Owner-reported complaints naming the engine system, filed with NHTSA
Data refreshed
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components. Every record below is an owner-reported complaint about the 1999 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 45 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 45, in the owner's own words
I WAS DRIVING ON STREET AND BRAKES WENT OUT. DID NOT HIT ANYONE BUT HAD TO DRIVE TO SHOP DO TO NO BRAKES VERY SLOW. BRAKES LINE RUSTED OUT AND HAD TO REPLACE BRAKE LINES USED EMERGENCY BRAKE TO STOP AND GO. ALL PARTS OF VAN IS RUSTING FRAME THAT HOLDS MOTOR IN RUSTED AND CAN NOT TRADE IN DO TO DEALER SAID IT IS A SAFETY FACTOR AND IT CAN NOT BE REPAIRED DO TO RUST.
TL* THE CONTACT OWNED A 1999 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT SMOKE EMITTED UNDER THE HOOD. WITHIN MINUTES, THE HOOD CAUGHT FIRE. THE FIRE DEPARTMENT WAS NOTIFIED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
I WAS DRIVING DOWN THE ROAD DOWN THE ROAD ON 11/16/14 AND THE SERPENTINE BELT CAM OFF GOING DOWN THE ROAD AND THE HEAD LIGHTS WENT DIM AND THE ENGINE WAS GOING TO OVER HEAT AND THE STEERING WHEEL WAS VERY HARD TO TURN SO I HAD TO PULL OVER AND PUT THE BELT BACK ON AND EVERY TIME I GO DOWN THE ROAD AND THE SERPENTINE BELT GETS WET IT COME OFF AND I HAVE TO FIX IT EVERY TIME I HIT A LITTLE WATER PUDDLE IT COME OFF AND I PUT ALL NEW PARTS AND I LOOKED ONLINE TO SEE IF ANY ONE HAD THE SAME PROBLEM LIKE I HAVE AND I SEEN MORE THEN 9,000 COMPLAINTS AND IM TIRED OF THE PROBLEM IT CAME OFF 10 TIMES THIS YEAR AND THE DEALER SAID THAT IS MISSED ALIGN EVEN THE MECHANICS SAID IT IS A COMMON PROBLEM. SO IF ANY ONE CAN DO SOME THING ABOUT IT PLEASE DO SOME THING BEFORE SOME ONE GETS VERY BAD HURT. *TR
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE ENGINE STALLED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
WHILE DRIVING VEHICLE TO AN APPT MY DAUGHTER STARTED COMPLAINING OF HER FEET BECOMING VERY HOT. SHE WAS SITTING IN THE PASSENGER FRONT SEAT, THERE WAS A BURNING ODOR. I PULLED OVER AND LOOKED UNDERNEATH THE VEHICLE, THE EXHAUST WAS CHERRY RED AND THERE WERE FLAMES NEAR CATALYTIC CONVERTER AREA. I HAD TO HAVE THE VAN TOWED HOME. *TR
DRIVING VAN IN THE RAIN, NOTICED THE STEERING BECAME EXTREMELY DIFFICULT. I ALSO NOTICED THAT THE LIGHTS AD POWER STARTED TO DIM. IN THAT CASE, I PULLED OVER TO SEE WHAT THE ISSUE WAS. I NOTICED THAT THE SERPENTINE BELT HAD COME OFF THE PULLEYS. I HAVE HAD OTHER MINI-VANS ESPECIALLY DODGES AND HAVE NOTICED THEY ALL SEEM TO DO THE SAME THING WHEN IT COMES TO RAIN, SNOW, ICE. YOU WOULD THINK THEY WOULD RESOLVE THIS ISSUE AS IT IS A SAFETY ISSUE. I'VE LEARNED FROM MY PREVIOUS DODGE CARAVANS HOW TO PUT THE SERPENTINE BELT BACK ON, BUT IT REALLY IS A SAFETY ISSUE AS THIS COULD LEAVE YOU STRANDED AND VERY COSTLY (MONEY AND TIME WISE) IF YOU DON'T KNOW HOW TO PUT IT BACK ON. AS A CONSUMER, I WILL NOT BE PURCHASING ANOTHER DODGE OR CHRYSLER MINIVAN AGAIN DUE TO THIS ISSUE! *TR
TL* THE CONTACT OWNS A 1999 TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BELT BECAME DETACHED FROM THE PULLEY SYSTEM, CAUSING THE POWER STEERING AND BRAKES TO FAIL. THE CONTACT STATED HE WOULD HAVE TO RECONNECT THE BELT WHENEVER IT BECAME DETACHED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TENSION PULLEY SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. *TR
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WOULD IMMEDIATELY RESTART AFTER THE FAILURE BUT ALL THE GAUGES ON THE INSTRUMENT PANEL WOULD REMAIN OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 119,000 AND THE CURRENT MILEAGE WAS 178,000.
MY VEHICLE HAS BEEN GOING HAYWIRE. SOMETIMES THE LOCKS GOES UP AND DOWN BY ITSELF AND YOU CAN HEAR SOMETHING SORT OF LIKE A TAZER. THE ODOMETER BLINKS WHILE ALL OF THIS IS GOING ON. ALSO, I TOOK MY VAN TO THE SHOP AT SEARS BECAUSE WHEN I TURN THE SWITCH FOR AIR, IT ONLY WORKS ON HIGH AND NOT ALL THE TIME. THEY TOLD ME THAT SEEMS TO BE THE CASE WITH MANY OF THE TOWN AND COUNTRY VANS THAT COME IN THERE. ALSO THE PIPE THAT RUNS COOLANT TO THE BACK VENTS RUSTED OUT. AGAIN, AFTER RESEARCHING WITH MANY SHOPS, WAS TOLD THAT IT APPEARS THE SAME ISSUES ARE TAKING PLACE WITH THIS MODEL VAN. ALSO THERE IS A LOT OF RUST UNDERNEATH. NOT SURE AS TO HOW IT IS HAPPENING. I HAVE HAD TO REPLACE MY RADIATOR TWICE WITH THE LAST 6 YEARS AS IF SOMETHING IS RUSTING PARTS UNDERNEATH. I WILL BE VISITING MANY SHOPS AND HAVING THE OWNERS SIGN A PETITION AS TO WHAT ARE THE ONGOING ISSUES WITH THESE VEHICLES. I HAVE STARTED A BLOG AND I AM NOT THE ONLY PERSON WITH ISSUES WITH THIS VEHICLE. *TR
THIS IS THE 2ND INCIDENT FOR THE SAME PROBLEM. FIRST COMPLAINT #10468365. I WAS STOPPED AT AN INTERSECTION. I CROSSED THE STREET AND MY TIRES SPLASHED WATER THAT WAS RUNNING DOWN THE STREET GUTTER. THE WATER WAS 2-4" DEEP. I ONCE AGAIN IMMEDIATELY LOST STEERING AND THE ENGINE BEGAN TO OVERHEAT. I WAS ABLE TO MUSCLE THE STEERING WHEEL ENOUGH TO PULL IT OFF TO THE SIDE OF THE ROAD. I LOOKED UNDER THE HOOD AND FOUND THE BELT HAD SLIPPED OFF AGAIN. I HAD TO HAVE IT TOWED TO THE GARAGE. THE MECHANIC CHECKED OUT THE BELT AND THE TENSIONER AND SAID THEY WERE OK, AND THEY REINSTALLED THE BELT. THE FIRST TIME THIS HAPPENED I WAS TURNING A CORNER, AND THE VAN WENT INTO THE OPPOSITE LANE. I GUESS I CAN BE THANKFUL FOR THE DRAUGHT THESE PAST FEW MONTHS. THIS IS A SERIOUS PROBLEM. IT MAKES ME AFRAID OF DRIVING WHEN IT IS RAINING OR WITH ANY WATER ON THE ROAD. I CAN'T IMAGINE WHAT WOULD HAPPEN ON THE INTERSTATE AT 70MPH, PASSING SOMEONE, OR TAKING A CURVE IN THE ROAD. I CONTACTED THE CHRYSLER DEALERSHIP. A BULLETIN #07-0299 WAS ISSUED IN 7.14.99. THE DEALERSHIP SAID I WOULD HAVE TO PURCHASE ANY FIXES AS IT WASN'T A RECALLED PROBLEM. THE DEALERSHIP TOLD MY MECHANIC THEY OFFERED A $400 KIT TO FIX THE PROBLEM, OR I COULD PURCHASE A "SNOW" SHIELD AND HAVE IT INSTALLED. WHY WOULD I NEED A "SNOW" SHIELD IN LOUISIANA? *TR
IT HAD BEEN RAINING BUT HAD STOPPED. I WAS MAKING A RIGHT HAND TURN WHEN MY RIGHT TIRE WENT THROUGH APPROXIMATELY 2-4" OF WATER IN THE GUTTER. I IMMEDIATELY LOST CONTROL OF THE STEERING AND VEERED INTO THE OPPOSITE LANE. FORTUNATELY THERE WERE NO CARS IN THAT LANE. I HAD DIFFICULTY STEERING AND THE ENGINE BEGAN TO OVERHEAT. I WAS FORTUNATE THE GARAGE WAS AROUND THE CORNER. THE BELT HAD SLIPPED OFF THE PULLEYS. THE BELT HAD NOT BROKEN, ONLY SLIPPED OFF. THEY SAID I WAS THE 3RD TOWN AND COUNTRY THAT DAY THAT HAD TO HAVE THE BELT PUT BACK ON DUE TO THE WET WEATHER, AND THAT IT WAS A PROBLEM WITH MODEL FOR MANY YEARS. THIS IS THE 3RD TIME TO SEND THIS REPORT. WHEN I HIT "VERIFY" EVERYTHING GOES BLANK. *TR
ON THIS DAY I WAS SITING IN MY VAN WITH THE IGNITION IN THE ON POSITION RESETTING MY CLOCKS IN THE VEHICLE I RESTED MY HAND ON THE SHIFTER WHEN IT RELEASED FROM PARK INTO REVERSE GEAR WITHOUT THE ENGINE RUNNING THERE ARE NO BRAKES BECAUSE OF POWER BRAKING YOU CANT STOP ON A DIME SO I QUICKLY ENGAGED THE PARKING BRAKE TO STOP THE VEHICLE FROM ROLLING DOWN MY DRIVE. I IMMEDIATELY CONTACTED CHRYSLER WHO CLAIMS THEY ARE NOT RESPONSIBLE FOR THIS ISSUE SINCE THEY DID NOT INSTALL THIS SAFTEY FEATURE ON ANY CHRYSLER TOWN AND COUNTRY VAN TO DATE ALSO I HAVE AN ISSUE WITH WHEN IT RAINS THE SERPENTINE BELT FALLS OFF THE PULLEYS IF WATER SPLASHES UP ONTO THE BELT ITSELF CAUSING LOSS OF BRAKES AND STEERING DUE TO THIS DEFECT CHRYSLER IS AWARE OF THIS ISSUE BUT AGAIN REFUSES TO RECALL THE VEHICLES FOR A SAFER FIX SOMETHING NEEDS TO BE DONE BEOFE THEY KILL SOMEONE. *TR
I OWN A 1999 CHRYSLER TOWN & COUNTRY VAN. MAJOR PROBLEM IS SERPENTINE BELT COMING OFF AND CAUSING A LOSS OF STEERING. EVERY TIME IT RAINS MY SERPENTINE BELT COMES OFF WHICH CAUSES EXTREMELY HARD STEERING. I HAVE REPLACED TENSIONERS TWICE IN THE AND BELT 4 TIMES. THANK GOD I WAS NOT ON THE FREE WAY OR A STREET WITH ALOT OF TRAFFIC OR THIS COULD KILL ME OR AN OTHER PERSON. I HAVE LOOKED ON THE INTERNET AND THIS HAS HAPPENED TO 100S OF PEOPLE. ON THE INTERNET IT STATE THAT THE FACTORY RECOMMENDED REPAIR ( THE REPLACEMENT OF THE IDLER PULLEY AND THE PULLEYS RETAINING BRACKET.) IN THE TSB I READ, CHRYSLER'S ENGINEERS HAVE DECIDED THAT ON SOME MODELS THE IDLER PULLEY IS MISALIGNED BY .08 INCHES. CHRYSLER SHOULD RECALL THIS AND FIX THERE PROBLEM BEFORE SOMEONE GETS KILLED. GET INVOLVED AND MAKE CHRYSLER FIX THIS PROBLEM. *TR
I OWN A 1999 CHRYSLER TOWN AND COUNTRY MINIVAN. WHILE DRIVING IN THE RAIN WITH 3 PASSENGERS ( 1 YOUTH, 1 TODDLER IN CAR SEAT AND 1 ELDERLY PERSON) I NOTICED THE STEERING BECAME VERY HARD TO CONTROL, IMMEDIATELY AFTER I LOOKED AT MY INDICATORS AND NOTICED THE TEMPERATURE WAS ON THE MAX HOT SETTING. I WAS ABLE TO PULL OVER AND ARK IT AND UPON HAVING IT TOWED I NOTICED A BELT HANGING FROM UNDER THE VEHICLE. AFTER ASKING AROUND AND DOING RESEARCH I FOUND IT WAS THE SERPENTINE BELT, WHICH I CANNOT AFFORD TO FIX AT THIS TIME AND I ALSO FOUND OUT IT WAS A COMMON PROBLEM WITH THIS PARTICULAR VEHICLE. WONT CHRYSLER DO ANYTHING TO FIX THIS MOST DANGEROUS DEFECT??!! *TR
THE SERPENTINE BELT FALLS OFF IN WET WEATHER ON MY 1999 CHRYSLER TOWN & COUNTRY MINIVAN. THIS HAS HAPPENED 4 TIMES THIS PAST YEAR ALONE AND HAS COST ME IN TERMS OF TOWING AND SERVICE. THIS CAN ALSO BE A VERY DANGEROUS SITUATION DEPENDING ON WHEN AND WHERE THE BELT FALLS OFF. WHEN THE BELT COMES OFF, THERE IS NO POWER STEERING, THE RADIATOR OVERHEATS, AND THE ALTERNATOR ISN'T CHARGING. THIS CAN RUIN THE ENGINE. AFTER SEARCHING THE WEB, I FOUND THAT THIS IS A VERY COMMON EXPERIENCE FOR BOTH DODGE CARAVAN AND CHRYSLER TOWN AND COUNTRY VANS. THERE SHOULD BE A RECALL TO FIX THE PROBLEM. *TR
THE SERPENTINE BELT FELL OFF LAST NIGHT AND DUE TO THE LOSS OF STEERING ASSIST I ENDED UP IN AN ACCIDENT. LUCKILY NO ONE WAS HURT. IT HAS BEEN AN ON-GOING PROBLEM WITH THE SERPENTINE BELT FALLING OFF. I REPLACED ALL THE PARTS ASSOCIATED WITH THE BELT AND IT STILL HAPPENED. IT IS DANGEROUS AND WHY DOES CHRYSLER NOT HAVE A RECALL ON THIS? *TR
SERPENTINE BELT FALLS OFF IN HEAVY RAINFALL. *TR
SERPENTINE BELT SLIPPED OFF TENSIONER PULLEY AFTER DRIVING THROUGH PUDDLE ON HIGHWAY MAKING ALL POWER ACCESSORIES INOPERABLE INCLUDING POWER STEERING. THIS IS THE SECOND TIME IN 3 WEEKS THAT THIS HAS HAPPENED AND UPON FURTHER RESEARCH ONLINE THIS IS A WELL KNOWN PROBLEM ON CHRYSLER/DODGE MINIVANS BUILT BETWEEN 1996-2000. *TR
I BOUGHT MY TOWN AND COUNTRY USED ABOUT A YEAR AGO. I HAVE NOT HAD ANY SIGNIFICANT PROBLEMS UNTIL AROUND THREE MONTHS AGO WHEN THE SERPENTINE BELT STARTED COMING OFF. IT HAS COME OFF APPROXIMATELY 9 TIMES IN THE LAST THREE MONTHS AND ONLY IN WET WEATHER WHILE DRIVING THROUGH SMALL PUDDLES IN THE ROAD. I THOUGHT THE TENSIONER WAS BAD AND CHANGED IT, BUT THE NEXT DAY THE BELT CAME OFF IN THE RAIN. I CALLED THE SERVICE DEPARTMENT AND ASKED THE SERVICE TECH WHY THE BELT KEPT COMING OFF AND HE ASKED ME IF IT WAS RAINING AT THE TIME. IMAGINE THAT! THEY KNOW IT IS A PROBLEM BUT WILL NOT RECALL THE VEHICLE FOR A FIX. I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN. AGAIN LIKE ALMOST ALL THE OTHER COMPLAINTS, LOSS OF POWER STEERING, ENGINE COOLING, ALTERNATOR ETC. LUCKY FOR ME I AM MECHANICAL OTHERWISE IT WOULD HAVE COST ME A TON OF MONEY ON TOWING CHARGES. *TR
TL*THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 95 MPH. THE CONTACT WAS ABLE TO PULL OVER AND STOP THE VEHICLE. THE VEHICLE HAD TO BE TOWED. SHE FOUND THAT THERE WAS A PLASTIC SLEEVE THAT FAILED INSIDE THE AIR FILTER HOUSING HOSE. A PIECE OF THE PLASTIC WENT INTO THE ACCELERATOR AND HELD IT OPEN, MAKING IT IMPOSSIBLE TO DECELERATE. THE PLASTIC PIECE THAT WENT INSIDE THE ACCELERATOR WAS 4 INCHES LONG, AND ANOTHER PIECE OF PLASTIC WENT INSIDE THE HOUSING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE PIECE WAS REMOVED FROM THE ACCELERATOR AND THE VEHICLE IS CURRENTLY WORKING FINE. THE MANUFACTURER WANTS THE CONTACT TO BUY A NEW RESONATOR AIR CLEANER. THE PART NUMBERS ARE AVAILABLE. THE CONTACT FILED COMPLAINT NUMBER 17422816 WITH DAIMLER CHRYSLER. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 153,873 AND FAILURE MILEAGE WAS 153,823.
TL*THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH THROUGH A PUDDLE OF WATER, THE POWER STEERING FAILED. THE CONTACT PULLED OFF THE ROAD. THE VEHICLE WAS TOWED TO THE REPAIR SHOP AND IT WAS DISCOVERED THAT THE SERPENTINE BELT WAS LOOSE. THE BELT WAS REPLACED; HOWEVER, THE FAILURE CONTINUED ONLY IN WET CONDITIONS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 120,000 AND CURRENT MILEAGE WAS 150,000.
ON SEVERAL OCCASIONS MY 1999 TOWN AND COUNTRY HAS HAD BELT AND PULLEY PROBLEMS WHERE WHILE RIDING IN BUSY TRAFFIC RAINY DAYS, THE BELT WILL SLIP COMPLETELY OF THE PULLEY ITS ATTACHED TO,CAUSING MY VEHICLE TO COMPLETELY LOSE ALL POWER STEERING ABILITIES RIGHT IN THE MIDDLE OF THE HEAVY TRAFFIC,PRIOR TO THE BELT COMING OFF THE VEHICLES MAKES THIS LOUD CHIRPING NOISE FOR SEVERAL DAYS PRIOR TO THE BELT COMING OFF. I HAVE HAD SO MANY INCIDENTS WITH THIS SAME PROBLEM,BUT CANNOT AFFORD TO PURCHASE A NEW VEHICLE AS THIS ONE IS STILL NICE AND PAID OFF. EVERY MECHANIC I'VE USED IS TELLING ME THAT THIS IS A KNOW FACTORY ISSUE BECAUSE OF THE NUMBER OF VEHICLES THEY'VE SEEN WITH THE SAME PROBLEMS. AND HAVE SUGGESTED THAT I CHANGE MY VEHICLE FOR SOMETHING WITH LESS AGING PROBLEMS. THIS IS SUCH A PROBLEM. WE CANNOT TRAVEL IN THIS VEHICLE WHEN IT RAINS AS WE KNOW THE BELT OR PULLEY WILL DEFINITELY LEAVE US WALKING AGAIN. IF WATER PUDDLES ARE IN THE STREET IT IS SUGGESTED THAT THE VEHICLE NOT BE DRIVEN THROUGH THEM IN ORDER TO KEEP THE BELT ATTACHED AND NOT LOSE POWER STEERING THAT WILL FOR SURE CAUSE A MAJOR ACCIDENT ON BUSY STREETS. IS THERE ANYTHING MY FAMILY AND I CAN DO TO AVOID BEING KILLED BY THIS PROBLEM? OR IS THERE SOMETHING THAT CAN BE DONE MECHANICALLY TO FIX THIS PROBLEM? WE STILL FAVOR THE TOWN & COUNTRY BUT NOT IN FAVOR OF THE KNOWN MECHANICAL PROBLEM WITH THE BELT AND PULLY SITUATIONS. *TR
SERPENTINE BELT JUMPS OFF WHEN CAR IS DRIVEN IN RAINY CONDITIONS, LEAVING DRIVER AND FAMILY STRANDED ANYWHERE! SERPENTINE BELT CONTROLS ALL SORTS OF FUNCTIONS IN CAR INCLUDING THE ABILITY TO STEER THE CAR! *JB
MULTIPLE TIMES THE BELT HAS SLIPPED OFF... LUCKILY, BOTH DURING LOW SPEED MANEUVERS. THIS HAPPENS EVERY TIME THE CAR GETS WET UNDERNEATH AND THIS TIME I WAS GOING THROUGH A CAR WASH. I ALMOST RAN INTO THE SIDE OF THE WASH WHEN I WAS PULLING IN DUE TO THE LACK OF POWER STEERING. I HAVE REPLACED/PUT THE BELT BACK ON AT LEAST 5 OTHER TIMES. THIS IS CRAZY THAT IT KEEPS HAPPENING, AND YOU CAN TELL THE DESIGN IS JUST PLAIN FLAWED. *TR
I JUST FILED A COMPLAINT HERE REGARDING SERPENTINE BELT COMING OFF WHEN DRIVING THROUGH A PUDDLE OF WATER. MECHANICS AND CHRYSLER SERVICE MECHANICS ARE WELL AWARE OF THIS PROBLEM AND YOU HAVE SUFFICIENT NUMBER OF COMPLAINTS SHOWING THIS SAME PROBLEM WITH OTHER OWNERS OF VANS. THIS IS NOT A WEAR AND TEAR SITUATION. IT IS A DEFECT IN THE COMPANY DESIGN OF THESE PULLEYS AND BELTS. WHY ISN'T THERE A RECALL YET??
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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