LOT. I HEARD A NOISE IN THE ENGINE AND THE CAR STOPPED AND IT WAS IMPOSSIBLE FOR ME TO STEER THE WHEEL. I LOOKED IN THE ENGINE AND I FOUND THE BELT LOOSE AND THE THE BELT TENSION PULLY AND THE BOLT UNDER THE CAR. THE CAR TOWED TO THE CHRYSLER DEALER. NOW SEVERAL QUESTIONS RAISED ABOUT THIS CAR, WHICH I GOT NO ANSWER FROM THE TECHNICAL MANAGER.

NHTSA ID
709506
Incident
Jul 27, 1999

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

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Elsewhere on this vehicle

Data sources

Data on this page last refreshed .