Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2001 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 35 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 35, in the owner's own words
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR FAILED TO LOCK OR UNLOCK. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
WHILE DRIVING ON SUNDAY NIGHT, A CAR IN FRONT OF MINE HIT THE BRAKES REQUIRING ME TO DO THE SAME. AT THAT POINT, THE SEAT BEHIND MY DRIVER'S SEAT DISENGAGED FROM THE LOCKING MECHANISM AND TILTED FORWARD. MY DAUGHTER WAS IN THE SEAT AT THE TIME IN HER CARSEAT. AS THE SEAT FELL FORWARD HER FACE HIT THE BACK OF MY SEAT CAUSING AN ABRASION AND BLACK EYE. SHE WAS TAKEN TO HER DOCTOR. THE VAN WILL BE TAKEN IN TO CHRYSLER FOR EVALUATION. CLEARLY THE SEAT MALFUNCTIONED AS IT WAS NOT LEFT UNLOCKED. *JS
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE SUDDENLY STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT EXAMINED THE VEHICLE AND DETERMINED THAT THE FUEL INJECTION WIRE HARNESS WAS DEFECTIVE. THE WIRE HARNESS WAS REPLACED BUT THE FAILURE WAS NOT REMEDIED. ALSO, THE CONTACT INDICATED THAT THE REAR HATCH DOOR WOULD ERRONEOUSLY UNLOCK INTERMITTENTLY. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 130,000.
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE FACTORY INSTALLED TAPE DECK/CD COMPONENT WOULD NOT OPERATE IN THE PLAY MODE NOR EJECT PROPERLY. IN ADDITION, THE AIR CONDITIONER FAILED TO FUNCTION WHEN ACTIVATED AND THE FAULTY AIR CONDITIONER CONDENSER WAS REPLACED TWICE. BOTH POWER SLIDING DOORS LOCKS ALSO FAILED TO FUNCTION WHICH RESULTED TO THE REPLACEMENT OF THE MOTOR. THE PREVIOUS REPAIRS ON THE VEHICLE WHERE PERFORMED BY AN AUTHORIZED DEALER ON SEPARATE OCCASIONS. RECENTLY, THE CONTACT DISCOVERED TWO RECALLS ASSOCIATED WITH THE PRIOR DEFECTS UNDER NHTSA CAMPAIGN ID NUMBERS: 01I003000 (LATCHES/LOCKS/LINKAGES: DOORS: LATCH) AND 04V531000 (EQUIPMENT: ELECTRICAL: RADIO/TAPE DECK/CD ETC.). THE VIN WAS NOT INCLUDED IN EITHER RECALL CAMPAIGN. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
TL*THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. WHILE EXAMINING THE VEHICLE THE CONTACT NOTICED THAT THE SIDE REAR DOORS WOULD NOT CLOSE OR OPEN USING THE INTERIOR BUTTONS OR THE KEYLESS ENTRY. THE CONTACT ALSO NOTICED THAT IF THE VEHICLE WAS NOT DRIVEN WITHIN 3 DAYS THAT THE BATTERY THE WOULD FAIL. THE FAILURE WAS NOT DIAGNOSED. THE CURRENT MILEAGE WAS 101,000. THE FAILURE MILEAGE WAS 92,000.
POWER LIFT GATE STOPPED WORKING BY REMOTE KEY OR INTERIOR LATCH RELEASE, WILL ONLY OPEN MANUALLY FROM OUTSIDE. THE PROBLEM HAS NOT BEEN REPAIRED OR REPLACED. THE FAILURE OCCURRED WITHIN 50 MILES AFTER WARRANTY EXPIRED. *TR
DRIVERS SIDE SLIDING DOOR POWER SLIDING FUNCTION STOPPED WORKING, THEN SHORT TIME LATER THE DOOR WONT OPEN AT ALL, MANUALLY OR POWER. TOOK VAN TO THE DEALER SAID IT NEEDED A NEW LATCH AT A PRICE OF 250.00 DOLLARS PLUS THE COST OF GETTING THE DOOR OPEN AND REPLACING THE LATCH SAME VEHICLE THE POWERLIFT GATE OR REAR DOOR POWER FUNCTION HASN'T WORK SINCE I BOUGHT IT TOOK IT BACK REPLACED THE CONTROL MODULE 3 TIMES STILL DOESN'T DOESN'T WORK. *TR
DRIVERS WINDOW WILL NOT GO UP. HAVE READ HUNDREDS OF COMPLAINTS ONLINE. SOME SAY CHRYSLER KNOWS ABOUT IT BUT NOT ENOUGH TO RECALL FROM INSIDERS WHILE SOME DEALERS DENY KNOWING, EVEN THOUGH FRIENDS ARE EMPLOYEES THERE AND REPAIR 2-3 PER WEEK. OOPS CAPS. *JB
MANY ELECTRICAL PROBLEMS, WINDOWS DON'T GO UP AND DOWN, RADIO AND CD PLAYER DOES NOT WORK, FAN ON THE HEATER DOES NOT COME ON AT TIMES, HEATED SEATS DO NOT WORK, SLIDING DOOR HAS COME OPEN WHILE DRIVING (VERY DANGEROUS IF YOU HAVE KIDS). POPPING NOISE IN THE FRONT SUSPENSION. STILL DOES IT AFTER BEING WORKED ON. *NM
INTERMITTENT AIR BAG LIGHT. APPEARS TO BE CLOCKSPRING. ALSO DRIVER SIDE SLIDING DOOR AUTOMATIC LOCK WON'T WORK. *JB
DT*: THE CONTACT STATED THE POWER LIFT GATE DOES NOT ALWAYS LATCH. THE DEALERSHIP ADJUSTED THE LIFT GATE, BUT THE PROBLEM PERSISTS. THERE IS A NHTSA RECALL, # 05V134000, REGARDING THE LIFT GATE LOCK. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER, IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
DRIVER'S SIDE SLIDING DOOR WILL NOT WORK IN COLD WEATHER. IT IS USUALLY WARM IN SOUTHERN LA, BUT IN THE EARLY MORNINGS WHILE TAKING MY CHILDREN TO PRESCHOOL, I COULD NOT GET MY SON'S SLIDING DOOR TO OPEN. IT ALWAYS WORKED WHEN I TOOK IT TO THE DEALER, BUT SEVERAL SCHOOL EMPLOYEES AND OTHERS HAVE SEEN THAT THE DOOR DOES NOT WORK EITHER WITH THE ELECTRONIC KEY, BUTTON ON THE DOOR ITSELF, OR WITH THE OVERHEAD BUTTON LOCATED ABOVE THE DASHBOARD. ODDLY, ALSO ONLY WHEN THE WEATHER IS COOLER, MY HIGH BEAM ON MY DRIVER'S SIDE HEADLIGHT WILL NOT WORK. THE HEADLIGHTS WILL BOTH COME ON, BUT AS SOON AS I DEPRESS THE BUTTON FOR HIGH BEAMS, THE DRIVER'S LIGHT GOES OFF COMPLETELY. IS THERE A CORRELATION SINCE THEY ARE BOTH ON THE DRIVER'S SIDE? PERHAPS SOMETHING ELECTRICAL? WE BOUGHT THE VEHICLE USED LAST SEPTEMBER 2004 AND ALMOST IMMEDIATELY STARTED HAVING PROBLEMS WITH THE SLIDING DOOR AS SOON AS THE WEATHER WAS COOLER. I AM GUESSING AT THE OCTOBER 20/04 DATE, BUT I KNOW I STARTED HAVING PROBLEMS IN OCT OF LAST YEAR SHORTLY AFTER WE'D PURCHASED THE VEHICLE. I HAD PROBLEMS VIRTUALLY EVERY EARLY MORNING IN THE WINTER FROM OCT-FEB, AND THE SAME THING JUST STARTED AGAIN AS THE MORNINGS ARE ONCE AGAIN COOLER (COOLER IN BATON ROUGE MEANS AROUND 45 F). THE DIAGNOSTICS THEY HAVE RUN AT MY CHRYSLER DEALERSHIP KEEP COMING UP EMPTY AND THEY MUST THINK IT'S ALL IN MY HEAD. AT LEAST 2 OTHER MECHANICS FROM WHERE I HAVE MY OIL CHANGED HAVE WITNESSED THE PROBLEMS WITH THE DOORS AND LIGHTS FIRSTHAND, BUT NEVER THOSE AT THE DEALERSHIP. IS THIS HAPPENING TO OTHERS WITH THE SAME MAKE AND MODEL? *JB
I HAVE A 2001 CHRYSLER TOWN AND COUNTRY, I HAVE A PROBLEM WITH THE POWER SLIDING DOOR, THIS HAS NOW HAPPENED TWICE FIRST TIME FED. 2005 AND NOW DEC. 2005. BOTH TIMES IT HAS HAPPENED IT HAS BEEN COLD, SINGLE DIGIT TEMP. WHEN STARTING THE CAR AND THE POWER SLIDING DOOR IS SHUT, THE MOTER OF THE DOOR KICKS ON AND KEEPS TRYING TO CLOSE THE DOOR, RESULTING FROM THIS, THE DOOR BECOMES AJAR, AND THE AUTO SLIDE DOOR WILL NOT WORK PLUS THE DOOR WILL NOT SHUT THE DOOR LATCH FREEZES IN THE LOCK MODE AND THE DOOR WILL NOT CLOSE!!! THIS HAPPENED WHEN I TURN THE CAR ON, FIRST TIME MY KIDS WERE IN THE CAR THE SECOND TIME NO ONE WAS IN THE CAR AND THE POWER SLIDE DOOR WAS NEVER TOUCHED. *NM
THE AIRBAG LIGHT CAME ON AND STAYS ON IN MY 2001 CHRYSLER TOWN & COUNTRY. AT THE SAME TIME, THE CRUISE CONTROL BECAME INOPERABLE AND THE DASHBOARD LIGHTS STOPPED WORKING. WHEN WE TOOK IT TO THE DEALER, WE WERE TOLD THAT THE PROBLEMS WERE ALL RELATED TO THE ONBOARD COMPUTER AND THAT IT COULD TAKE THOUSANDS OF DOLLARS JUST TO DIAGNOSE THE PROBLEM. THEY SAID SOME 2001'S WERE RECALLED BUT "NOT YOUR VIN #." ASKED IF THERE WAS A PROBLEM WITH THE AIRBAG OR WHETHER IT WOULD DEPLOY, WE WERE TOLD THERE WAS NO WAY OF KNOWING WITHOUT DOING THE MAJOR DIAGNOSTICS. THEY REFUSED TO GIVE AN ESTIMATE OR A CEILING ON THE PRICE. THIS IS UNFAIR AND WE ARE WORRIED THAT THE AIRBAG WILL NOT DEPLOY AND THAT THERE MAY BE SIGNIFICANT INSTABILITY IN THE ON-BOARD COMPUTER WHICH COULD LEAD TO A SERIOUS SAFETY PROBLEM. *JB
1. ENTIRE DASH LIGHTS AND INDICATORS MALFUNCTIONED. 2. NO SPEEDOMETER, GAS GAUGE, TURNING INDICATORS, COMPASS, ETC. 3. REPLACEMENT OF CLUSTER ASSEMBLY AND CLUSTER INSTRUMENT PANEL. COST $ 812.00 NOT COVERED UNDER WARRANTY. *JB
RADIO FAILURE INTERMITTENT 2001 CHRYSLER TOWN AND COUNTRY OUR VEHICLES VIN NUMBER: [XXX] COMPLETE RADIO FAILURE IN JULY 2005 CHRYSLER STATED THAT OUR VEHICLES WAS NOT PART OF THE LARGER RECALL MAKE : CHRYSLER MODEL : TOWN AND COUNTRY YEAR : 2001 MANUFACTURER : DAIMLERCHRYSLER CORPORATION NHTSA CAMPAIGN ID NUMBER : 04V531000 MFG'S REPORT DATE : NOV 01, 2004 COMPONENT: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. POTENTIAL NUMBER OF UNITS AFFECTED : 238000 UPDATED 07/19/2012*JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
RADIO SHORTED OUT IN HOT AND HUMID WEATHER CONDITIONS WHEN A/C WAS IN USE. AFTER SEVERAL EPISODES OF SHORTING OUT, ALL LIGHTS ON THE INSTRUMENT PANEL ALSO SHORTED OUT AND RADIO/CD/TAPE UNIT WAS NON-FUNCTIONING FROM THAT DAY, 8/1/05, UNTIL PRESENT. WHEN DEALER INVESTIGATED, SAID WATER WAS LEAKING INTO RADIO AND CAUSED SHORT TO BACK SPEAKERS. DEALER FIXED INSTRUMENT PANEL BUT COULD NOT FIX RADIO/TAPE/CD UNIT. SUBSEQUENTLY, IN JANUARY 2005, I READ THAT CHRYSLER HAD ISSUED A RECALL FOR 2001 VANS WITH THIS PROBLEM BECAUSE A FIRE COULD RESULT IN THE REAR SPEAKER, BUT IT ONLY RECALLED UNITS WITH THE BASIC RADIO, NOT THE COMBINATION RADIO/CD/TAPE UNIT AS IN OUR VAN. OUR UNIT IS THUS EXCLUDED FROM THE RECALL BY THE VIN NUMBER. NUMEROUS ATTEMPTS TO GET CHRYSLER TO EXPAND THEIR RECALL HAVE BEEN UNSUCCESSFUL---THEY HAVE MERELY "DOCUMENTED MY COMPLAINT." WILL IT TAKE A CATASTROPHIC FIRE TO GET THEM TO EXPAND THE RECALL? NOT TO MENTION THAT WE HAVE LIVED WITHOUT A RADIO/CD/TAPE PLAYER FOR A YEAR WHILE WE HAVE ATTEMPTED TO GET THIS RESOLVED! THE VENTS OVER THE RADIO HAVE ALLOWED A/C CONDENSATION TO SHORT THE RADIO OUT COMPLETELY AND I WANT THE UNIT REPLACED ASAP! *NM
THE POWER SLIDING SIDE DOOR ON A 2001 CHRYSLER VAN OPENED AUTOMATICALLY AT 60 MPH. THESE DOORS HAVE BEEN FIXED BEFORE AS THEY WOULD OPEN AGAIN AFTER BEING CLOSED BUT THAT ONLY HAPPENED WHEN VEHICLE WAS PARKED. NOW IT IS HAPPENING WHILE DRIVING.
I HAVE A 2001 TOWN AND COUNTRY MIN VAN WITH POWER SIDE DOORS IN THE REAR SEAT. THE DRIVER SIDE DOOR WOULD NOT OPEN PROPERLY (MORE HEAVY TO OPEN MANUALLY). CURRENTLY, THE REAR HATCH DOOR BROKE IN THAT IT WON'T PROPERLY OPEN WITH THE KEY. IT MADE NOISE AND OPENED PARTIALLY. THEN, IT WON'T FULLY OPEN OR CLOSE WITH MOTOR. MANUAL MANIPULATION WILL EVENTUALLY GET GATE OPEN/CLOSED.*AK
I HAVE A 2001 TOWN AND COUNTRY MINIVAN WITH POWER SIDE DOORS IN THE REAR SEAT. BOTH DOORS HAVE FAILED -- THEY WOULD NOT OPEN PROPERLY (MORE HEAVY TO OPEN MANUALLY) WITH THE POWER AND AS A RESULT WERE VERY HEAVY TO USE MANUALLY. (THIS COST ME CLOSE TO $1,000 TO REPAIR; SOME SORT OF MOTOR PROBLEM). NOW THE REAR HATCH DOOR IS ALSO BROKEN AND WILL NOT PROPERLY OPEN BUT JAMS SHUT UNTIL ONE WAITS FOR THE POWER ATTEMPT TO STOP AND THEN WORK IT MANUALLY.
DEALERSHIP REPLACED THE CLOCK SPRING AT THE CONSUMER'S EXPENSE OF $100.00. *AK THE CRUISE AND HORN WAS INOPERATIVE, THE STEERING WAS HARD TO TURN WHEN THE VEHICLE WAS FIRST STARTED AND THE PASSENGER SIDE MIDDLE SEAT HANDLE HAD BROKEN. *SC THE DEALER REPLACED THE STEERING HOSE. *JB
WE PURCHASED OUR 2001 CHRYSLER TOWN AND COUNTRY NEW IN JULY OF 2001. SINCE THAT TIME IT HAS BEEN IN AND OUT OF THE SHOP FOR VARIOUS ODD ELECTRICALLY RELATED ISSUES AND NUMEROUS RECALLS. WE HAVE HAD PROBLEMS WITH THE POWER DOOR LOCKS AND EVEN PROBLEMS OPENING THEM WITH THE KEY SEVERAL TIMES ON THE SLIDING DOORS(SERVICE DEPT AT DEALERSHIP JUST DISMISSED IT AS "UNABLE TO DUPLICATE"). TWO YEARS AGO, THE RADIO GOT STUCK ON (COULD NOT ADJUST VOLUME, TURN IT OFF OR ANYTHING). THIS WAS THE BEGINNING OF UPWARDS OF 5 TIMES THE RADIO HAS BEEN TAKEN OUT AND REPLACED WITH A NEW UNIT AFTER BEING SENT OFF. THIS REQUIRES TWO VISITS EACH TIME TO DROP OFF THE CAR. THE LATEST TIME, THEY HAD OUR RADIO FOR 5 MONTHS! THE CONSOLE LIGHTS WOULD NOT COME ON, SO YOU COULD'T READ ANYTHING ON THE PANEL AT NIGHT. THEY REPLACED THE DIMMER SWITCH KNOB. THEY HAD TO REPLACE THE CLOCKSPRING IN THE STEERING WHEEL BECAUSE THE AIRBAG LIGHT KEPT COMING ON WHEN YOU TURNED THE WHEEL. WE KEEP TELLING THEM THAT THERE IS SOMETHING WRONG WITH THE ELECTRICAL SYSTEM BUT THEY SAY IT CHECKS OUT FINE. WE HAVE ALSO HAD THE DRIVER'S WINDOW LOCK UP A FEW TIMES, AND THE AUTOMATIC LOCKS NOT OPERATIONAL WHEN YOU REACH 20 MPH. I BELIEVE THAT THERE ARE SEVERAL OTHER ISSUES THAT WE HAVE HAD, BUT I CANNOT RECALL THEM AS THE LIST IS SO LONG. *AK
2001 TOWN AND COUNTRY REAR LATCH INTERMITTENT. AUTOMATIC OPEN FEATURE STOPPED WORKING. LATCH NOW STUCK IN OPEN POSITION. WILL NOT RELATCH. *AK
THE SEAT WAS NOT LOCKED AND WHEN THE CONSUMER APPLIED THE BRAKES SUDDENLY, THE CHILD SAFETY SEAT MOVED AND THE BABY CAR SEAT LUNGED FORWARD. THE BABY BRUISED HIS/HER FACE. IT MUST HAVE SYMBOL TO LET YOU KNOW SEAT IS LOCKED INTO PLACED. *AK *CB *JB
TRAVELING AT 15MPH, HIT A SMALL BUMP AND THE DRIVER SIDE SLIDING DOOR OPENED 2 INCHES. ALL OF THE DOOR LOCKS IN THE VAN REMAINED IN THE LOCK POSITION, BUT THE DOOR DISENGAGED AND OPENED.*AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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