Owner-reported complaints naming the engine system, filed with NHTSA
Data refreshed
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components. Every record below is an owner-reported complaint about the 2001 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 27 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 27, in the owner's own words
CAR STOPPED, WINDSHIELDS WIPERS WORKED LIGHTING WORKED, CANTON CITY POLICE DEPARTMENT ATTEMPTED TO HELP . I HAD TO HAVE THE CAR TOWED ,PRIOR TO THE INCIDENT AUTOZONE PRINTED ELECTRICAL PROBLEMS IN MOTION 30TH STREET AND MARKET 8/07/2018 RECALL NUMBER 625600
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ELECTRICAL POWER AND A LOSS OF POWER STEERING. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE DECELERATED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THERE WAS AN ABNORMAL NOISE COMING FROM UNDER THE VEHICLE WHEN SUDDENLY THE FRONT DRIVER'S SIDE BURST INTO FLAMES. THERE WERE TWO LOUD EXPLOSIONS COMING FROM THE TIRE AREA AS THE ENTIRE VEHICLE BEGAN BURNING. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED HOWEVER, THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES REPORTED. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER WAITING A FEW MINUTES. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT PERFORMED THE REPAIR HIMSELF THAT INCLUDED THE REPLACEMENT OF THE THROTTLE POSITION SENSOR, IDLE AIR CONTROL VALVE, MAP SENSOR AND THE COIL PACK. THE FAILURE CONTINUED AFTER THE CONTACT REPAIRED THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC THAT SPECIALIZED IN ELECTRICAL ISSUES WHERE THE CONTACT WAS AWAITING FURTHER DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000. THE VIN WAS NOT AVAILABLE.
MY VAN HAS A SEVERE GAS SMELL EVERYTIME I DRIVE IT AND IT HAS COST ME AND MY CHILDREN TO SUFFER FROM SEVERE MIGRANES I AM A SINGLE MOTHER OF 5 KIDS WITH A FIXED INCOME AND DO NOT HAVE THE MONEY TO PAY OR REPAIRS I AM STILL PAYING FOR THE VEHICLE I STILL OWE 4000 ON IT AND NOONE EVER TOLD ME ABOUT RECALLS ON THIS VEHICLE TILL I TOOK IT TO MY MECHANIC I HAVE OTHER ISSUES AS WELL I GET REGULAR OIL CHANGES AND FOR SOME REASON THE ENGINE GOT SO HOT IT SHOT THE BEARINGS IN THE RODS TO THE OIL PAN IT IS GOING TO COST ME OVER 300 DOLLARS IN REPAIRS AND ALSO THE BALL JOINT SNAPPED ON THE FRONT RIGHT SIDE THERE IS JUST ONE THING AFTER ANOTHER GOING WRONG WITH THIS VAN IT IS IN NICE PHYSICAL SHAPE BUT IT SEEMS LIKE I GET ONE THING FIXED AND SOMETHING GOES WRONG IS THERE ANYTHING I CAN GET DONE ABOUT THIS? LIKE I SAID I AM STILL PAYING ON IT SO IT IS NOT LIKE I CAN JUST GO OUT AND GET ANOTHER CAR TO REPLACE IT I HAVE BEEN WITHOUT IT FOR OVER A MONTH NOW AND I HAVE TO HAVE IT FOR MY KIDS. *TR
DRIVING DOWN THE ROAD MADE A RIGHT TURN AND AIRBAG LIGHT CAME ON THEN WENT OFF. TRIED TO HAVE IT DIAGNOSIS BUT IS NOT LISTED IN COMPUTER. AIR BAG LIGHT COMES ON AND OFF ALL THE TIME DID A SEARCH ON COMPUTER AND ALOT OF PEOPLE HAVE THIS PROBLEM SAYS IT IS A SPRING OR SOMETHING IN STEERING COLUMN THIS SHOULD BE A RECALL BECAUSE OF ALL THE PEOPLE WITH THE SAME PROBLEM. ALSO CORRODED COOLANT LINES TO REAR AC/HEATER LOST ALL ANTIFREEZE AND VAN OVERHEATED BECAUSE OF THIS. *TR
ALONG WITH THE MANY OTHERS THAT I HAVE READ ABOUT, I TOO HAVE EXPERIENCED THE LOSS OF COOLANT FROM A POORLY DESIGNED AND PROTECTED COOLANT TUBE MADE OF POOR QUALITY, NON-RUSTPROTECTED, SHEETMETAL THAT RUNS UNDER THE CAR TO DELIVER COOLANT TO THE REAR SEAT HEATING CORE. I GUESS I AM LUCKY, AS MINE TOOK 6 YEARS TO FAIL AND BE REPLACED BY AN ALUMINUM, NON-CORROSIVE OR RUSTING REPLACEMENT TUBE AT THE COST OF $448.00. IT WOULD ONLY MAKE COMMON SENSE THAT THIS PART BE RECALLED BY CHRYSLER AND REPLACED FOR FREE DUE TO THEIR NEGLIGENCE IN DESIGN AND LACK OF THOUGHT OF CARS THAT RESIDE IN AREAS OF THE COUNTRY THAT CORROSIVE ELEMENTS ARE USED IN THE WINTER TO MAKE ROADS SAFER TO REMOVE ICE. THEY JUST WON'T FACE UP TO THE FACT IT WAS A VERY POOR DESIGN TO USE LOW QUALITY METAL THAT WILL RUST OUT. I HAVE BEEN A CHRYSLER CUSTOMER SINCE THE 1970'S (71 DUSTER, 86 DODGER LANCER ES, 90 LEBARON CONVERT, 91 PLYMOUTH VOYAGER, 96 DODGE CARAVAN ES, 98 SEBRING CONVERT, 01 TOWN & COUNTRY, 03 SEBRING CONVERT) AND THIS WILL BE MY LAST CHRYSLER AS I AM READY TO REPLACE MY 01 T&C, BUT I HAVE SEEN QUALITY AND CARE OF LOYAL CUSTOMERS SERIOUSLY DECLINE SINCE 03. I WILL REPLACE MY T&C WITH A HONDA PASSPORT OR HYUNDAI ENTOURAGE OR BUICK ENCLAVE. WHEN THE LATEST PURCHASER OF CHRYSLER CORP. FINDS OUT HOW MANY CUSTOMERS THEY HAVE LOST DUE TO THEIR ATTITUDE TOWARD A FORMER LOYAL CUSTOMER BASE, THEY TOO WILL BE SELLING CHRYSLER JUST LIKE MERCEDES BENZ DID LAST YEAR. WITH THE GREAT REPUTATION FOR RESPECTING THEIR CUSTOMERS AND LARGE BANK ROLL THAT TOYOTA HAS, OUR "BIG 3" COULD BE ALL OWNED BY OFFSHORE FINANCES AND REFERRED TO AS "THE BIG ONE". A WORD FOR PEOPLE CONSIDERING BUYING A USED CHRYSLER PRODUCT MINI VAN, STAY AWAY FROM THOSE WITH REAR HEAT & A/C, AS IT WILL ONLY BE AN ADDED EXPENSE OF 4-600 DOLLARS IN THE FUTURE FOR SOMETHING YOU HAVE NO MEANS TO PREVENT OR PROTECT OR ARE EVEN MADE AWARE OF BY CHRYSLER/CAR DEALERS. *TR
I PURCHASED A 2001 CHRYSLER T&C NEW ON 9/10/2001. PRESENTLY I HAVE 38,000 MILES ON IT. FIRST ITEM REPLACED WAS THE SWAY BAR AT ABOUT 30,000 MI. THEN ON 5/22/07 THE TIE RODS HAD TO BE REPLACED DUE TO FRONT WHEEL PLAY. ON 8/13/2007 AFTER ARRIVING ON VACATION, THE NEXT MORNING I WENT TO A LOCAL STORE ABOUT 4 MILES FROM THE RESORT. ON THE WAY BACK THE VAN STARTED TO OVER HEAT AND THE ALARM SOUNDING. I PULLED OVER AND WAITED FOR IT TO COOL. AFTER ARRIVING AT THE RESORT I CHECKED THE COOLANT. REMAINING WAS ABOUT 4 1/2 QUARTS OF THE REQUIRED AMOUNT. I FILLED IT TO CAPACITY AND RAN ENGINE NOTICING COOLANT LEAKING. I HAD IT TOWED TO A CHRYSLER DEALER. THEY WERE ABLE TO PLACE IT ON A LIFT IMMEDIATELY ADVISING ME THAT THE DUAL COOLANT TUBES MADE OF STEEL PIPE HAD RUSTED UNDER THE VAN ON THE FRONT PASSENGER SIDE. I HAD 37,800 MI AT THIS POINT. REPAIRS COST $423.22. AMAZINGLY CHRYSLER CHANGED THE REPLACEMENT TUBES WITH ALUMINUM TUBES. I NOTICED IN READING REPORTS REGARDING MY SAME PROBLEM, MANY OWNERS ARE HAVING THE SAME SITUATION. SURPRISINGLY THIS WAS NOT COVERED BY MY EXTENDED WARRANTY ALONG WITH THE TIE ROD REPLACEMENT. ALL THE VEHICLES I HAVE EVER OWNED NEVER NEEDED TIE ROD REPLACEMENTS. REGARDING THE USE OF STEEL TO RUN COOLANT UNDER A VEHICLE TO THE REAR HEATER KNOWING ROAD SALTS, RAIN, ETC HAVE A DEVASTATING EFFECT ON THIS METAL, CHRYSLER ENGINEERING GOOFED AT THE COST OF THE CUSTOMER, AVOIDING LISTING THIS PART UNDER EXTENDED WARRANTY. AT THIS POINT HAVING OWNED A 1990 DODGE CARAVAN WITH 2 TRANSAXLES REPLACED AND GIVING CHRYSLER ANOTHER CHANCE TO PROVE THEMSELVES IN BUILDING A BETTER VEHICLE I GUESS I OVERESTIMATED THEM ALONG WITH PLACING MY FAITH IN THEIR COMPANY. I HAVE SENT CUSTOMER ASSISTANCE MY COMPLAINT AND BILL FOR THE COOLANT PIPE REPLACEMENT PLACING LITTLE HOPE IN REIMBURSEMENT. NOW I SEE WHY THE AMERICAN CAR MANUFACTURERS ARE LOOSING OUT TO FOREIGN CAR MANUFACTURERS. *TR
GENTLEMEN, I OWN A CHRYSLER TOWN & COUNTRY MINIVAN (2001 MODEL LXI) WITH ABOUT 33,000 MILES ON IT. RECENTLY I TOOK THE VAN TO MY LOCAL DEALER FOR ITS REGULAR OIL CHANGE AND TO HAVE A TIRE ROTATION AND ALIGNMENT PERFORMED. WHILE PERFORMING THIS SERVICE THE DEALER SERVICE CONSULTANT TOLD ME THAT THE LINES FROM THE FRONT HEATER TO THE REAR HEATER WERE CORRODED TO THE POINT WHERE THE LINES WERE ABOUT TO BREAK AND/OR LEAK COOLANT AND SHOULD BE REPLACED. THEY SHOWED ME THE AREA AND SURE ENOUGH THE AREA BEHIND THE CROSS MEMBER IMMEDIATELY BEHIND THE FRONT WHEEL HAD THE MOUNTING BRACKET RUSTED OFF COMPLETELY AND THE LINE ITSELF FOR ABOUT 4 INCHES JUST BEHIND THE BEND TO GO UP IN FRONT OF THE FIREWALL HAD METAL FLAKING OFF AND WAS ABOUT TO GIVE WAY. I HAVE MARKED THE AREA ON THE ENCLOSED FIGURE 6 FROM YOUR SERVICE MANUAL. THE CORRODED AREA WAS A FEW INCHES IN FRONT OF THE RUBBER LINE WHICH ACTS AS A CONNECTION FROM THE METAL FRONT HEATER LINE TO THE METAL UNDERBODY LINE TO THE REAR HEATER. FOR YOUR INFORMATION NO COOLANT HAS BEEN ADDED OR CHANGED IN THIS VEHICLE SINCE ITS ORIGINAL DELIVERY WITH THE FACTORY INSTALLED COOLANT. I BELIEVE THAT THIS LINE SHOULD NOT HAVE CORRODED THIS RAPIDLY (FIVE YEARS AND LOW MILEAGE) AND THAT CHRYSLER SHOULD REIMBURSE ME FOR THIS REPAIR EVEN THOUGH THE WARRANTY HAS EXPIRED. THIS IS BAD DESIGN AND MATERIAL SELECTION. IN THIS DAY AND AGE NO LINES OF THIS TYPE SHOULD DETERIORATE THIS RAPIDLY EVEN IN A SECTION OF THE COUNTRY WHERE SALT IS USED IN THE WINTER ON THE HIGHWAYS. EVEN MORE IMPORTANT IS THE POSSIBILITY OF COMPLETE LOSS OF COOLANT AND THE SAFETY HAZARD OF A MAJOR FAILURE. YOU SHOULD SERIOUSLY CONSIDER A RECALL INSPECTION AND REPLACEMENT IN THOSE AREAS OF THE COUNTRY WHERE WINTER SALT IS USED. *JB
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE OVERHEATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THE HOSES TO THE REAR HEATER HAD LEAKED AND NEEDED TO BE REPLACED.
HEATER TUBES RUSTED AND LOST OF ALL COOLANT SUDDENLY. THIS TUBE RUNS FROM THE FRONT TO THE REAR HEATER ELEMENT. THIS TUBE IS 2" FROM THE EXHAUST PIPE. DEFINITELY A POOR DESIGN. *NM
T&C EX 2001-STEEL LINES (2) FOR REAR HEATER RUSTED THROUGH LEAKING OUT ALL ITS FLUID.(HOPING THERE IS NO DAMAGE TO ENGINE). THESE LINES GO FROM ENGINE COMPARTMENT TO JUST UNDER THE VEHICLE. REPLACEMENT LINES WERE MADE OF ALUMINUM AT A COST OF $149 + 6% TAX. (WAS GIVEN A SLIGHT DISCOUNT ON PRICE)LOSS OF FLUID WAS $21.58 + 6% TAX. LABOR DONE BY SELF. *JB
COOLANT LINES GOING TO REAR HEATER/AC UNIT IN 2001 CHRYSLER TOWN AND COUNTRY RUSTED OUT AND FAILED SUDDENLY. ALL COOLANT LOST. LINES CORRODED WHERE THEY PASS WITHIN 2" OF EXHAUST PIPE. CLEARLY A DESIGN DEFECT. DEALER CHARGED OVER $400.00 TO REPLACE THE STEEL LINES WITH NEW REDESIGNED ALUMINUM LINES. *NM
DROVE TO STORE ABOUT 40 MINUTES AWAY, ON THE WAY THERE AND BACK NO SIGNS AT ALL THAT ANYTHING WAS WRONG OR ANY KIND OF WARNING LIGHTS. GOT HOME PARKED IN DRIVEWAY FOR ABOUT 2-3 HOURS WENT OUT TRIED TO START IT AND VAN WAS COMPLETELY DEAD NO POWER AT ALL. MY HUSBAND JUMPED IT WE STARTED DRIVING AND WITHIN A MILE ALL LIGHTS AND GAUGES STARTED FLICKERING AND ENGINE FAN WOULDN'T SHUT OFF HAD TO PULL THE FUSE TO MAKE FAN STOP RUNNING. NEXT TIME GOT IT STARTED AGAIN STILL DEAD GAUGES BUT HEADLIGHTS WERE WORKING THEN EVERYTHING WENT DEAD AGAIN AND ENGINE FAN WOULDN'T COME ON AT ALL. IT HAS HAD A NEW BATTERY, NEW BODY CONTROL MODULE, TRANSMISSION MODULE AND GAUGES PUT IN AND STILL THE ENGINE FAN WON'T RUN AND ABS & BRAKE LIGHTS ON GAUGE PANEL WON'T GO OUT. DEALER SAID THEY STILL DON'T KNOW WHAT IS WRONG NEEDED TO DIAGNOSE MORE THINGS AT THE COST OF A MINIMUM OF $80 PER THING THEY CHECKED OUT. JUST BROUGHT THE VAN HOME. IT WAS PARKED FOR FIVE MONTHS PRIOR WHILE TRYING ALL THE REMEDIES ABOVE. I HAVE ALSO HAD SOME OF THE OTHER ISSUES SUCH AS NOISE IN FRONT END HAD TO DEALER A COUPLE OF TIMES THEY DIDN'T FIND ANYTHING. HAD A PROBLEM WITH SLIDING DOOR CLOSING WITH SOMEONES ARM IN IT AND DOOR DIDN'T STOP ON IT'S OWN! NOW THE POWER DOORS AND LOCKS WON'T WORK AT ALL. I WAS TOLD BY SOMEONE WHO WORKS FOR CHRYSLER'S THAT THEY WERE HAVING MANY ELECTRICAL PROBLEMS WITH THESE VAN'S!! THIS HAS BEEN A MAJOR DISASTER LIVE ON FIXED INCOME AS WELL AND CAN'T AFFORD THESE MAJOR PROBLEMS AND SHOULDN'T HAVE TO ON SUCH A NEW VEHICLE. CHRYSLER SHOULD HAVE TO TAKE CARE OF THESE MAJOR PROBLEMS!! MAKES ME NOT WANT TO BUY ANOTHER NEW VEHICLE ESPECIALLY FROM CHRYSLER!!!
UPON STARTING THE VEHICLE. IT WILL START HOWEVER ONCE CONSUMER GETS GOING, THE VEHICLE WILL CONTINUOUSLY CUT OFF. THE DASH BOARD LIGHTS ILLUMINATED, BUT THE CHECK ENGINE LIGHT DOES NOT COME ON. ONCE IT CUT OFF THE CONSUMER LOST THE POWER STEERING. THIS PROBLEM HAPPENED ONCE THE WEATHER CHANGES AND STARTS TO GET COLD OUT. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB
ON AND AROUND THE 24TH OF JUNE 04 MY A/C COMPRESSOR CLUTCH LOCKED UP WHILE DRIVING AROUND LOCALLY. THIS FAILURE PUT UNDUE TENSION ON THE SERPENTINE DRIVE BELT, RESULTING IN INCREASED TENSION AND EXTREME OVERHEATING OF THE BELT (SMOKE POURED OUT UNDER THE HOOD). LUCKILY I WAS DRIVING SLOWLY, AS I SWITCHED OFF THE A/C BEFORE THE DRIVE BELT BROKE WITH NO ADDITIONAL DAMAGE BEING DONE TO THE ENGINE OR VEHICLE (OVERHEATING DUE TO WATER PUMP STOPPAGE) OR LOSS OF CONTROL DUE TO POWER STEERING FAILURE. I TOOK THE VEHICLE IN FOR SERVICING, AS I HAD RECEIVED A DOCUMENT FROM CHRYSLER STATING THAT THE WARRANTY ON THE A/C HAD BEEN EXTENDED TO 7 YEARS AND/OR 70,000 MILES DUE TO QUOTE LACK OF LUBRICATION ISSUES (I CAN SUPPLY THIS DOCUMENT IF REQUESTED). THE ABOVE DEALER REPLACED THE A/C UNIT AND BELT UNDER WARRANTY, BUT AS SOON AS THE VEHICLE LEFT THE SHOP A WHINING SOUND WAS HEARD FROM THE ENGINE COMPARTMENT. I TRACED THIS; TO THE SERPENTINE DRIVE BELT SIDE OF THE ENGINE (3.8LITRE V6 ONE DRIVE BELT). ON GOING BACK TO THE DEALER THEY REPLACED WATER PUMP/ TENSIONER AND ALTERNATOR, BUT I WAS MADE TO PAY FOR THESE REPAIRS. I CONTEND THAT A GENERAL RECALL SHOULD HAVE BEEN INITIATED FOR THIS DEFECT AND THAT ANY SECONDARY DAMAGE CAUSED BY THE SAID DEFECTIVE PART SHOULD BE REPLACED AT THE MANUFACTURE EXPENSE, AS ITS THEIR LIABILITY NOT THE CUSTOMER. *JB
THUS IS A 2001 VEHICLE WITH 45K MILES - WORST CAR I HAVE EVER OWNED FOR THE FIRST 18 MONTHS WE HAD THE CAR WE COMPLAINED AT EVERY VISIT ABOUT A GROANING NOISE FROM THE REAR WHEN IN STOP AND GO TRAFFIC - FINALLY FIXED AFTER A YEAR AND A HALF 9/01 PAINT PEELED OFF LEFT PASSENGER DOOR - FIXED BY DEALER 11/01 RADIO STOPPED WORKING - REPLACED UNDER WARRANTY 10/02 - SLIDING DOOR HARD TO OPEN - CLAIMED TO REPAIR - STILL HARD TO OPEN 10/02 - CLUNKING NOISE OVER BUMPS IN FRONT END - REPLACED LEFT SIDE STABILIZER BAR LINK 4/02 - NOISE IN REAR WHEN TURNING - REPLACED REAR BACKING PLATE ANCHORS 6/02 AIR CONDITIONER COMPRESSOR REPLACED - UNDER WARRANTY -THEY TOOK TWO WEEKS TO FIX THIS 6/02 ENGINE LOSING POWER WHEN DRIVING - REPLACED TPS 1/03 REAR WIPER MOTOR REPLACED - $150 (CAR HAS 38K MILES) 6/03 REAR STABILIZER BAR - $250 7/03 REAR WIPER MOTOR AGAIN - OUT OF WARRANTY - $150 9/03 DRIVER WINDOW MOTOR - $250 THE WORST OF ALL - 11/03 - TRANSMISSION NEEDS TO BE TOTALLY REPLACED - $2700 - NO WARRANTY - CAR HAS 45K MILES - CALLED CHRYSLER AND WAS TOLD BASICALLY TOUGH LUCK THAT I DID NOT BUY AN EXTENDED WARRANTY - THE CAR JUST STOPPED MOVING - LUCKILY WE DID NOT HAVE AN ACCIDENT WE HAVE MAINTAINED THIS VEHICLE ACCORDING TO CHRYSLER GUIDELINES AT THE DEALER SINCE WE BOUGHT IT
WE PURCHASED THIS VAN ON 7/31/01. THE A/C COMPRESSOR HAS BEEN REPLACED THREE TIMES AND SOME OTHER A/C PART WAS REPAIRED AS WELL. THE TRANSMISSION COMPLETELY FAILED CAUSING THE CAR TO STOP ON THE FREEWAY WITH MY WIFE AND TWO SMALL CHILDREN IN THE VAN. THERE HAVE BEEN OTHER LESS CRITICAL PROBLEMS REPAIRED UNDER THE 3/36 WARRANTY AS WELL. CHRYSLER GAVE US THEIR 7 YR./100,000 MILE SERVICE CONTRACT FOR FREE AFTER I DEMANDED A BUYBACK (7-1-02 LETTER) AFTER THE TRANSMISSION FAILED. THEY DECLINED A BUYBACK BECAUSE THE PROBLEM HAD BEEN REPAIRED. AFTER THE A/C WAS LAST REPAIRED, I WROTE AGAIN (5-12-03) AND DEMANDED A BUYBACK OR REPLACEMENT. THEY REFERRED IT TO THEIR THIRD-PARTY IMPARTIAL SERVICES GROUP (ISG) TO SET UP A REPLACEMENT. COMMUNICATIONS HAVE BEEN INITIATED WITH US FOR A REPLACEMENT, BUT WE MAY WANT A BUYBACK INSTEAD. WHEN I VERBALLY ASKED ISG ABOUT A REFUND, THEY SAID IT WASN'T AUTHORIZED. I SENT A FOLLOW-UP FAX ON 5-26-03 ASKING FOR THE DETAILS OF A REFUND UNDER CALIFORNIA LAW. I AM AWAITING A RESPONSE.
EARLY TOTAL FAILURE OF AC CLUTCH, COMPRESSOR AND BELT.
FOR THE LAST 3 YEARS, WE HAVE HAD NOTHING BUT PROBLEMS WITH OUR 2001 TOWN & COUNTRY AWD VAN. I AM IN THE SHOP ALMOST ONCE A MONTH! THE LIST OF REPAIRS ARE AS FOLLOWS: (2001) FAILURE OF REAR-WINDSHIELD WIPER, FAILURE OF DRIVER'S SIDE HEATED SEAT, REPLACED SWITCH, REPLACED FRONT DRIVE SHAFT, REPLACED POWER STEERING RESERVOIR BOTTLE (2002) REPLACED POWER STEERING PUMP, TRANSMISSION FAILURE (2003) OF REAR FAN MOTOR, REPLACED REAR-TAILGATE LATCH, FAILURE OF FRONT PASSENGER HEATED SEAT, DRIVER'S SIDE WINDOW STICKS AND STAYS DOWN MOSTLY DURING WET WEATHER AND REQUIRES YOU TO TURN THE DEFROSTER ON HIGH FOR 5 MINUTES TO HAVE IT GO BACK UP, CHECK ENGINE LIGHT CAME ON DUE TO LEAK IN COMPRESSOR, BELT STILL SQUEALS AFTER A HARD RAIN, KNOB FOR FOG LIGHT WON'T STAY ON. *LA
CONSUMER STATES WHILE DRIVING, THE VEHICLE WOULD SHUT OFF CAUSING CONSUMER TO PULL OFF THE ROAD. DEALER HAS REPLACED CLOCK SPRING, AIR CONDITIONER COMPRESSOR, TRANSMISSION MODULE SENSOR AND STILL COULD NOT DUPLICATE OR CORRECT THE PROBLEMS. PROVIDE ANY FURTHER INFORMATION. *PH
WHILE DRIVING VEHICLE COMPLETELY SHUTDOWN WITHOUT WARNING. DEALER NOTIFIED. *AK
THE VEHICLE MADE A KNOCKING NOISE IN THE FRONT END. THE DEALER REPLACED THE FRONT SUSPENSION STRUT, STRUT MOUNT, FRONT SWAY BAR AND SWAY BAR LINK. THE REAR END OF THE VEHICLE ALSO MADE NOISE. THE DEALER REPLACED THE TRANSFER GEAR SET. THE VEHICLE ALSO EXPERIENCED A WHINING NOISE IN THE STEERING WHEEL. THE DEALER REPLACED THE SPRING CLOCK ALONG WITH THE SHROUD STABILIZER. POWER STEERING FLUID DUE IT BEING CLOG AND CAUSED THE STEERING TO WHINE WHEN TURNED. THE REAR LIFT GATE WOULD NOT OPEN WITH THE REMOTE. FAULTY FRONT ROTORS SQUEAKED WHEN APPLIED. THE DRIVERS SIDE WINDOW WOULD NOT GO UP DUE TO A FAULTY REGULATOR. THE CRUISE CONTROL WOULD NOT DISABLE WHEN THE BRAKES WERE APPLIED AND THE BRAKES WOULD NOT WORK WHEN THE CRUISE CONTROL WAS ENGAGED. THE REAR WINDSHIELD WIPERS WERE INOPERATIVE. THE ENGINE MADE NOISE WHEN STARTED. THE TIMING CHAIN FAILED AND CAUSED THE CHECK ENGINE LIGHT TO ILLUMINATE. THE O-RINGS FAILED AND CAUSED FUEL ODOR INSIDE THE VEHICLE. *SCC *NLM
THE CHECK ENGINE LIGHT ILLUMINATED AND DEALER COULD NOT DIAGNOSE WHY. THE DEALER FIRST SUGGESTED THAT IT WAS DUE TO GAS CAP NOT BEING TIGHTENED ENOUGH, BUT THAT WAS NOT THE CASE. THE VEHICLE HAS BEEN TAKEN TO THE DEALER SIX TIMES BUT THEY COULD NOT DETERMINE THE CAUSE. *NLM
VEHICLE HAS HAD NUMEROUS PROBLEMS. BRAKE PROBLEMS, W/A VIBRATING/SHAKING OF FRONT OF VEHICLE UPON BRAKING. WAS FIXED BY DEALER TWICE. FRONT HEATED SEATS HAVE STOPPED WORKING: TWICE ON DRIVER SIDE. DEALER FIXED. NOW ON PASSENGER SIDE, DEALER WILL NOT FIX UNDER EXTENDED WARRANTY. COST IS EXPENSIVE TO FIX. ENGINE NOISE PROBLEMS - LOUD WHINING, WITH ROUGH IDLING. HAPPENED W/IN FIRST COUPLE OF MONTH OF OWNERSHIP, DEALER THOUGHT IT WAS THE FAN. REPLACED FAN PARTS. STARTED W/NOISE AND ROUGH-IDYLING AGAIN W/IN A COUPLE OF MONTHS, DEALER COULDN'T FIGURE IT OUT. WENT IN FOR THIRD TIME, DEALER SAID IT WAS THE STEERING FLUID RESEVOIR. DEALER MADE A "MODIFICATION" TO THE FLUID RESEVOIR. NOISE W/ROUGH IDYLLING CAME BACK AGAIN A FEW MONTHS AGO, DEALER SAID IT WAS A HOSE. REPLACED HOSE. PROBLEM IS NOW COMING BACK AGAIN, DEALER IS NOT SURE WHAT IT IS, CURRENTLY PROBLEM IS INTERMITTEN, DEALER CAN'T FIND NOISE UPON CHECKING, NOISE IS MOST APPARENT UPON PERIODS @ HIGHER RATES OF SPEED, DEALER WILL NOT DRIVE AT HIGHER RATE OF SPEED TO TEST. PASSENGER SLIDER DOOR HAS PROBLEM SHIFTING FROM AUTOMATIC MODE TO MANUAL MODE: STAYS IN AUTOMATIC MODE WHEN PERSON TRIES TO MANUALLY OPEN. DEALER WILL NOT FIX UNDER EXTENDED WARRANTY. COST TO FIX IS EXPENSIVE. AIR-CONDITIONER COMPRESSOR IN FOR THIRD REPAIR. AIR-CONDITIONER HAD PRESSURE PROBLEMS, NO COLD AIR COMING OUT, ONLY HOT AIR. WENT TO DEALER TWICE TO BE REPAIRED. DEALER TOLD US THIS IS A COMMON PROBLEM IN WARMER-CLIMATE AREAS, AND PREPARE TO GET USED TO COLD AIR NOT ALWAYS BEING COLD, DEPENDING ON THE HEAT OUTSIDE. THIS WAS NOT AN ACCEPTABLE RESPONSE TO ME. DEALER FINALLY FIXED PROBLEM. NOW COMPRESSOR HAS GONE OUT. DEALER IS CURRENTLY CHECKING PROBLEM. ALL REPAIRS HAVE BEEN DONE BY NORM REEVES CHRYSLER DODGE IN TEMECULA, CA UNTIL THE A/C COMPRESSOR PROBLEM. THIS IS BEING DONE AT A DIFFERENT DEALER, BECAUSE I HAVE NOT BEEN HAPPY WITH NORM REEVES' SERVICE.
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