Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 1999 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 59 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 59, in the owner's own words
AIR BAG LIGHT CONSTANTLY ON, NO HORN NO CRUISE CONTROL NO RADIO CONTROL. WENT TO DEALER FOR RECALL ON AIRBAG STEERING WHEEL CLOCK SPRING AND WAS TOLD I WOULD HAVE TO PAY FOR DIAGNOSTIC AND ALSO PAY FOR PART " IN CASE IT WAS NOT COVERED. THIS IS NOT HOW A SAFETY RECALL SHOULD BE PERFORMED TO MY UNDERSTANDING
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NO CRASH INVOLVED...NOTICED AFTER A RAINSTORM HERE ON THE COAST, THAT THERE WAS THE SOUND OF WATER ROLLING BACK AND FORTH IN THE DASH AREA WHEN I WAS DRIVING..NOT ONLY THAT, BUT THERE WAS A SIGNIFICANT(HUGE FLOOD) OF WATER COMING INTO THE PASSENGER COMPARTMENT FROM THE DASH AREA IMMEDIATELY IN FRONT OF THE PASSENGER SEAT...ENOUGH WATER THAT MY CARPETING WAS COMPLETELY SOAKED, AND RUINED. AFTER THIS HAPPENED MANY TIMES..I FINALLY FIGURED OUT WHAT IT WAS..THERE IS SOME SORT OF DRAIN HOSE TO A WATER COLLECTION RESERVOIR UNDER THE WINDSHIELD...WHICH CAN BE DISCONNECTED TO DRAIN, BUT IN THE EVENT OF DEBRIS WASHING INTO IT...WOULD CLOG UP AND OVERFLOW..RESULTING IN THE DESCRIBED CONDITION..THIS IS VERY POOR DESIGN IN MY OPINION..SOME OF FOLKS I HAVE HAD THIS TO..DID NOT HAVE A CLUE WHAT WAS GOING ON...I HAVE NOT SAID ANYTHING TO CHRYSLER ABOUT THIS...BUT THINK IT IS NOT JUST ME WHO HAS THE ISSUE..AND IT ALSO COULD BE A CONTRIBUTOR TO SOME OF THE OTHER ISSUES I HAVE READ ABOUT..PARTICULARLY THE CONDENSATION ISSUE AND THE AIRBAG ISSUE..I AM CONCERNED THAT THE ELECTRONICS WILL FAIL...PLEASE ADVISE...I AM PICKING A RANDOM DATE WHEN IT FIRST HAPPENED...ALSO..HAS OCCURRED MANY TIMES SINCE UNLESS I CLEAN THE DRAIN HOSES...NEVER HAD THIS HAPPEN ON ANY OTHER VEHICLE...? *TR
I STARTED HEARING A CLICKING NOISE ON TURNING STEERING WHEEL ON THE 1999 CHRYSLER TOWN & COUNTRY. DEALER INSPECTED IT AND STATED THAT CLOCKSPRING MALFUNCTIONED AND IT NEEDED TO BE REPLACED UNDER LIFETIME WARRANTY. ON THE DAY OF SCHEDULED REPAIR STATED THAT AIR BAGS MALFUNCTIONED, SHOULD START BEFORE THEY WILL REPLACE CLOCKSPRING. I AM NOW INTERMITTENTLY HEARING A CHIME SOUND ON TURNING THE WHEEL. I AM WORRIED ABOUT SAFETY OF VEHICLE AND RISK OF INJURIES IN VIEW OF POTENTIAL AIRBAG MALFUNCTION. I THINK THAT CHRYSLER' S APPROACH TO THIS PROBLEM IS PUTTING MINE AND MY FAMILY'S LIFE AT RISK. *AK
1999 CHRYSLER TOWN & COUNTRY EXPERIENCED MECHANICAL FAILURE.***NO ANSWER REQUIRED***. *MR THE SPRING WHICH HELD THE LATCH FOR THE TILT STEERING IN PLACE FAILED. THE CONSUMER HAD TO PUSH THE LATCH FORWARD TO ENGAGE IT BECAUSE THE SPRING WOULD NOT INTO ENGAGEMENT. THE CONSUMER BELIEVED THE TILT WHEEL LATCH MAY HAVE BEEN DAMAGED OR NOT RE-ASSEMBLED CORRECTLY WHEN HE HAD THE RECALL REPAIR DONE REGARDING THE CLOCKSPRING .*JB
1999 CHRYSLER MINIVAN DEFECTIVE AIR BAG EQUIPMENT. ***NO ANSWER REQUIRED*** . *MR ONE WEEK PRIOR TO RECEIVING THE RECALL ON THE AIR BAG CLOCKSPRING THE CONSUMER WAS INVOLVED IN AN ACCIDENT IN WHICH THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED SUBSTANTIAL INJURIES. *NM
RECALL 04V480000/AIR BAG CLOCK SPRING: SINCE THIS RECALL REPAIR WAS MADE THE HORN CONTINUOUSLY GOES OFF WHILE DRIVING.*AK
NHTSA RECALL 04V480000. DAIMLER CHRYSLER ISSUED AN AIR BAG CLOCK SPRING RECALL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN ALTHOUGH IT EXPERIENCED SIMILAR AIR BAG CHECK LIGHT PROBLEM. *AK
RECEIVED RECALL NOTICE FOR CLOCK SPRING. REPLACED CLOCK SPRING. *BF RECALL# 04V480000. *SC
CONSUMER RECEIVED TWO RECALL LETTERS FROM CHRYSLER CONCERNING THE CLOCK SPRING. WHEN HE TOOK VEHICLE TO REDLANDS AUTO CENTER WHERE THE VEHICLE WAS PURCHASED, THEY REFUSED TO SERVICE VEHICLE. RECALL REPAIRS WERE NOT PERFORMED. *AK
CONSUMER'S VEHICLE WAS GOING THROUGH A STOP SIGN WHEN ALL OF A SUDDEN ANOTHER VEHICLE STRUCK IT FROM THE FRONT. UPON IMPACT, AIR BAGS DID NOT DEPLOY. *AK
NO ACCIDENT, CRASH, OR INJURY. MY AIR BAG CLOCK SPRING FAILED AND MY AIR BAG WARNING LIGHT ILLUMINATED. I'M TOLD BY THE DEALER THAT MY AIR BAG WILL NOW NOT WORK (ALSO MY CRUISE CONTROL & STEERING WHEEL RADIO CONTROLS ARE NOT FUNTIONAL). THIS IS A SERIOUS SAFETY ISSUE & I AM GETTING IT REPAIRED QUICKLY AT A COST OF OVER $220. THIS SHOULD BE PAID FOR BY DAIMLER CHRYSLER!. *AK
AIR BAG INDICATOR LIGHT IS ON CONSTANTLY, HORN DOESN'T WORK, STEREO CONTROLS ON STEERING WHEEL DON'T WORK, CRUISE CONTROL DOESN'T WORK. I'M AFRAID AIRBAG WON'T DEPLOY ON ACCIDENT AND I CAN'T HONK MY HORN IF IMMEDIATE PROBLEM ARISES.*AK
HORN STOPPED, BUT AIR BAG LIGHT WAS ON. MANUFACTURER STATED THAT THE VEHICLE WAS UNDER INVESTIGATION.*AK
AIR BAG LIGHT STAYS ON, THE CRUISE SYSTEM AND HORN IS NOT WORKING.*AL
THE AIRBAG LIGHT KEEPS COMING ON AND THE STEERING WHEEL CONTROLS DO NOT WORK. I TOOK IT TO THE DEALER AND WAS TOLD THAT THE CLOCKSPRING WAS DEFECTIVE. THEY WANT TO CHARGE ME $270.00 TO FIX IT. I WAS CHARGED $70.00 FOR THE DIAGNOSIS. THIS, IN MY OPINION, SHOULD BE A RECALL ISSUE AND SHOULD BE FIXED FOR FREE.*AK
AIR BAG LIGHT STAYS ON FOR 5-6 MONTHS, LATER CRUISE CONTROL & HORN IN STEERING WHEEL QUIT WORKING. TOOK VEHICLE TO BODY SHOP AND THEY SAID CLOCK SPRING HAD FAILED AND NEEDED REPLACED.*AK
WHILE DRIVING HORN FAILD AND THE AIR BAG WARNING LIGHT ILLUMINATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE DEALERSHIP INDICATED THA TEH CLOCKSPRING WAS DEFECTIVE. A RECALL WAS ISSUED BY THE MANUFACTURER ON 1996-1998 MOBELS, BUT NOT THE 1999 MODEL. THE DEALER REPLACED THE CLOCKSPRING BUT WOULD NOT PROVIDE ANY FINANCIAL ASSISTANCE. *NM
AIR BAG SENSOR LIGHT STAYED ON. CONSUMER WAS CONCERNED THAT THE AIR BAG WOULD NOT DEPLOY UPON IMPACT. A RECALL WAS ISSUED, HOWEVER THIS VEHICLE WAS NOT COVERED UNDER THE RECALL DUE TO VIN. *AK THE CLOCKSPRING ASSEMBLY FAILED. THE AIR BAG WARNING LIGHT REMAINED ON, THE HORN WOULD NOT OPERATE, THE CRUISE CONTROL AND RADIO ON THE STEERING WHEEL DID NOT WORK. *SC *JB
ENGINE WARNING LIGHT, HORN, AND RADIO CONTROLS ON THE STEERING WHEEL FAILED. AFTER INVESTIGATION BY CHRYSLER MECHANICS THEY FOUND THAT THE CLOCK SPRING FAILED AND WAS ALSO INFORMED THAT INCASE OF AN ACCIDENT THAT THE AIR BAGS MIGHT NOT DEPLOY.*AK HAD THE PROBLEM FIXED, THEN SAW THAT THE 96 - 98 MODELS HAVE A RECALL FOR THE FAILING CLOCK SPRING.
THE CLOCK SPRING MECHANISM IN MY 1999 CHRYSLER T&C CAUSED THE AIRBAG WARNING LIGHT TO ILLUMINATE; OTHER ITEMS IN THE STEERING WHEEL AREA DO NOT WORK- 1) CRUISE CONTROL, 2) RADIO VOLUME AND STATION CONTROL, 3) HORN
HORN, CRUISE CONTROL, STEERING WHEEL STEREO CONTROLS & AIR BAG NOT WORKING. POSSIBLY RELATED TO CLOCKSPRING FAILURE.*MR
THE AIRBAG WARNING LIGHT COMES ON FREQUENTLY, INDICATING THE AIRBAGS ARE NOT WORKING. DEALER SAYS THE UNIT HAS A FAULTY CLOCK SPRING. THE CLOCK SPRING WAS RECALLED FOR MODELS UP TO 1998. THERE HAS BEEN NO RECALL FOR 1999 OR LATER. I HAVE A 1999. I BELIEVE THE AIRBAG'S CLOCK SPRING SHOULD BE REPLACED BY CHRYSLER. *NM
WHEN DRIVING AT AN UNDETERMINED SPEED AIR BAG WARNING LIGHT APPEAR ON THE DASHBOARD. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT CLOCK SPRING FAILED. *AK
WHEN DRIVING AT ANY SPEED AIR BAG WARNING LIGT APPEARED ON THE DASHBOARD. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AN D MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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