Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Airbags reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
41
Latest Aug 31, 2020
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
8%
of 487 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
29
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
35
What this page shows
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2002 GMC Envoy submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 41 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming airbag
The 25 most recent of 41, in the owner's own words
I WAS IN AN ACCIDENT AND HIT ON BROADSIDE ON THE PASSENGER SIDE AND DRIVER FRONT CORNER. THE AIR BAGS DID NOT GO OFF. THEY SAY SERVICE SOON. THE SEAT BELT HURT ME AS WELL. IT DID NOT LOCK. I WAS INJURED WITH A TORN LABRUM, BACK AND NECK INJURIES. HEAD TOO. I WAS MOVING AND I WAS HIT ON THE DRIVERS SIDE AND THEN PUSHED INTO ANOTHER CAR. I WAS ON A CITY STREET. 14 MILE NEAR MOUNT 7-22
NHTSA ID
11352195
Incident
Jul 22, 2019
Mileage
170,000 mi
AirbagsDriver assistanceInterior & seats
Filed Dec 19, 2019
THE STEERING IS A LITTLE SPORADIC AT SPEEDS 70 OR HIGHER OR CHACHI.THERE IS A LOT OF PLAY IN THE STEERING MECHANISM YOU HAVE TO HOLD IT WITH BOTH HANDS TO TRY TO GET SOME TYPE OF CORRECTION IN THE IN THE STABILITY OF THE VEHICLE. I CAN'T UPLOAD PHOTOGRAPHS OR SOMETHING I I DON'T KNOW ANYTHING ABOUT.
NHTSA ID
11290129
Incident
Sep 8, 2019
Mileage
36,000 mi
Airbags
Filed Feb 14, 2019
Crash reported1 injury reported
I WAS ON MY WAY HOME ON HWY/US 151 GOING APPROX. 55-60 MPH (65 MPH ZONE) WHEN I HIT A DEER WHICH CAUSED MY VEHICLE TO LOSE CONTROL AND SLAMMED INTO THE START OF A GUARDRAIL AT NO LESS THAN 45 MPH BRINGING MY 2002 GMC ENVOY TO A COMPLETE STOP, AT MOST 2-3 FEET FROM INITIAL IMPACT TO BE EXACT. THE AIRBAGS DID NOT DEPLOY. FRONT DASH NOR SIDE IMPACT BAGS, NOTHING. N I HIT HARD. LUCKILY I WASN'T SERIOUSLY INJURED ONLY MINOR BRUISING AND QUITE SORE FROM WHIPLASH AND BEING THROWN INTO THE DOOR AN A BIT SHAKEN N LUCKILY HAD NO PASSENGERS. AS FOR MY ENVOY, IT IS A TOTAL LOSS AND UNFORTUNATELY I ONLY HAD LIABILITY INSURANCE SO NOW I'M SCREWED WITHOUT A VEHICLE AND AFTER ALL OTHER PROBLEMS I'VE FACED WITH MY GMC ENVOY I WILL NEVER OWN A GM AGAIN. TAKE GM PRODUCTS TO THE DUMP.
NHTSA ID
11179980
Incident
Feb 12, 2019
Mileage
180,000 mi
Airbags
Filed Jun 2, 2015
Crash reported2 injuries reported
I AND MY PASSENGER WERE IN AN ACCIDENT ABOUT A YEAR AGO, A VERY HARD FRONT END IMPACT, AND NONE OF THE AIR BAGS DEPLOYED. WE WERE BOTH TRANSPORTED TO THE ER BY AMBULANCE, I HIT THE STEERING WHEEL HARD SO HARD THAT IT BENT INWARDS AND BROKE MY NOSE ALSO HAD A CONCUSSION. HE WAS IN THE FRONT PASSENGER SEAT AND HIT THE FRONT DASH, WHERE THE AIR BAG SHOULD HAVE DEPLOYED, HE BROKE HIS FRONT TEETH AND ALSO HAD A CONCUSSION. I'VE ALSO HAD MANY OF THE SAME ISSUES THAT EVERY OTHER 02 OR 03 ENVOY HAS YET MY VIN PULLS NO RECALLS. THIS NEEDS TO BE INVESTIGATED!!! THANKS.
NHTSA ID
10723011
Incident
Jun 28, 2014
Mileage
131,000 mi
Airbags
Filed Dec 18, 2014
Crash reported1 death reported
MY SON (17) WAS COMING HOME AND CRASHED INTO A LIGHT POLE, WE DON'T KNOW WHAT CAUSED HIM TO CRASH NO ALCOHOL OR DRUGS WERE INVOLVED AND THE AIRBAGS DID NOT DEPLOY...HE WAS TRAPPED IN THE CAR AND DIED FROM BLUNT FORCE TRAUMA TO THE HEAD. *TR
NHTSA ID
10667172
Incident
Jul 7, 2013
Airbags
Filed Oct 27, 2014
THE AIRBAG LIGHT IS ON. SOMETIMES IT WILL GO OFF, BUT THE LIGHT IS ON MOST OF THE TIME ON THE INSTRUMENT PANEL. I SPOKE TO THE SERVICE DEPARTMENT AT OUR LOCAL DEALER AND THEY DID NOT CARE AND SAID WE WOULD HAVE TO BRING IT IN ANOTHER TIME TO HOOK IT UP TO THEIR BIG MACHINE. I WANT THIS ISSUE RESOLVED. I HAVE HAD THIS VEHICLE SERVICED FOR RECALLS (WIPER MOTOR & CLUSTER GAUGES). MY WIFE DRIVES THIS VEHICLE AND I WOULD LIKE TO MAKE SURE IT IS SAFE FOR HER TO CONTINUE DRIVING IT WITH THIS LIGHT ON AND NO DANGER OF THE AIRBAG DEPLOYING. *TR
NHTSA ID
10650527
Incident
Oct 4, 2014
Mileage
180,000 mi
AirbagsBrakesElectrical+1 more
Filed Jul 17, 2014
Crash reported1 injury reported
TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, A TIRE WAS ON THE ROAD AND THE CONTACT SWERVED TO THE LEFT TO AVOID THE OBJECT HOWEVER, THE POWER STEERING ASSIST FAILED AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND FLIPPED APPROXIMATELY TEN TIMES AND CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TAKEN TO A HOSPITAL WHERE THERE WERE INJURIES REPORTED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 09/05/14*LJ THE CONSUMER STATED THE IGNITION SWITCH MAY BE THE CAUSE OF THE FAILURE. UPDATED 12/16/2014 *JS
NHTSA ID
10611256
Incident
Jun 29, 2006
Mileage
65,000 mi
Airbags
Filed Nov 28, 2011
Crash reported2 injuries reported
CAR HAD A HEAD ON COLLISION WITH ANOTHER CAR THAT JUMP FROM THE OPPOSITE TRAFFIC. BOTH CARS WERE TOTALED BECAUSE OF THIS ACCIDENT, BUT MY AIRBAGS DID NOT DEPLOY AT THE TIME OF THE ACCIDENT. *KB
NHTSA ID
10437615
Incident
Nov 16, 2011
Mileage
106,000 mi
Airbags
Filed Oct 27, 2008
Crash reported1 injury reported
MY WIFE AND I WERE HEADED SOUTHBOUND ON 685 IN ROUND ROCK, TX IN OUR 2002 GMC ENVOY AT APPROX. 9:35 PM WHEN A DRIVER IN A MINI VAN RAN A RED LIGHT AT THE INTERSECTION OF 685 AND GATTIS SCHOOL RD. OUR VEHICLE STRUCK THEM IN THE REAR PASSENGER QUADRANT. THE SPEED LIMIT IS 60 MPH AT THIS INTERSECTION AND WE DID NOT HAVE TIME TO BRAKE. EVEN THOUGH THE FRONT OF OUR VEHICLE WAS CRUSHED INTO THE ENGINE COMPARTMENT, NO AIRBAGS DEPLOYED. MY WIFE, WHO IS IN THE HABIT OF WEARING HER SEATBELT (ALTHOUGH WE STILL CANNOT CONFIRM ONE WAY OR THE OTHER) STRUCK THE REAR VIEW MIRROR WITH HER HEAD WITH ENOUGH FORCE TO BREAK A HOLE IN THE WINDSHIELD WHERE IT WAS ATTACHED AND BREAK THE WINDSHIELD AROUND IT. SHE WAS TRANSPORTED TO THE HOSPITAL WITH A CONCUSSION AND HAD FOR A TIME GONE INCOHERENT AND UNRESPONSIVE WITH SHORT TERM MEMORY LOSS. SHE HAS HAD DAILY HEADACHES SINCE WITH SOME EXTREMELY SEVERE. SHE ALSO HAD MULTIPLE SEVERE CONTUSIONS DOWN HER LEFT SIDE, PARTICULARLY IN HER UPPER LEFT THIGH WITH A LARGE HEMOTOMA THAT IS STILL GIVING HER PROBLEMS. OUR VEHICLE WAS SUBSEQUENTLY TOTALED BY THE INSURANCE COMPANIES. WE HAVE CONTACTED GM ABOUT THE FAILURE OF THE AIRBAGS TO DEPLOY AND THEY ARE CURRENTLY INVESTIGATING AND SENT AN INVESTIGATOR TO DOWNLOAD THE COMPUTER INFORMATION LAST WEEK. THERE IS A POLICE REPORT THAT WAS FILED BY THE TEXAS DPS INVESTIGATING OFFICER. *TR
NHTSA ID
10246849
Incident
Oct 3, 2008
Mileage
117,500 mi
Airbags
Filed May 29, 2008
Crash reported1 injury reported
2002 GMC ENVOY. CONSUMER COMPLAINT FOR GM SIDE IMPACT AIRBAG SENSOR SYSTEM. CONSUMER STATES THAT THIS SYSTEM DOES NOT DEPLOY THE AIRBAGS IF THE VEHICLE HITS A TREE, UTILITY POLE OR OTHER NARROW OBJECTS. *KB LAWYER WROTE IN ON BEHALF OF THE CONSUMER. THE CONSUMER WAS INVOLVED IN A HEAVY SIDE IMPACT CRASH IN WHICH HIS VEHICLE CRASHED INTO A STEEL POLE PRECISELY ON THE DRIVERS SIDE DOOR THAT CAUSED CATASTROPHIC AND PERMANENT BRAIN DAMAGE. THE CONSUMERS LAWYER SUGGESTED THAT GM ISSUE A RECALL FOR THE DEFECTIVE SIDE AIRBAG SENSOR. *JB
NHTSA ID
10229568
Incident
Oct 17, 2001
Airbags
Filed Dec 13, 2007
Crash reported1 injury reported
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 20 MPH UPHILL IN ICY WEATHER, THE VEHICLE SLID OFF THE ROAD. NONE OF THE AIR BAGS DEPLOYED AND THE VEHICLE WAS COMPLETELY DESTROYED. THE PASSENGER WAS SEVERELY INJURED. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. HE HAS A COPY OF THE POLICE REPORT. THE CURRENT AND FAILURE MILEAGES WERE 115,000. UPDATED 01/07/08 *BF UPDATED *JB
NHTSA ID
10211793
Incident
Dec 5, 2007
Mileage
115,000 mi
AirbagsTires & wheels
Filed Nov 23, 2007
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE AIR BAG LIGHT IS CONSTANTLY ILLUMINATED AND ONLY DIMS WHEN THE VEHICLE IS TURNED OFF. WHILE DRIVING 55 MPH, THE CONTACT ATTEMPTED TO USE THE 4 WHEEL DRIVE, BUT IT WOULD NOT WORK. THE INDICATOR LIGHT REMAINS ILLUMINATED; HOWEVER, NONE OF THE 4 WHEEL DRIVE LEVELS WORK. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBERS 01V283000 (POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)) AND 02V222000 (AIR BAGS). THE CURRENT MILEAGE WAS 127,000 AND FAILURE MILEAGE WAS 95,000. UPDATED 01-14-08. *KB THE CONSUMER STATED THE 4-WHEEL LIGHT ONLY ILLUMINATED WHEN THE VEHICLE WAS STARTED. UPDATED 12/12/07. *JB
NHTSA ID
10209719
Incident
Feb 6, 2006
Mileage
95,000 mi
Airbags
Filed Nov 17, 2007
Crash reported1 injury reported
ROAD UNDER CONSTRUCTION HOLE IN ROAD OVERCORRECTED AND WENT INTO AIR SUV ROLLED SEVERAL TIMES. DAMAGE TO FRONT AND REAR. DRIVERS SIDE OF CAR DAMAGED FROM FRONT TO REAR. AIR BAGS FRONTAL OR SIDE DID NOT DEPLOY. GMC 2002 ENVOY ONE OWNER WITH LESS THAN 46,000 MILES. CAR WAS TOTALED BY INSURANCE COMPANY. *TR
NHTSA ID
10209213
Incident
Sep 25, 2007
Mileage
46,000 mi
AirbagsElectricalTransmission
Filed Apr 18, 2006
CONTINUED ELECTRICAL PROBLEMS WITH 2002 GMC ENVOY. SUCH AS ON-STAR TELEPHONE ALONG WITH RADIO/CD PLAYER, ALL FOUR DOORS FAILING TO LOCK OR OPEN INCLUDING THE BACK HATCH. SERVICE AIR BAG LIGHT AND ENGINE CHECK LIGHTS COMING ON. REPROGRAM ENGINE/TRANSMISSION MODULE, ALSO TELEPHONE ANTENNA REPLACED, SHORT IN WIRING LOCATED DUE TO RUBBING/PINCHING DURING CONSTRUCTION, REPLACED WIRING HARNESS. HUNDREDS OF DOLLARS REQUIRED TO IDENTIFY SHORT IN WIRING. TRANSMISSION OPERATES SLUGGISH UNTIL WARMED-UP VEHICLE FEELS AS IF THE BRAKES ARE ON UNTIL IT HAS MOVED SEVERAL BLOCKS. *NM
NHTSA ID
10155621
Incident
Apr 17, 2006
Mileage
25,000 mi
AirbagsOther / unspecified
Filed Jul 18, 2005
Crash reported2 injuries reported
I WAS TRAVELLING AT APPROXIMATELY 35MPH AND AS I WAS HEADING TOWARD A SIGNAL LIGHT WHEN A VAN TURNED LEFT IN THE OPPOSITE DIRECTION OF TRAVEL. MY VEHICLE'S FRONT END STRUCK THE VAN'S PASSENGER SIDE DOOR. AIR BAGS DID NOT DEPLOY UPON IMPACT ALTHOUGH VAN'S BOTH FRONTAL AIR BAGS DID DEPLOY.MY FACE HIT THE STEERING WHEEL AND KNEES HIT THE BOTTOM OF THE DASHBOARD. PASSENGER WAS ALSO BRUISED ON KNEES
NHTSA ID
10129259
Incident
Jul 18, 2005
Airbags
Filed Nov 16, 2004
Crash reported1 injury reported
WHILE DRIVING 20 MPH CONSUMER'S VEHICLE COLLIDED WITH THE VEHICLE IN FRONT. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER TO SUSTAINED MINOR INJURIES, AND WAS TRANSPORTED TO A HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK
NHTSA ID
10101068
Incident
Nov 11, 2004
Airbags
Filed Nov 3, 2004
Crash reported1 injury reported
AFTER BEING STRUCK HEAD ON BY A SEMI TRAILER AT 40 MPH AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED.*AK
NHTSA ID
10099326
Incident
Nov 1, 2004
Mileage
55,000 mi
Airbags
Filed Nov 3, 2004
Crash reported2 injuries reported
WHEN CONSUMER'S VEHICLE WAS HIT IN THE FRONT AND REAR AT 40 MPH THE FRONT AIR BAGS DID NOT DEPLOY. CONSUMER AN DPASSENGER SUSTAINED INJURIES. VEHICLE WAS TOWED. THEN, DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK
NHTSA ID
10099287
Incident
Oct 27, 2004
Mileage
60,000 mi
Airbags
Filed Aug 20, 2004
Crash reported2 injuries reported
WHILE DRIVING 30 MPH, THE CONSUMER WAS INVOLVED IN AN EIGHT VEHICLE PILE UP. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. AS A RESULT, THE DRIVER SUSTAINED SEVERE BACK AND LEG INJURIES. *AK *SC
NHTSA ID
10075683
Incident
May 14, 2004
Mileage
43,000 mi
AirbagsSeat belts
Filed Jun 16, 2004
Crash reported
WHILE DRIVING 55 MPH DRIVER APPLIED THE BRAKES TO SLOW DOWN THE SPEED AND CONSUMER LOST CONTROL, CAUSING THE VEHICLE TO HIT A GUARD RAIL AND ROLL OVER THREE TIMES. VEHICLE LANDED UPSIDE DOWN. UPON IMPACT, THE AIRBAG DID NOT DEPLOY, AND SEAT BELT DID NOT HOLD THE PASSENGER. *AK
NHTSA ID
10079342
Incident
Jun 16, 2004
AirbagsBody & structureBrakes+4 more
Filed Jun 14, 2004
CONSUMER HAD ALL OF THE WEATHER PROOFING ON THE VEHICLE REPLACED BY THE DEALER AS WELL AS THE CLUTCH ASSEMBLY . *AK THE FAN CLUTCH WAS REPLACED, THE AIR BAG INDICATOR LIGHT CAME ON. THE CONSUMER WAS TOLD THAT NOTHING COULD BE DONE IF THE LIGHT WASN'T ON AT THE TIME. THE PLASTIC TRIM FROM THE SEAT BELT BROKE, THE SEAT BELT FAILED AGAIN, THE TRANSMISSION WOULD DRAG, THE ENGINE LIGHT WAS ON AND MADE A GRINDING NOISE,THE DRIVERS SIDE TIRE WAS LOOSING PRESSURE, THE PASSENGER INNER DOOR SEAL LEAKED, THE CLOCK ON THE RADIO WOULD RESET ITSELF, THE DRIVERS SIDE SEAT BELT WOULD LOCK UP WHEN THE BRAKES WERE APPLIED THEY WOULD SKID AND PULL TO THE RIGHT. *SC *JB
NHTSA ID
10073548
Incident
Jun 1, 2004
Mileage
500 mi
Airbags
Filed Apr 23, 2004
WHILE DRIVING 45 MPH THE VEHICLE'S DRIVER SIDE AIR BAG ON THE SEAT DEPLOYED INADVERTENTLY. NO INJURIES WERE REPORTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM *JB
NHTSA ID
10064873
Incident
Oct 22, 2003
Mileage
44,592 mi
Airbags
Filed Mar 24, 2004
Crash reported1 injury reported
2002 GMC ENVOY SER#[XXX] AIR BAGS DID NOT DEPLOY DRIVER TAKEN BY LIFESTAR TO HARTFORD HOSPITAL THE WHOLE LEFT SIDE OF THE VEHICLE WAS CAVED IN ALL THE WAY TO THE FRONT SEAT. *NM UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID
10063773
Incident
Mar 21, 2004
Mileage
10,000 mi
Airbags
Filed Jan 15, 2004
Crash reported1 injury reported
WHILE DRIVING 30 MPH THE VEHICLE WAS IMPACTED ON IT'S PASSENGER SIDE. THE VEHICLE FLIPPED OVER THREE TIMES BEFORE COMING TO A STOP. THE CONSUMER WAS WEARING A SEAT BELT AT THE TIME, BUT NONE OF THE SIX AIR BAGS DEPLOYED. THE CONSUMER SUFFERED CUTS, BRUISES AND BLOOD LOSS. THE MANUFACTURER AND THE DEALER HAVE NOT BEEN INFORMED OF THE FAILURE. *NM
NHTSA ID
10055219
Incident
Jan 14, 2004
Mileage
50,000 mi
Airbags
Filed Dec 1, 2003
Crash reported2 injuries reported
REAR END COLLISION SENT 2002 GMC ENVOY INTO FREEWAY CENTER MEDIAN, VEHICLE THEN ROLLED OVER ONTO PASSENGER SIDE. FRONT/SIDE DRIVER AND PASSENGER AIR BAGS FAILED TO DEPLOY. APPROXIMATE SPEED OF VEHICLE AT IMPACT, 40-45 MPH. DRIVER SUFFERED MINOR INJURIES, PASSENGER (14-YR OLD) RENDERED UNCONSCIOUS AND SUFFERED CONCUSSION AND OTHER MINOR INJURIES.*AK
NHTSA ID
10048980
Incident
Nov 16, 2003
Mileage
47,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
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