2015 Ford E-450

By letter dated June 10, 2019, Ford Motor Company notified the Office of Defects Investigation (ODI) of a safety defect that may exist in certain model year (MY) 2009 through 2016 Ford Econoline vehicles equipped with a 5R110W transmission. Following the receipt of consumer complaints alleging transmission failures in vehicles built with a 5R110W transmission, NHTSA opened this investigation to assess the manufacturer's data including warranty claims, field reports, design changes, etc.Vehicles equipped with a 5R110W transmission contain a capacitive discharge weld within a coast clutch component in the transmission. A substandard weld may fatigue and fail, causing an elevated rate of loss of motive power in subject vehicle applications. Reports indicate that most of the weld failures occur when the torque is highest, which is when the driver attempts to accelerate from a stop.Analysis of the data provided by Ford Motor Company found that the risk of a transmission failure is very high in vehicles equipped with the combination of a W-MOD 5.4L SOHC EFI NA V8 G-NP engine and a 5R110W transmission. This vehicle population mainly consists of school buses and ambulances. A loss of mobility in school bus applications may result in the transfer of children when the vehicle is immobilized in a roadway, and a loss of vehicle mobility in ambulance applications may result in the delay of patient treatment.In response to this investigation, Ford Motor Company agreed to conduct recall 19V-432. Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the coast clutch cylinder replaced and to replace the single-engaging coast one-way clutch with a dual-engaging one-way clutch. With recall action 19V-432 taken by Ford Motor Company this investigation is closed. Further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.

The contact rented a 2015 Ford E-450. The contact stated that while driving, the vehicle was shaking in the rear. The contact had to maintain an approximate speed of 40 MPH to control the vehicle. The fuel warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the rear wheels were cracked. The contact was concerned about driving the vehicle. The failure mileage was approximately 80,329.

NHTSA ID

11438925

Incident

Oct 29, 2021

Mileage

80,329 mi

THE TIRE THREAD SHREDDED OFF OF BOTH SIDES OF THE WHEEL WHILE DRIVING, DAMAGING MUD FLAPS, ETC. 2015 JAYCO GREYHAWK RV (FORD 450 CHASIS). MILEAGE WAS ONLY 25000 MILES. OTHER TIRES APPEAR TO ALREAY DISPLAY SOFT SPOTS AND CRACKING - ESPECIALLY NEAR THE THREAD, VEHICLE IS GARAGE WHEN NOT IN USE.

NHTSA ID

11373481

Incident

Oct 28, 2020

Mileage

25,025 mi

THIS IS A SCHOOL BUS. WHEN STOPPED AT A STOP SIGN THE SCHOOL BUS WOULD NOT ENGAGE IN ANY GEAR, FORWARD OR REVERSE. THE SCHOOL BUS HAD TO BE TOWED TO THE FORD DEALERSHIP WHERE THEY FOUND THAT THE COAST CLUTCH DRUM, RETURN SPRING, PISTON AND ONE WAY CLUTCH NEEDED TO BE REPLACED. THIS IS THE 4TH SCHOOL BUS WE HAVE HAD THIS ISSUE WITH.

NHTSA ID

11102982

Incident

Jan 12, 2018

Mileage

36,755 mi

TL* THE CONTACT OWNS A 2015 FORD E-350. WHILE OPERATING THE VEHICLE, THE "SERVICE VEHICLE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MORRIS BUFFALO FORD, 702 E. HIGHWAY 55, BUFFALO MN) WHERE IT WAS DIAGNOSED THAT THE CLUTCH CYLINDER WELL INSIDE THE TRANMISSION WAS CRACKED AND THE TRANSMISSION NEEDED TO BE REBUILT. THE MANUFACTURER WAS NOTIFIED AND NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 65,000.

NHTSA ID

11072830

Incident

Apr 1, 2016

Mileage

65,000 mi

TL* THE CONTACT OWNS A 2015 FORD E-450. WHILE OPERATING THE VEHICLE, THE "SERVICE VEHICLE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MORRIS BUFFALO FORD, 702 E. HIGHWAY 55, BUFFALO MN) WHERE IT WAS DIAGNOSED THAT THE CLUTCH CYLINDER WELL INSIDE THE TRANMISSION HAD CRACKED AND THE TRANSMISSION NEEDED TO BE REBUILT. THE MANUFACTURER WAS NOTIFIED AND NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000.

NHTSA ID

11072827

Incident

Dec 12, 2016

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2015 FORD E-450. WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE TECHNICIAN WAS ABLE TO RESTART THE VEHICLE BUT WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE FUEL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT STATED THAT SHORTLY AFTER THE REPAIR, THE VEHICLE JERKED AND FAILED TO START AS THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS UNABLE TO BE DIAGNOSED OR REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,020.

NHTSA ID

10764471

Incident

Sep 10, 2015

Mileage

2,020 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS > Diagnostics tab > HVBoM > Features > Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.